Tech Matrix Infosolutions Inc

Review: On 3/**/2015 I was on my computer when all of a sudden it froze and an alert was posted I had a virus on it and to call the number on the screen, I was so upset I called the number ###-###-#### that gave someone from TechMatrixInfoSolutions immediate access to my computer, he said he could help me. I thought this was from the security system I had on my computer. He started moving every thing around, eventually he said it would take longer than expected to be fixed and I would have to authorize a payment on my charge card. He flashed several options on the screen and I took one. After he took my information he said he had to transfer me to another technician to verify the information, while he continued to work on the problem. The new technician took over at one point I became concerned because he asked me what security I had on the computer. I said [redacted], he said this was no good, and when it came time to renew to call them and say I wasn't going to renew. This is when I became aware that I had been had and someone access to my computer that I didn't know. This was after I had already verified the information on my card and electronically signed the form. I tried several time calling [redacted] in the last few days and hung up after 15 minutes after listing to the message "You are next in line". Today I finally spoke with a representative at 1:57 p.m. The spelling of her name sounded like [redacted]. The initial charge on my card was. $334.99. At first she said I couldn't receive any refund at all. Eventually she said she could refund $105.00 only. I feel I was taken in by not understanding problems with computers and the fact I am a senior citizen.I would like an additional refund of $129.99 which would cover the full amount. I did not initially call them, they invaded by computer. I contacted the store where I purchased the computer and they said they would help me with any future problems I had on the computer. They agreed I was taken, not a good feeling for someone my age.Desired Settlement: Additional refund of $129.99 and no further contact from [redacted] or TechMatrixInfoSolutions.

Business

Response:

”As per the desired settlement of the customer, a full refund of $334.99 has been

processed with the refund confirmation #[redacted]. It will take 5-7 business days to

reflect the money in customer's account.We wish if the customer would have

allowed us to contact and clarify any doubts she may have on us being

legitimate, as we are a legitimate company and we always aim to provide the best

services to all our customers.”We would also like to take this as an opportunity

to assure that we really work hard to resolve customers' issues and we always

represent us as a third party independent technical support provider. We always

ensure that any customer who is registering with us have a complete clarity on

us being an independent company and not affiliated to any other software or

hardware manufacturer, before they register with us.”Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Like the others, I called this company because I had an urgent message pop up on my laptop that I had a virus. A moment later, the message started talking to me, saying my computer was infected and I had to call immediately. When I called, the gentleman sounded like he was in India. He did not answer in the name of my computer company.

He first assumed I had another type of computer, until I told him it was a Mac. Scared (and foolish), I gave him access to my computer - after all, [redacted] had told me to call him, right? As he accessed my desktop, he asked who was the man in a picture on the desktop. That was my first clue that this was not on the up-and-up. I told him that was none of his concern and had nothing to do with a potential virus, and he apologized. Not feeling right about the situation, I asked for the name of his company, which he gave me (Tech Matrix Info. Solutions). I quickly looked it up on my phone and saw the F rating with the Revdex.com and all of the scam notices elsewhere.

I told him to leave my computer alone, shut it down, and hung up as fast as I could. Caveat emptor. I would not advise doing business with this company or any of its aliases.

