Tech Matrix Infosolutions Inc

Review: On June **, while working on my computer a warning popped up to call a. Toll Free number immediately. The message was made to appear that it had come from [redacted] Windows. I called the number and was sucked into their contentions that my computer had been infected and that I needed to act immediately or risk grave consequences. They showed me some kind of report that indicated if I did not act immediately and purchase their tech support I would have serious security issues. I did not realize I was being duped, until after I had agreed to provide credit number. As he worked on my computer, I turned it off and told him I wanted cancel my order. He said I couldn't. I said you said money back guarantee. I hung up and did quick [redacted] search and found that I had fallen for their scam. He called back and I just insisted they cancel order. Lost call and tried 3 or 4 times that day to talk to customer service.

Each time if they did answer, I would be sent to some who could help me but the line would go dead. Finally on June **, I received an email stating my $269.99 would returned to my account in 7-10 business days. This has not happened. I have sent 2 follow up emails with the Customer ID:[redacted], they had given me, but no response.

I see that you have helped others with this same problem, and hope you can resolve it for me.Desired Settlement: I hope to receive a total refund of $269.99, if for no other reason than to stand behind their money back guarantee. I also believe I may bring this company to the attention of the Minnesota Attorney General. It appears they have been using these tactics for sometime.

Business

Response:

We at Tech Matrix are issuing immediately a full refund to the customer in the form of a check #[redacted] in the amount of $269.99. Yoda Care will respond separately regarding other customer's concern, since they interacted with the customer directly. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On June **, 2015, I received a pop up on my personal computer while on the internet informing me that [redacted] and my computer were infected and at serious risk and to immediately call an 800 number. I called and I said to the representative named [redacted] that I received the pop up that my computer was infected. [redacted] spent an hour with me on the telephone going through my computer by virtual remote showing me all the infected sites. He told me my computer was about to crash if I did not have it cleaned up right away. I was told that there was a 30 day money back guarantee if I was not satisfied. I purchased a service contract for $242.99. I noticed during the process of the computer clean up that they were using free software that anyone can get on line. They also turned on my camera to my computer. I was suspicious, but not soon enough. On June **, 2015, I spoke with my IT person at my employment, and he told me I got scammed. He knew of other people that had gotten the same exact pop up scam along with having access to turning on the computer camera. I immediately called [redacted] to request a refund based on my concerns about the legitimacy of the business and not being satisfied pursuant to the 30 day money back guarantee. I told them about the pop up and how I felt tricked into buying their services. They offered to refund me only $84.00. I was told I couldn't get a total refund because I I had contacted them to service my computer. I told them they contacted me with the scam pop up to call them, and that I was not accepting only $84.00. I was told I was lying about the pop up, and they hung up on me while I was still on the phone speaking. I have found the exact same complaints from other people have gotten scammed from [redacted] on [redacted] reviews.Desired Settlement: I get a total refund.

Business

Response:

As per the desired settlement of the customer, we have processed a full refund of $242.99 with the refund confirmation number [redacted]. It will take a maximum of 5-7 business days to reflect the money in customer's account.We have tried calling the customer in this regard to clarify any doubts he may have on us being legitimate, however, the customer was not available. We, therefore, would like to take this as an opportunity to assure that we are a legitimate company and that we always represent us as a third party independent technical support provider. We always ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with us.We do not register any customer unless we get a "yes" from the customer during the verification process by a [redacted] who clearly represents us as an independent third party technical support provider before taking verbal authorization from the customer.Our 30 days money back guarantee policy is made to ensure any customer who do not wish to stay with us may leave us on a good note with their money refunded immediately.Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]

Review: A sales rep for Yoda Care lied to me about the virus protection he was selling. He claimed he was with [redacted] and could help fix my pc problem that a pop up window with his number said I was having with my laptop that is only 2 months old. He said my virus protection had expired and pressured me into purchasing his 3 year plan for $150. So I fell for it and gave my cc info. He said to turn my pc off for 2 hours and he would have his technicians call to make the repair. In the meantime I got on my iphone with [redacted] and found that I had free protection for a yr.Desired Settlement: Scams such as this need to be put out of business.Billing Adjustment

Business

Response:

