TeleCheck Services, Inc.

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" type="#_x0000_t202" o:spid="_x0000_s1026">
IMPORTANT NOTICE:
REFER TO TRACKING NUMBER
***
IN ALL FUTURE CORRESPONDENCE
April 20,
IMPORTANT NOTICE CONCERNING ELECTRONIC COMMUNICATIONS
By communicating through the Revdex.com's secured, automated complaint system, you AUTHORIZE TeleCheck to obtain and communicate your personal financial information and personal information to you and the Revdex.com via electronic mail. If you do not wish to communicate via electronic methods, please call TeleCheck directly at the numbers appearing below, or write to TeleCheck at the address listed below
*** ** ***
*** *** ***
*** ** ***
RE: Consumer Dispute; Additional Information Required
Dear Conyers ** *** *
On April 19, 2016, you contacted TeleCheck in order to dispute certain information in your file with TeleCheck. At that time, you provided us with the following identifying information:
Consumer Name & Address
Based upon the identifying information you provided to us, we have investigated our records, but cannot determine the information reported by TeleCheck that you disputing.
We want to promptly assist you in correcting any inaccurately reported information in our files. At this time, however, we have not received sufficient documentation to conduct an investigationWith more identifying information from you, we will be able to search our records more thoroughly. Once we receive the additional documentation or information indicated below, we will initiate reinvestigation promptly to address your concerns:
__X__ A copy of your driver’s license or other state-issued identification document
__X__ A copy of a voided check from the account in question
We ask that you also include any other documentation that you believe would assist TeleCheck in investigating your disputeThe confidentiality of the information you provide is legally protected from unauthorized third party disclosure
In order for us to reinvestigate your dispute, please send the requested information and documentation with a copy of this correspondence to: TeleCheck Services, Inc., POBox Houston, Texas 77210-
If you have any additional questions: Please contact the Resolutions Department at *** *** Monday-Friday 8:a.mto 5:p.mCT
ALL RETURN CORRESPONDENCE MUST REFERENCE THE TRACKING NUMBER ABOVE OR A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK MUST BE INCLUDED
Thank you for working with TeleCheck to maintain the accuracy of your file
Sincerely,
Salante ***
Resolutions Department
cc: Revdex.com of Metropolitan Houston
Attention: Dispute Resolutions Department
WLoop South, Ste
Houston, TX
I also attempted to contact you by phone today around 5:30pm CST.
***

*** ***
We want to promptly assist you. I attempted to speak with you by telephone this evening however, you were not availableAt this time, we have not received sufficient documentation to research your complaintWith more identifying information from you, we will be able to
search our records more thoroughly. Once we receive the additional documentation or information indicated below, we will promptly address your concerns:
__X___ A copy of your driver’s license or other state-issued identification document or you may contact me directly with that additional information
__X___ A copy of a voided check from the account in question or you may contact me directly with that additional information
We ask that you also include any other documentation that you believe would assist TeleCheckThe confidentiality of the information you provide is legally protected from unauthorized third party disclosure
Thank you for your consideration in this matter. Please feel free to call me directly at the phone number provided below. I am available from 8:a.mto 5:p.mCentral Standard Time; Monday- Friday
Velvet W***
*** *** ***

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" type="#_x0000_t202" o:spid="_x0000_s1026">
IMPORTANT NOTICE:
REFER TO TRACKING NUMBER
***
IN ALL FUTURE CORRESPONDENCE
October 30,
IMPORTANT NOTICE CONCERNING ELECTRONIC COMMUNICATIONS
By communicating through the Revdex.com's secured, automated complaint system, you AUTHORIZE TeleCheck to obtain and communicate your personal financial information and personal information to you and the Revdex.com via electronic mail. If you do not wish to communicate via electronic methods, please call TeleCheck directly at the numbers appearing below, or write to TeleCheck at the address listed below
*** ***
*** *** **
*** ** ***
RE: Your Inquiry
Dear Ms***,
TeleCheck has received your inquiry. In response, based on our research:
Please provide the information requested below:
__X___ Your driver’s license or other state-issued identification number.
__X___ The bank numbers listed at the bottom of your check from the account in question
We hope we’ve provided answers to your questions
If you have any additional questions: Please contact the Resolutions Department at (888) 612-Monday-Friday 8:a.mto 5:p.mCT
ALL RETURN CORRESPONDENCE MUST REFERENCE THE TRACKING NUMBER ABOVE OR A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK MUST BE INCLUDED
Sincerely,
David ***
Resolutions Department
cc: Revdex.com of Metropolitan Houston
Attention: Dispute Resolutions Department
WLoop South, Ste
Houston, TX
revised: 11-5-
***

