TeleCheck Services, Inc.

Hi Ms***,
My name is Sal with TeleChecks Resolutions department. I'll be working your complaint case. I called and left a message for you today around 4:30pm CST. Please feel free to contact me ph# 888-612-M - F / - pm
Thanks,
Sal

Dear Mrs***,
I attempted to contact you this morning December 19, in an effort to asssist you with your complaint. When I called the phone number provided in your complaint at 10:am Central Standard Time I indentified myself and either I was hung up on or the phone disconnected.
As stated in my previous response once you verify my credentials with the Revdex.com please feel free to contact me at your earliest convenience.
I will be available today 12-19-until 5:Central Standard Time. After which I will be out of the office until December 29, and you may call and speak with *** *** at *** she is available from 8:am to 5:pm Central Standard Time.
Kind Regards,
*** ***
optext

Dear Mrs***,
We want to promptly assist you. At this time, however, we have not received sufficient documentationWith more identifying information from you, we will be able to search our records more thoroughly. Once we receive the additional documentation or information
indicated below, we will promptly to address your concerns:
__X___ A copy of your driver’s license or other state-issued identification document or you may contact me directly with that additional information
__X___ A copy of a voided check from the account in question or you may contact me directly with that additional information
We ask that you also include any other documentation that you believe would assist TeleCheckThe confidentiality of the information you provide is legally protected from unauthorized third party disclosure
Thank your for your consideration in this matter. Please feel free to also call me directly at the phone number provided below. I am available from 8:a.mto 5:p.mCentral Standard Time
David F*
*** *** *** *** ** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,Your are a lieing!! I told you before we hung up that day that I was working and didn't have time to talk to you! I told you I was hanging up and for you to find out what was going on and call me back!! You said you wouldResponding threw the Revdex.com was never mentioned!! You even agreed that the people you speak to are poorly trained and *** *** ***! It's been over two weeks and you have not called and told me nothing of what you have done or if you figured out the problemand you did question me calling so much that was the first thing you asked me! And you know this trueSo I'm not closing the complaint nothing was done

Ms***,
We want to promptly assist you. I attempted to speak with you by telephone on the evening of January 6, however, you were not availableAt this time, we have not received sufficient documentation to research your complaintWith more identifying information from
you, we will be able to search our records more thoroughly. Once we receive the additional documentation or information indicated below, we will promptly address your concerns:
__X___ A copy of your driver’s license or other state-issued identification document or you may contact me directly with that additional information
__X___ A copy of a voided check from the account in question or you may contact me directly with that additional information
We ask that you also include any other documentation that you believe would assist TeleCheckThe confidentiality of the information you provide is legally protected from unauthorized third party disclosure
Thank you for your consideration in this matter. Please feel free to call me directly at the phone number provided below. I am available from 8:a.mto 5:p.mCentral Standard Time; Monday- Friday
*** ***
*** *** ***

Dear *** ***,
Several attempts to contact via telephone have been unsuccessful. Please at your convenience contact me directly so that I may you in this matter.
We want to promptly assist you. At this time, however, we have not received sufficient documentation
With more identifying information from you, we will be able to search our records more thoroughly. Once we receive the additional documentation or information indicated below, we will promptly to address your concerns:
__X___ A copy of your driver’s license or other state-issued identification document or you may contact me directly with that additional information
__X___ A copy of a voided check from the account in question or you may contact me directly with that additional information
We ask that you also include any other documentation that you believe would assist TeleCheckThe confidentiality of the information you provide is legally protected from unauthorized third party disclosure
Thank your for your consideration in this matter. Please feel free to also call me directly at the phone number provided below. I am available from 8:a.mto 5:p.mCentral Standard Time
*** ***
*** *** *** *** ** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Good morning, as we discussed, as soon as I go over to ***, which I am planning to do today, and find that my check is accepted without any problem, I will notify the Revdex.com immediately that I will close this complaint If *** does not accept my check I will notify you as well.Thank you.Amy
Regards,

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
I would like to thank the representitive *** at telecheckHe spent alot of time with me on the phone to resolve the code He was polite and very professionalHe resolved my problem quickly
I have now written a check with no problem again thank you *** for all your help.------ ***

