Tech Matrix Infosolutions Inc

Response to query:
"">Account ID: [redacted]Customer Name: [redacted] Customer Email: [redacted]
Sale Date: April **, 2012 Subscription Purchased: Gold plus Plan Amount Charged: $200
Sale Date: December **, 2013 Subscription Purchased: Advantage Amount Charged: $600
Ø Customer called in on April **, as he was facing an issue with his security softwareWe offered resolution along with two years of software technical support on a onetime charge of $Customer agreed and authorized the paymentThe call was then transferred to the tech team and the tech team resolved the issue
Ø We then called the customer on December **, for a regular PC check up and found that the customer's computer was infectedApart from the registered computer, customer had another laptop which was also infectedWe offered resolution on the second computer along with two years of support and extension of two years of support on the existing computer on a onetime charge of $
Ø The customer agreed and authorized the paymentThe call was then transferred to tech team for further troubleshootingThe tech team resolved the issue and the customer confirmed the issue resolution
Ø Next day, our customer service team called the customer for the feedbackThe customer again confirmed the issue resolution and authorized the charge
Ø The customer then called us on January **, and asked for a complete refund of $According to the customer, one of the messaging software was removed from his computer while the troubleshooting was performed by our technicianWe arranged a call back from our customer service the very next dayMeanwhile, we did not find any such thing over the complete troubleshooting
Ø Next day our customer service team called the customer and tried retaining the customer as we did resolve the issues on both of his computers
Ø The customer was adamant but agreed to pay a partial amount of $for each computer as the technicians worked on the computers and have resolved the issues
Ø We then raised a partial refund of $on customer's account with customer's consent which is already processed now
Ø We do not have any reason for dissatisfaction or dispute as customer never called us after thisThe customer must have called us if he was looking for a complete refund
[redacted]
?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# 9891816, and have determined that my complaint has NOT been resolved because:
They did NOT respond. I want a full refund.
I have an
existing contract with MyTechBay/YodaCare that expires on 7 April ’14. On ** Dec ’13, I received a phone call from them telling me that my computer was
infected with malware. I was eating breakfast at the time and asked them how
they knew. They told me to log on to my computer and they would show me. I
logged on and they showed me several “unauthorized logins” to my computer that
they claimed could be used to steal my passwords. I agreed to let the
technician clean up the malware on my computer and on my wife’s laptop (which
was stored and had not been turned on for the previous 6 months). They said
they would protect both computers for 2 years for $300 each with the
understanding that I could cancel the service within 30 days for a full
refund.  I agreed and they charged it to my VISA card. The “cleanup” took
about 2 hours.  They called back the next day and I told them that my
computer was working normally except that NetScape was running slow. 
Several days later I discovered that several important laser safety emails and
files were missing. The emails and files had been scanned by Kaspersky and were
NOT infected.  I had to contact several of my associates to have the files
retransmitted to me.
I decided
to cancel the contract with YodaCare and did so within the 30 day window. 
They argued with me but eventually agreed to cancel the contract.  However
they refused to refund the full $600. They said the technician should be paid
for his work.   I agreed that he should be paid but that I wanted to
see how they determined the refund.  They decided to only refund $300 of
the $600.  At this time it occurred to me that the work performed by the
technician on 19 Dec was covered by the existing contract which expires on **April ’14.
Contrary
to [redacted]’s statement, I DID protest his partial refund via email dated 19 Jan
’14 (attached YodaCare.jpg).
I want a
full refund.  My VISA credit card used for the original service charge was
stolen in the Target database hack in Dec ’13.  When fraudulent charges
were made in Feb ’14 that card was canceled.  I will supply a valid VISA
card# for the remaining $300 refund.
 
 
 
 
 
Sincerely,
[redacted]

Please note we have refunded the balance of $300 to the customer today please note the transaction detail below
 
transaction id# [redacted]
refund cc ac#    **
refund amt.       $300
date of refund   April **2014
customer name  [redacted]
 
Please let me know if I can provide any additional information. thanks
 
[redacted]

Review: my complaint is that I found out that I was scam out of 159.99 for services on my computer.my computer was so slow with their service,they claim they fix things and it was not fix. I called to ask for a refund and they hung up on me.I'm hoping you can help me get my money back from them,and they also claim that my services has expired.any help will be very helpful.thanks [redacted]Desired Settlement: refund of money

Consumer

Response:

At this time, I have not been contacted by Tech Matrix Infosolutions Inc regarding complaint ID [redacted].Sincerely,[redacted]

A pop up on your computer screen says you need to call a number to repair the security. This is a scam. They take control of your screen and pretend to show you fake problems. Then they ask for hundreds of dollars to fix it and take your personal information and your credit card number. It is all a scam to get your money, and who knows what else they steal while they are in there. I closed my credit card right away, changed all my passwords and put a fraud alert on my credit bureau accounts. But, here is the worst part (so far): they keep calling me. I would like the calls to stop, and I would like to be assured that my identity has not been stolen.

