Tech Matrix Infosolutions Inc

Review: Yoda care their sister company had a pop up window on my computer which said I had been hacked and I needed to call their 888 number immediately and I could not exit out of the pop up. I called and the hacker at Yoda care hacked into my computer and told me all my information was stolen by a foreign address and proceeded to sell me fake hardware to protect my computer. They put software on my computer that allowed them to track my everymove and not protect my data. I called them the next day after I had my computer cleaned out by a professional from all the spyware they installed on my computer. It was very scarry that they played on lies and fear and scammed me out of my hard earned money. I had to change my email addresses, my bank accounts and cancel all my credit cards and change my server.Desired Settlement: I called the company to let them know I wanted my credit card refunded and they told me nobody could talk to me from billing right now. I have not received any calls back to refund my 151.99 on my credit card and I am requesting the computer technicians fees which were 200.00 to fix what they did to my computer. They installed secret tracking software under hidden files, which my technician found and deleted.

Business

Response:

As per the desired settlement of the customer, we have processed a full refund and have issued a check for $151.99 with the check #[redacted] to the customer. The check should reach the customer within 3-5 business days.We have also tried contacting the customer in this regard to help her clarify any doubts she may have on us being a legitimate company, however, unfortunately, the customer was not available. We would also like to assure that our software are legitimate software that helps secure any computer.Regards,YodaCare

Review: On 3/**/15 I was trying to access [redacted] when a popup screen appeared warning me that my computer was being infected by a virus or other malicious entity and giving a toll-free number to call. At the same time the computer locked up and would not respond to my mouse or keyboard. The alert screen also contained the Norton AV logo in the upper right corner. I called the number and asked what company I had called. I was told by some guy with an [redacted] accent that I had called Microsoft. He said that he could release the computer from the hold but that I would have to give him remote access to it. I did that reluctantly and he showed me where the "network access protection" was out of date and that the computer had been hacked. He offered to renew the "nap" for 4 years, with a one year warranty for $299.99. In order to get the computer working again, I agreed, and authorized the payment on my credit card. Another tech, [redacted], another [redacted], was supposed to download the software onto my computer so I hung up the phone while that was taking place. Meanwhile, I called my daughter who said the whole thing was a SCAM and that I should disconnect the web access, which I did. When the tech called back I told him that I wanted my money credited back to the card and that I had already uninstalled the Malwarebytes Anti-Malware which they had installed and which was FREEWARE. I received a confirmation of the new "Smart Support" subscription and YodaShield Security for 3 years. I wrote back and told them to cancel my subscription and refund my money IMMEDIATELY. I received an e-mail saying that my account was no longer active and that the $300.00 would be credited to my card within 15-20 business days. IT ONLY TOOK A COUPLE OF MINUTES TO CHARGE THE AMOUNT TO MY CARD. WHY DOES IT TAKE 20 DAYS TO REFUND IT? THEY ARE PROBABLY USING THE MONEY IN THE MEANTIME. I hope they have not downloaded some keystroke tracking software while they were fooling around on my computer.Identity theft is possible,tooDesired Settlement: Refund $300.00 immediately to my credit card. These people should be prosecuted by the State Attorney General's office for operating a scam.

Business

Response:

As per the desired settlement of the customer, we have tried refunding the amount to the customer’s account, however, due to some technical reasons, it did not go through successfully in all our attempts. We have, therefore, issued a check for the disputed amount with the check #[redacted] that should reach the customer within 3 to 5 business days.We have also tried contacting the customer in this regard, however, the customer was not available. We wish if the customer would have been available, we would have got an opportunity to clarify any doubts he may have on us being legitimate, as we are a legitimate company and we always aim to provide the best services to all our customers. We would also like to mention that we always represent us as a third party independent technical support provider. We always ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with us. We do not register any customer unless we get a "yes" from the customer during the verification process by a YodaCare Sales Verification Officer who clearly represents us as an independent third party technical support provider before taking verbal authorization from the customer.Regards,YodaCare

