Tech Matrix Infosolutions Inc

Review: My son was misled as a pop up advertisement occurred and he feared there was a problem with our new computer. He did call the number given but was then led to believe he must fix the problem immediately and the only way was to pay over $300. a technician then walked him through several steps to install the product. There was no explanation of exactly what he was purchasing or if there were any further options but only that it was impressive that this happen immediately. Within hours after I realized this was done I called the company and asked for my money back as they clearly stated in their advertisement that there was a "money back guarantee" They continued to try to convince me that there was a problem with my computer and that I needed their product. I was very clear that I did not want it and that it was sold under false pretext to my son who was not authorized by me to do so. I repeatedly asked if they were going to honor the money back guarantee and I was never given a direct answer. after nearly abhor on the phone attempting to get answers the customer service then stated they would reduce the price to a one time service charge of $150. In the advertisement there was no such "one time charge listed as an option. I then asked them to tell me exactly what technical support I received other than assisting to install the program and again was given no direct answers. It does state in the guarantee statements that there would be a $69 dollar non refundable charge but even at that I am being charged $150. I am not yet aware if I can stop payment at the bank . we will be checking first thing in the am. The charge was made on my sons card although I am the person filing this complaint. I did not appreciate a company claiming I had malware or any problem with my computer when it was not true and I expect a money back guarantee to be honored. I do not expect to be lied to when I asked to speak to a person in higher authority. I do not expect to have my questions skirted around when the questions were very clear. I do not expect to be deceived when I am dealing with any business that leads an unassuming young person to buy something that they did not have full disclosure concerning. And I certainly expect to be treated with respect when dealing with a customer service agent. I cannot say enough about my poor experience with this company and their deceitful and dishonest practices. I hope that there is a way to resolve this problem.Desired Settlement: I expect full refund due to the deception that led my son to purchasing an unknown product. I expect the money back guarantee to be honored. At the very least I expect to not be charged for a one time technical service that was not appropriate, helpful, listed in the advertisement or disclosed prior to service. I feel this one time charge was a excuse made up by the customer service representative to not honor the return requested.

Business

Response:

As per the desired settlement of the customer, we have processed a full refund and have issued a check for $242.99 with the check [redacted] to the customer. The check should reach the customer within 5-7 business days.

We have also tried calling the customer in this regard to clarify any doubts he may have on us being legitimate and regarding $69.99 charge, however, the customer was not available. We, therefore, would like to take this as an opportunity to assure that we are a legitimate company and that we always represent us as a third party independent technical support provider. We always ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with us.

We do not register any customer unless we get a "yes" from the customer during the verification process by a YodaCare Sales Verification Officer who clearly represents us as an independent third party technical support provider before taking verbal authorization from the customer.

We really work hard to please our customers and our 30 days money back guarantee policy is made to ensure any customer who do not wish to stay with us may leave us on a good note with their money refunded immediately. In this case, we have helped the customer resolve all his issues and the customer has given us resolution confirmation and permission to close the case as resolved.

Regards,YodaCare</

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

[redacted] was a pleasure to work with and resolved all issues quickly and effectively.

Review: I was sold a life time service for maintaining my computer from virus and other intrusions from hackers and so forth now they come up with other services they say I must buy or they cannot do what I paid them to do I paid them a little less then $500.00 at the beginning now they say every driver [redacted] has in going to expire unless I buy them all new my computer will not be safe it was over $1000.00 for the new drivers but they were going to make me a deal at just over $300.00 which is ridiculous so now the money I spent in the beginning was a waste and my life time service was less then 1 year and my computer is no longer being taken care of as promisedDesired Settlement: refund me my money remove there soft ware and leave me alone or take care of the computer as promised with no additional charges

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely, they contacted mew and there is no more problem tyvm

I was scammed by TechMatrix. I fell for their trickery and was out almost $300.00. They promised a refund within 7-10 days, and that did not happen. Please stay away from this company and tell others to not call their number if their for any reason. I do not understand how these thieves are allowed the freedom to work in our country and take advantage of hard working individuals.