Review: This company hacked into my computer and planted a bug that caused my computer to stop and the computer stated there was a serious [redacted] on my computer. The message stated to cal[redacted] right away to correct the problem and gave a number. When I called the number they went onto my computer and stated that I needed a fix that was $300 plus. Being a senior I could not afford so they reduced the amount to $189.99. They kept insisting on a credit or debit card but I suspected something else going on so I continually refused to provide any payment information and refused the service. My son-in-law checked my computer and found a minor problem, which he fixed. However, this company continues to call me two or three times a day and I continue to tell them not to call me any more. I have filed a complaint with the State of NC Justice Dept. Consumer Fraud and this company continue to call me. I have been harassed so much I have had to go to the hospital emergency room twice because of stress/blood pressure/chest pains. My granddaughter relayed this info to them and on one occasion even told them I had died but they will not relent. They continue to call trying to tell me that I paid for their services when I did not. I just need them to stop calling me before the stress gives me a heart attack.Desired Settlement: I need for this company to stop calling and harassing me before they continue to cause me health problems. I am also on the National and State of NC DO NOT CALL REGISTRY so they are violating the law.

Business

Response:

Dear [redacted],thank you for writing me. My name is Sophie S[redacted], and I am a new manager at Tech Matrix, parent company of [redacted]. Please allow me to express my deepest regret regarding your experience. I took my time to investigate in order to see what happened, and first of all [redacted] service is inbound only service. They do not have ability to make phone calls only to receive them. I am not sure at this point, who is calling you. But I am sure no one from Tech Matrix or [redacted] is calling you. But please feel free to contact me at ###-###-#### I would really like to see what we can do in order for this calls to stop. I am deeply sorry for your health issues regarding this calls. There is no reason, why you should be called so many times. If I would know phone numbers from where this calls are coming to you, that would certainly help to investigate further. I am wishing you all the best, and looking forward to speak with you. With deepest regards, Sophie.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Der Manager:You are either naïve or coy. [redacted] is the one calling me constantly telling me they are my computer tech support. Since I live in North Carolina I have filed a complaint with the NC Justice Dept. on [redacted]/Tech Matrix business practices and violation of state and federal "DO NOT CALL" laws. I am following that up with the U.S. Justice Dept. complaint. Trying to get around the DO NOT CALL laws with your practices is not acceptable. Oddly enough, since filing this complaint, the calls have stopped. Of course, you wouldn't know anything about that either, RIGHT?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Believe I was sold this Virus protection under false pretences. My computer stopped working and I could not get the message off my screen until I called one of their "Technicians" he told me my computer was infected and I had no Security installed. I know for a fact I did-because when they installed their $399.99 software they asked if they could uninstall my old security software. I'm disabled and I felt it was what I had to do. two days later I realized this was a scam and I cancelled. I received this email and it's been 10 days and still no refund. I cannot dispute with my Credit Card company until it's been 15 days. I'm anxious to get this squared away. there's no telling how many people this company is deceiving:

YodaCare Customer Service Team

Aug ** (13 days ago)

to me

Dear [redacted],

Your Customer ID with us is [redacted].

This is in response to your request for refund on your account with us; we would like to inform you that a full refund of $399.99 has been processed on your account and your account is no longer active with us.

It will take 7-10 business days within which you should expect the said amount to be credited to your account.

We regret to see you leaving but we have every desire to address your needs and provide you the best solution whenever you need any assistance in future.

Anytime you want to check on your refund status, please call on our toll free number ###-###-#### from Monday to Friday, anytime between 0900– 800 hrs (PST) and our customer service team would help you.

You can also write to us at [redacted]

RegardsDesired Settlement: Refund of $399.99 to Credit Card used.