Dear Mr***,
I am in the process of attempting to understand what your complaint is in reference to. Was there some type of miscommunication between you and your financial institution regarding your account being frozen?
Did you authorize the Electronic
Check Transaction for Ck#*** in the amount of $23.49. If so, was your bank notified of this, and to let that transaction go through you account since you indicated you had to freeze your account?
If the Electronic Check Transaction regarding ck#***, in the amount of $was not authroized by you, have you completed an affidavit of fraud?
You also indicate "a few days after things had cleared you closed the bank account"? Are you indicating this item cleared your account, and should not have been reported as a returned item? If so, I will gladly speak with your financial institution to confirm this information. However, I will need your assistance as due to Third Party Disclosure Laws, that information will not be provided to me without your consent.
I have obtained the Returned Trace ID# *** for this transaction, and your ACH Department or the Electronic Payments area may be able to assist you in researching the item being returned as account frozen.
Its also my understanding that *** Corporate has addressed their part of this complaint.
You indicated checks were being returned on your new account? Do you mean your check transactions were being declined at merchants that utilize TeleCheck?
At this time your file is at a dispute status, which means you should not receive any type of negative response when presenting checks to merchants that utilize TeleCheck. However, once TRS Recovery Services obtains validation of the debt, the file will then be placed back at negative status. The validation is a request for the copy of the Electronic Check Transaction Reciept, and will be forwarded to you for your review. You will need to review the receipt to determine if the signature on the receipt is yours.
I need a better understanding of what exactly you are requesting along with what avenues I need to take in assisting on resolving your complaint.
If you would at your convenience please contace me so that we may discuss this further I am available from 8:a.mto 5:p.mC.T.
David ***
1888-612-ext***

Mr***,
I was able to speak with *** ***, contact number *** ***, a bank representative at *** *** *** She confirmed the check in question was indeed returned from your bank and advised she would contact you to further explainAs advised per our telephone conversation, as a courtesy, I have made edits to your account which should help alleviate further Code declinesTeleCheck is a check verifications company and each check processed through our system is analyzed at the point of saleIt is never a guarantee that all checks you present will be accepted

Dear Ms***,
As I've indicated in previous communication via the Revdex.com portal, please find enclosed a copy of the Signed Electronic Check Acceptance Receipt for check#***. Furthermore, the receipt also list Date of Birth *** along with the last digit of the checking account number you indicated you closed ***.
Your file status has been changed from disputed status to negative status on today April 16, 2015.
If I *** be of any further assistance plesae feel free to call me at *** *** ***
*** *** ***

Dear Ms***,
An attempt to contact via telephone this morning was unsuccessful, a message was left for a return call. We want to promptly assist you. At this time, however, we have not received sufficient documentationWith more identifying information from you, we will be
able to search our records more thoroughly. Once we receive the additional documentation or information indicated below, we will promptly to address your concerns:
__X___ A copy of your driver’s license or other state-issued identification document or you may contact me directly with that additional information
__X___ A copy of a voided check from the account in question or you may contact me directly with that additional information
We ask that you also include any other documentation that you believe would assist TeleCheckThe confidentiality of the information you provide is legally protected from unauthorized third party disclosure
Thank your for your consideration in this matter. Please feel free to also call me directly at the phone number provided below. I am available from 8:a.mto 5:p.mCentral Standard Time
*** ***-***
*** *** ***

Dear Mrs***,
Thank you for the opportunity in speaking with me on yesterday 12-10-14. Once you verify my credentials with the Revdex.com. Please feel free to contact me at your earliest convenience. I am available Monday through Friday from 8:am to
5:00pm Central Standard Time.
Kind Regards,
*** ***
opt1, ext

Ms***,
We want to promptly assist you. I attempted to speak with you by telephone on the afternoon of December 8, 2015, however you were not availableAt this time, we have not received sufficient documentation to research your complaintWith more identifying information from
you, we will be able to search our records more thoroughly. Once we receive the additional documentation or information indicated below, we will promptly address your concerns:
__X___ A copy of your driver’s license or other state-issued identification document or you may contact me directly with that additional information
__X___ A copy of a voided check from the account in question or you may contact me directly with that additional information
We ask that you also include any other documentation that you believe would assist TeleCheckThe confidentiality of the information you provide is legally protected from unauthorized third party disclosure
Thank you for your consideration in this matter. Please feel free to call me directly at the phone number provided below. I am available from 8:a.mto 5:p.mCentral Standard Time; Monday- Friday
Velvet W***
1-888-612-7431 ext***

Dear Mrand Mrs***,
A phone call was placed to the phone number provided in your complaint, a message for a return call was left. We want to promptly assist you. At this time, however, we have not received sufficient documentationWith more identifying information from you, we
will be able to search our records more thoroughly. Once we receive the additional documentation or information indicated below, we will promptly to address your concerns:
__X___ A copy of your driver’s license or other state-issued identification document or you may contact me directly with that additional information
__X___ A copy of a voided check from the account in question or you may contact me directly with that additional information
We ask that you also include any other documentation that you believe would assist TeleCheckThe confidentiality of the information you provide is legally protected from unauthorized third party disclosure
Thank your for your consideration in this matter. Please feel free to also call me directly at the phone number provided below. I am available from 8:a.mto 5:p.mCentral Standard Time
*** ***
*** *** ***