Review: I was pressured/scammed into purchasing this online security help when my computer had a pop-up to call this number. So I called it and the company Digisupportpros said they could fix my computer but I had to pay this fee of $269.99 for a one year subscription. Thought I had no choice so I did it because my children do school online I need the computer fixed. Thought it was cool that they were able to log onto my computer remotely and fixed it. Well 11 days later the same screen popped up on my computer so I called the company and they logged onto my computer and fixed the problem. So now I feel great got a good company keeping my computer good. Then I started to investigate and realized per Microsoft that the screen that popped up stating I had viruses was a scam to get customers to call and pay crazy amounts of money to log on and fix computer. So know I realized I had been scammed, and instead of crying scammed I just called and asked for my refund back, because it was within the 30 days I purchased it. On 11/**/15 a Shubinder L[redacted] tyold me because I called on the [redacted] to get the computer fixed again they had to charge me a one-time fee of $69.99 and a partial refund of $200.00 would be given with in 7-10 business days. I had no choice but to accept the fee charge of $69.99 and just settle with the $200.00 refund. Basically she said either I accept the fee or they can't process my refund. So I patiently waited the 7-10m business days like Ms. L[redacted] said even though their website refund policy is with 5 business days. On the 10th business day I calle4d and spoke to a Jack Samte. Mr. Samte stated that I would have to wait another 2-3 business days, that made me Mad. Not only are they advertising falsely but they are not honoring the agreement. I asked to speak with his supervisor, but he stated the supervisor was busy with other customers and that now I will have to wait another 7 to 10 business days. Please help me!Desired Settlement: I would like to have my whole refund of $269.99.

Business

Response:

Dear [redacted],thank you for writing me. Please allow me to use this opportunity to express my regret regarding your experience. A full refund is issued to you in form of a check #[redacted] in the amount of $269.99 and will be mailed to you via certified mail. Regards, Sophie.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was told it would be refunded on my card. On Monday [redacted], the company said I will have my refund within 2-3 business days. I called on [redacted] because my refund was not there, finally, the billing department said it will be on my card 2-3 business days. On [redacted] I called again and this time they said it will be on my card within 72 hours. So today [redacted] I called and of course I got the same I'm sorrys and that because they are an international business it takes awhile to process the refunds. I have been lied to since I first requested my refund. I do not believe this company has sent any check through certified mail. I want my refund deposited on my card immediately.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

No I have NOT received my refund yet. It has been 64 days since I requested my refund from this company. I originally requested the refund on 11/**/15, within the company's 30 day refund policy. As of 1/**/16, no refund has been given. I am very upset with this company, they have been lying to me since 11/**/15.

Consumer

Response:

At this time, I have not been contacted by Tech Matrix Infosolutions Inc regarding complaint ID [redacted].Sincerely,[redacted]

Review: First they took over my computer and said I had a virus. I purchased an agreement to fix the problem. I was charged

$202.49. They said the product had a 30 day money back guarantee. I have tried to get my money back since 11/*/15.

The amount that I should be refunded is $132.50. I have called 6 times and have received no refund.Desired Settlement: I would like the $132.50 that I am to be refunded to be credited to my credit card.

Consumer

Response:

At this time, I have not been contacted by Tech Matrix Infosolutions Inc regarding complaint ID [redacted].Sincerely,[redacted]

Review: This company froze up my computer with an ad that stated I had to call them to fix the problem. Upon calling they took my credit card information and proceeded to take remote control of my computer and install their software on my computer. They hacked my computer and then charged me to fix it.Desired Settlement: The company has the responsibility to refund my credit card in full and to no longer monitor or access my computer. They should uninstall any software they installed on my computer.

Business

Response:

As per the desired settlement of the customer, we have processed a complete refund under his account with us and have issued a check with the check#[redacted] that should reach him within 3-5 business days.We have also tried calling the customer in this regard multiple times, however, every time we reached voicemail. We, therefore, request the customer to call us anytime he want us to help him uninstall any unwanted software from his computer.We would also like to mention that we really work hard to resolve all our customers' issues. We always ensure to help the customer anytime they need help. Our 30 days money back guarantee policy is made to ensure any customer who do not wish to stay with us may leave us on a good note with their money refunded immediately.We also ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with us. We do not register any customer unless we get a "yes" from the customer during the verification process by a YodaCare Sales Verification Officer who clearly represents us as an independent third party technical support provider before taking verbal authorization for the payment from the customer. Regards,YodaCare

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] I do not want a check because I feel it might bounce and I don't trust them. I would like the full amount of $256.49 credited back onto my credit card.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We do not do the business with the bank that processed her payment. We have issued a check to the customer, however, the customer has refused it.Regards,YodaCare