Business

Response:

As per the desired settlement of the customer, a full refund of $399.99 is already processed with the refund confirmation #[redacted] on [redacted] of August 2015 and the amount should be reflecting under customer's account within 5-7 business days from the date it was processed i.e., [redacted] of August 2015.We have also tried calling the customer in this regard to clarify any doubt she may have on us as we are a legitimate company and we really work hard to please our customers, however, the customer was not available.Regards,YodaCare

Review: On or about Feb.[redacted] 2015 I received a pop-up on my computer screen that said call [redacted] at this number ###-###-#### immediately as your computer has been hacked. When I did the person on the other end said the business was indeed [redacted] (our server) but unbeknownst to me it was Yoda Care. Because they scared me about my bank accounts and all my information getting stolen, I allowed them to get into my computer with our password. He installed maleware and proceeded to "clean up" the problems. He then removed our [redacted] Security system and installed their own. Then he said I had to use an outside company to use a "level 4" technician to finish the job but I had to pay $549.98. Still convinced I was talking to a [redacted] representative, I let him charge this amount to my [redacted] credit card. I was so frightened about our computer information being stolen and this company took advantage of that and duped me. I am ** years old and not computer savvy. This company uses egregious means to make money. I called several times and they hang up on me. [redacted] will not stop payment because Yoda Care showed them evidence that I agreed to the charge. We are currently receiving no services from Yoda Care because my husband is a software developer and when he came home that night he changed our network so that Yoda could no longer have access to our computer. We did not want their services, we do not have their services, we were duped into paying a lot of money for nothing so I want a complete refund.Desired Settlement: Complete refund to me and anyone else they scammed, and block their use of internet pop-ups to "get" customers.

Business

Response:

As per the desired settlement of the customer, we have processed a complete refund for an amount of $549.98 with the refund confirmation #[redacted] on her account with us on [redacted] of April 2015.We have also tried contacting the customer in this regard, however, the customer was not available. We wish if the customer would have been available, we would have got an opportunity to clarify any doubts she may have on us being legitimate, as we are a legitimate company and we always aim to provide the best services to all our customers. We always ensure to help the customer anytime they need help. Our 30 days money back guarantee policy is made to ensure any customer who do not wish to stay with us may leave us on a good note with their money refunded immediately.We would also like to mention that we really work hard to resolve all our customers' issues and we always represent us as a third party independent technical support provider. We always ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with us. We do not register any customer unless we get a "yes" from the customer during the verification process by a YodaCare Sales Verification Officer who clearly represents us as an independent third party technical support provider before taking verbal authorization from the customer.Regards,YodaCare

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: While using my computer a blue screen came up indicating there was a severe problem and to call the number on the screen. I was unable to use any programs on my computer so I had to call the number. In order for them to fix the problem they wanted $242.99 for a 1 year service contract before they would fix it. I felt I had no other choice so I gave them my credit card. They fixed the problem but 2 days later I was once again unable to connect to my wireless. I called them again and after 5 hours the problem is still not resolved. In the course of troubleshooting my wireless problem the technician changed the wireless name. I have a cisco router and the technician changed the wireless name in an effort to solve the problem. In doing so the wireless can no longer be access from a visiting friend's computer. I determined that the technician did not change the wireless name to my original wireless name. In an event to solve this problem I called them again. I even talked to a supervisor and they insisted that the technician did not make the changes to my wireless even when I showed them the changes on my screen. They told me that I should call the cisco group to determine the wireless names. I would like them to cancel my one year subscription and I would like to be refunded the full amount.Desired Settlement: I would like them to cancel my one year subscription and I would like to be refunded the full amount.

Review: I have tried to get my refund several times (a dozen times) and they keep telling me that I will have my refund in 2 days. Well this has been going on since OCT. 2015. I called them the last time on DEC.** 2015. And I still got the same old promise of 2 days. I have even agreed to a lesser amount, and I still cant get it. The amount of the refund is $224.99.Desired Settlement: To get the refund that I have been promised since OCT.

Consumer

Response:

At this time, I have not been contacted by Tech Matrix Infosolutions Inc regarding complaint ID [redacted].Sincerely,[redacted]

Review: Around Sept [redacted] thru [redacted] 2015 I received a message on my computer alerting me that my computer had been infected by a trojan virus and telling me to calla [redacted] to fix the problem right away. I called the number and was told they were yodacare and they would fix my virus problem afte I gave them creditcard payment of 399.00 dollars. As I was giving them the credit info I became suspicious and concerned when I find out they had many complaints

lodged against them and that I changed my mind before signing off on them to fix my computer infection. I did not get any message from my own anti-virus software on my computer which also made me suspicious . I told the man on the phone that I did not want their services and told them I wanted a refund for the full amount and a lady there said I would get a full refund. Then I got my credit card bill and showed they charged me anyway for the full amt. of 399. dollars even though they did nothing for me. I called my credit card company and lodged a complaint with them to help resolve thses ripoff artists which so far have over 100 complaints filed against them and are not Revdex.com rated and have a rating of "F".Desired Settlement: Refund

Business

Response:

Dear [redacted],thank you very much for writing me. Please allow me to use this opportunity to express my regret regarding your experience. A full refund is issued to you in form of a check #[redacted] $399.99 and will be mailed to you on Monday 11.**.2015 via certified mail. Regards, Sophie.