As per the desired settlement of the customer, we have processed a full refund and have issued a check for $150 with the check #[redacted] to the customer. The check should reach the customer within 3-5 business days.We have tried calling the customer in this regard to clarify any doubts she may have on us being legitimate, however, the customer was not available. We, therefore, would like to take this as an opportunity to assure that we always represent us as a third party independent technical support provider. We always ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with us.We do not register any customer unless we get a "yes" from the customer during the verification process by a YodaCare Sales VerificationOfficer who clearly represents us as an independent third party technical support provider before taking verbal authorization from the customer.Regards,YodaCare

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On ** Dec '13 I recieved a call from Yodacare (former My Tech Bay) telling me that my computer was infected by malware and they could clean it up. While "cleaning it up" they said they could prevent this from happening again for 2 years for $300 for each of my two computers and that I could cancel the service within 30 and the charges would be refunded. I later discovered that the "cleanup" had caused some problems with Netscape and that they had deleted some important laser safety files that were not infected. I then realized that my service with My Tech Bay had not prevented the malware "infection". How did they know my computer was "infected" with malware without hacking my computer in the first place? I called Yodacare on ** Jan '14 and cancelled the service and asked for a refund of the $600 charged to my credit card. After several emails asking for confirmation of cancellation of service, Yodacare called and said they would only refund part of the credit card charges because their technician had performed work on my computers. However, the work he performed was already coverd by my contract with My Tech Bay which is good till * April '14. Today I received a notice that Yodacare was only going to refund $300 with no explanation of how they arrived at that amount.Desired Settlement: I want a full refund of the $600.00 that Yodacare charged to my credit card.

Business

Response:

Response to query:

Account ID: [redacted]Customer Name: [redacted] Customer Email: [redacted]

Sale Date: April **, 2012 Subscription Purchased: Gold plus Plan Amount Charged: $200

Sale Date: December **, 2013 Subscription Purchased: Advantage Amount Charged: $600

Ø Customer called in on April **, 2012 as he was facing an issue with his security software. We offered resolution along with two years of software technical support on a onetime charge of $200. Customer agreed and authorized the payment. The call was then transferred to the tech team and the tech team resolved the issue.

Ø We then called the customer on December **, 2013 for a regular PC check up and found that the customer’s computer was infected. Apart from the registered computer, customer had another laptop which was also infected. We offered resolution on the second computer along with two years of support and extension of two years of support on the existing computer on a onetime charge of $600.

Ø The customer agreed and authorized the payment. The call was then transferred to tech team for further troubleshooting. The tech team resolved the issue and the customer confirmed the issue resolution.

Ø Next day, our customer service team called the customer for the feedback. The customer again confirmed the issue resolution and authorized the charge.

Ø The customer then called us on January **, 2014 and asked for a complete refund of $600. According to the customer, one of the messaging software was removed from his computer while the troubleshooting was performed by our technician. We arranged a call back from our customer service the very next day. Meanwhile, we did not find any such thing over the complete troubleshooting.

Ø Next day our customer service team called the customer and tried retaining the customer as we did resolve the issues on both of his computers.

Ø The customer was adamant but agreed to pay a partial amount of $150 for each computer as the technicians worked on the computers and have resolved the issues.

Ø We then raised a partial refund of $300 on customer’s account with customer’s consent which is already processed now.

Ø We do not have any reason for dissatisfaction or dispute as customer never called us after this. The customer must have called us if he was looking for a complete refund.

?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# 9891816, and have determined that my complaint has NOT been resolved because:

They did NOT respond. I want a full refund.

I have an

existing contract with MyTechBay/YodaCare that expires on 7 April ’14. On ** Dec ’13, I received a phone call from them telling me that my computer was

infected with malware. I was eating breakfast at the time and asked them how

they knew. They told me to log on to my computer and they would show me. I

logged on and they showed me several “unauthorized logins” to my computer that

they claimed could be used to steal my passwords. I agreed to let the

technician clean up the malware on my computer and on my wife’s laptop (which

was stored and had not been turned on for the previous 6 months). They said

they would protect both computers for 2 years for $300 each with the

understanding that I could cancel the service within 30 days for a full

refund. I agreed and they charged it to my VISA card. The “cleanup” took

about 2 hours. They called back the next day and I told them that my

computer was working normally except that NetScape was running slow.

