Tech Matrix Infosolutions Inc

Review: Yodacare locked up our computer when my wife was using it. In the upper right hand corner they put a message that our computer was infected with a virus and that they were a third party of [redacted] and for a fee they would clean up our computer. This occurred on 5-**-15, On 5-**-15 I called them and told them that I wanted to cancel the order (which they hadn't posted to the credit card yet) I told them that I check there business on the internet and they were a sham company and we didn't want there service. Would like a refund or the bill $429.98. Any help you can provide would be greatly appreciated.Desired Settlement: refund of purchase price of $429.98

Business

Response:

As per the desired settlement of the customer, we have processed a full refund and have issued a check for $429.98 with the check #[redacted] to the customer. The check should reach the customer within 3-5 business days.We have tried calling the customer in this regard to clarify any doubts she may have on us being legitimate, however, the customer was not available. We, therefore, would like to take this as an opportunity to assure that we are a legitimate company and that we always represent us as a third party independent technical support provider. We always ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with us.We do not register any customer unless we get a "yes" from the customer during the verification process by a YodaCare Sales Verification Officer who clearly represents us as an independent third party technical support provider before taking verbal authorization from the customer.Regards,YodaCare

Review: This company locked up my computer remotely and scammed me into letting them "clean up" my files, saying that my firewall protection had failed. Don't yet know the extent of the breach. Have c.hanged my charge acct. number and computer password this,owning. (They contacted me about 12:30-1:00 a.m.Desired Settlement: Cancel charges and no further contact by any means.

Business

Response:

Dear [redacted],my name is Sophie S[redacted], and I am a new manager at Tech Matrix, which is a parent company to [redacted]. Please allow me to express my regret regarding your experience with [redacted]. have contacted them, and they have issued you a full refund in the amount of $269.99 with the refund confirmation # [redacted]. Please allow few business days for this refund to appear on your card statement. Thank you. Please let me know is there anything else I can do for you. Regards, Sophie.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I will be waiting to see the credit on my charge account. Thank you for your attention to this matter.

Review: I made an initial payment of $156.99 with [redacted] credit card on **NOV-2015 for computer virus clean-up, but I was dis-satisfied with their service and so I asked for a refund on **NOV-2015 and I received an e-mail on that same day stating the refund amount of $93.99 will be credited to my [redacted] account but I have since made a total of 6 calls including this morning at 9:30am EST on **JAN-2016.

Please help me to retrieve my $93.99 refund, Tech Matrix is always giving me excuse, making up and telling me a story and I am exhausted of doing this by myself.Desired Settlement: My total Refund of $93.99

Review: On March *, 2015 I was on my computer and suddenly an ad came up indicating for me to contact Windows in that my computer was frozen and I couldn't get in it. I called the number on the screen and a technician indicated that someone tried to hack my computer from a Foreign country and informed me that he could fix the problem...I said ok and how much will it cost...he stated $203.00 which I didn't have and asked how much could I put on it to fix the problem. I indicated $80.00 and he proceeded to fix the problem. Well, when I woke on Saturday I started thinking that they infected my system and I cancelled the order...the rep didn't want to refund my money and I indicated that I am cancelling within the 30 day period and if they didn't refund my money I would contact the Revdex.com...I'm told I have to wait 7-10 days for my refund...Personally, this is a bogus company who infects computers to enhance their business but I'm not going to allow them to do this to me...also, they removed my [redacted] security which I told them not to remove from my computer...I hope that you can contact this company to let them know that I am not going to allow them to play me and for them to leave my computer alone and I will be contacting the Revdex.com to let them know how this company operates and prey on people by getting into their computer system and infecting them to have you call a number that I found out was not a part of Microsoft Windows as they stated...Spoke with [redacted] on 3/*/15 in ref to my money being put in my account and indicated it would be there within 7-10 days.Desired Settlement: I would like for them to leave my computer alone and not have any contact with me at all.