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" type="#_x0000_t202" o:spid="_x0000_s1026">
IMPORTANT NOTICE:
REFER TO TRACKING NUMBER
IN ALL FUTURE CORRESPONDENCE
November 18,
IMPORTANT NOTICE CONCERNING ELECTRONIC COMMUNICATIONS
By communicating through the Revdex.com's secured, automated complaint system, you AUTHORIZE TeleCheck to obtain and communicate your personal financial information and personal information to you and the Revdex.com via electronic mail. If you do not wish to communicate via electronic methods, please call TeleCheck directly at the numbers appearing below, or write to TeleCheck at the address listed below
Michael M***
NSecond St
Effingham, IL
RE: Consumer Dispute; Additional Information Required
Dear Michael M*** ,
On November 7, 2015, you contacted TeleCheck in order to dispute certain information in your file with TeleCheck. At that time, you provided us with the following identifying information:
Consumer Name & Address
Based upon the identifying information you provided to us, we have investigated our records, but cannot determine the information reported by TeleCheck that you disputing.
We want to promptly assist you in correcting any inaccurately reported information in our files. At this time, however, we have not received sufficient documentation to conduct an investigationWith more identifying information from you, we will be able to search our records more thoroughly. Once we receive the additional documentation or information indicated below, we will initiate reinvestigation promptly to address your concerns:
__X__ A copy of your driver’s license or other state-issued identification document
__X__ A copy of a voided check from the account in question
__X__ Statement of Dispute and Requested Action
We ask that you also include any other documentation that you believe would assist TeleCheck in investigating your disputeThe confidentiality of the information you provide is legally protected from unauthorized third party disclosure
In order for us to reinvestigate your dispute, please send the requested information and documentation with a copy of this correspondence to: TeleCheck Services, Inc., POBox Houston, Texas 77210-
If you have any additional questions: Please contact the Resolutions Department at (888) 612-Monday-Friday 8:a.mto 5:p.mCT
ALL RETURN CORRESPONDENCE MUST REFERENCE THE TRACKING NUMBER ABOVE OR A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK MUST BE INCLUDED
Thank you for working with TeleCheck to maintain the accuracy of your file
Sincerely,
Salante W***
Resolutions Department
Salante W***
Resolutions Department
cc: Revdex.com of Metropolitan Houston
Attention: Dispute Resolutions Department
WLoop South, Ste
Houston, TX
I also attempted to contact you by phone today around 5:16pm CST 052813V1DIS

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I have tried 2x to call back the person/number and have stayed on hold until told to leave a message.My driver's license was not associated with the original issueOn the initial complaint the Telecheck refused to give me a correspondence number such that I could reference the initial compliant.My compliant stands that Telecheck declined my check, written to ***, solely on the basis that Telecheck do not have records and they chose not to validate my credit by other options. I was embarrassed, and defamed in front of the *** representative.I have complained about this practice to ***, Revdex.com, *** ***, ** *** *** and posted to Consumer Complaints web site.For Telecheck, this is a catch I can't write checks with associated merchants because Telecheck do not approve checks since they have not previously approved checks and therefore have no records!For ***, they may simply place a notice "Existing Customers Only".For *** *** their accounts/checks are worthless because of this Telecheck policy
Regards,
Robert *** ***

Ms***,
I apologize, I sincerely thought I heard the person who referred me to her, state her name was ***, however her correct name is ***.
*** *** in the *** Department at ***, I've just spoken with her and she advised me that she would be happy to speak to you again and provide you with research results she conducted
And I have reviewed the attached bank statement, which lists check series *** *** ***, and there is no indication *** attempted to process through account number ending in ***1.
Furthermore, in all of your responses there is no indication based on receipt copies of check number *** provided, that the signature on the receipts is or is not yours.
Sincerely,
*** ***-***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution would be satisfactory to me

Dear Mr.***,
A phone call was placed to the phone number provided in your complaint, a message for a return call was left. We want to promptly assist you. At this time, however, we have not received sufficient documentationWith more identifying information from you, we will be
able to search our records more thoroughly. Once we receive the additional documentation or information indicated below, we will promptly to address your concerns:
__X___ A copy of your driver’s license or other state-issued identification document or you may contact me directly with that additional information
__X___ A copy of a voided check from the account in question or you may contact me directly with that additional information
We ask that you also include any other documentation that you believe would assist TeleCheckThe confidentiality of the information you provide is legally protected from unauthorized third party disclosure
Thank your for your consideration in this matter. Please feel free to also call me directly at the phone number provided below. I am available from 8:a.mto 5:p.mCentral Standard Time
*** ***
1888-612-*** ***