Review: While using the internet my son received a message, the screen/computer was frozen and a pop-up message appeared as [redacted] (our internet provider) saying to call ###-###-####, while still in [redacted] internet, to remove hacker’s malware. My son called and was told my computer had been compromised and that I needed to remove malware or my computer was not going to work anymore. My son was scared that he did something wrong and accepted their assistance, he used our joint credit card and paid them, I was charged $103.99 and $94.50. They proceeded to scan all our files, that’s when my son realized something wasn’t right and told me what had just happened. I immediately disconnected the computer and called the number to cancel and get my money back and they offered me partial credit. I am still disputing charges with my credit card company.Desired Settlement: To stop this company from scamming people, it is very stressful and time consuming. They are not [redacted] and shouldn't mislead people. I want a complete refund from this malware company.

Business

Response:

Dear [redacted], thank you for writing me. Please allow me to use this opportunity to express my regret regarding your experience. A full refund is issued to you in form of a check #[redacted] in the amount of $198.49 and will be mailed to you via certified mail. Please let me know if there is anything else that I can do for you. Thank you. Regards, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[ I do not want my refund in a form of a check, I want my refund back to the credit card the charges were made to ending in [redacted]. There is a dispute pending with this credit card company and they need refund my credit card. Thank you ]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted], If you are disputing through your credit card company, than I will stop the check, since than we have to go first via charge back process and let see where that leads. I am not sure if you are aware, but it can happen that you get your funds back or not, since it is up to your credit card provider to make this decision. Once you start this process, we have to send a response to you credit card company. This process can last up to 2 months. When a customer writes a complaint to Revdex.com, from our office here we are able only to refund you in form of a check. And that refund is a full refund, and check arrives in few days. So please let me know how would you like to proceed. Feel free to call me at ###-###-####, or email me at [redacted]. I am more than willing to help you in any way I can. Regards, [redacted]

Review: Yoda Care charged me for services that they did not perform and it has been over 30 days and they have not refunded the money back. Company keeps telling me within 7-10 days. Money was taken from my bank account May **, 2015 and it is now July *, 2015; Still no refund.Desired Settlement: Refund

Business

Response:

As per the desired settlement of the customer, we have processed a full refund and have issued a check for $269.99 with the check #[redacted] to the customer. The check should reach the customer within 3-5 business days.We have also tried calling the customer in this regard to clarify any doubts he may have on us being legitimate, however, the customer was not available. We, therefore, would like to take this as an opportunity to assure that we are a legitimate company and that we always represent us as a third party independent technical support provider. We always ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with us. Our 30 days money back guarantee policy is made to ensure any customer who do not wish to stay with us may leave us on a good note with their money refunded immediately. Regards,YodaCare

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am responding to the complaint ID [redacted]. I did receive a check for the refund which was due to me from Yoda Care on July *, 2015. I deposited to my bank account and it was returned to my bank. Now I have also incurred fees for a returned check. Please advise in what I am to do now? Thank you.[redacted]

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]To whom it May Concern:I did respond to this complaint on 7/**/2015. Stating that I did not receive the refund from yoda care. I do not want this case closed. In fact if I can take legal action against this company I would like to do so.If you could help in this process. Or guide me through any other further action that can be taken against this company it would be greatly appreciated. This company has to be stopped. I did receive a telephone call from Yoda Care last week stating that they would send me a certified check for refund of the amount of $269.99 + the returned check fee from the previous check that I received from them. I have NOT received the certified check. This is getting quite ridiculous. This company is VERY FRAUDULANT!!! Thank you,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have sent a certified check to this customer on 08.**.2015. We have also notified via email this customer that the check is issued and that is mailed to him. The same attachment that is attached here was emailed to this customer. Thank you.

Review: My elderly father was contacted by this company on the phone and used scare tactics by telling him there was pornography that had infiltrated his computer that they could get rid of for him. They tricked him into giving them remote access to his computer as well as giving them his credit card number. They were very fast talking and kept him on the phone for several hours while they "fixed" his computer. There was absolutely nothing wrong with his computer. They charged him $242.99 for doing nothing. I came over to my father and immediately called them to ask them to please refund the money. They said they would check and call back in 24 hours and never attempted to call back. This is a devious and malicious attempt to scam an elderly man and it makes me furious.Desired Settlement: REFUND please.