Hi Mr***,
Thanks for taking the time to speak with me today. As we discussed, your file has been modified to bankruptcy status. But there's additional updates that I plan to make to your account when we speak tomorrow
Thanks,
Sal

Mr*** ** ***
Telecheck has received your complaint filed with the Revdex.com I spoke with you on 01/19/requesting additional information in order to locate your file. When I spoke with you I was advised that you had written a check this morning to *** and you no longer had an issue
and wished to close your complaint
If you have any additional question I may be reached at 888-612-EXT
Miriam H***

Dear *** ***
* *** *** ** contact you via telephone and was unsuccessful. I did leave a message for a return call on February 12, 2016. I wanted to verify where it is you sent in your information as you indicated in your complaint. And was your
information faxed, mailed, or emailed in to TeleCheck, and to what department, fax number, email address, or mailing address did you send this information to. Please advise.
I would like the opportunity to research your inquiry and respond accordingly, If you would please provide the following identifiers below so I may do so. And you may call me at your convenience to provide.
__X___ Your driver’s license or other state-issued identification
__X___ The bank numbers from left to right at the bottom of your check from the account in question
I am available Monday - Friday from 8:a.mto 5:p.mC.T
Kind Regards,
*** *** ***
*** *** *** *** ***

Dear Mr***,
We want to promptly assist you. At this time, however, we have not received sufficient documentationWith more identifying information from you, we will be able to search our records more thoroughly. Once we receive the additional documentation or information indicated
below, we will promptly to address your concerns:
__X___ A copy of your driver’s license or other state-issued identification document or you may contact me directly with that additional information
__X___ A copy of a voided check from the account in question or you may contact me directly with that additional information
We ask that you also include any other documentation that you believe would assist TeleCheckThe confidentiality of the information you provide is legally protected from unauthorized third party disclosure
Thank your for your consideration in this matter. Please feel free to also call me directly at the phone number provided below. I am available from 8:a.mto 5:p.mCentral Standard Time
David ***
opt1, ext ***

Hi Ms***,
Thanks for taking time to speak with me today. Per our conversation, your Daughter Ariel was receiving TeleCheck risk declines due to a lack of check writing history at TeleCheck merchants. I have since made updates to her account to reduce the
possibility of her receiving risk declines, allowing her to build her check writing history
Thanks,
Sal

Dear Mrs***,
Per your request enclosed is a copy of the check in question. I apologize for any confusion, inconvenience, and I appreciate your time in this matter. As we discussed I have waived the returned check fee and have requested the item be resubmitted to your
account for the total of $18.00.
I was able to contact MsJacobs at your financial institution who confirm the $transaction had not previously been processed based on the bank statements she reviewed.
If I may be of any further assistance please do not hesitate to call me directly.
I have sent a request for confirmaiton the item can be set up to go back through your account, and once your file has been cleared, I will send out a confirmation letter of clearance. And please be mindful that I am aware that this is through no fault of your own.
Kind Regards,
David ***

Dear Ms***,
I would like the opportunity to thank you for speaking with me on February 27, As per our discussion I contacted the Account Manager for *** *** in our Merchant Services area, and was advised that information pertaining to codes generated and their process were forwarded to that merchant for their review.
If I may be of any further assistance please do not hesitate to contact me directly at *** *** *** *** * *** *** between 8:30 a.mto 5:p.mC.S.T.
Kind Regards,
David F*

