Tech Matrix Infosolutions Inc

Review: I bought my computer on Sept **, 2015, On Sept **, 2015, late at night, I used my computed and something pop up and it says my computer has virus and I need to call the 800 number. I called the number because why would my computer get a virus, I just bought it and I installed [redacted]. I spoke with a guy and authorized him to fix my computer, but I didn't realize that I had to pay $187+ (1 year security and 1 time to fix my computer). I want to know if this business is legitimate. I had a [redacted] security protection (the tech guy removed the [redacted] security protection when he was cleaning the so called virus. He said the name of the virus is Koobface. I believe that I paid too much for the service.

Business

Response:

Dear [redacted],Thank you for writing me. I have read your complaint, and please allow me to use this opportunity to express my regret regarding your experience with [redacted]. A fill refund is issued to you in form of a check #[redacted] in the amount of $187.00 and will be mailed to you today via certified mail. Please let me know if there is anything else I can do for you. My phone ####-###-####Regards, Sophie.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]

Review: Ok, I know this is a scam the same thing happened to me with the box with there # that came up I payed to times and had [redacted] the money because they did not want to take the chance of my credit card information on the computer for that they said my computer had been hacked. I paid 450.00 for I had the guy type this on my computer. And then I sent another 820.00 for the life time of my computer.

Hijack case

we need to install network securities

remove trojan horse

block foreign ip addresses

upgrade windows 8 to windows 10(3 proper softwares)

banking security

identity safe

all the devices

computer

aptop

ipad

printer

smart phone

AVG for long 7 years

this computer security

email secured

computer firewall

removed the internal viruses

trojan fre

About a week or two went by and they called me again and wanted to refund just [redacted]. I went to [redacted] and told the guy about it and he said it was a scam so I had them check out my computer and they said the company had not done anything to my computer so I decide to by [redacted] service to keep third party company's out of my computer.Desired Settlement: Believe that the company should refund any money I have paid to them due to misrepresentation and service provided that is unsatisfactory.

Business

Response:

Dear [redacted], thank you for writing me. Unfortunately I think there is some confusion here. You are not our customer, I have checked our records and we do not have you on file, nor do we at Tech Matrix Info Solutions ever ask our customers to pay via [redacted]. Our customer pay us exclusively via credit card, or check mailed to our main office here in New York. I am wishing you all the best. Sophie.

Review: I was scammed by this company 6-**-2015. They popped up on my coputer saying I had been hacked & had viruses, etc plus security issues. I believed it to be [redacted] & called the number give & they led me to believe they worked for [redacted] & I bought it & paid them $392.98 for necessary work & contract for 3 years. They sent an email saying it was for one year. Doesn't matter because they got into my computer & removed all my protections including firewall. Told me they had installed Yoda. I felt uneasy afterward & went into [redacted] defender & discovered I had no protections so called [redacted] & they cleaned it up & installed [redacted] software for security. I called this company & told them I wanted my money back & they argued with me. I would like to recover this money as I am ** & live on social security.Desired Settlement: Just my money back. They claim to be a third party for [redacted] & [redacted] says they have no third parties or popups on the screen. They told me I had been scammed & to call my credit card co but they told me to call Tech Matrix to ask for a refund. Without help I won't because even though they said they would refund it they argued too much for me to believe they are serious about refunds.

Business

Response:

As per the desired settlement of the customer, we have processed a full refund and have issued a check on 07.**.2015 for $392.98 with the check #[redacted] to the customer. The check should have already reached the customer by now.We have tried calling the customer in this regard to clarify any doubts she may have on us being legitimate, however, the customer was not available. We, therefore, would like to take this as an opportunity to assure that we are a legitimate company and that we always represent us as a third party independent technical support provider. We always ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with us.We do not register any customer unless we get a "yes" from the customer during the verification process by a YodaCare Sales Verification Officer who clearly represents us as an independent third party technical support provider before taking verbal authorization from the customer.We really work hard to please our customers and our 30 days money back guarantee policy is made to ensure any customer who do not wish to stay with us may leave us on a good note with their money refunded immediately. Regards,YodaCare