Several days later I discovered that several important laser safety emails and

files were missing. The emails and files had been scanned by Kaspersky and were

NOT infected. I had to contact several of my associates to have the files

retransmitted to me.

I decided

to cancel the contract with YodaCare and did so within the 30 day window.

They argued with me but eventually agreed to cancel the contract. However

they refused to refund the full $600. They said the technician should be paid

for his work. I agreed that he should be paid but that I wanted to

see how they determined the refund. They decided to only refund $300 of

the $600. At this time it occurred to me that the work performed by the

technician on 19 Dec was covered by the existing contract which expires on **April ’14.

Contrary

to [redacted]’s statement, I DID protest his partial refund via email dated 19 Jan

’14 (attached YodaCare.jpg).

I want a

full refund. My VISA credit card used for the original service charge was

stolen in the Target database hack in Dec ’13. When fraudulent charges

were made in Feb ’14 that card was canceled. I will supply a valid VISA

card# for the remaining $300 refund.

Sincerely,

Business

Response:

Please note we have refunded the balance of $300 to the customer today please note the transaction detail below

transaction id# [redacted]

refund cc ac# **

refund amt. $300

date of refund April **2014

customer name [redacted]

Please let me know if I can provide any additional information. thanks

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I had the exact same experience as Peggy W. After consulting with a family member more computer savvy than me, I discovered this was a scam. I uninstalled everything (I hope) that they put on my computer, then called my credit card company to put a hold on the $275.98 charge.
After a 3-way call between me, the credit card company, and Tech Matrix, I was told I SHOULD get a full refund.
The bottom line is, if you get that blue screen with an error code and phone number to call, JUST TURN OFF YOUR COMPUTER!

Review: They got into my computer somehow and sent message that my pc had been infected with spyware. Their vocal message would not shut off. A drop down box gave a number to call. The box gave the impression that it was from [redacted]. The technician mislead me about the protection I already had on my computer. I could not shut off my pc or get out of their site. He also said I had 5 days to decline what they were doing to my pc. I had to take it to a local company to get their stuff off. They told me to change all my login IDs and passwords after they were finished, which would have given them access to those. When I called the customer service number Yoda Care provided they answered tech support and they were very rude and tried to be intimidating. I told them I was not satisfied with their work since the only one invading my pc was them, and that I would not pay the bill. I told them not to call me anymore and not to contact me in any way. They have been harassing me with phone calls every day since then, some very early in the morning.Desired Settlement: I have contacted the credit card company to stop payment. I have since discovered that this company has an "F" rating with the Revdex.com, so they probably won't stop. If you think this will lead to further harassment, just keep the information at the Revdex.com. Thank you.

Business

Response:

As per the desired settlement of the customer, we have processed a full refund of $219.98 with the refund confirmation #[redacted] on [redacted] of August 2015. It will take 5-7 business days to reflect the money in customer's account from the date of processing.We have tried calling the customer in this regard to clarify any doubts she may have on us being legitimate, however, the customer was not available. We, therefore, would like to take this as an opportunity to assure that we are a legitimate company and that we always represent us as a third party independent technical support provider. We always ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with us.Our 30 days money back guarantee policy is made to ensure any customer who do not wish to stay with us may leave us on a good note with their money refunded immediately.We do not register any customer unless we get a "yes" from the customer during the verification process by a YodaCare Sales Verification Officer who clearly represents us as an independent third party technical support provider before taking verbal authorization from the customer.Regards,YodaCare

Review: they phone me and said that 9 other people were on my computer having access to all my accounts , scaring me thinking I needed this program, come to find out I did not did not need this program , 9 other people did not have access to my computer and it was nothing but a scare tactic to get me to buy a product that was not neededDesired Settlement: would like everything that was put on the computer taken off by this and a full refund of 215.99

Business

Response:

Dear [redacted],thank you for writing me. Please allow me to use this opportunity to express my regret regarding your experience. A full refunds is issued to you in form of the check #[redacted] in the amount of $215.99 and it will be mailed to you via certified mail. To erase unwanted software, please click in left bottom corner START > CONTROL PANEL > DELETE PROGRAMS, and than chose which program/software you would like to delete it. Thank you. Regards, Sophie.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Had the same problem as others, claiming my computer has been infected, fell for the scam and spent 422.98 on it. Called to get refund ( credit card), still waiting, my computer is now acting up and doing the same thing. Call this number,infected, blah,blah. I want full refund, not 69.99 less foe diagnostic fee, and all programs removed that they installed, no access to y computer's information.