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] I haven't been refunded the $256.49 yet. I would like a refund of $256.49 credited to my credit card.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On October **, 2015, responding to your alert of viruses on my computer. A blue screen invited me to urgently call your help desk services. [redacted] transfer me to a technician then to another with a very heavy Asian accent very difficult to understand his prompts. This person went through all files as he said to check on the damages[redacted] convinced me to buy a security plan for 2, 3 or 4 years. Being under stressed and panicky, I chose a 4 year plan. He made sure I gave my OK orally to the agent of my credit card who later asked me if I had made the purchase of $401.98 I asked the technician to give me a report on what went wrong with my computer and to send me a list of the files damaged and the names of the viruses. On October 18, I emailed the company requesting them to respond to my request. As per today, I didn't receive anything.I just realize now that the company plays on scare and panic on the computer's owner by telling them their computer in infected with many viruses. Please consider this email a complaint to your company and yodacare and New York City Revdex.com.org.I am requested a refund of the charges made on my credit card..Desired Settlement: Refund charges to my credit card

Business

Response:

Dear [redacted],thank you for writing me, please allow m to express my regret regarding your experience. A full refund is issued to you in form of a check [redacted] $ 401.98 and will be mailed today via certified mail.Regards, Sophie.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I am now waiting for the check of $401.98 which Sophie from the Company mentioned to be mailed via certified mail.

Sincerely,

Review: I received a pop-up blue screen on 9/**/2015 and a voice stating that my PC was infected, then lead me directly to a phone number to call to resolve issues. They stated hackers had hacked into my PC and showed me a list of IP addresses, which lay people don't really understand. I asked if affiliated with [redacted]. No real answer. Kept getting third party technicians. I found it odd that I had [redacted] Total protection on my PC. They claimed hackers can get through that and that I needed to install their software. Watched tech remotely remove my protection of my PC and add theirs. I trusted them and know I am only having more problems. They claim after I stayed up till after midnite with them that their server went down and could not activate yoda shield and get key. Called back next morning and got same response, plus was told "Ohhh it should be next week for installation. That is ridiculous.. One phone called turned into a hang up by company after I asked when shield would be installed. I should have had my guard up from the beginning but was upset crying that this situation happened and the money that they claimed it would cost and that I ended up paying. I would like to nip this in the bud before it goes any farther. I am having serious reservations regarding this company.Desired Settlement: I believe that the company should refund any money I have paid to them due to misrepresentation and service provided that is unsatisfactory.

Business

Response:

Dear [redacted],as we have just spoke on the phone, we came to conclusion that Yoda Care did not charge you as of this moment. Feel free to contact me, if you see any charges from them, I will gladly issue you a full refund. Have a great day. Sophie.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Received a pop-p on my computer alerting to virus .

Was given a phone #to take care it .They took control my computer and then transferred to a company called [redacted]. Then had me e sign a document charging me 143.99. After doing did this did a Revdex.com search only to find out

they have an F rating. I cannot do business with a company like this I would like a full refund of monies.

Business

Response:

Dear [redacted],Thank you writing me. My name is Sophie S[redacted] and I am the new manager here at Tech Matrix, which is a parent company to [redacted]. I understand your concern regarding the rating, and I would like to inform you that a full refund is issued to you [ck#[redacted] $143.99] This check is going out tomorrow via certified mail. Please let me know if there is anything I can do for you. Regards, Sophie S[redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I was on the internet yesterday when pop up boxes came up saying my computer was being hacked and I should

call this number right now [redacted]. I could not use the computer and it would not shut down, but the

screen that was up was windows [redacted] defender and that it who I thought I called. I feel I was deceived and

that their company is the one that created the problem. I believe this is a scam and it should be stopped. While

they had access to my computer I do not know what personal and financial information about me they may have

taken. I am ** years old and these things really upset me and cause me emotional stress. Now I have to change

all my passwords and other financial information. Since they were in my computer I am getting a lot of messages

from my [redacted] antivirus that it is blocking users trying to log on. This is totaling a scam and they may be the hackers.Desired Settlement: Refund and they stop scamming people.