Business

Response:

Dear [redacted],a full refund is issued to you in form of a check # [redacted] in the amount of $242.99 and will be mailed to you via certified mail. Please allow me to use this opportunity to express my regret regarding your experience. Regards, Sophie.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I cancelled the protection plan less than 24 hours after I was coerced into buying "malware protection." These people represent themselves as [redacted] personnel, which they are not. They also inform you that your computer is not protected. Mine was protected, but the sales person convinces you you are in serious danger of problems invading your computer. I am also concerned about what the company has installed on the computer.

I was told by Tanya at 9:57 a.m. Oct. *, 2015 that I would receive a full refund on my credit card. This has not come through. I am disputing the bill with my credit card provider.

This is not a Revdex.com certified business. The customer service phone number given does not work this week. I have called several times and cannot get through.Desired Settlement: I expect a full refund as Tanya promised - $369.99.

Business

Response:

Dear [redacted], thank you for writing me. Please allow me to express my regret regarding your experience. However, if you are disputing this charge with your credit card provider, than we cannot issue a refund, we have to follow that process first. Please feel free to contact me if you have any questions, I will be more than glad to help you. My phone is ###-###-#### and email [redacted]Regards, Sophie S[redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:[redacted]

Review: I was a victim of this company's on line scam, which is fraud. I was on my computer on 09/**/2015 when my computer was hacked into, with emergent message on my screen along with a loud beeping alarm. Msg. said my computer has a virus and urgent to call number on screen to avoid any further damage or crashing of computer. I tried to turn off computer and was unable. I tried to call my Geek Squad, but was unable to reach them at the time. So I called number on the screen. I spoke to the service center, thinking they were with my computer service. I was told I have 143 viruses and 2 major ones( Trojan and Koobface). They said " they checked and my computer was hacked by someone in Dayton, Ohio and if I didn't act immediately my computer would crash and the hacker has all my information. They told me they could go in to the system and clean it up but there would be a charge of $302.98." Not knowing what else to do I agreed and gave them my credit card #, and they proceeded. Told me would only take about 30min. but took close to 2 hrs. Because of the stalling, I began to realize I had been scammed, but damage had already be done. The next day I took my computer in for service. My company had removed program and spy wear that Yoda Care had installed. Never once was this mentioned to me, I was led to believe they were removing viruses. On 9/**/15 I called Yoda Care and said I wanted a full refund that they scammed me and hacked my computer and that was Fraud. I was told that they would issue a full refund to my credit card, it would take 7-10 working days. On 9/**/15 I called Yoda care, spoke to Tanya, was told it was processed on 9/** and was given a conf. # then, was again told to wait a few more days. It has been 19 days and still no refund. On 10/*/15 I called Tech Matrix directly, spoke to Karen "she checked the system and there was no refund noted at this time, and she would submit it today. will take about 3 days and will call me to give me a conformation # then. She apologized for the inconveinence. I then called Yoda care customer serv. who I originally called . spoke to Solomi, still insisted refund was processed on 09/**/15. Said" it should only be a few more days, that it is processed through the billing Dept. by number sequence". I told her it didn't take this long for them to take the charges from the credit card, it was the next day. All she kept saying is give it a couple more days.Desired Settlement: I want my full refund of $302.98 credited to my credit card immediately. (They have all the information already). My account # with them is [redacted]. This company is a scam and fraudulent!

Business

Response:

Dear [redacted], your refund was issued on Friday 10.**.2015, confirmation # is [redacted]. Please let me know if there is anything else you would need from me. Thank you. Sophie.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.[redacted] This is to inform you that my case #[redacted] has been resolved. I contacted Tech Matrix on 10/**/2015, spoke to Karen. Was told refund would be credited. On 10/**/2015 I received a call from Sophie S[redacted] with a conformation #. . I checked my credit card daily and finally it was credited to my account for the full amount refund on 10/**/2015. This issue is resolved and you may consider it closed. Thank you for your services. Have a wonderful day!

Sincerely,

Review: As I've seen in other complaints, my wife was on this computer and it froze and said call this number which she did. They had access to the computer and charged 159.99 to repair. Computer has had no issues freezing up before and I have no software for Yoda Care so it shouldn't be popping up. My computer has [redacted] so it should have been caught by them so they hacked their way in. I've used [redacted] for years and no one has ever just appeared on my computer and locked up my system so I know its a scam after reading several similar complaints. If it's possible to get a refund I'd appreciate it.Desired Settlement: Refund and for them to stay the Hell out of my computer!!!

