TD Bank

I have attached a response regarding your Revdex.com complaint.
Thank you,
[redacted] | Customer Advocate
Chairman's Service Center
TD Bank, America's Most Convenient Bank ®

Mr. [redacted], thank you for allowing us the opportunity to address your concerns.  Though our attempts to contact you have not been successful, we have credited your account the remaining balance of $64.00.  We have also requested that this account be closed.  We apologize for any...

inconvenience this may have caused and thank you for being a valued customer.

Mr. [redacted], we would like to reach a resolution for you but additional information is needed.  We have attempted to contact you but have been unsuccessful.  In order to complete our research we will need a copy of your [redacted] Credit Report showing TD Bank's inquiry.  Thank...

you.

Good Day,I have attached a response regarding your Revdex.com complaint.Thank you,
[redacted] I. [redacted] | Customer Advocate
Chairman's Service Center
TD Bank, America's Most Convenient Bank ®

Thank you for taking the time to voice your concerns, [redacted].  We understand you had an opportunity to speak with [redacted] on June 20th.  We apologize for the experience but hope the resolution is to your satisfaction.  Thank you for your loyalty.

Good morning, Customer was contacted via phone explaining a credit in the amount of $400.00 has been credited to account ending in #[redacted]. TD Bank is continuing to research on our end to determine the root cause of the wire issue.  Once our research is complete we will mail our formal...

letter of response to the Customer as well as the Revdex.com.Thank you![redacted] | Senior Customer AdvocateThe Chairman's Service CenterTD Bank, America's Most Convenient Bank ®[redacted] NJ [redacted]Good morning, Customer was contacted via phone and is pleased. [redacted] called [redacted] of the Revdex.com to make her aware of extension.

please see attachment.Thank you.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #[redacted]. Please add your rejection comments below. 
TD Bank...

neglected to pre-warn me before this seizure occurred and give me any time to suffice the matter or properly secure my funds therefore they are in concert with this unorthodox practice of business.  As a customer of TD Bank it was their sole duty, by contractual agreement to protect my bank assets.  They have neglected to do so and it is in that they must be reprimanded.   
Regards,
[redacted]

Good Day,
Please see the attached response regarding your Revdex.com complaint.
Thank you,
?
[redacted] | Customer Advocate
Chairman's Service Center
TD Bank, America's Most Convenient Bank ®

[redacted] [redacted]

Please see attachment.Thank you

Ms.[redacted] had the opportunity to speak directly with a representative regarding this matter. Ms. [redacted] was satisfied with the resolution and an official letter is being sent out for her records.

Good Day,
I have attached a response regarding your Better Business Complaint.
Thank you,
[redacted] | Customer Advocate
Chairman's Service Center
TD Bank, America's Most Convenient Bank ®
?

Mr. [redacted], after further review we have no record of you proactively closing your account, therefor we are unable to change the account closure reason due to the fact we are legally bound to report accurately to all credit reporting agencies under the [redacted].

Ms. [redacted], thank you for allowing us the opportunity to address your concerns.  We understand you have had the opportunity to speak with our credit card team and that your remaining late fees and interest charges have been refunded, totaling $702.06.  You are important to us and we value...

your business, we do hope this resolution is to your satisfaction.

Mr. [redacted], thank you for allowing us the opportunity to address your concerns.  We understand that Retail Market Manager, [redacted] has reached out to you to speak about the overdrafts on your account.  We hope you found her explanation of the events leading to the overdraft fees...

and the refund of $100.00 satisfactory.  Once again thank you for being a valued customer and feel free to reach out should you need further assistance.

Thank you for allowing us the opportunity to address your concerns.  Upon further review of your [redacted] E claim and speaking with [redacted], the credit of $200.00 plus $280.00 in fees has been returned to your account.  We do hope this resolution meets your satisfaction.  You are important...

to us and we value your business.

Good Day,I have attached a response regarding your Revdex.com response. Thank you,
[redacted] Customer Advocate
Chairman's Service Center
TD Bank, America's Most Convenient Bank ®

Revdex.com:
I have reviewed the response submitted by the business and...

have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
By their own admission "Your balance at the beginning of the day was $5.58, which excludes your pending transactions", TD recognizes that I was never made aware that my balance had been negative. I check my account balance several times daily in order to spend responsibly and TD is manipulating the customer data in order to excise overdraft fees. This is both deceptive and duplicitous. Many customers rely on their online banking to provide current and factual data. If TD is doing this on more than one occasion they are going to find themselves involved in litigation. 
Regards,
[redacted]

Ms. [redacted], we have made several attempts to reach out to you but have been unsuccessful.  We do need more information to reach a resolution for your complaint.  Please at your earliest convenience, you may contact me directly at [redacted].[redacted]Customer Advocate[redacted]