Business

Response:

We from tech Matrix are issuing a full refund to this customer: check # [redacted] $256.49.[redacted] will respond separately, since they are the fund that had a direct contact with this customer. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My husband thought that this was a legit company to help him fix my laptop. Unfortunately for him he paid for them to access my laptop to fix it that one time. He did not authorize them to take multiple payments out. All in all my bank account was overdrawn by them Im out well over $200. Im the one who actually fixed the computer, after they went in and "fixed it" to their standards. Did not know they installed their virus on my laptop until I went online looking for a number to call them and demand a refund.Desired Settlement: I would like for this company to be completely out of business, a full refund of all monies that I am out because of this and for them not to even be able to go under a new name. They should be thrown under the jail for what they are doing. Nothing but scamming people who don't know any better.

Consumer

Response:

At this time, I have not been contacted by Tech Matrix Infosolutions Inc regarding complaint ID [redacted].Sincerely,[redacted]

I was scammed also. Don't believe any thing say!!!

Review: My problem is exactly like so many others on this website with this company. 5 minutes after I started my laptop my screen was completely filled with an error message telling me that I should not shut down or exit that window or it could crash and I would lose all my data. It gave a number to call for support and I finally called it. They told me that I had been hacked and had a Trojan virus and it needed to be cleaned up immediately or the people could be using my bank password, credit cards, etc. After hearing the sales pitch, I told her that I would need to wait until morning to discuss with family members (who know more about this than I do). She told me that it needed to be done right now before they used my information. I should have figured this out but by now it was really getting late. Finally I agreed to a 1 year plan but immediately she said, "no you need at least the 2 year plan" and I was getting tired so I agreed. Again when I was giving her my charge card number, I hesitated and said that I didn't like the feeling of this but she assured me it was completely safe and pushed me into completing the info. They began the work on my computer and meanwhile were calling me asking me to call the charge company and authorize because it was not going through, and sending me contracts to sign (without time to actually read it all). It was very confusing, frustrating and an AWFUL experience! They told me it would take 35 - 50 minutes to repair but actually took 4 hours. It wasn't until 4 AM that they were finished and I had to be at the computer the erntire time. I was told that they would be installing AVG software but didn't do that before they were ready to sign off. I reminded them about that but they were unable to get it installed (?) so finally installed Microsoft Security Essentials. They also tried removing my Avast software but were unable to do that! Technicians???? But by that time I was ready to be done with them and hung up. All through the call the lady kept reassuring me that I had 30 days to request a refund if I wasn't happy. now when I read their small print I see that IF they should choose to refund my money they will keep $69.99 for their service. The total bill was $369.99. I don't feel that I received any valuable service from them, in fact I strongly believe that they were the only ones hacking my computer and putting things on it. I talked to my Tech repair guy and he said to leave it shut off and not connected to internet until he has time to check it out. He was also convinced that there was probably nothing wrong with it until they hacked it. I have not tried using it since.Desired Settlement: I would like to receive a full refund of $369.99. They also caused an overage of my data plan which will cost me at least $10 more plus repairs but I would be happy at this time with a full refund.

Business

Response:

Dear [redacted],thank you very much for writing me. Please allow me to use this opportunity to express my regret regarding your experience. A full refund is issued to you in form of a check # [redacted], in the amount of $379.99 and will be mailed to you via certified email. Please let me know if there is anything else I can do for you. Regards, Sophie.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This business infected my computer with spyware that popped up indicated there were problems with my computer. There was a phone number along with a loud voice on the computer that told me to contact this merchant who indicated my computer was infected with multiple viruses and I needed to pay them to fix the issue. The merchant infected my computer with a virus, there very well may have been additional virus on the computer, but the only reason I dealt with this merchant was because of the virus they infected my computer with. They took advantage of me and provided me with a service under false pretenses.Desired Settlement: I definetly want my money back.