Business

Response:

”As per the desired settlement of the customer, a full refund of $80 has been processed with the transaction ID "[redacted]". It will take 5-7 business days to reflect the money in customer's account.We wish if the customer would have allowed us to contact and clarify any doubts she may have on us being legitimate, as we are a legitimate company and we always aim to provide the best services to all our customers.”We would also like to take this as an opportunity to assure that we really work hard to resolve customers' issues and we always represent us as a third party independent technical support provider. We always ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with us.” Regards,YodaCare

Review: On May *, 2014 I was called by a representative of [redacted] saying that my files and network were in danger from outside hackers who were trying to access my computer and for $450.00 they would restore my damaged software and provide network security, tech support, and antivirus for 3 years. I was frightened so I agreed and about 2 weeks ago, I was woken up by a call from [redacted] claiming that there had been ongoing attacks on my external network and for $200, he could offer protection (which apparently was a discount because of my "valued and trusted customer" status). When I explained to him that I had recently paid for this coverage, he claimed that what I had paid did not cover external network attacks. That's when I finally realized something was off with this company. He said that they had been contacting many people about outside attacks, which seemed odd. He continued to insist that he had been calling me for the past 2 days, which was false. When I told him I didn't receive any calls from [redacted], his response was "do I need to show you my call logs?" I have my own call logs so I know the truth but nonetheless I thought this was very rude and I asked him, "If I this is as serious as you say it is and you couldn't get ahold of me over the phone, why wasn't I at least contacted by email?" He had no response. I was still upset that the was trying to charge me because I never received any written communication after paying the $450 saying anything about exactly what services I would receive in exchange for my payment. (there was an overview on notepad as they described the package but nothing separating external network support from internal. and no official document in detail was sent to me after payment.) I told him I did not have the money to pay for this service and he said I could make payments and that this was a critical service that needed to be done or my computer would be in great danger. I told him I wanted to think about it for a day first and he was pressuring me not to wait, saying anything could happen and that if I didn't do it at that moment, I would never call back. I brought it to his attention that he had just referred to me as a trusted customer and was willing to allow me to make payments, but he didn't trust me to call back which was incredibly strange and irritating. He replied saying "Oh, we trust you to make payments, but no one ever calls back." I found it interesting that he trusted me to give him my money if I agreed on the spot, but if I took the time to think it over first I would realize I shouldn’t. I told him I wanted to talk to my parents about it first and he said "there are some decisions you just have to make on your own." What company talks to customers like this? Especially if there's nothing to hide? When I insisted that I preferred to think about it and call back, he said there was no time and he would get a technician to start on the work right away and not to worry about payments yet. When I kept telling him NO, he continued to apply pressure and scare tactics, saying that if I didn't do it and anything bad happened to my computer I could not come to them for help and that if I refused this service he would close my account. That's when I recognized this as a scam. Extreme pressure and scare tactics used to try to get my money. Unfortunately it worked on me twice, I had a service from them the year before (they got me because they posed as tech support from another anti virus I was using) but I didn't really think to investigate it further until this last call. They used to be MyTechBay so I looked them up by that name to see other user's experiences and they were just like mine! I believe that is why they changed their name. I contacted a [redacted] at my local bank and explained my situation and she agreed that this company sounded suspicious. After my visit to the bank, I took my computer to a local computer expert who told examined my computer and found that there were in fact NO problems with my computer or my network. This concerns me greatly because I am now led to believe that I purchased my initial plan under false pretenses. It's been a little over 2 months since my May purchase but I honestly want nothing to do with this company anymore and I want a refund. I called customer service and the employee did nothing but apologize and ask that I continue my service with their company. I told him No Way. He transferred me to his supervisor who was a woman who was very condescending and tried to make it seem like my concerns were not valid. She told me that there was no way I'd be given any of my money back since it had been over a month and would not give me a number to any of her superiors. I am very unhappy with this company and I no longer want any part of it or this 3 year contract. I feel that I have been coerced into this plan and I want my money back and to revoke all access they have to me and my computer.Desired Settlement: I want my money back and to revoke any access this company has to me or my computer