Review: Their pop-up screen made me believe that my computer had a virus. (I found out later, with [redacted]'s help, that they were not associated with them in any way and that my computer did not have a virus.)

Using scare tactics they convinced me that they could help me. I scheduled a call-back from them for the following morning and allowed them to charge my credit card for the service to be rendered on that day.

I then came to my senses and did some research on them. As a result of that research. I called them and cancelled the service.

I received an email 2 days later stating that my refund had been processed and that it would take 7-10 days to be credited to my account. The credit never appeared on my CC account even though they gave me "Transaction numbers" and multiple assurances that it had been done..

After 21 days and 4 phone calls to them I have been forced to call my bank and initiate a Charge Dispute.

[redacted] has assured me that they will resolve this problem and that I will get my refund.

I have kept detailed notes of each phone call I made.

P.S. While their website shows only [redacted], every person I spoke to at Yoda Care had a distinctly [redacted] accent.

Relevant?Desired Settlement: Warn people about this company. They are not professional, other than their ability to lie!

Business

Response:

Dear [redacted],thank you for writing me. Please allow me to use this opportunity to express my regret regarding your experience. If there is any issue with you getting your funds back through your bank, please feel free to contact me, I would be more than happy to issue you a refund. [redacted].

Review: Tech Matrix apparently introduced( SPAM) a virus into my Macintosh computer with a verbal warning that a dangerous virus was in the computer and that any further activity could permantly damage the machine. I mistakenly fell for the ruse and let the company have access to the computer to remove the virus and then they installed a computer cleaner that turned out to not ueeful for the Macintosh, and included a maintence support program for 5 yearss. The cleaner is only applicable to a PC!Desired Settlement: A return of the $494.48 spent on this deception

Business

Response:

Dear [redacted],thank you for writing me. Please allow me to express my regret regarding your experience. We do not have any capability to send any kind of spam. Moreover since our product for some reason does not work with your computer a full refund is issued to you in form of a check #[redacted] in the amount of $494.48 and will be mailed to you via certified mail. Thank you.

Review: was working on laptop and a page popped up saying they were from [redacted] that my computer was infected told me to call [redacted] said his name was ahamed and he took control of my computer couldnt fix it said he needed to transfer me to a tech at [redacted] named [redacted] again [redacted] speaking told me that hackers got into my computer my firewall and that it was going to cost me 159.99 I told them I would pay them on first of month did alot of changes to my computer. got call today from [redacted] speaking woman from [redacted] asking me about the money. looked company up online and there are all these complaints sounding very similar to my situation I think im being scammed.Desired Settlement: would like them to be stopped and my computer fixed free of charge by legit company

Business

Response:

As per the complaint of the customer, we have performed a deep check on this case as this is not the kind of experience we want our customers to have. We have found that the customer has registered with us for the support and wanted us to help him resolve issues on his computer. As per our records, we have helped the customer resolve all issues on his computer and the customer has given us permission to close the case as resolved. Our 30 days money back guarantee policy is made to ensure any customer who do not wish to stay with us may leave us on a good note with their money refunded immediately. Also, the customer's card was never charged and upon receiving this complaint, in order to further please the customer, we have even removed pending charges from his account.We would like to mention that we really work hard to resolve every issues of the customer and that we always aim to provide the best services to all our customers in this segment. We have also tried contacting the customer in this regard to help him clarify any doubts he may have on us being a legitimate company, however, unfortunately, the customer was not available.Regards,[redacted]