Ms*** ***
As you may know, TeleCheck offers check verification and check processing services to merchants nationwideWith this service, numerous merchants have agreed to accept checks that otherwise would notIn accordance with the service, when an individual wishes to use a check to make a purchase at a subscriber’s business, the merchant has TeleCheck compare the check writer’s identification number (generally his or her driver’s license number or other state-issued identification number) and bank account number to determine if TeleCheck has any information regarding either number that would indicate a likelihood that the check would return unpaid from the check writer’s financial institutionIf there is such information, TeleCheck so advises the merchantThe merchant, however, always has the option of accepting the check anyway and in numerous instances does soBased on our investigation, TeleCheck issued a risk based decline recommendation to *** *** on February 13, 2016, and in so doing returned what we refer to as a “Code to the merchantAs a check verifications company we can only base our decisions on the transaction and debt history contained in our databaseThis does not include your entire check writing history with every company or entity, this only pertains to merchants that use TeleCheck’s services
In regards to the conversations and initial complaint that you filed on December 31, regarding your payment made directly to ***, when you spoke with TeleCheck the only outstanding debt you had at that time was for the aforementioned merchantThis was the only item you spoke of and disputed at that time therefore, this is the only item investigated and resolvedWhen you were declined in December of the outstanding debt for *** was the reason for those declinesThis matter was resolved as previously advised on December 30, The additional checks on file including the *** transaction were never mentioned because these checks were not outstanding at that time and were never mentioned in any correspondence from youIt was assumed that you were aware of them due to the items being previously paid in fullAgain, there was no additional negative information besides the *** check to advise ofIf you have any questions regarding collection practices (Debt Notices, collection calls, check redeposits) of any debts on file, you are urged to contact TRS Recovery Services, Incand they will be happy to provide any information you needTheir number is 1-800-366-or 1-800-366-
Lastly, TeleCheck never received a request from you to validate any debts in our databaseWe cannot validate a debt unless the consumer has made a requestOnce a request is made to validate a debt, TeleCheck will be happy to honor that requestAs a courtesy, I will request validation for the *** transaction and mail to the address listed in your complaint
Once again, thank you for your consideration in this matter. Please feel free to call me directly at the phone number provided below should you need additional assistance. I am available from 8:a.mto 5:p.mCentral Standard Time; Monday- Friday
Velvet W***
1-888-612-7431 ext

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,ok...if the items are delivered
...how could I get charged with a return charge on my checks for insufficient funds....im also contacting my bank...*** clears checks before shipping items....now im confused as to why I got hit with charges from telecharge for insufficeint funds

Dear MrBoo,
A phone call was placed to the phone number provided in your complaint, a message for a return call was left. We want to promptly assist you. At this time, however, we have not received sufficient documentationWith more identifying information from you, we will be able
to search our records more thoroughly. Once we receive the additional documentation or information indicated below, we will promptly to address your concerns:
__X___ A copy of your driver’s license or other state-issued identification document or you may contact me directly with that additional information
__X___ A copy of a voided check from the account in question or you may contact me directly with that additional information
We ask that you also include any other documentation that you believe would assist TeleCheckThe confidentiality of the information you provide is legally protected from unauthorized third party disclosure
Thank your for your consideration in this matter. Please feel free to also call me directly at the phone number provided below. I am available from 8:a.mto 5:p.mCentral Standard Time
David Frizzell-Falcon
*** *** ***

Dear Mrs***, As I previously indicated I was not under any other impression other than responding to your complaint through the Revdex.com portal, as I have done. And furthermore, you were sent notification through the Revdex.com portal on March 24, regarding the clearance of your information More importantly a check transaction was processed on March 26, to *** using your Driver's License and Banking Numbers which obtained an approval code which further confirms your information was cleared as indicated in my response through the Revdex.com portal on March 24, 2017. I will re-iterate that I have made certain that your information, your driver's license and bank numbers are positive in TeleCheck systemPlease refer to the attached response provided through to the Revdex.com portal for further reference in response to your complaint. Kind Regards, David ***

Dear Ms***,
I would like the opportunity to thank you for speaking with me on October 19, 2015. As I indicated during our conversation, I was able to make adjustments to your file to lessen the likelihood of the risk declines from occurring.
Should you find yourself in need of any further assistance, please do not hesitate to call. Please see the attached response that has been uploaded into the Revdex.com portal for your review.
Kind Regards,
David ***-F*
ext
8:a.mto 5:p.m

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Regards,
I will not provide anymore id as this is a systematic problem with this company The fact is that they do not have the legal authority to profile me or anyone else My problem is on file and if this person chose to check into the problem, he would know his company is first breaking the law by profiling people and then blocking people from purchases.According to complaints on the web, I am not the only person that has problems with Telacheck