Business

Response:

Dear Mr. Broner,thank you for writing me. I have read your complaint, and please allow me this opportunity to express my regret regarding your experience with Yoda Care. A full refund is issued to you in for of a check # [redacted] with the amount of $159.99 and will be mailed to you today via certified mail. Please feel free to contact me any time. My phone is ###-###-####. Thank you.Regards, Sophie S[redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Received the following by email.I went and signed for the letter yesterday. Deposited check. Thanks a lot. Told my wife it's suspicious that they'll refund so fast. To me they know they were in the wrong and hope people won't complain and keep the money but if they do they refund cause they know they were in the wrong. Thanks a lot for helping us. Really appreciate it.

Sincerely,

We received a pop up that appears to be from our internet service provider requesting we contact their Microsoft-Certified technician. I called the number to get the company name which was, Techmatrix Infosolutions. We then called our internet service provider who advised they did not send the pop up and they do not work with TechMatrix. We then closed the pop up and ran scans which determined there was nothing wrong with the computer! TechMatrix obtained our internet service provider's info from our IP address and therefore fraudulently represented themselves as our internet service provider by sending the pop up to sell services to fix a computer which was perfectly fine. Legal action should take place, we sent a copy of the pop up to our internet service provider to file suit.

On 10/*/15, I received a pop up notice that my computer had a virus. A phone number was listed to contact. I contacted the company and spoke with Aman M[redacted] as the support technician. He was allowed access to my computer..foolish me. He said I had multiple viruses, errors unauthorized use, infections and no firewall. He stated my entire home network was effected. Pop up screens showed for Support logme. rescue and WC Validation.

He sent me on the computer what they would do.

It started with:

[redacted] certified technician

remove virus

remove errors and warnings

remove unauthorized users

remove infection

reinstall apple services

reinstall drivers

network access protection

network security shield

anti hacking tool

secure computer,cell phone,email,banking information

one time -$169.99

customer ID

toll free

Fortunately, I did not pay anything. I called [redacted] Support to check my computer. They said I did not have any of the above issues identified. They said it was a hacking scam to get money.

This company needs to be shut down based on all the complaints in the Revdex.com system.

I am reporting this so others across the country are not taken advantage of by this scam company.

Review: I was directed to this company with a computer problem using Microsoft hardware Defender issue I was told they on phone too contact them at this number ###-###-#### or ###-###-#### they issued a Customer ID#[redacted] They did not supply anything but took payment of $171.98 and my personnel information for payment On 11/**/2015 I called these people after 2 too 3 hours useless time spent on phone they did not email with my refund or even email me of a product I called them back on 11/**/2015 wanting a refund they said I would received a email I received no email but did get a refund # over phone [redacted] I would like too know if this scam and if my personnel information is safe I would like too understandDesired Settlement: I want too know if I paid for something And I did not receive any product I would like too be refunded And would like other people too know of this company

Business

Response:

Dear [redacted],thank you for writing me. Please allow me to use this opportunity to express my regret regarding your experience. I have spoken to sales department and they have informed that you sales was from yesterday, and they did not yet charged, they have just obtained an authorization to charge you. But open my request that authorization was voided, and there will be no charge on your account. You may see this charge pending for a few days on you side, but this will be removed by your card provider. Please let me know if there is anything else I can do for you. Regards, Sophie.

Review: As you see, you have several complaints on this company (Yoda Care/Tech Matrix the parent company). I also called this company because of a "pop-up" that came up on my computer. When calling them, they were fast talking, using scare tactics and making me believe that my computer will crash if I didn't accept their help. Not only did I allow them to take control of my computer but within 24 hours (looking them up on the internet, including Spam Advisor) I found they are a scam company and within 48 hours (taking my computer into [redacted] to have it looked over and repaired from what this company put on it) I found they had put a virus program on my computer. They were suppose to protect my computer from hackers and yet this virus would allow them to hack my computer (according to [redacted]). I paid this company over $300 and am not happy that they infected my computer with a virus. I did not call Yoda Care to get a refund after reading all the complaints and no one getting a refund until they complained to the Revdex.com. I tired to dispute this charge with my credit card company. They did not have a successful out come with Yoda Care. Now I'm stuck with paying Yoda Care and [redacted] to correct what they did to my computer. A double charge is something I don't want or need.Desired Settlement: I want a complete refund of my $314.49 that I spent with this company. They are a fraud/scam company.