Business

Response:

The customer was contacted and a full refund will be issued to the customer. We are taking steps internally to review our processes in hopes of eliminating the problem.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Wow, I had a feeling I was being scammed but this happened at 6am when I went online to check something and a blue screen appeared with an error code saying my computer has been hacked and I had viruses and the only way to fix it was to call this number before I did anything else. Granted, I thought it was strange and when I had them on the phone I asked tons of questions and they were getting a little annoyed with me. I should have listened to my gut feeling but I went ahead with it, paid my money and it took them a few minutes and said everything was fine now. After I hung up I went online and have been seeing all these negative reviews. I called to cancel immediately and they hung up on me. I called my credit card company, they called Tech Matrix and got a refund for me, Wow, you have to be so careful.

Review: On Thursday, September **, Tech Matrix entered my computer representing themselves to be [redacted] and a screen was ringing bells and fire alarms to call a number ###-###-####, upon which the foreign person on the phone stated that [redacted] would have to access the computer to fix the viruses and Trojans that were showing on my computer. He then accessed my computer remotely with my permission (as I assumed it was really a [redacted] technician) I even asked him again if he was with [redacted] and he said yes. He downloaded (probably all of my files and said that I would highly recommend that we have "Yoda Care" install their protection shield, that [redacted] uses them globaly for most of their customers. I kept questioning him and he kept insisting (very convincing) that I purchase the Yoda Care plan and needed my credit card before he could proceed. I, of course, gave it to him, with expiration and cc code number. He then patches me to Yoda Care, who again takes my credit card information and asks to access my computer. which he did and downloaded everything again. I was very nervous during all of this, but they were so convincing. Now my credit card has a pending $202.49 (which I was told was for 3 years protection. The Yoda Care person said it probably wouldn't be active for at least 3 days. At this point I unplugged my computer, called my credit card company. The charge was just pending and I was told that I would have to wait until the item showed as a real charge. So I waited. When it became a charge,, I again called my credit card company and they tell me there is nothing I can do unless I hire a third party computer person to access my computer and verify that I did not get the service I paid for. Needless to say, I have had my computer stripped and started over with a clean slate. I don't know how much information they will use from my computer, but I immediately changed all of my passwords. At this point I have not called Tech Matrix, who has a different number on your page than the one on my phone that I originally called. Please, I have searched the internet about Yoda Care and there are endless complaints about this company, most of whom were charged more than myself, and all of them say that this is a company getting business under false pretenses. I need your help to get my money back since I am on a fixed income. I also have copies of those complaints if you need them.

Business

Response:

Dear [redacted],thank you for writing me. My name is Sophie S[redacted], and I am a new manager at Tech Matrix, parent company of Yoda Care. Please allow me to use this opportunity to express my regret regarding your experience with Yoda Care. I am really not sure why would they tell you that it would be needed 3 days in order for software to be effective, and with that made you uncomfortable. Since that is the case, I have issued a full refund to you in form of a check # [redacted] $ 202.49, and it will be mailed via certified mail. Please let me know if there is anything else I can do for you. Feel free to call me at ###-###-#### as well. Regards, Sophie.