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I received what appears to be a COPY of a check on Saturday, July **, 2015. Envelope stamped "Returned for postage". Why would I accept this check when they have already partially reimbursed me through my credit card company? If it were in fact a real check, why then did they send me an email telling me they were refunding the amount of $333.00 & why was this amount credited to my [redacted] credit card on 7-*-15 from [redacted]? The check was written for the full amount owed of $392.98. It would not have been legal for me to cash this check. All I really want is the balance of $59.98. I am unable to send an attachment without a scanner for the check but I can forward the email they sent me regarding the $333.00.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This company is not being honest. They processed a refund to my [redacted] on 7/*/2015. I just checked my account & also spoke with an employee concerning this transaction. It was indeed processed & credited to my card account in the amount of $333.00. I am purchasing a printer to prove this transaction did process okay & that I did indeed receive $333.00 toward my refund. It will also show $392.98 charged to my account on 6/**/2015. They have never tried to contact me by telephone as stated as I have my phone with me at all times & even if I missed a call I would be notified of the missed call. There was no such call made to my telephone-another lie. I only want the remaining amount of my refund of $59.98 & will not relent until I receive it. They have no business scamming people but obviously they do as evidenced by the 59 people ahead of me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Our records show that the customer already cashed our check #[redacted] in the amount of $59.98 on 07.**.2015. Please see attachment. Thank you.

Review: My computer crashed, claiming firewall damage and to call a resolution phone number from windows to fix problem of infection. I called the phone number listed and was told that a windows tech would fix my severely damaged computer. They verified my id and location then took over my curser to show me all the troubles I had. ALL DURING THAT TIME I THOUGHT I WAS SPEAKING TO WINDOWS REPRESENTATIVES, when I had a questions about the technicians the reply was I had a windows CERTIFIED tech. I questioned that point and was told they are contracted by windows global network. I was then switched to a verification rep I question him, he reassures me that I have problems with my computer that need fixed. I WAS SENT TO REPRESENTATIVE FROM INDIA! I questioned that point, again they told me that I had problems and I WAS BEING RECORDED. I felt like I was being slapped around like a ping pong ball Reluctantly, I submitted to PRESSURE of a one time fee totaling $127.00. The technician worked on my computer for around two hours I had no idea what he did, besides using a cleaner or what he set me up for later! Afterwards I felt like my device had been raped. I researched the company and called my bank to block my card from further use, I immediately received a email from yoda/care wanting a package deal from me. DOUBLE RED FLAGS...... I'm still not convinced they didn't set up the whole crash scene to set up the need for their services!!!!!! My wife says duh...............Desired Settlement: complete removal of yodacare software and a refund of product services. This company should not imply they represent windows in any shape or form certified or not. I didn't hear yoda until deep into call.

Business

Response:

As per the desired settlement of the customer, we have processed a full refund and have issued a check for $127.00 on [redacted] of June 2015 with the check #[redacted] to the customer. The check should have reached the customer by now.We have also tried calling the customer in this regard to clarify any doubts he may have on us being legitimate, however, the customer was not available. We, therefore, would like to take this as an opportunity to assure that we are a legitimate company and that we always represent us as a third party independent technical support provider. We always ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with us. We do not register any customer unless we get a "yes" from the customer during the verification process by a YodaCare Sales Verification Officer who clearly represents us as an independent third party technical support provider before taking verbal authorization from the customer.Our prospective emails with offers are in no way different from any other company that is selling products to its customers.Regards,YodaCare

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] NO

First of all, you did call, but YOU DID 'NT STAY ON THE LINE, YOU ASKED FOR ME BUT DIDNT RESPOND TO MY ANSWER, NOR DID YOU IDENTIFY YOURSELVES. I KNEW YOUR PHONE #.

?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted] <

Business

Response:

We have tried to call this customer at least a dozen times, in order to reach him and to remove the software from his computer. This number [redacted] that customer provided is not more in service. We are getting this message when calling: 'We are sorry this number is not in service anymore.' If the customer is willing to provide a proper working number we would be very glad to remove our software from his computer. Thank you.