Business

Response:

Dear [redacted],thank you for writing me. Please allow me to express my regret regarding your experience with [redacted]. Tech Matrix is a parent company to [redacted] and a full refund is issued to you in form of a check #[redacted] in the amount of $103.00, and it will be mailed to you via certified mail on Monday 09.**.2015. Please feel free to contact me if there is anything else you may need. My name is Sophie S[redacted] and I am a manager at Tech Matrix. My direct email is [redacted] Regards Sophie.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter will be resolved upon receipt of my check for $103.

Sincerely,

Review: Received an ALERT on my computer, saying it was from my Internet Provider,saying to call immediately, I called and asked if this was [redacted] and they said yes, it was involving someone getting into my computer and that I needed to have it repaired immediately and they needed to get on my computer to repair it. That the charge was $269 for a year. Afraid that someone might get my private information I gave them my credit card numberand then they said they were a third party, located in NY, but the call was from India!!! I hung up and called [redacted], my internet provided and they said it was a SCAM, to log off and call back and cancel it. (They said it was a 30 day refund guarantee). I called to cancel (all within an hours time), after almost 45 min. of the man not wanting to process the FULL refund, he finally said (they only wanted to refund $200) fine, it will take 15-30 days?? I cancelled that card right away (got my computer repaired by the REAL Internet provided) and now am awaiting the refund. This company is a SCAM, they list all the reasons why you should purchasethe TECH support and then when you question them and want a refund they getloud and nasty. If this refund is not in full or not made at all, what can I do???Desired Settlement: A charge for $269 (and some cents) was made on 4/* to my [redacted] Bank/MasterCard. I would like the FULL refund (they said it was a 30 dayfull refund guarantee and I cancelled it within an hour). I'm not sure I can trust this company and my internet provider said I should report this.

Business

Response:

As per the complaint of the customer, we have performed a deep check on this case as this is absolutely not the kind of experience we want any of our customers to have. We always ensure to help the customer anytime they need help. Our 30 days money back guarantee policy is made to ensure anycustomer who don’t wish to stay with us may leave us on a good note with their money refunded immediately.As per our findings, we never charged the customer. The moment the customer called us asking for refund, we immediately voided the transaction before the amount could have settled under her card account. For the reference, the authorization code for the voided transaction is [redacted]. We have also tried contacting the customer on this, however, the customer is not available. We wish if the customer would have been available to clarify any doubts she may have on us being legitimate, as we are a legitimate company and we always aim to provide the best services to all our customers. We would like to take this as an opportunity to assure that we really work hard to resolve customers' issues and we always represent us as a third party independent technical support provider. We always ensure that any customer who is registering with us have a complete clarity on us being an independent company and not affiliated to any other software or hardware manufacturer, before they register with us. Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: An alarm and pop up window came up on my computer screen saying that I had been hacked. having never seen of threat like this before I was unsure as what to do. The popup screen said call this number immediately. I called the number in the base. I assume due to heavy accents. I felt threatened by statements and many warnings were given about the negative impact of this hack or potential hack such as incurring bank charges that I would be responsible for other types of negative results that felt like fear mongering. Due to my perception of this high pressure aggressive style,as I experienced it causing fear, under fear and threat I agree to proceed with access to my computer for this company providing a service. Yes they provided me with agreements and showed Revdex.com information and explained the charges. I signed the agreement. My issue is that this popup window was not invited and indicated threatening information in it about negative impact if I were hacked. The it person at this company was very aggressive and demanding in his sales style and I thought I felt intimidated I must immediately do something to protect my sensitive private information. By the time all was said and done I've agreed to installation of a virus scan on my computer I allowed them to access my computer and install a virus scan program. All this came at the cost of $427.