Review: This morning, I went on my computer and received a message that my computer internet service via [redacted] was compromised and to call a [redacted] number immediately. There was also an audio message repeating the same command and my computer essentially was frozen -- couldn't open anything.The technician told me my computer was hacked. He said he was with a third party service provider for computer brand/operating software. I told him this happened before and he asked me why I didn't get the lifetime protection. I told him I did not know about it.He was insistent that the matter be addressed right away. I asked if I could call back later. I was going to be a late for a business meeting I had, which was true. His tone then became more aggressive with phrases like "listen to me." He also was speaking in a very fast pace, which to me, is what people do when they are running scams.Reluctantly, I gave my credit card information. Truthfully, I felt like my computer and I were being held hostage. At [redacted] once the process began, I was told to stand by for two minutes so I could respond to the technician. At that point I left home because I had to leave.I'm very concerned about this "lifetime" protection for my computer and allegedly our smartphones (our home is not Wi-Fi equipped).Desired Settlement: I would like the Revdex.com to investigate if [redacted] is a legitimate company that does computer repairs from malware and other viruses. I'd also like for [redacted] to contact me and provide more assurance that my information is safe, both on my computer and what I shared (credit card). If [redacted] is not, I would like help in retrieving my money and I would like to pursue legal action. Thank you.

Business

Response:

As per the desired settlement, we talked to the customer on [redacted] of February 2015 and have processed the complete refund of $169.99 on her account, the same day. We have also sent her full refund confirmation email requesting to wait for 5-7 working days to see the money under her account. The customer has confirmed that she will close the case upon receiving the refund. We are still waiting to see her response towards the closure of this complaint.Thanks and regards,[redacted]

Review: I was working on my computer and it froze up with a pop-up warning advertisement that requested that I call a specific number to address the issue of a virus invaded computer. I could not move anything on my computer and under distress I contacted the number, which now I realize was exactly what I should not have done after extensive research into the company TechMatrix and DigiSupportPros, and was received by a announced "verified Microsoft certified diagnostic agent" and later " a certified Microsoft certified technician" that would resolve my problems for $208.48. They continued to assure me that they were Revdex.com accredited and once taking over my computer they proceeded to work through my files and download products that I did not what downloaded onto my computer. I am disgusted that I was taken advantage of and have been frightened of the consequences ever since the initial interaction on Oct. **, 2015. I called the company and asked to receive detailed information about everything they had reported they had "repaired" and everything that they downloaded and an explanation for the reason the services were rendered. I have yet to hear back from them and so I contacted my credit card company to red flag the transaction. I am humbled by the fact that I fell for this apparent marketing scam under vulnerable conditions and do not want other customers to make the same mistake. I was passed from a TechMatrix Info Solutions agent to what they referred to as a Microsoft Certified DigiSupportPros technician and at that point the technician had full control of my computer. I was lied to about the credentials and the accreditation, including favorable Revdex.com affiliation and referral, of this company and was told that no one could repair the various viruses that already arrested my computer and the potential for additional viruses if I did not have them do the work.Desired Settlement: I would like to company to fully refund the $208.44 and would like other customers to be aware of this pop-up advertisement marketing scheme. I was never given a satisfactory explanation of services or verification of work done. This is unacceptable and highly suspicious.

Business

Response:

Dear [redacted], thank you for writing me, please allow me to use this opportunity to express my regret regarding your experience. A full refund is issued to you via check # [redacted] in the amount of $208.48 and will be mailed to you via certified mail. Regards, Sophie.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The business has responded by offering to refund the total amount that they charged in the amount of $208.48 by issuing a refund check by certified mail. I have absolutely no confidence in this response. If they are fully responsible for issuing me a refund it should be done via a credit to the credit card charge that they put on my account at the time of the interaction. The should be done immediately. The immediate response of full refund without explanation from them or defense of their charge of fee for service indicates that I was correct in my assumption that the entire transaction was fraudulent and an online scam. I would like to have the business immediately cancel out the credit the credit card charge for this false claim of services rendered. This will not be resolved until full refund is issued and received from the business to me. There is no credibility in the promise of refund via certified mail. I hope this can be fully resolved in a timely manner.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted], credit to your card is not available from the main office because here we do not have ability to charge credit card nor to issue refund to it. We do not have contact with customers on a daily basis from here nor do we provide any kind of service from the main office. This is strictly administration office. I have offered you a refund, immediately, as soon as you wrote me, because I am well aware if you are writing me via Revdex.com, customer serve department did not serve you properly. Please try to understand that I am not working here against you, but for you. No one ever complained that a refund via check from the main office had any issues. Please let me know your decision. If you are further refusing offered refund than I cannot help you further. The whole point of main office answering these complaints it, to make things right what customer service did wrong. I am trying to do right thing by you, if you would only let me.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. I have reservations as to whether or not the certified check will be sent in the full amount of $208.48 or whether or not I will be able to deposit it into my bank account considering the history with this company. Since both the company and the Revdex.com of Metropolitan New York have stated that there is no other option to this situation than I will accept this check but only consider it fully resolved if the check is received and accepted as a legitimate check for deposit by my banking institution. I understand the limitations of the Revdex.com and appreciate the assistance concerning this issue that has been promptly and professionally provided.