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

1. I have received a refund check from Tech Matrix in the amount of $299.99 but I am holding it until this situation is resolved.2. The original billing was not by Tech Matrix but rather by My Tech Bays to my [redacted] credit card in the amount of $300.00.3. I don't know what the relationship of Tech Matrix is to My Tech Bays. Why is Tech Matrix offering a refund on a billing by My Tech Bays? The amount of the refund does not match the original billing.4. The [redacted] charge of $300.00 by My Tech Bays is being contested by me and I want to hear from the bank which is carrying my [redacted] account regarding the results of their research on the matter before proceeding further.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: This ad came up on my computer claiming my computer was crashing. I tried to restart my computer but a voice came on informing me I must call this number immediately because my hard drive was in jeopardy. I called ###-###-#### and got tech support for a company called Tech Matrix Info Solutions. I asked what this company was and was informed it worked as a contractor for [redacted] The tech stated he would fix my computer and put the computer under warranty for one year for $202,49.. I agreed because I was told Tech Matrix worked as an authorized tech for [redacted]. I have since talked to [redacted] and found this to be a scam.There was nothing wrong with my computer. Tech Matrix sent this warning to get me to sign a warranty contract. I want a full refund of the $202.49 I put on my credit card on October *, 2015. It has only been six days and I was told I had thirty days to change my mind and get a full refund. I was also told the "repair" of my hard drive was free even if I did not keep the contract. Please refund my money.Desired Settlement: Full Refund

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: ON 3/**/15 while on a respected web site a large pop up with identifying itself as [redacted] antivirus came up on our computer stating that we had been infected with serious virus spybot and another. It stated was quarrantined but we needed to call immediately number which was inside pop up with [redacted] antivirus name on it. My husband called assuming he was calling [redacted] antivirus. person who answered identified as microsoft.He was told firewall had crashed network. He allowed them to remotely access our computer. After a prolonged period of time he agreed to 3 yr plan. with [redacted] when our initial call was presumed to be to [redacted] antivirus. Website states money back guaranty.When I called stating we did not want a 450 dollar contract and that they had deceived us they stated there was no way I would get out of contract. Our actual [redacted] antivirus never alerted us to critical error therefore I believe that they lied regarding our firewall crashed and misrepresented themselves.Desired Settlement: we do not want 3 yr contract with this company that is not trustworthywe would like refund by checkwe have changed our credit card at the suggestion of [redacted] antivirus

Business

Response:

As per the desired settlement of the customer, we have processed a full refund of $449.99 with the refund confirmation #[redacted]. We regret if there was any inconvenience brought to the customer by [redacted]. We would also like to take this as an opportunity to assure that we really work hard to resolve customers' issues and we always represent us as a third party independent technical support provider. We always ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with us.Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Last November, I paid for services from Yoda Care. Basically it was for Yoda Care to keep my computer running smoothly by removing virus problems and other computer issues. I noticed that they removed the virus protection system that I purchased with the computer when I bought the computer. In about 3 months, I was told I needed to pay a fee for protection. I commented that I already had. I was given a sales pitch that I needed to upgrade and add additional protection. Huh. I was led to believe the original set up would take care of my computer. Recently, I received a call insisting that I need to pay additional fees again. I kept saying it was not the day to deal with any discussion and I was pushed constantly into taking care of the discussion on a day that was not the best for me. I finally realized that what was happening, they were blocking many of the programs that I ordered when I bought the computer and was no longer getting access to many of my needed processes. I finally told them to cancel me, never to contact me by phone or by my computer. I took the computer to a local shop and had all thing of Yoda Care removed and hopefully blocked from accessing. I believe that Yoda Care should refund some of the two fees that they already charged me. I was supposed to have services through late 2016. That means over 2 years paid for services. They had have ample time to refund the money and haven't. They will probably say there was a number of days to file for a refund and I didn't. Lets just say I learned a very expensive lesson. I still believe I should receive some refund for "services" time not used. Main thing is I want others to be aware that this outfit keeps adding charges every 3 or 4 months.Desired Settlement: I still believe Yoda Care should refund a major part of at least one of the two payments if not both. This would cover for time charged that I will not be using.

Business

Response:

Complaint has been received and is under review. We are reaching out to client to discuss situation and come to a resolution.