Review: I am filing this complaint on behalf of my ** year old mother. She was using her computer when the screen froze up and the entire screen went red with one pop up window with a message to call Yoda Care for help. She did. Yoda Care took control of her computer and asked her to sit in front of the screen while they did their thing - none of which she understood. During the process they were very aggressive about her buying a protection plan. She hesitated about the 3 year plan but ended up buying the 1 year plan. Before it was all said and done they charged her $429.98. My mother knows only two things on the computer, bill pay and basic email. We feel that Yoda Care took advantage of her lack of knowledge about the computer and sold her things she didn't need at an unreasonable price. We would like a refund of the entire amount. Yoda Care has a very aggressive marketing technique that takes advantage of people with very little scamming and computer savvy. thank you.Desired Settlement: Full refund and retraction of Revdex.com accredited business status as shown on their website.

Business

Response:

As per the desired settlement of the customer, we have processed a full refund and have issued a check with the check #[redacted] to the customer. The check should reach the customer within 3-5 business days.This is absolutely not the kind of experience we want any of our customers to have. We always ensure to help the customer anytime they need help. Our 30 days money back guarantee policy is made to ensure any customer who do not wish to stay with us may leave us on a good note with their money refunded immediately.We would also like to mention that we always represent us as a third party independent technical support provider. We always ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with us. We do not register any customer unless we get a "yes" from the customer during the verification process by a YodaCare Sales Verification Officer who clearly represents us as an independent third party technical support provider before taking verbal authorization from the customer.Regards,YodaCare

Review: received a pop-up on computer and had a phone number to which I proceed to call they told me that my computer had a virus and that a tech could take care of it. So then they took control of my computer and proceeded to transfer me to a company called yoda care. Then they had me e sign a document charging me $171.98. I should have known better.Desired Settlement: Refund and stop the scammers

Business

Response:

As per the desired settlement of the customer, we have processed a full refund of $171.98 with the refund confirmation #[redacted]. The amount should be credited within 5-7 business days to the customer's account.We have also tried calling the customer in this regard to clarify any doubts she may have on us being legitimate, however, the customer was not available. We, therefore, would like to take this as an opportunity to assure that we are a legitimate company and that we always represent us as a third party independent technical support provider. We always ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with us.We do not register any customer unless we get a "yes" from the customer during the verification process by a YodaCare Sales Verification Officer who clearly represents us as an independent third party technical support provider before taking verbal authorization from the customer.We really work hard to please our customers and our 30 days money back guarantee policy is made to ensure any customer who do not wish to stay with us may leave us on a good note with their money refunded immediately.Regards,YodaCare

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and when I get my refund the matter will be resolved.

Sincerely,

Review: I purchased a virus, maintenance product for a course of 1 year. They guaranteed they would protect my computer from any hacks or breaches of my firewalls. Just this past week I reached out to them to have them do a update to make sure my computer was safe. They told me no and tried to charge me 445.00 for another protection when my 1 year has not even expired & when I paid for the protection in the first place it was just 200.00. They said they would not fix my computer till I paid the additional 400.00. Not once before I've contacted them on 2 other occasions to ask the same thing & they told me I was safe. This time they told me it had been breached a while back. Also their customer service sucks, no one wanted to help me, the [redacted] or [redacted] was no help. They had said they would block all my phone numbers so I could not contact them as well as they would just cancel my contract before it's time. Because I was just wasting their time not getting the other product. I feel that they just scam people out of money with out really honoring there product. I do not trust them, for all I know they are the ones that infected my computer or if my computer is really infected like they stated. I don't want any one to go through what I had to go through with them. These people are not worth what I paid for at all nor do I trust them! AWFUL Customer Service!!!!!!!Desired Settlement: I would just like them to honor our contract and fix my computer no charge at all, after that I would just cut my ties with them.