Sincerely,

Review: Yoda asked for $633.47 and I refused authorization. It was taken out of

my account in two different amounts. I was told by Yoda that they would recover my money in 48 hours from techmatrix. I was informed by Yoda that my money was in New Delhi, India was a man named Robert W[redacted]. Then he said I couldn't get it back unless I send $350.00 more dollars . Stupidly I sent it. He also promised to reimburse me personally if it didn't get returned. also he said he would send me an e-mail regarding his promise. No e-mail.Desired Settlement: I wish my money to be refunded. It totaling $1186.46. Thank

Business

Response:

Dear [redacted],thank you very much for writing me. I was trying to call you at least 6 times to go over your complaint, but somehow your phone is not working. There is no sound from other side at all. Please allow me to use this opportunity to express me regret regarding your experience. I have initiated an investigation regarding your case, and I was able to confirm that you were charged altogether $833.96 and for this amount a check # [redacted] is written to you and it will be mailed to you via certified mail. Unfortunately, I was not able to track any addition $350.00 charge that you have mentioned, and that is why I am trying to call you to tell you that. Please feel free to call me at [redacted] or email me at [redacted], I am here for you, and I would be more than happy to help you resolve your issue. Regards, Sophie S[redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Consumer called today 10/**/15 and stated that she received the refund.

Sincerely,

Review: I was promised a partial refund of $110 via an email on Oct. *, 2015 (This is in response to your request for refund on your account with us; we would like to inform you that a partial refund of $110 has been processed on your account and your account is no longer active with us.

It will take 7-10 business days within which you should expect the said amount to be credited to your account.

We have every desire to address your needs and provide you the best solution available at the earliest. Your feedback is important to us as it will further help us evaluate how we can become better at what we do and prevent this to happen in future again and serve you better.

You may call us on ###-###-#### to check your refund status (Open 9 AM - 6 PM PST)

You can also write to us at [redacted])

I called at least 3 times after not receiving the refund and responded to the email several times also. Each time I called I was told that the refund was being processed, but I never received it.Desired Settlement: The refund of $110 to my credit card account as promised.

Consumer

Response:

At this time, I have not been contacted by Tech Matrix Infosolutions Inc regarding complaint ID [redacted].Sincerely,[redacted]

On September **, 2015 I had a pop up on my computer. I did not realize it was a pop-up and thought it really was a warning from [redacted]. I have a [redacted] because I kept getting viruses on my PC and haven't had any since 2009. I was not able to get out of the screen, it kept warning me of all the viruses my computer had and that closing the screen may wipe out my computer. I called the number and was told I had to let the operator scan my computer to check for viruses and if I had any he could send me to a third party business to remove them and offer me security. I asked if he worked with [redacted] and the operator said [redacted]. When I saw my son two days later he went to the [redacted] and asked if this was through [redacted] and was told "Absolutely Not". I immediately called Tech Matrix and told them I wanted to cancel. My reason was that I had no faith in their company because they had lied to get my business. I was promised on September **, 2015 that I would receive a refund, minus $69.99, in 2-3 business days. I called around October [redacted] to check on the refund and was told again it would be 2-3 business days. I told them that if it wasn't in my account in that time, my bank would recoup the total amount. On October ** I initiated a recovery through my bank. Never trust a liar.