Business

Response:

Dear [redacted],thank you very much for writing me. Please allow me to use this opportunity to express my regret regarding your experience. A full refund is issued to you via check # [redacted], with the amount of $ 314.49, and will be mailed to you via certified mail. Please let me know of there is anything else I can do for you. Regards, [redacted].

Review: I received a "pop up" on my computer with a flashing notice that my computer had been infected with a virus and I needed to call (1-855-370-3449) immediately. I am not a computer savvy person and this alarmed me as it was accompanied by a voice. When I called the number, I spoke with a representative and was charged a significant fee to "fix" the problem. The representative took control of my computer and pointed to areas he "said" were infected - I could not understand what he was doing, but watched the screen as he navigated around it, I had to leave for work and discontinued the phone call, I was told I would be contacted the next morning to finish resolving the issues. I have never heard back from them, they do not respond to phone calls and my computer has now REALLY been infected!! It will randomly go to a screen at will, I will be working on it and it will just lose all my information and go to the home screen, there are downloads and things I do not know showing up on my computer and I am unable to remove them, etc. I want to be refunded, and report this violation to the authorities. My personal trust and computer information has been violated and my computer is now not working properly. They also have access to my credit card information, which I do not want either. I have alerted the credit card company, however, I am still in the resolution stage with them. Please help me!!!Desired Settlement: I not only want to be refunded for the charges this company took from me, but I would also like to receive compensation to purchase a new computer without these viruses. I have no way of knowing if these people have access to the accounts and information on my current computer and I would like to transfer the information I wish to retain to a new secure computer that they would not have any access to in the future. Thank you very much for your support and assistance.

Business

Response:

Dear [redacted],thank you very much for answering my phone call. It was a pleasure to talk to you. As per our conversation, I will not dispute your charge-back, and I am sending additional check #[redacted] in the amount of $175.49 to you via certified mail today, in order for you to fix your computer at your place of of preference. If the amount of repair exceeds $175.49 we have agreed that you will forward me your invoice so I can honor the rest of that cost. Please feel to contact me at ###-###-#### or [redacted]My working hours are from 10am -6pm, eastern time, and I am here for you. Regards, Sophie S[redacted].

Review: On * Oct 2015, an alarm page locked my computer. It featured a buzzing alarm and a loud voice telling me that my computer was infected, that I should not use it for anything until I called the given number. When I did that this morning, I was connected with this company who spent a lot of time going through all my files, identifying many, many viruses. They charged me $269.00 to "clean up" viruses that I am sure they put there themselves.

I had a similar situation about 2 months ago, a different company, but the exact same procedure and instructions and a charge of $250.00!

I had reservations about both companies, but didn't know how else to get my computer "unlocked" since it was completely non-functional. When I got the same pitch today, I became convinced that these companies had both installed the viruses themselves.Desired Settlement: I want to know how to handle these pop-ups if they happen again so that I don't get swindled out of more money just to get my computer running. I would also like to have safeguards against this situation and to know how to check that they are in place.

Business

Response:

Dear [redacted],thank you for writing me. Please allow me to express my regret regarding your experience. Of course you are entitled to a full refund, and I have issued you a check #[redacted] in the amount of $269.99. I am not sure what are you using in order to access internet, but be it [redacted], each of them have settings where you can block pop-ups. Please feel free to call me at ###-###-#### I will be more than happy to assist you with this anyway I can. Please feel free to contact me if you need anything else. Regards, Sophie.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

According to my bank records, my account has been charged $269.00 TWICE. Please address this issue.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted],please email me a copy of your bank statement where it is showing that you are charged twice and I will be more than happy to issue a refund. My email is [redacted]Thank you. Looking forward to your email. Sophie.