Business

Response:

Customer was contacted. Voice mail was left asking him to contact us to discuss his service issue.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Sorry for the late response I do not get on my computer anymore do to this issue to check my emails. No my complaint has not been resolved. I have not heard from Tech Matrix regarding my issue, nor have I contacted them since the last time I spoke with them was such a painful headache. All I want them to do is fix my issue and be done with them. I do not care to do further business with them, because I do not trust them at all.

Thank you,

###-###-####

Business

Response:

We have tried contacting the customer on both of his numbers i.e., on ###-###-#### and ###-###-####, however, the customer is not available. We even left voice mail, requesting the customer to call us back, however, we did not get any response.Since, we have not been able to reach the customer, we sincerely request the customer to call us back on our toll free number ###-###-#### or ###-###-#### and provide his customer ID [redacted] to the representative, who will in turn check all the case status and will help the customer to resolve all his issues to the best of his satisfaction, The customer can even email us providing his any alternate number with suitable call back time to "[redacted]" and we will promptly revert.We have every desire to help the customer, however, the only challenge we are facing is that we are unable to talk to him. Since this has been long pending, now, we humbly request the customer to give us an opportunity by getting in touch with us to resolve every single issues he may have and to close this in his interest.Sincerely.YodaCare Customer Service Team

Review: I was on a internet site seeking info when all of a sudden it came up with a screen saying I'm infected badly must call this number associated with Microsoft which now I believe to be a lie but called . I was told I had bad problems and that they could fix if IO gave them control of my computer which I did. It then was told to me of the bad problems but they could fix it for $200 for a 2 year protection which I didn't want to do as am 65 and on a fixed income but it seemed I had to other recourse. They have helped fix virus problems but which I have asked how they got thru to my computer when I paid $200 for what I thought was protection against this happening. Now I have a problem with [redacted] not being able to connect to a song and I find out I am now disconnected from their service and when I contacted them I am told that my one month direct service has expired yet I thought I paid them for 2 years at the rate of $200. Now I can't get a credit for a service that I thought was for 2 years but apparently was just for 30 days.Desired Settlement: I want a credit for my $200 for a service that I thought I paid for but am not going to get

Business

Response:

Dear [redacted],thank you very much for writing me. Please allow me to use this opportunity to express my regret regarding your experience. A full refund is issued to you via check # [redacted] $203.98 and will be mailed to you on Monday 11.**.2015 via certified mail. Regards, Sophie.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: **NOV15: I got a pop up on my computer over the summer that stated my computer was in trouble of being infected with a virus. I was not able to restart my computer, but was sent a phone number telling me to contact the number in order to remove any computer viruses. I dialed the phone number, and spoke with someone who claimed to represent a Microsoft technician that could help me clean my computer of viruses for a cost. After paying the fee with a credit card the person remotely came on my computer and erased a bunch of files that he claimed was infected on my computer, and causing it to run slow. This company actually did nothing on my computer, after a few days my computer ran slower than it did previously. When I called their customer service department they tried to charge me more money to once again fix my computer, and I declined!Desired Settlement: I would like to have my money returned , and placed back on my credit card. If that is not possible I want other people to be aware of this company that uses fraudulent tactics to get peoples business but don't deliver what they promise.

Business

Response:

Dear [redacted],thank you for writing me. Please allow me to use this opportunity to express my regret regarding your experience. However, our technicians are not Microsoft technicians, they are Microsoft certified, which means one is certified to repair Microsoft products. A full refund is issued to you in form of a check # [redacted] and will be mailed to you via certified mail. Regards, Sophie.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: The company plays on scare and panic issues regarding supposedly virus infections on the computer. They answer the phone as "[redacted]" but transfer you to a third party "[redacted]" to work on the "problems". Before long, they are scaring you so that you will buy a service contract for two or three years. They get into your computer to supposedly fix the viruses and install their antivirus product and software.Desired Settlement: Refund charges to my credit card.