Review: The merchant infected my computer with spyware that popped up indicated there were problems with my computer. There was a phone number that connected me to this merchant who indicated my computer was infected with multiple viruses and I needed to pay them to fix the issue. The merchant infected my computer with a virus, there very well may have been additional virus on the computer, but the only reason I dealt with this merchant was because of the virus they infected my computer with.Desired Settlement: The only acceptable resolution is a full refund.

Business

Response:

As per the desired settlement of the customer, we have processed a full refund and have issued a check for $159.99 with the check #[redacted] to the customer. The check should reach the customer within 5-7 business days.We have also tried calling the customer in this regard to clarify any doubts she may have on us being legitimate, however, the customer was not available. We, therefore, would like to take this as an opportunity to assure that we are a legitimate company and that we always represent us as a third party independent technical support provider. We always ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with us.We do not register any customer unless we get a "yes" from the customer during the verification process by a YodaCare Sales Verification Officer who clearly represents us as an independent third party technical support provider before taking verbal authorization from the customer.We really work hard to please our customers and our 30 days money back guarantee policy is made to ensure any customer who do not wish to stay with us may leave us on a good note with their money refunded immediately.Regards,YodaCare

Review: I recently had a message displayed on my computer screen saying that I needed to call a certain phone number in order to protect it from multiple viruses and I had also been hacked. So, I contacted them and they misinformed me that if I didn't pay for their service, my computer would proceed to, "crash the next day" and I would lose everything on it. After talking with them, they asked me to sign a form, which I did not. They, however, forged my signature electronically on the document. The following day they called me again and were wanting to assess me another charge which I declined. I then had a computer technician come and review what had happened, and he informed me that Tech Matrix Infosolutions, calling themselves, "Yodashield Protection" had essentially forced their product onto me and had forged my signature in doing so. I also contacted my internet provider who also told me that this was a scam after the fact. I immediately called the company back in order to cancel the service and asked for a refund on the product I didn't want nor needed. They wanted more personal information, which I refused to give them. They refused to help me in resolving my issue and disconnected. I tried calling back multiple times only to not be answered and continuously disconnected. I tried calling again with a different phone number, and they promptly answered, but were still not wanting to help resolve the issue at hand, even after I told them I would contact the Revdex.com. My conclusion is that they weren't answering or helping, as if to not deal with me or return the money I am owed. I also contacted my credit card company and am currently disputing the charges. They also advised me to contact the Revdex.com in order to get this resolved.Desired Settlement: I wish to be refunded the amount paid for a service which I did not need nor required.

Business

Response:

As per the desired settlement of the customer, we have processed a full refund of $269.99 with the refund confirmation number [redacted]. It will take a maximum of 5-7 business days to reflect the money in customer's account.We have tried calling the customer in this regard to clarify any doubts he may have on us being legitimate, however, the customer was not available. We, therefore, would like to take this as an opportunity to assure that we are a legitimate company and that we always represent us as a third party independent technical support provider. We always ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with us. We do not register any customer unless we get a "yes" from the customer during the verification process by a YodaCare Sales Verification Officer who clearly represents us as an independent third party technical support provider before taking verbal authorization from the customer.Regards,YodaCare