Review: May **, 2015, my computer froze and I could not access anything. The page said that my computer was in danger and to call a 800 number. I feel I was hacked by this company that go by the name of Yoda a sub of Tech Matrix. They used fear as a way to get me to let them take over my computer and do a scan. During this scan they did not tell me that there was a charge for the scan. Not until the scan was finished and they told me I had many threats. I told them I did not have money for this. I am on disability. I was told that if I didn't pay that they would put on my credit report a collection. This company took advantage of my fear. I told them that I an not computer savvy. They told me the charge for a year protection was over $500.00, then they came back with over $200.00. They played on my fear of computer problems and credit collection. The credit card will not go through as I do not have the $111.99 They charged for one month. They said I Had to pay. The way they do business should be a crime. They feed on people who do not know better. They should be held responsible for their actions.Desired Settlement: I want them to stop trying to collect on my credit card, and change their tactics.

Business

Response:

As per our findings, we never charged the customer. The moment the customer showed inability to pay the amount, we immediately removed the charge and all her details were also removed from our system. Since then no one has tried contacting the customer from our end.We are a legitimate company and we always aim to provide the best services to all our customers in this segment. We would like to take this as an opportunity to assure that we really work hard to resolve customers' issues and we always represent us as a third party independent technical support provider. We always ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with us. Regards,YodaCare

Review: On June [redacted] 2014, I bought a 2 yr software security agreement for pc - purchased from a well known reputable company. During the installation process, I had given a tech remote control access to my pc. Things were going well until we were disconnected midway through the installation. The tech had uninstalled the free virus protection that was in my pc; then she turned my pc off prior to downloading the new software. At that point we lost contact. When I tried to find a phone# for the company I had been dealing with, I saw a website that I thought was the name of the reputable company I had been dealing with a few minutes earlier, but I was wrong! I ended up being connected with a company called Yoda Care in NY - was suspicious right away that I was not dealing with the same company but tech on the phone kept reassuring me that he could continue where I had left off , and install my new software. I made the mistake of giving him remote control access of my pc, and next thing I knew he was telling me that there were numerous problems with my drivers that had to be fixed before he could install the new software - at a cost of roughly $480!! (The 2 year plan that I had originally purchased from the reputable company was $89.98.) I told the Yoda Care tech that I was going to hang up and ask for advice elsewhere. He told me that my pc would crash if I hung up. I was so upset that I foolishly gave him my credit card info, so that he could fix my drivers. The end of this story is that I did hang up, then called my bank to put a stop on my credit card. Yoda Care had essentially hijacked my pc, pretended they were selling me the software I had originally purchased, and then they faked serious problems with the drivers of my pc, and tried to convince me that I had to spend $480 to fix it! I eventually reconnected with legit company and had correct software installed, but this was only after spending hours getting my pc back to its original state before Yoda Care hijacked it!Desired Settlement: I'd like Revdex.com to investigate Yoda Care. They claimed to be selling the legitimate software that I had originally purchased, but they were really trying to get me to buy their software instead. They hijacked my pc; created phony issues with drivers, and scared me into giving them my credit card info so that they could fix the fake problems! Really bad business!! I had to spend about 7 hours of my day fixing problems they created! They are operating a huge phishing scam!

Business

Response:

Customer was contacted. A review of concerns shows confusion in product offerings from our company and the customers expectations. Issues were reviewed and concerns will be forwarded to upper management in order to avoid similar concerns in the future. There was no charge to the customer. An email will be sent to customer confirming resolution along with our regrets regarding their experience with our service. Our goal is to meet our customers needs in a professional and nurturing manner.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

An employee of Yoda Care did contact me on July **, 2014. Although I gave the employee a detailed description of the earlier upsetting experience I had with his company, I still was not able to understand why the Yoda Care employee that I dealt with at an earlier date had passed himself off as someone from the reputable company that I thought I was originally dealing with that day. I still maintain that I was scammed into giving my debit card information because the Yoda Care employee told me that I had a problem with my drivers and that I needed to pay approximately $480 to have him fix it. When I said I was going to hang up, he said my pc would probably crash and it would cost even more to be fixed. I did eventually hang up, and the employee got very annoyed with me, and told me never to waste his time again. As it turned out, there was nothing wrong with my pc or my drivers, and when I eventually reconnected with the reputable company that I started with, the installation of the new software was taken care of quickly and efficiently - without any so called issues with my drivers!