Consumer

Response:

At this time, I have not been contacted by Tech Matrix Infosolutions Inc regarding complaint ID [redacted].Sincerely,[redacted]

The exact same thing happened to me on November **. Tech Matrix said that they were representing my cell phone provider and that they would not have provided their number if I did not have an issue. I was ignorant and fell for their sales pitch as they completely scared me to believe that there were hackers in my computer as we spoke. I gave them my credit card number. I should have read this review first! I am going to request a refund and we will see what happens. I have already reported the incident to my credit card company.

Review: I was locked out of my computer, could not get to my homepage. I was prompted with a message to call the 800 number. When I contacted your company, you stated that you could fix it for $155.99. Upon paying and your company stated that we fixed it, after an hour. I still had the same problem, so I contacted the [redacted], who told me that after doing a pc tune-up and removing the software provided by your company, my problem was fixed. Your company essentially did nothing to fix my problem.Desired Settlement: want to have complaint about this company reported to the Revdex.com and my credit card refunded.

Business

Response:

As per the desired settlement of the customer, we have processed a full refund and have issued a check for $155.99 with the check #[redacted] to the customer. The check should reach the customer within 3-5 business days.At this point, we would also like to mention that we really work hard to resolve every issues of the customer and that we always aim to provide the best services to all our customers in this segment. An issue may re-occur, however, it absolutely has nothing to do with our software and we always encourage all our customers to let us know in case an issue re-occurs, so that we can look into it to help resolve it completely. An issue may re-occur due to several other reasons as well. Also, the customers' money is safe with us. Our 30 days money back guarantee policy is made to ensure any customer who do not wish to stay with us may leave us on a good note with their money refunded immediately. Regards,YodaCare

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Mother was contacted on computer by an unknown party saying a virus was detected and to call a 1800 number immediately. She did and the company sold her a service that claims to have cleaned up this supposed virus. They received all of her information including bank account info. They informed her they would pull the money on May [redacted] as she did not have enough to cover the amount in her account at the time. I called to have the account canceled and software removed and they would not allow it saying that the services had already been performed.However, they could provide no documentation of what they actually did only saying that their technicians worked for 3 hours and they must receive payment. The gentleman also told me that told me that customer satisfaction was not a valid complaint. Their website has a copy and pasted Revdex.com logo that is unclickable and the log in page does not allow for someone to log in. After calling 10-15 times, my phone call finally got through to the company. Previously, the call dropped every time.before someone answered.Desired Settlement: I would like the software removed from the computer and the money refunded (should the money be deducted from the account).

Business

Response:

As per the desired settlement of the customer, we have processed a full refund on the customer's account and have issued a check with the check#[redacted] to the customer, that should reach the customer within 3-5 business days.We have also tried contacting the customer in this regard, however, the customer was not available. We wish if the customer would have been available, we would have got an opportunity to clarify any doubts she may have on us being legitimate, as we are a legitimate company and we always aim to provide the best services to all our customers in this class. At this point, we would also like to mention that we always represent us as a third party independent technical support provider. We always ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with us. We do not register any customer unless we get a "yes" from the customer during the verification process by a [redacted] who clearly represents us as an independent third party technical support provider before taking verbal authorization for the payment from the customer. Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

This company is a SCAM!!! Tried numerous times to get my refund. Several "telephone people" informed me it was in their accounting dept; I requested email confirmation of our conversation - NADA!. After calling daily to find out status and letting them know they are scammers - their phone number has been disconnected. I was milked out of $269!! Stupid me!

Review: my husband, bless his heart, was on my computer and things started popping up. at the same time this company, yoda care, popped up offered to fix the problem. my husband accepted it and they "fixed" the problem and charged $242.99. needless to say when I saw the charge on my account I contacted both my bank and this company and this company said the $$ was for an annual membership, which my husband knew nothing about. I called them and they said it was for tech help for a year. I said I was not interested and wanted my $$ back and the lady proceeded to tell me she would give me 2 years worth, but I insisted on my $$ back. according to them, yoda care, they will only refund part of the money and keep $69.00 because of the "service" they provided. now i'm waiting for them to do that and i'm also calling my bank to get my WHOLE refund back because of this very sneaky and horrible company.Desired Settlement: full refund not partial

Business

Response:

Dear [redacted], as we just discussed over the phone, a full refund is issued to you in form of a check #[redacted] $242.99 and will be going out with tomorrow's mail via certified mail. Please let me know if there is anything else I can do for you. Regards, Sophie.