Review: I was pressured to buy into their service in order to fix my computer and keep it safe. Like others, who have complained, an alarm went off on my computer that directed me to call a number stating it was [redacted]. I did so because I could not escape the message or exit the screen. The person who answered explained that my computer was at risk, along with all my personal information. He offered a solution, which I believed to be recommended by [redacted]. I suggested several times my fear that it was a scam. I was told to look for [redacted] symbol on screen. I allowed this person and the company I was directed to, access to my computer. I was convinced to buy a security system, called [redacted], purchasing three years security and one year of service with a 30 day money back guarantee, which I now understand was for that specific service not for the year long technical support or the security system. I did agree to the payment and the service, I believed it was necessary to fix my computer. They removed my previous security system. I was lead to this company in an unfair or unreasonable manner. I called for a refund in the thirty days, and was denied because the service had been provided, and they acted like they did not know how I had come to be connected to them, nor were they concerned. I asked for the transcripts of the call and was told they could not because of confidentiality, however they continued to refer to it to prove their point. I am not technologically savvy and they used my fear and lack of information. I did check them out on the web while on the phone, to see if it was a scam, there were no news reports or warnings. I saw the "Revdex.com" of Revdex.com on their web site and thought they must be ok.Desired Settlement: I would like my money refunded.

Business

Response:

Our customer service team has talked to the customer on [redacted] of February 2015 in this regard. The customer has mentioned that she felt misguided initially, however, now she is convinced when we further discussed it. We always represent our self as a third party independent technical support provider and we always clear this to every customer before registering with us. We request this complaint to be closed now.Thanks,YodaCare

Review: I got the [redacted] pop-up on my computer to call the number ###-###-#### and so I did. They told me that I had over 79,000 critical issues on my computer and that my passwords and personal information was being hacked. They accessed my computer with my permission and I proceeded to let them work on it. Then, he told me at the end that I would be charged. I could either pay $200 to "get the problem solved" and "install a great security system," or I could pay around $60 for the diagnostics fee that I was unaware of. At first I was just going to pay the fee, but then decided to get the whole thing since I was already paying them. After being on the phone for 1 1/2 hours, and having my computer control being taken for about 2 hours, I checked out the website which says FREE consultation, which I did not receive. Then I realized that nothing about my computer has changed, and they installed crap that won't do anything for me. I was also charged more than I was told on the phone. I am getting more pop-ups on my computer and I was never confirmed that the remote access to my computer was ended, so I am scared they are still looking at my computer and doing things on it.Desired Settlement: I want all my money back (at least $215.49), all remote access to my computer terminated, and all of my credit card information deleted from their systems.

Consumer

Response:

I have not gotten a reply to my complaint ID [redacted], but I have personally resolved the issue. I no longer need contact from the business. Thank you.

Sincerely,

Review: My pc froze up and a WARNING came up with a ph.# to call to fix it. I called and they took control of my pc and showed me where programs had stopped and others had been hacked.Finally they asked for $169.00' I said no. Came down to #129.00 plus tax,which was a total of$135.99.Didn't know until nexday I'd been scammed.Desired Settlement: Stop the scam.

Business

Response:

As per the desired settlement of the customer, we have processed a full refund on her account with us and have issued a check for $135.99 with the check #[redacted]The check should reach the customer within 3-5 business days. We really work hard to please our customers and our 30 days money back guarantee policy is made to ensure any customer who do not wish to stay with us may leave us on a good note with their money refunded immediately. We have also tried contacting the customer in this regard to help her clarify any doubts she may have on us being a legitimate company, however, unfortunately, the customer was not available. Regards,YodaCare

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Thank you so much for your help. I received a refund check today for $135.99.Again thank you.

Review: While on the computer a blue pop-up message came on saying I had a virus and I need to call the number on the screen immediately. I couldn't shut off the message so I called the number. They said I had a serious virus and they could remove it for $399.99. They said this would take care of the problems so I said okay and paid the money. The next morning I received another message saying I had a different kind of Worm and it would cost $730.00 for a lifetime fix. They said this was the higher level of security and I would receive no more requests for money and it would handle any and all problems in the future. I wired them the $730 via [redacted]. 2 hours later they called and said the security they were trying to install kept 'bouncing back' and they needed another $600.00 in cash. I complained and they said if I sent them the $600.00 they'd send me a cash refund of $1100 within 1/2 hour and to stay at the [redacted] store.