When I spoke with the employee of Yoda Care on July [redacted], he asked me if any charges had been made to my card that I needed to be reimbursed for. I told him "no" - that was not a problem, and there was nothing else that I needed him to do. It's true that I didn't want or need him to do anything else, but I'm sure that the only reason he called me was to gloss over the terrible experience that I had with his company. If I hadn't hung up on the day I had the problem with the Yoda Care technician, I think I would have been scammed out of almost $500. What upsets me the most is that the tech kept telling me he was a representative of (AVG) - the reputable company I was dealing with before we got cut off.

As far as Yoda Care is concerned, I told them that my complaint against them is closed - and that's fine with me. I mainly want other people to be aware of what the company did to me. It was an awful experience, and took up about six hours of my time on the day it happened. I also want to say that under no circumstances do I want anyone from Yoda Care to contact me again. They have taken up enough of my time.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: While online 9/*/2015 a red security alert warning re ROOTKIT malware popped up with a toll free #[redacted]. WINDOWS 10 had recently been downloaded, and I believed the malware infiltrated the installation. When I called the # it was a YodaCare rep.& I ended up with a two yr. contract at $199.99. When I realized it was a scam initiated by YodaCare, I e-mailed instructions 9/**/2015 to cancel immediately & issue a refund check to be mailed to my address

on file with the co. The next day I followed up with a 'phone call & was informed that a refund would be made within 7 to 10 BUSINESS days & day ONE would be 9/**/2015. When no refund was made, I called a 2nd time on 10/**/15 & was told that the refund was in line (in a queue) & would PROBABLY be released this week meaning 10/**/2015 or 10/**/15

No refund has been received as of 10/**/15Desired Settlement: REFUND

Business

Response:

Dear [redacted],thank you for writing me, and please accept my apology regarding my late response, our office moved and that was a reason. A full refund is issued to you in for of a check [redacted], in the amount of $199.99 that will be mailed to you via certified mail. Please let me know if there is anything else I can do for you. Regards, Sophie.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: September **, 2015, Tech Matrix put a pop up screen saying my computer was infected with a Trojan horse virus. They show on the screen they are part of Windows protection, and they give a phone # to call immediately.

I called, and suddenly they have remote access to my computer without telling me. Then they run a scan on the computer, put some desktop icons on, bill you, and tell you it is a 30 day free trial. Nitin Jerath was the phone salesman. The amount I paid was $159.99 for a year of tech support and protection.

The scenario is nothing short of extortion, since they take advantage of your fear.

I called their customer service # and asked the woman politely for a full refund. They ask the reason, and I told her it was not for me, and that I found something else better suited for my needs. She was extremely defensive and condescending, and used bullying to explain that I could not have a full refund for various ridiculous reasons.

I told her the salesperson said it was thirty day money back guarantee. She said he was wrong.

She said that if I attempted to further pursue for a full refund, it would not be a good idea. A veiled threat perhaps.

The whole ordeal was disgusting.

Their business address is a low income apartment in [redacted].Desired Settlement: Full Refund immediately.

Business

Response:

Dear [redacted],thank you for writing me. Please allow me to use this opportunity to express my regret regarding your experience. You have been wronged and you have absolutely every right to your full refund. A check #[redacted] in the amount of $159.99 is issued to you, and will be mailed today via certified mail. Please let me know if there is anything else I can do for you. Thank you.Regards, Sophie.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I was told their services came with a full 30 day satisfaction guarantee. I requested a full refund 10/**/2015, received a confirmation email from [redacted] Service Team agreeing to the refund and as of today, 11 business days later and contacting the company via telephone today, I still have not received a refund. Only "[redacted]".Desired Settlement: Full refund issued to the credit card account the original charge was issued on.

Business

Response:

Dear [redacted], thank you for writing me. Please allow me to express my regret regarding your experience. A full refund is issued to you in form of a check #[redacted] in the amount of $314.49 and it will be mailed to you via certified mail. Please understand that I am not able to returned your credit directly on your card, since her in main office, we have do not have means to charge the card nor issue a credit on the card. Please let me know if there is anything else I can do for you. Regards, Sophie.