IMPORTANT NOTICE CONCERNING ELECTRONIC COMMUNICATIONS
By communicating through the Revdex.com's secured, automated complaint system, you AUTHORIZE TeleCheck to obtain and communicate your personal financial information and personal information to you and the Revdex.com via electronic
mail. If you do not wish to communicate via electronic methods, please call TeleCheck directly at the numbers appearing below, or write to TeleCheck at the address listed below
Dear *** ***,
I appreciated the opportunity in speaking with you today and wanted to confirm the conversation we had regarding the risk declines that you previously received on your account ending in ***.
As we discussed, these types of decline may be eligible for overturn if TeleCheck can verify the following:
Your address information
Your telephone number
Funds availability for the transaction
We sincerely regret any inconvenience or embarrassment you may have experienced as a result of this process. The changing marketplace has brought new challenges to merchants, particularly in the area of payment risk. Greater losses from identity theft and fraud require heightened vigilance in the review and acceptance of payment transactions. TeleCheck’s services help merchants control fraud-related losses, and controlled loss translates into better pricing and payment options for consumers
Thank you for your patience with our efforts to reduce fraud-related loss. You can learn more about TeleCheck’s risk analytics by visiting / ***
You have my direct phone number and if for any reason you need my assistance do not hesitate to contact me directly.
Kind Regards,
Velvet W***
SrProcessing Specialist
***

Hi Ms***,
Thanks for taking time out of your day to speak with me this morning. As we discussed during our previous phone conversations, your account was blocked from electronic processing due to a processing error on one of your previous transactions. I have since reached out TeleCheck's Electronic Processing department and had the block removed. The system shows that since those updates your checking account has been approved for transactions. Please feel free to give me a call at *** M - F 8am - 5pm cst for any questions or concerns
Thanks,
Sal

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" type="#_x0000_t202" o:spid="_x0000_s1026">
IMPORTANT NOTICE:
REFER TO TRACKING NUMBER
***
IN ALL FUTURE CORRESPONDENCE
July 7,
IMPORTANT NOTICE CONCERNING ELECTRONIC COMMUNICATIONS
By communicating through the Revdex.com's secured, automated complaint system, you AUTHORIZE TeleCheck to obtain and communicate your personal financial information and personal information to you and the Revdex.com via electronic mail. If you do not wish to communicate via electronic methods, please call TeleCheck directly at the numbers appearing below, or write to TeleCheck at the address listed below
*** ***
*** *** *** ***
*** ** ***
RE: Consumer Dispute; Additional Information Required
Dear *** *** ,
On June 26, 2015, you contacted TeleCheck in order to dispute certain information in your file with TeleCheck. At that time, you provided us with the following identifying information:
Consumer Name, Address, & Phone Number
Based upon the identifying information you provided to us, we have investigated our records, but cannot determine the information reported by TeleCheck that you disputing.
We want to promptly assist you in correcting any inaccurately reported information in our files. At this time, however, we have not received sufficient documentation to conduct an investigationWith more identifying information from you, we will be able to search our records more thoroughly. Once we receive the additional documentation or information indicated below, we will initiate reinvestigation promptly to address your concerns:
__X___ A copy of your driver’s license or other state-issued identification document
__X___ A copy of a voided check from the account in question
__X___ Statement of Dispute and Requested Action
We ask that you also include any other documentation that you believe would assist TeleCheck in investigating your disputeThe confidentiality of the information you provide is legally protected from unauthorized third party disclosure
In order for us to reinvestigate your dispute, please send the requested information and documentation with a copy of this correspondence to: TeleCheck Services, Inc., ** ** *** *** *** *** ***
If you have any additional questions: Please contact the Resolutions Department at *** *** Monday-Friday 8:a.mto 12:p.mCST and from 1:p.mto 4:p.mCST
ALL RETURN CORRESPONDENCE MUST REFERENCE THE TRACKING NUMBER ABOVE OR A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK MUST BE INCLUDED
Thank you for working with TeleCheck to maintain the accuracy of your file
Sincerely,
Salante W***
Resolutions Department
cc: *** ** *** ***
Attention: Dispute Resolutions Department
*** ** *** *** *** ***
*** ** ***
I also called and left a message for you on July 7, at 11:30am CST. ***

Revdex.com:
This letter is to inform you that TeleCheck Services, Inchas carried out to my satisfaction the resolution it proposed for my complaint, filed on 1/13/and assigned ID ***
Regards,