Review: I was looking for a website online and I must have clicked an inappropriate link because I got this pop-up and my screen was locked with an emergency message and alarm indicating that my computer had been infected by a virus and to contact a Microsoft support number. So I foolishly contacted the number, got a representative, I explained the situation and then I foolishly gave him access to my computer remotely. He did a bunch of things in the background, allegedly ran a scan of some sort and it ran for a minute or two filling my screen with a big trail of this scan being done. At the bottom of the scan it said something like the KoobFace virus (infection?) had infected the computer at an 86% level.He then told me they could definitely fix the problem but itd cost $99.99 for a level-3 technician. I foolishly gave him Discover CC info. Then he sent me to another representative and that person said I needed to buy protective agreement of some sort for another $99.99. Then to a 3rd person where I turned down an extended agreement. Finally to a 4th person who was the technician who took over the computer again and did a bunch of computer goobly-gook to remove the pop-up and correct the problem. When I asked this Level 3 Technician, he knew nothing of the Koobface virus which had allegedly initially infected the computer. Total charge $207.98.After finally shutting down the computer I got backbone and researched on the internet and found multiple reports of internet scams involving this activity as a scam trick of getting access to your computer and running fake scans to illustrate that the computer was infected. Both the company, DigiSupportPros and Koobface showed up as a scam ploy to infect computers to scam people out of money.While I am pretty open-minded, all representatives I talked to had a heavy [redacted] accent. This link is almost exactly what happened to me: [redacted]Desired Settlement: I will work through DISCOVER to cancel the payment. If not, I will contact the company to complain, and ask for a refund. I have changed passwords on my computer and will get the computer cleaned up.They (twice) failed to send me a transcript of our exchange, which they promised.I believe this to be a scam, with a supposed valid website calling [redacted] as place of business. I would expect the Revdex.com would put an alert out about this company and activity.

Business

Response:

Dear [redacted], thank you for writing me. Please allow me to express my regret regarding your experience. If you would like a full refund, I am more than glad to issue it to you. If you already contacted Discover card, than this process first needs to be followed. In any case, I am here for you, feel free to contact me any time at [redacted] I will be more than happy to assist you with your refund. If you are not successful in obtaining your refund via [redacted] card, again please contact me, I will be issuing you a full refund. Just please bear in mind, that from the main office here, I am only able to issue it via check that is always mailed via certified mail. Regards, Sophie.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have contacted Discover Card Dispute Services and they have

started the process to solicit reimbursement for the transaction. Through an email to “Sophie” at [redacted],

dated [redacted], I requested support for the refund request to Discover, as their

original response indicated. I also

requested an acknowledgement of the email.I received no acknowledgement, which leaves me concerned that I will

have difficulty getting a full refund if the [redacted] Card Dispute Services

effort is unsuccessful. At this point, all the business needs to do is acknowledge the receipt

of the email and confirm the full refund of $207.98 and I will be content to wait until the

[redacted] Card Dispute effort is finalized.Sincerely, [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted],I think there is a misunderstanding here on your part. This is what I wrote you last time:===This message originally read on 11/**/2015Dear [redacted], thank you for writing me. Please allow me to express my regret regarding your experience. If you would like a full refund, I am more than glad to issue it to you. If you already contacted Discover card, than this process first needs to be followed. In any case, I am here for you, feel free to contact me any time at [redacted] I will be more than happy to assist you with your refund. If you are not successful in obtaining your refund via [redacted], again please contact me, I will be issuing you a full refund. Just please bear in mind, that from the main office here, I am only able to issue it via check that is always mailed via certified mail. Regards, Sophie. ===And I am not sure if you understand how the process of disputing a charge really goes. You say you are concerned that your refund will not be issued. Did you read clearly what I wrote to you? Where in my message to you did I say that I will not help you?In your first message you were not clear if you started a dispute process with your card provider, and therefore I asked you that. Now you are saying that you did. Therefore, a refund cannot be issued on top of an open dispute. I hope that you are able to understand that. We have to first respond on letter that will be coming in mail from Discover, and that process will take few weeks. If the card provider decides to your benefit you will be getting you money back. If they decide in our benefit, we will be getting money back. I hope that they have made that clear to you. Result of a charge dispute does not means automatically fund back to your account. Card provider will put funds on your account temporary while dispute is taking place, but that does not mean that it will stay so. But refund is 100% sure, and if you just asked me directly for your refund, a check would be in the mail to you long time ago.And I even wrote to you, that if Discover decides against you, I am still willing to, and will give you a full refund. So would you please explain to me what in my first response to you made you think that I am not willing to help you? Sophie.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Discover has closed their case and the matter has not been resolved. Tech Matrix Solution, Inc. had agreed to reimburse me once the Discover process was complete.