Review: My husband was on our computer when the screen locked up telling him to call this number. When he was transferred he asked if they were part of [redacted] and the lady said "[redacted]" and was told not to call the number back he was being transferred. They transferred him and said for 135.99 we can fix it. I got home and called and cancelled as our computer receives weekly updates from [redacted] and I didn't know who Yodacare was. They told me it would be 7- 10 days for refund. I waited 10 days called them back they said there was a technical difficulties and I would have my refund within 24 hours. I waited the weekend checked with my CC on the following MOnday still not refund. I waited 5 more days per the request of my Cc company and called Yodacare again who said oh we are sorry it will be another week. I have put in a dispute with my Cc company but this is crazy. These people are very unprofessional and I feel are committing fraud tricking people into thinking something is wrong with their computer.Desired Settlement: I would like a full refund I am stuck paying interest due to their lack of response and fraudulent behavior.. This company should be reprimanded and closed at the very least. Misrepresenting themselves as [redacted] is just wrong. Its not right tricking people as they do.

Business

Response:

Dear [redacted],thank you for writing me. I have read your complaint and left you a message. Please allow me to use this opportunity to express my regret regarding your experience with Yoda Care. Tech Matrix is a parent company to Yoda Care, and as such we are not directly involved with customers, but I am here for you to assist you any way I can, in order for you to receive your refund. Feel free to call me at ###-###-#### I will be more than glad to talk to you and help you. Regards, Sophie S[redacted]

Review: I was informed today 10/**/15 by my parents that Tech Matrix Info Solutions just scammed my parents out of $600.00 by blocking them from logging into their computer. The tech spent 5 hours on both of their computers to fix their so called problem. The tech told my parents that their computer was hacked from someone living in Mexico. The tech deleted and installed all kinds of stuff that they don't know what it is. My parents have now spent time on the phone making sure that all of their bank accounts are secure. They are now afraid to touch their computers. They now have to pay more money to have someone look at their computers. This so call company cannot continue to do this to people. They cannot be allowed to block a computer unless they are called to unblock it. Additional information upon request from my parents as this happened to them. They again are afraid to touch their computers. They now believe that if they log into their computers, all their information is going to be stolen.Desired Settlement: Credit my parents account and never do this to anyone ever again. This company should be shut down

Business

Response:

Dear [redacted],thank you for writing me. Would you please contact me at ###-###-#### or [redacted]? I have requested a little investigation regarding your case, and sales team could not confirm to me that we have you as a customer. I would need last 4 digit of the card that you have used, and the name on the card if it was different than yours. Thank you. Regards, Sophie S[redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They would not find an account under my name. As I stated in the original complaint, this was my parents, [redacted]. I have forwarded this information to them and they will be in contact with you to provide further information.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This is simply not true, I have exchanged many emails last week with [redacted], and a refund confirmation # for the credit in question was provided to him. I am pasting our correspondence for the record.[redacted],Even if your

card is cancelled refund is still possible because you do have a same account

number with your provider. I have just

received confirmation that refund to your card was successful. I am forwarding

you this info. Please consider that refund was just issued, so it will take few

days to appear on your account back. Refund

Confirmation #: [redacted]Payment Method: [redacted]Amount: USD

[redacted]Customer Name: [redacted]Regards,Sophie S[redacted]Office Manager[redacted]-----Original

Message-----[redacted] "Sophie S[redacted] wrote:>Dear [redacted],> >I finally

got the word from them that they have found you in their >system. I am

forwarding all the info to you and I have requested a full >and

immediate refund to you, on your card.>I am

expecting this to be executed today. > >Account ID:

[redacted]>Customer

Name: [redacted]>Phone:

[redacted]>Address: [redacted]>Amount:

$629.99>Card Type:

[redacted]>Last 4

digit: x7105>Name on the

card: Bob G P[redacted]> >Regards,>Sophie S[redacted]>Office

Manager> >[redacted]>Office:

###-###-#### | Fax: ###-###-#### Website | LinkedIn> >-----Original

Message----->[redacted]> >Ms. S[redacted]:> >[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. We received full compensation. Thank you

Sincerely,

Review: My issue is the same as many others that have filed a complaint. My computer was taken over by these people and malware was able to get in and I had to call them to get it taken care of and I had to pay for a 5 year subscription. I have since found out that this is a scam in order to scare me and make me pay them to remove malware that they put there in the first place.Desired Settlement: I would like a total refund credited back to my credit card that was used. I do not want a check sent in the mail. I will only accept a credit to my credit card.

Business

Response:

[redacted],thank you for writing me. Please allow me to use this opportunity to express my regret regarding your experience. A full refund id issued to you in the amount of $392.98, and your refund confirmation # is [redacted]. Please let me know if there is anything else I can do for you. Thank you. Regards, Sophie.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I did receive a full credit on my credit card from the business so this matter has been resolved.

Sincerely,

Review: On 10/**/2014 I had an alert on my computer that it had been hacked along with a message to contact [redacted] to resolve the issue. I tried to exit this warning but was blocked (?) somehow from being able to do this. Not being computer literate, I contacted the number on the warning, thinking that this was a service associated with my new computer and the only way to fix this warning. It is a new purchase/system of which I had no personal data to speak of on the hard drive. I fell for the pitch that I had been hacked and my computer was going to "crash in 72 minutes" if I did not allow them to "fix" it at the cost of $299.99 (cheapest and one of 3 options offered to purchase). The salesperson was extremely persistent that my system was compromised. He was relentless and very high pressure using every scenario to divert me and get me to think this is the only solution.

In looking over the dialogue, of which I obtained a copy, I was on the phone for 1 hr and 53 minutes, well beyond that 72 minute warning he showed me, of my system crashing. The length of the conversation should have been the red flag that this 72 minute crash time had passed however, I was distracted by the conversation with the sales person.. The call started with the sales person at 2:03 and ended at 3:56 when the tech came online. As a consumer I have to say it is very high pressure and they are quick to divert any challenges or a no answer from you. This they are very good at.

On 10/**/2014 I called for the "Full Money Back Guarantee " request for refund that their policy states. That call took over 35 minutes to get an answer of whether or not they would give me a refund. I was told that any refund was "void" and therefore I was not entitled to any amount. When I mentioned the FTC however, he had a conference with his "superiors" and at the risk of losing his life (his words several times to me) he was going to break the rules and refund my all but $150 of which he said was for services to the technician. I challenged him on the "full" money back guarantee of which he said I would only get $149.99. He asked me if I was satisfied. I stated I would take this amount now but that I wanted the full refund due to the coercion and extreme pressure from the sales person to purchase the product. I feel that I should receive the full refund and notice should be taken of how they are high pressure and state every angle possible to instill the fear factor. They try to get very personal and state how they feel bonded with you in a personal, trusting and special way (terms used by them).Desired Settlement: Full refund (not partial as they say they will do) and no contact by way of email, internet or calls. They say I will get the partial refund of $149.99 in 7-10 business days but that is yet to been seen since this compliant is written same day of request.

Business

Response:

Dear [redacted], This is in response to the complaint that we have received on behalf of [redacted], we have every desire to help the customer and have processed refund of rest of $150 that should be processed within 5-7 business days from today. Please find below a brief about the situation for your reference:>Customer called us on [redacted] of October 2014 as her computer was infected. She also shown interest to buy YodaShield Total Security for one year. >Customer was offered support on a one time charge of $299.99 for fixing the current issues and provide support for the next one year, along with YodaShield Total Security activation for one year. >Customer agreed to it and authorized the sales supervisor to process the charge of $299.99 Call was further transferred to our tech team who resolved the issue and the customer gave her permission to close the case as resolved. >Next day our customer service team called the customer for the feedback. The customer confirmed the issue resolution and the charges. >The customer then called us on [redacted] of October 2014 and asked for a refund. Since we did help the customer to resolve the issue, the customer agreed to pay a partial amount of $150. >Our customer service team processed the refund of $149.99 for which the customer agreed and that has already been processed. >Since then the customer never called us for any complaints or refund request. Now, the customer has straight away filed in a complaint. We don’t have any reason for dissatisfaction as we offer 30 days of money back guarantee. >Since, this has now been brought to our notice that the customer wants rest of $150 to be refunded and the customer do not want to receive any communication in any form from us, we have processed the rest of $150 amount which should be processed within 5-7 business days.We would like to assure you that the company aims to consistently deliver a professional service to our customers and we want to state that on this occasion also, the level of service the customer received was at par. Please feel free to contact us with any further questions or concerns you may have. Sincerely, [redacted]Email: [redacted]?