Consumer

Response:

The business made contact this morning (Sept *), an offer to refund part of the bill has been made. I can not say things have been resolved satisfactory until I actually receive the check.

At least they have made contact and made an offer that is an attempt to resolve things.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On October **, 2015 my computer locked up stating there is a virus on. It would not allow my husband to do anything but to call the number. They told him there was a virus and they needed to put something on the computer. to clean it up. He proceeded to give them his debit card number. At the end there was a section where it wanted him to type in his name to give consent for this. I realized what he was doing and told him to stop. He never signed his name. I called the company and cancelled the service. I received an email stating I would be refunded completely within 10 business days. We never received the money. I even called back a few weeks later when the money never was refunded. They stated the bank was blocking the money. I notified my bank and they said that the money was not blocked and could easily be refunded. Currently, the bank states that it is past the 90 days and that the paperwork states that the business does not have to refund us. In the paperwork, there is however a line that states they offer a money back guarantee I must call to obtain a refund, less $69.99 non-refundable diagnostic fee. The company still will not give the money back. I am upset because I was told I could get a refund. I talked to my bank after the problem, to protect our account. The business is now telling me because I talked to my bank, they cannot give me the refund. They did give the bank a copy of the typed conversation between my husband and the employee. They failed to provide the typed information where they were telling my husband to type his name to give consent to the transaction.Desired Settlement: I would like the full refund of $275.98.

this is a scam

Review: I received a pop up on my screen saying my computer was locked and I could do no anything. Everything was locked even after shutting it down and restarting. All I heard was this audio telling me to call this [redacted] phone number. They identified themselves as being able to fix my computer for 369.99. I ended up paying with my credit card but after speaking with my nephew (who knows more about computers) a couple of days later he said I was a victim of a scam or ransomware. My nephew checked the Revdex.com website and showed me all these complaints similar to mine. He explained to me that the virus or trojan probably came from this company. He said these guys held my computer for ransom.Desired Settlement: This company should not be allowed to trick consumers into paying for services that don't really exist.

Business

Response:

Dear [redacted],thank you very much for writing me. Please allow me to use this opportunity to express my regret regarding your experience. A full refund is issued to you in form of a check #[redacted] in the amount of $369.99 and it will be mailed to you via certified mail. Please let me know if there is anything else I can do for you. Regards, Sophie.

Review: Complaint taken by phone by Revdex.com staff (pb):

The consumer's previous computer security had expired and she was experiencing slow performance and a lot of pop up ads on her computer. She also thought she had a virus. She saw a pop-up ad for [redacted] that promised to clear viruses and improve performance. So she called the phone number and spoke to a [redacted] and someone named [redacted]. She was told they could clear her computer of pop-ups and speed it up. They told her they would give her 1 year of security, with a 30-day warranty, for $134.99. It was very clear that the $134.99 covered 1 full year of service. So she agreed and paid the $134.99 and they installed something on her computer. It was a little faster at first, but there were some functions that wouldn't work, such as her printer. She called to cancel a couple of days later but was told she couldn't. Her computer still didn't work right so she called someone else to look at the computer. He ran a diagnostic and said the computer was OK. He cleared some things off of her computer. When he was done, he told her to call her computer security company to have them re-install the security protection program, so she did. But she was now told that the $134.99 was only for 1 month and had expired. She never would have paid $134.99 for just 1 month. She was told 1 year.Desired Settlement: Refund her money, or at least part of it since she only got 1 month of "service". She does not want to see anyone else taken in by this company like she was.

Business

Response:

As per the desired settlement of the customer, check [redacted] in the amount of $134.99 is issued and mailed to the customer towards a refund on her account with us.”As per the desired settlement of the customer, a full refund of $80 has been

processed with the transaction ID "[redacted]". It will take 5-7 business days to

reflect the money in customer's account.We wish if the customer would have

allowed us to contact and clarify any doubts she may have on us being

legitimate, as we are a legitimate company and we always aim to provide the best

services to all our customers.”We would also like to take this as an opportunity

to assure that we really work hard to resolve customers' issues and we always

represent us as a third party independent technical support provider. We always

ensure that any customer who is registering with us have a complete clarity on

us being an independent company and not affiliated to any other software or

hardware manufacturer, before they register with

us.” Regards,YodaCare

Review: On February ** I entered into a contract with yoda care for computer servicing. It was guaranteed money back minus $69 diagnostic fee. My computer crashed and I had to purchase a new one. I've been trying to obtain my refund since 2/**, with no success.Desired Settlement: Refund minus diagnostic fee of $69 as stipulated in contract.