After I had settled down and realized all of this intrusion had come via a popup window and very scary information on my computer I acted hastily. I then contacted [redacted] explain that the technician said they were a Windows authorized technician. [redacted] explained that they don't authorize other companies or subcontract with other companies. I believe this company distorted information to make me believe they were related to [redacted]. I went on this company website to check this company out and saw they had various products for sale ranging from a much lower price up to around dollar $ 600 +. I contacted the company requesting a refund based on the 30 day refund guarantee. I was referred back to the technician who had worked on my computer the previous day. I experienced him houseI experienced him as very aggressive and demanding rude and accusatory that there was no way I could have contacted [redacted] they didn't have their phones on during quote "that time frame". this was quite a silly, comment. He continued in this very aggressive style talking over me talking over me talking over me in a bullying way. I said I wanted my money back. Again he became aggressive. I hung up.

I saw that three times he tried to call back. I was not about to subject myself to that kind of pressure.

I found another customer service number and called there. It was equally pressuring aggressive and continually talking over talking over talking over in a bully fashion. when I said I would report to the Revdex.com and to [redacted] customer service rep them said they could refund me $127, this is about a third of what they charged me. Because they had misrepresented that they were a Windows approved technician, which I interpreted as meaning a [redacted] approved technician, I believe I was cheated or scammed. [redacted] does not recognize this company as one to represent their programs and technology.

I stupidly evaluating them in their customer survey in a positive way. Again I did this being under the spell so to speak of fear which they had generated and thought had served me well needing to be grateful for that.

I have not received the refund to date. I was told the $127 refund would take 10 to 15 days for it to occur. I'm reporting this company because of the misrepresentation the aggressive style and not honoring their 30 day money back guarantee. I believe others should be warned of this company's practices and then I believe they are affiliated with another company that scams and causes fear by accessing computers with a hacker warning.This has caused a great deal of distress for me I am requesting a full refund.Desired Settlement: I want a full refund. Because this company is part of a scam which is connected to a popup warning that my computer has been hacked and starts the ball rolling to obtain excessive cost. if there was a claim that they could provide this service or if I like I could call [redacted] then I would believe it was a competitive statement not a deceptive interaction.

I have reported this company to [redacted] and they are investigating and will post an alert on their website.

Business

Response:

”As per the desired settlement of the customer, a full refund of $427.05 has been

processed with the transaction ID "[redacted] and [redacted]". It will take 5-7 business days to

reflect the money in customer's account.We wish if the customer would have

allowed us to contact and clarify any doubts she may have on us being

legitimate, as we are a legitimate company and we always aim to provide the best

services to all our customers.”We would also like to take this as an opportunity

to assure that we really work hard to resolve customers' issues and we always

represent us as a third party independent technical support provider. We always

ensure that any customer who is registering with us have a complete clarity on

us being an independent company and not affiliated to any other software or

hardware manufacturer, before they register with

us.” Regards,YodaCare

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Thank you for your help with this matter. Impressively quick response to my concerns and satisfactory resolution of them.

Sincerely,

Review: In early 2014, we received a call from Yoda Care to inform us that our service contract had expired and offering us a renewal for 1 year at the price of $149.99 to which we agreed and authorized billing us for. This was to include their Yoda Shield Security Anti Virus software. On July **, 2015 we received a call from Yoda Care informing us our contract was expiring and that our computer was going to crash on July **, 2014 and we would become victims of identity theft if we did not promptly pay the company $599.99. We refused to pay this as we were under a service contract with their company to remotely fix our computer and provide protection. They informed us we had been hacked and told us we had been doing too much shopping on line and we were not covered. Upon further refusal to pay the $600 they wanted to fix this they dropped the price twice to a final price of $199.99. We continued to refuse and they asked what I was willing to pay to which I said nothing. They said we could pay 50% now and 50% later. They took control of my computer remotely and proceeded to try and show me all of the things that were wrong and they installed software on the system at that time. I told them I was not interested in their service because I was under contract and they were attempting to have me further pay for a product that I already had paid for and was under contract with until January 2015.