I sent the money and quickly received a phone call saying there was some problem in the Billing Dept and they'd call me back the next morning. I didn't receive the $1,100.00 refund.

When they called the next morning they said it was Sunday, 1 ** 16, and all the departments were closed and they'd call me this morning, January **, 2016.

They called this morning and said they needed another $900 cash to fix the problem and then they'd send me a total refund of $2,629.99.

I said I had fulfilled my obligations with the $600.00 and wasn't going to send them any more money. I didn't trust their word. They refused to finish the work until I sent them the extra money. I asked for the refund and to fix the problem. That's how the conversation ended.Desired Settlement: I receive $399.99+730+600= $1,729.99 refund and they leave my computer alone and not to call me anymore.

Consumer

Response:

At this time, I have been contacted directly by Tech Matrix Infosolutions Inc regarding complaint ID [redacted], however my complaint has NOT been resolved because:

The company called our house yesterday evening and offered to wire us $600.00 My wife said we lost $1,400.00 and the person said "oh yes, there's another $730.00 we owe you. My wife wanted him to talk with me because she didn't know anything about wiring money. She asked him to call me at work and then call her back in 1/2 an hour to let her know what happened. He said he would make those calls but he didn't. He also told my wife he'd call me at 8:00 AM this morning at our house. He hasn't called all day.He wouldn't leave a phone number with my wife. This is where things sit as of 5:40 PM 2/**/16. Your AnsThewer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: SOn October [redacted] was having issues with my computer. TechMatrix appeared on screen with offer to resolve problem. Contacted them and foolishly gave them debit card number. They said they could resolve problem and offered a service contract for one year--total cost $215.99-$69.99 for diagnostics and $200.00 for 1 year service contract. Sent me an e-sign contract which I never signed authorizing charge of $215.99 which was debited from my account. Spent over 3 hours on the phone and in front of my pc trying to "fix" my pc issues, talking to 3 different technicians and problems then only partially resolved. Called company back on October [redacted] (spoke to Robert) indicating I wanted to cancel service as I was not impressed with their competence. He indicated that the $69.99 was not refundable--was not happy with this answer but agreed to a refund of the balance-$149.00. It has now been 14 days and no refund. Sent 2 e-mails,the first on October [redacted] and they did answer reiterating what they had originally told me but no action in my bank account-I just checked.Desired Settlement: Would be happy with a timely credit to my account in the amount of $149.00. Do think that they should refund the $69.99 also since they did not fix all issues but I did agree to pay for that $69.99.

Business

Response:

Dear [redacted],thank you for writing me. Please allow me to use this opportunity to express my regret regarding your experience. I have issued you a full refund in form of a check #[redacted] in the amount of $215.99 and it will be mailed to you via certified mail. Unfortunately here from the main office I am not able to charge a card nor to issue a refund electronically. Therefore, I hope refund in form of a check will be good with you. I have contacted sales department and cancelled your contract. Please let me know if there is anything else I can do for you. Regards, Sophie.

Review: I got a message on my laptop that my system had been infected. It didn’t allow me to use the laptop. The message provided a number to call ###-###-####, they identify themselves as tech support. I called the number and they informed me that my system has a number of malware and vires that might have compromise my personal information. They charged me $432.98 to my credit card to fix the issue. However, my computer has not been working properly and I’m concern that they might have installed malware into the laptop.Desired Settlement: I want a refund and the removal of all malware and/or products installed.

Business

Response:

Dear [redacted], thank you for writing me. Please allow me to use this opportunity to express my regret regarding your experience. A full refund is issued to you in for of a check # [redacted] in the amount of $432.89 and will be mailed to you today via certified mail. To remove program, please go in start > control panel > remove programs, and than choose which program you wish to remove. Please let me know if there is anything else I can do for you? Thank you. Regards, Sophie.