Business

Response:

Dear [redacted],Thank you for writing me. My name is Sophie S[redacted], I am the new manager at Tech Matrix which is a parent company to [redacted]. Please allow me to use this opportunity to express my regret regarding your experience with Yoda Care. A full refund is issued to you [ck#[redacted]] and it is going out tomorrow via certified mail. Please let me know if there is anything else I can do for you. Thank you.Regards, Sophie S[redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On March*, 2015, I received a pop up message on my computer that I could not get out of. It stated that my computer was at severe risk for viruses and such. The message was worded in such a way that it seemed my Internet provider was recommending me to call the number. When I called, the person was very quick to persuade me that he needed to see the message. I was hesitant to let him have access to my computer but I finally agreed(regretfully).He proceeded to talk quickly and very technically about my computer and the potential problems. however, he had access to my computer and I believe he was manipulating settings to prove his point.

He said he could fix the problem and that [redacted] could provide one year service for $260. I felt I had no choice since he had already accessed the computer and so I agreed. I was not sure what may have happened in my computer if I i did not agree? As soon as he started to work, I felt that I was misled. The phone cut out and he proceeded to use the chat. The process took almost an hour; a very unnerving hour for me as I felt the whole process of soliciting the business was very deceiving. When he said he was done, I continually asked about the legitimacy of their findings and of their business. He defended both counts but I made sure he knew I was questioning their motive and practice. I had also called my Internet provider who informed me of the many complaints they have received against this company.

The following day I brought my computer to an IT professional who scanned it and said that he felt that nothing was wrong originally and questioned why [redacted] needed access to the computer instead of having me follow the directions and move things myself.

I called the customer support center on March *, to complain about the deceptive techniques that [redacted] uses and I asked for a full refund. The woman said she would refund $170 but not the $89 diagnosis fee. I told her I felt that [redacted] hacked my system and then used scare tactics to solicit the business. I believe they like to prey on people who aren't as computer savvy as they.

As of March *, I have not received the refund on my credit card. I asked how to remove the software that was supposedly installed and was told to just uninstall it. I am bringing it to an IT professional to do so since I do not trust this company. I want this company out of my computer and my life and I want my refund.

Also, the number for techmatrix never has a person answer. You will always get a message. I find this very suspicious and this whole company suspicious. I feel that my privacy was violated.Desired Settlement: I would like a refund. I would like to get my computer back to normal. I would like this company to stop contacting me. I do not want this company to have any access to my computer.

Business

Response:

As per the desired settlement, a full refund of $260.00 has been processed with the transaction ID "[redacted]". It will take 5-7 business days to reflect the money in customer's account.We wish if the customer would have allowed us to contact and clarify any doubts he may have on us being legitimate, as we are a legitimate company and we aim to provide the best services to all our customers.Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On Nov. **, 2015, I believe that this company created a problem with my computer so that they could "fix it" and hook me into a contract for on-line technical service. Since they required immediate payment, I charged their services to my credit card. I had to eventually take my computer to a reputable firm to get it fixed. Contacted company twice by mail. Reminded them of their customer satisfaction clause, and notified them I would not accept any more calls from them. First letter dated December **, 2015 (within 30 day credit card guidelines). Second letter dated January **, 2016. Neither letter has gotten me a response, much less a solution.

I have contacted credit card customer services about this matter and am following their suggestion in placing this complaint. They also recommend a letter of cancellation so that the services cannot be automatically renewed.Desired Settlement: As requested in my letters, to the company, I want a full refund of my money. Will accept a refund of $200.00. Their services are quite unsatisfactory. I wish to have no other contact with this company. If this company is not already on your scamming radar, I believe you should investigate it.

Consumer

Response:

At this time, I have not been contacted by Tech Matrix Infosolutions Inc regarding complaint ID [redacted].Sincerely,[redacted]

I feel this company misrepresented what the were selling. and that it is a scam. I would like my money back. $499.99. I really though I was buying Advanced tech Support which is a program that really like. they even put a Teck Support shortcut on my computer