Business

Response:

As per the desired settlement, we are sending a refund check to the customer on to her billing address that should reach her soon.Regards,YodaCare Customer Service Team

Review: On April **, 2015 I purchased 2 computer support plans from YODA CARE. They charged me $369.99 twice. My account # is [redacted]. Our computer problems have not been resolved although they supposedly worked on them. We got a phone call from them last week telling us our email had been scammed and we better pay $469.00 right now to protect ourselves. I told them I had to discuss it with my wife and I went on line to check them out. The phone numbers they used were [redacted], ###-###-####, ###-###-####. I found out they were scammers. We would like our $739.98 paid back from April. This outfit needs to be run out of business.Desired Settlement: I would like our $739.98 repaid in full. This business needs to be closed and fined.

Business

Response:

I am issuing a full refund to this customer in the form of a check #[redacted]. I would like to use this opportunity to express my regret regarding the experience this customer had with Yoda Care.They will respond separately in regard to the very same experience, since they interacted with this customer directly. Thank you. Sophie.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I was on my computer when a pop up appeared and a warning continuously shouting that my computer was in danger, immediately phone this number.It was an 877 number. I immediately called the phone number where theforeign man told me I was lucky and that he could diagnose the computer.At that time I assumed this person was a [redacted] technician. I was toldthat the computer network had been hacked and that it would cost me either$299 for 2 years or $499 for lifetime protection. I opted for the $499lifetime protection since it was a better deal. The technician took control of my computer and The pop up then vanished. The technician asked if the computer was working ok now. I said yes, that the pop up was gone (which was the only thing wrong with the computer). I then phoned [redacted], and the technician there told me that [redacted] was not authorized by [redacted] and that it sounded like a scam to them and that I should cancel the service. I called [redacted] to cancel the service and was told that since they fixed my computer and signed a form they emailed to me that they would not cancel the service. They claimed that I did phone them for service. They claimed they fixed my computer, when all that was wrong with it was the pop up with the 877 phone number to call which could not be taken off my computer. I was held hostage by the pop up and could not remove it, so had to call the 877 phone number.Desired Settlement: I would like reimbursement of the $499.99 as I do not want the lifetime service. I feel that I was held hostage by the pop up and had to make the phone call in order to use the computer since it was frozen by the pop up.I only opted for the service as I thought I had no choice in the matter.They are really trying to scam the senior citizens.

Business

Response:

Dear [redacted], We are writing you with reference to your letter of complaint with Revdex.com (Revdex.com) with the complaint ID [redacted], we extend our sincerest apologies if there was any inconvenience brought to you by [redacted]. For sure, we always wanted you to have a happy experience with us. We were trying to reach you in this regard, however, since you are not available at this point of time, we would like to confirm that as per your desired settlement, as written in your complaint, we have processed a complete refund on your account with us for an amount of $499.99 (USD) with the Transaction ID [redacted]. It will take 7-10 business days within which you should expect the said amount to be credited to your account. We regret to see you leaving but we have every desire to address your needs and provide you the best solution whenever you need any assistance in future. Your Customer ID with us is [redacted] . Anytime you want to check on your refund status, please call on our toll free number ###-###-#### from Monday to Friday, between 0900 – 1800 hrs (PST) and our customer service team would help you. You can also write to us at [redacted] if you have any further concerns or if you want to share any kind of feedback. With this confirmation towards a complete refund on your account, we look forward for your positive response, confirming the closure of this complaint. Regards, [redacted] Customer Service Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved as soon as I receive my refund on my credit card.

Sincerely,

Same story as everyone else. Now my $800 laptop is toast. Lost all the family vacation pictures from our trips out west.

These people are nasty and, I believe, dangerous!!! I am going to get to the bottom of their very suspicious operation.