Sincerely,

Review: I recently had a pop-up window on my computer telling me there were problems with it and telling me I should call a certain number. I tried to cancel the window but it kept popping back up. I called the number, was told there were problems with my computer and it could crash if I didn't get things fixed. I was on the phone for almost an hour and my computer was being worked on for about 2 1/2 hours for a bill of over $200 Cdn. When I talked to someone who works with computers, I was told the work done was not necessary and that my anti-virus software was adequate and I did not need what they were telling me I did. I had the things that were added by the company removed by someone I trust. I feel I was taken advantage of and was under pressure to accept their services. When I asked for a refund, I was told they couldn't do that.Desired Settlement: I would like a significant refund from the company.

Business

Response:

As per the desired settlement proposed by the customer, we have processed a complete refund under her account and we have also sent her the refund confirmation email as a response to the complaint letter received.Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: was not clear what his company was until end of conversation. representative did not speak clear English had to keep asking him to repeat. understood would supply security and support. charge 119.99. never understood what had been done on Friday night jan*,2016. Saturday called to set up computer. once again could not understand what he was telling me. finally told him to cancel service. I could not do what he wanted and it was a waste of my money. told him to credit my account. he kept saying he would make me. each time I could not understand. I kept telling him cancel account refund money. he hung up called back numerous times. I refused to answer. reps need better training in speaking English. when told to cancel service and refund money do so when customer has legitimate reason.Desired Settlement: cancel service with this company tech matrix and refund my money, 119.99 immediately

Review: After purchasing a Logitec UE boom wireless speaker I was unable to connect to my Dell Laptop. I contacted Logitec, and after some analysis they gave the the following number ###-###-####. I was told by the person who answered it was Dell Technical support. I allowed the technician to begin a remote connect secession and he ([redacted])spent about 45 min. diagnosing my computer. I was offer a number of services but declined. I was directed by the technician to close the secession and he directed the cursor to where I needed to click to close the secession. I closed as directed. I did not realize this was not the only place to disconnect the remote secession. I ended the conversation with the technician and secession with him. A hour later my wife noticed that someone was working the cursor and going through our personal files. She ran to get me. At the time the person was opening photograhs of our 11 year old daughter. I immediately shut off the computer and called back. I was told not to worry. Upon my questioning I could get no feedback on what steps to follow. I have the remote secession window showing the connection was alive for an hour after we ended or secession. I have a screen shot of it as well if it is needed for proof [redacted] employee [redacted] was still connected to my machine. I called back a second time to the [redacted] number offered on their website. ###-###-####. On this call I was told by the person answering that I don't need to worry. I asked for what the formal process is to confirm what had happened. He told me not to worry. He eventually told me this was my fault. That 2 to 3 times a year this happens and "so he went through your photos." On top of the issue of view pictures of my daughter I am very concerned with the personal financial information that he may have gotten off the computer. I have now closed all my accounts, placed fraud alerts and I am taking additional steps to protect our identities.Desired Settlement: I want a formal follow up from [redacted]. They have the conversations recorded and the secession to my computer. I want confirmation that they are following up with [redacted] and confirming he did not take personal information off my computer.

Business

Response:

The customer was contacted and concerns were discussed. We will be pulling the recorded conversation of the support session and review it. This issue will be looked into for a satisfactory resolution with the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The response explains they are still looking into the matter.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Our office does not understand why the customer is not returning our calls to resolve this issue. Upon the original complaint we spoke directly to him on this issue. We have emailed him and received response from him. Message dated August [redacted] from customer has ALL of our contact information. The customer was contacted again, minutes to us responding to the last message from the Revdex.com and we have not heard from him. The customer was contacted again and a voice mail was left again. We ask that the customer please contact us directly to resolve this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was called twice on Friday 11/*/2014. I was in a meeting, no message was left after the first call so I didn't know who it was. A message was left during the second call. I called back within 20 min and left a message to call me back and I have not heard anything. This is not my issue. It has taken months to get responses since this started. Saying that I have not responded is absurd.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I clicked on a link on [redacted] and then received a loud alarm notifying me that my brand new [redacted] computer was infected with a virus and I would lose my data and my computer would no longer function if I did not call the stated number to help save my data and computer. I was told there was a 30 day refund guarantee for a full refund.

I called to cancel the next day and was told I would only receive a portion as they said they did some work on my computer. I contacted [redacted] and they informed me it was a scam and I made 2 separate payments of $674.99 and 269.99 for nothing and that they a fraudulent company.Desired Settlement: Full refund

Business

Response:

Dear [redacted],thank you so much for writing me. Please allow me to express my regret regarding you experience. A full refund is issued to you in form of a check #[redacted] in the amount of $ [redacted] and will be mailed to you via certified mail. Regards, Sophie.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,