Review: Two days ago a pop-up blocked my computer screen. It showed a shield logo (similar to what [redacted] uses for its virus protection software), said that my computer was at risk and I needed to call to resolve the issue. Computer screen was frozen and I was unable to do anything but comply. I called phone number, and my questions on whether the technician was a [redacted] or HP or ??? employee were answered in confusing ways; he left impression that [redacted] was chosen by [redacted] to work on computer issues remotely. After accessing my computer, tech told me that my computer had been hacked and my banking accounts, etc. were at risk. Scary, right? He showed me a screen indicating my computer had logged more than 70,000 error messages, he got me to agree to have him fix the problem. When I asked if my accounts had been compromised, he said that I was safe because the errors were below 80,000. ?? When told that this made no sense, he got impatient and said it was all associated with the type of computer I had. He spent next hour or so installing what looked to be free software and pressured me to agree to a two-year contract for $349.99. He then pressured me to agree that he had fixed the problem, when I have no way of knowing if a hacker is in my computer. After researching the issue the next day, I see that there have been similar complaints and that the screens he used to indicate issues are used by disreputable remote technicians to scare non-technical users. I am convinced that this business planted the pop-up screen in an email from a friend whose computer is known to be hacked. By freezing my screen, they prevented me from doing anything but calling them to fix the problem. They have agreed to partial refund but I am not satisfied with this. I want a full refund PLUS $200 so I can take the computer to a reliable technician to make sure they haven't left spyware, etc. on my system. BTW, this business was very difficult to find on the Revdex.com site; it appears they don't want to be found.Desired Settlement: Instead of a partial refund, I would like a FULL refund of all money paid to this business. Additionally, I would like $200 extra so I can take the computer to a reliable service provider and have the work done by this outfit evaluated and have any potentially damaging work reversed.

Business

Response:

As per the complaint of the customer, we have performed a deep check on this case as this is absolutely not the kind of experience we want any of our customers to have. We always ensure to help the customer anytime they need help. Our 30 days money back guarantee policy is made to ensure any customer who do not wish to stay with us may leave us on a good note with their money refunded immediately. As per our findings, the customer registered with us for two years of support on a one time payment of $349.99. We helped the customer resolve all his issues and the customer gave us permission to close the case as resolved. Next day, the customer called us again and asked for a refund. The customer, however, agreed to make a one time payment of $69.99 as we have helped the customer resolve all his issues. Since we have not charged the customer's account by that time, we voided the entire payment and charged only $69.99.The customer, however, called us again on [redacted] of March 2015 and asked refund of $69.99 also. In order to please the customer, we have even refunded $69.99 to his account with the refund confirmation #[redacted].We have tried contacting the customer in this regard, however, the customer was not available. We wish if the customer would have been available, we would have got an opportunity to clarify any doubts he may have on us being legitimate, as we are a legitimate company and we always aim to provide the best services to all our customers. We would also like to mention that we really work hard to resolve all our customers' issues and we always represent us as a third party independent technical support provider. We always ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with us. We do not register any customer unless we get a "yes" from the customer during the verification process by a [redacted] Sales Verification Officer who clearly represents us as an independent third party technical support provider before taking verbal authorization from the customer. Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I HAVE RECEIVED A FULL REFUND AND EXPECT NO MORE FROM THE COMPANY IN QUESTION. HOWEVER, I do not accept their written response regarding their goodwill and business practices. The complaints filed with the Revdex.com show a pattern of activity that is similar to what I experienced with them, and this is not acceptable. So I consider the case closed, but the response from the company inadequate. Thank you for your attention to this matter.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: When I opened my computer yesterday, there was a warning of a malicious infiltration into my computer. The technician said this infiltration could only be successfully removed by a certified [redacted] technician. I stated that I had protection through the [redacted] at [redacted] and had been satisifed in the past. The technician stated that only a [redacted] certified technician(not an employee of [redacted])could solve this problem. So I agreed to the service-deleting all harmful infiltration into the computer and 1 year service contract for e-mail security and network security. The cost for the service is $159.99 and billed to my [redacted].Today when I opened my computer, I fould it to be slower and often not responding for up to 5 minutes. I called asking to cancel the service and spent 45 minutes telling the technician that I wanted to cancel the service. He spent his time telling me that I needed this service and offered 2 years for the price of the one year. I repeatedly told him that I wanted to cancel and he finally agreed to do what I had asked. He gave me a confirmation of cancellation #[redacted]. I have checked my computer hourly since I spoke with the technician and no credit has been issued to my my account. Any assistance you can offer will be greatly appreciated! Thank you for your service. I will be awaiting your findings. [redacted]Desired Settlement: I wish to receive the refund that I requested and not be contacted by this organization in the future.