Consumer

Response:

Although I am accepting this response by the business, I have yet to receive the $150.00 as they indicate they will return within 5-7 day window.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

The tech from [redacted] did fix the problem with my computer, THEN (and here's the catch) he said that I had to go to a store and get a temporary debit card For $300.00 and give him the # over the phone (so there would be no connection to my name or account - he said).

I thought that sounded fishy, but he reassured me when he said that they had insured the repair from the last time that they had worked on my computer, and would reimburse the $300.00.

I had to mail the original card and the receipt from purchasing it to an address in Maryland (a PO BOX). He will call me when they get my mail he says.

So, 2 weeks later, I call him and he says that they still haven't got it. REALLY????? So, today, I stopped being nice to the guy. I will NOT deal with this service again. BUT, I WILL get my money... if I have to call him every day and be mean to him 'til he can't take it any more.

Review: I was blocked from my computer by this company and they would not let me out. They pitchedthat I had two thousand viruses and needed cleaning up. How did these people get into mycomputer and hold me hostage to their company service? I am not a business and don't knowwhy they blocked my computer. I was at their mercy for a contract of one year and was givenall the info on their company and policies, but, I still from all the info I have gatheredon this company, I see that they are not a Revdex.com Accredited Business with the Better BusinessBureau. I was told that I have 30 days to cancel the contract less the diagnostic fee of$69.99 from the $202.49 I was charged. I haven't done anything yet and would like to hearback from you on the best way to handle this. I am told that they cleaned up all of theviruses and that I should call every month to make sure all is good on my computer. I justwant to know if I have concern and if this company is okay. I have seen that there have beena lot of complaints against this company and why would they want my business since I am nota business. And is it legal to block a computer forcing one to take their service. Thankyou, [redacted]Desired Settlement: If this company is legit and will I have any problem or should I ask for a refund on theirservices less the diagnostic fee? Thanks

Business

Response:

Dear [redacted],as per our conversation I am issuing you a full refund in form of a check #[redacted] in the amount of $202.49. Please do no hesitate to contact me if you need anything else, I would be more than happy to assist you. My phone is ###-###-####. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Today is 10/*/15 and I have not received the check for $202.49 from this company yet.

Sincerely,

Review: This afternoon, March [redacted] 2015 at 3:45p.m. I was browsing the web and all of a sudden my computer froze. A message appeared stating that I needed to call [redacted] immediately because my computer had been compromised. I could not shut my computer down or do anything with it.

I called the number and they told me that my computer had been hacked into and showed me this list of things that had been tampered with. They said that people from [redacted] had hacked into it. they said it was a Trojan Zeus infection and that it needed to be removed immediately or they would have access to all of my personal information , bank accounts, credit cards, investments and social security numbers for myself and my husband. I questioned them as to why the webroot system that I had on my computer had not taken care of these things. They said that my system was just for viruses and not for what had happened now. I believed them and purchased their program. Although the tech who installed it was nice, when I click on the icons for the yoda care and the pc optimizer they do not load. I paid 369.99 for this program and I feel that I have been totally scammed! I am requesting a full refund of my money to my credit card.Desired Settlement: I hope that this company will be shut down!Refund

Business

Response:

”As per the desired settlement of the customer, a full refund of $369.99 has been processed with the Refund Confirmation # "[redacted]". It will take 5-7 business days to reflect the money in customer's account. We wish if the customer would have allowed us to contact and clarify any doubts she may have on us being legitimate, as we are a legitimate company and we always aim to provide the best services to all our customers. ”We would also like to take this as an opportunity to assure that we really work hard to resolve customers' issues and we always represent us as a third party independent technical support provider. We always ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with us.”Regards,YodaCare

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,