The woman who called told me I had lied to them about what I had used the computer for and tried to tell me we had multiple computers on this account violating our service which is not true as I have one computer. They transferred me to a man who attempted to get me to pay the money as well.

The phone number they called from was [redacted] which is a non valid phone number. They individuals I spoke with had an accent which I will assume was Indonesia or Philippines. Upon investigation I found that it appears the number is a call from Indonesia with a country code of 62 and local code of 5 which appears to match the person I spoke with.

We believe our information with Yoda Care has been improperly handled and we feel unsafe continuing with them at this time as they repeatedly tried to get us to pay $600.00 additional and not honoring our contract. We feel it is likely an employee there is trying to get our credit card info to steal our identity or charge things to our card without our authorization.

We have removed the Yoda Care software from our computer and want nothing more to do with this company after their failure to live up to their contract terms. Due to their failure and actions we feel it is within our right to cancel this and receive a refund of moneies paid.Desired Settlement: It is our desire that Yoda Care refund us for the service contract they refuse to honor and remove us from their system and to not contact us further for any reason after this is resolved.

Business

Response:

The customer has been contacted. Awaiting a call back to discuss the issue in detail. Concern is being forward to upper management team for resolution.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Ransomware: On 9/**/15 while navigating the internet a full blue screen appeared on my HP laptop; my computer

interface controls were disabled. This same screen referred me to a "Toll-free help line ###-###-####...Do not shut

down or restart." I called this number and spoke with "William R[redacted]" (chat name: Jammi A[redacted]). Mr. A[redacted]

offered to restore computer function for $199.99 (actual charge $269,99). After taking credit card and personal information, he established administrative control of my laptop. I was then referred to tech Balraj K[redacted] (chat name)

who restored function and performed other security services. While a NY business address is given, a foreign

transaction fee appeared on my USAA [redacted].

Within approximately the past two months the Revdex.com has logged dozens of contemporaneous

complaints citing ransomware in precisely the same pattern of events reported here. The Revdex.com website includes

multiple victims' descriptions reporting "locked up" computers and a "pop-up" screen which itself refers the victims to Tech Matrix Info Solutions/YodaCare. The Revdex.com itself reports: "[redacted].)Desired Settlement: Refund of the amount paid for computer technical services that were obtained under ransomware threat "PLEASE DO NOT SHUT DOWN OR RESTART COMPUTER. MAY LEAD TO LOSS & FAILURE OF OPERATING SYSTEM".

To inform other computer users to be aware of this threat and to encourage them to report it to the proper agencies if they become a victim of this computer fraud. Maybe together we can help put an end to this personal and financial invasion by corrupt individuals.

Business

Response:

Dear [redacted],thank you for writing me. Please allow me to express my deepest regret regarding your experience. I have issued you a full refund in form of a check #[redacted] in the amount of $269.99, and it will be going out tomorrow via certified mail. Thank you.

Review: I got a pop up on my screen saying that Trojan Malware was taking over my computer and that I needed to immediately call a toll-free number to get it taken care of so that my computer wouldn't be in any more danger. This seemed odd to me since I had run a security scan that very day and took care of all of the viruses in my computer. So, I tried to get rid of this Blue Screen of Death by trying to exit out and even turning off my computer but it didn't work, so I started to believe them and gave in. I called this toll-free number and eventually they cornered me into agreeing to pay $215.99; I am a typical poor college student, I don't have this money to just give away, and with this in mind I requested that they not charge until the week after since I still had my doubts about the legitimacy of this company. While I was on the phone with them, I was told that they are one of those scammers that puts up a fake Blue Screen of Death interface on your computer which runs as a background program so that you cannot exit out of it, immediately after hearing this, I hung up on the representative, exited out of all of the programs they were using to control my computer, and cancelled my debit card. Unfortunately cancelling my card didn't do any good, it seems like as I was requesting that they not charge until a week later, they were running it through the machine, how VERY unprofessional. The following morning I took my computer in to the ITAC center in my college to have the tech professionals look at it; they ran a security scan and nothing showed up but a virus that they installed the night before. This company holds you hostage and takes innocent people's money day after day; I was told by the customer service that the money has been refunded and processed on my account and to expect it from 7-10 business days. I am writing this complaint on the [redacted] of November still $215.99 short, I would like it back. I don't want a call to my home or an email of condolences, I would just like the money accredited back to my accountDesired Settlement: I would like a full refund of $215.99 back to my account