Business

Response:

Dear [redacted], thank you for writing me, your refund has been issued today, conformation # is [redacted]. Please allow me to use this opportunity to express my regret regarding your experience. If there is anything else I can do for you, please feel free to contact me at ###-###-#### or [redacted]. Regards, [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I turned on my computer at home and immediately received a blue screen telling me I had a virus and needed to call a number that popped up , I tried to turn my laptop off and restart it, and the same screen popped up, I called the number where the lady proceeded to tell me that my computer had bee hacked and in order to clear it and get rid of the virus , it I would need to pay 369.00 dollars , I told her I would take the computer to apple and had them fix it, she proceeded to tell me that apple wouldn't be able to fix it, because it was a virus that apple wouldnt be able to fix and they were the 3rd party vendor that apple would go to . she lowered the price to 269.99 , I felt I had no choice but to allow these people to fix my laptop. they proceeded to try and fix it, navigated all through my computer , sometime hid the screen so I couldn't see what they were doing, charged me and told me it was fixed. the blue screen was gone, it seemed to be ok, when suddenly it stopped working again , instead of calling them back, Immediately looked them up and see all these other people with the same issue. I called them back, told them that I felt violated now they had all my information, and the laptop was not working and wanted my money back. after arguing with them for a half hour they said they would refund my money but keep $69.99 of the work they did. I even went to their website , and you have 30 days to get your money back if you aren't satisfied. I can see them keeping the $69.99 if the computer worked. they said they would refund my money , it been more then 10 working days and iam still waiting. I got a confirmation number , but no funds. I even explained to the lady that I was lied to and was told that fee was for a lifetime membership, and when I looked at the website, its not lifetime, and I cant even find the package I was sold on their website. I feel they are forcing the person to pay in order to get the issue resolved. I reached out to [redacted] , they had to rehose my laptop, and suggested I get a refund. they also removed all they did and added a malware system for FREE. they asked me to report this company for scamming me . I even got a Case ID from [redacted] . This is a huge scam, the phone number is not even working.Desired Settlement: I would like to get a refund like they said they would do. I have the confirmation number given, but have seen no refund as of today 10/**/15. and I would like for them to stop hacking into peoples computers acting like there is a virus when there is nothing wrong.

Business

Response:

Dear [redacted],Thank you for writing me. Please allow me to use this opportunity to express my regret regarding your experience. A full refund is issued to you via check #[redacted] in the amount of $269.99, and it will be mailed to you today via certified mail. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I was on [redacted] on my computer when these pop ups came up and voice saying major problem with my computer and to call [redacted] at the toll free number given on the pop up. I thought it was legit because our credit card had been hacked. Charges from Kuwait. So I called and they said it had been hacks

** by someone in Russia and they could fix it for $369.99 and &59.99 service tech charge. No I find out they are they ones who did the pop ups. I have ant a full refund of all my money.

Business

Response:

As per the desired settlement of the customer, we have processed a full refund and have issued a check for $430.00 with the check #2486 to the customer. The check should reach the customer within 5-7 business days.We have also tried calling the customer in this regard to clarify any doubts he may have on us being legitimate, however, the customer was not available. We, therefore, would like to take this as an opportunity to assure that we are a legitimate company and that we always represent us as a third party independent technical support provider. We always ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with us.We do not register any customer unless we get a "yes" from the customer during the verification process by a YodaCare Sales Verification Officer who clearly represents us as an independent third party technical support provider before taking verbal authorization from the customer.We really work hard to please our customers and our 30 days money back guarantee policy is made to ensure any customer who do not wish to stay with us may leave us on a good note with their money refunded immediately. Regards,YodaCare

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I was on my laptop today when a warning sign as well as a verbal message kept repeating that my computer had problems and to call a certain number NOW. I am 72 and not computer savvy and it frightened me. When I called they took control of my computer said the information I have on the computer had been hacked and even if it was turned off they could still get on it. I ended up paying $269.99 for the help I needed. Soon as they finished I looked them up on Revdex.com. I was SCAMMED.Desired Settlement: STOP THE SCAMMING

Business

Response:

As per the desired settlement of the customer, we have processed a full refund and have issued a check for $269.99 with the check #[redacted] to the customer. The check should reach the customer within 3-5 business days. We have also tried calling the customer in this regard to clarify any doubts she may have on us being legitimate, however, the customer was not available. We, therefore, would like to take this as an opportunity to assure that we are a legitimate company and that we always represent us as a third party independent technical support provider. We always ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with us.Our 30 days money back guarantee policy is made to ensure any customer who do not wish to stay with us may leave us on a good note with their money refunded immediately.Regards,YodaCare

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I was invoiced for services and charges to computer unrelated to those verbally agreed upon with technician at [redacted] (owned by Tech Matrix Info Solutions Inc.). The invoice was emailed from TechEscalations requesting an immediate signing and return of document for authorization of support and security coverage which should have been covered under current active subscription. In spite of document not being signed and returned for authorization, a charge of a significantly larger amount was posted to credit card account by yet a different company [redacted] As a satisfactory resolution was not reached through numerous hours on computer and phone with various representatives of the companies involved, a dispute has been filed with the credit card company in addition to this complaint to the Revdex.com.Desired Settlement: As charges were applied to credit card without card holder signature giving authorization I believe this constitutes fraud.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I was notified in December 2014 by this company that my computer had a virus and was to contact them immediately. When I contacted them, they began helping me with my computer issues. I asked if they were with [redacted] and they said "Yes, I am trying to fix your computer". I agreed to the Virus Protection for the life of my computer and up to 3 others in my house ($399.99). In March I received a pop up notice that my "Free Trial" had expired and I should contact the company to pay for the service. I called customer service and was told it was a mistake and they fixed it. I asked again if they were with [redacted] and they said "No, we are [redacted] certified. I became upset and asked for a refund, due to the issue with the "Free Subscription" pop up after paying ($400.00) and then being told that they are not with [redacted]. They talked me out of the refund and said the business is listed with the Revdex.com and the program is fine and will work for me. I received another pop up in April that I needed to find an Antivirus program and my computer was not protected. Again in April another popup that [redacted] Defender Shield and [redacted] Total Protection both report they are turned off. In April 2015, my computer crashed in the middle of my work day. I took my computer to [redacted] to get a Free check up. I was told that there was Virus activity and they could not pinpoint 1 specific virus. I called [redacted] customer service and was told that they could not issue me a refund and to let them fix my computer. The reason they could not issue a refund was due to the fact that I had had the program for 4 months and it is "Impossible" for a virus to shut down your computer. I no longer have that computer, due to the price to fix it and purchase a larger monitor (for work) I spent the same amount of money and purchased a new computer which included [redacted] antivirus protection. I believe that this company lied to me and did not provide the Anti virus protection paid for.Desired Settlement: I expect a full refund from this company. This is a lot of money that I don't have available for the problems and missed work that this has caused.

Business

Response:

As per the desired settlement of the customer, we have processed a full refund and have issued a check for $415.00 with the check #[redacted] to the customer. The check should reach the customer within 3-5 business days. At this point, we would also like to mention that we really work hard to resolve every issues of the customer and that we always aim to provide the best services to all our customers in this segment. An issue may re-occur, however, it absolutely has nothing to do with our software and we always encourage all our customers to let us know in case an issue re-occurs, so that we can look into it to help resolve it completely. An issue may re-occur due to several other reasons as well.Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I will contact you if I have not received the refund in the next 5-6 business days.A representative from this company contacted me again this morning to say someone was trying to access my bank account and they wanted to get in and fix the computer that I am on now. I tried explaining that I requested a refund and sent in a complaint and they disconnected the call.

I don't trust this company anymore. Their exact words were "On the computer you are on right now". Not "your computer"Thank you

Sincerely,