Business

Response:

Dear [redacted], thank you for writing me. Please allow me to use this opportunity to express my regret regarding your experience. A full refund is issued to you via check #[redacted] in the amount of 215.99 and it will be mailed to you via certified mail. Unfortunately here from main administration office I am not able to issue a refund electronically since here we do not have means to charge customers nor to issue a refund to a card. Therefore, I hope this form of a refund will be agreeable to you, since it is the only refund form I can provide you with. Please feel free to contact me if there is anything else you may need. Regards, Sophie.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have been dealing with the company for almost a month now about a refund. When signing up for the service they stated a 30day money back guarantee. The next day I realized I did not require their services and asked for a refund. At first they stated I could only get a partial refund then after much arguing I eventually got my full refund that I deserved. They stated it would take 15 business days to process and get into my account. Well I called today because it is the 15th day I have yet to receive any refund. Then I am informed by the same person I spoke to last time that there was a technical problem and my refund didn't go through. I asked well when was this and it was yesterday. So I asked if I had not called then I wouldn't of been notified. She states now again I have to wait another 10-15 business days for my refund. I advised her this is ridiculous and an error on their part not mine and I should not have to wait that amount of time again. I asked to speak with somebody else a manager etc. and she stated there was no one else to speak with or who could expedite my refund. I told her this is unacceptable as it is not just a $20 refund but an amount of over $300.00. They have done nothing but go round in circles with me and it is the same lady every time I call and I am beginning to think this is some kind of scam.Desired Settlement: The money owed to me $329.98 since 2-**-15 when I cancelled services and requested my full refund.

Business

Response:

As per the desired settlement, "Check[redacted]" in the amount of $329.98 is issued and mailed to the customer towards a complete refund on her account with us.We

wish if the customer would have allowed us to contact and clarify any doubts she

may have on us being legitimate, as we are a legitimate company and we always

aim to provide the best services to all our customers.”We would also like to

take this as an opportunity to assure that we really work hard to resolve

customers' issues and we always represent us as a third party independent

technical support provider. We always ensure that any customer who is

registering with us have a complete clarity on us being an independent company

and not affiliated to any other software or hardware manufacturer, before they

register with us.” Regards,YodaCare

Review: On Oct **,2015 I got the same blue virus screen with a pop up number to call, which I did, like the rest of the complaints against this company, so no need to repeat the scenario.

On the same day I called Tech Matrix and told them I had contacted Microsoft and had them remove their anti virus program and to be sure that Tech Matrix hadn’t done anything to my computer that would harm me going forward. TECH Matrix sent me an email the next day Oct ** saying that “[redacted]. After 21 days and 5 calls and no refund I resorted to a dispute with my credit card company.

Again, long story short, their company disputed my dispute. I called Tech Matrix to discuss this with them and was told that they could not discuss it as it was now between the credit card companies. The person I spoke with, Robert said that I shouldn’t have disputed the charge and just waited for them to refund the money to me.

I spoke with my credit card company and told them to cancel my dispute. I contacted Tech Matrix again today and told them I removed the dispute but their response was that they still couldn’t refund my money and my account was active, which is a contradiction to their statement above saying my account was closed. I pointed out to them that they should read their own emails. I'm at my wits end with them.Desired Settlement: I am requesting a refund by check for the $314.49 that I was promised in their email of October **, 2015.

Consumer

Response:

At this time, I have not been contacted by Tech Matrix Infosolutions Inc regarding complaint ID [redacted].Sincerely,[redacted]