TeleCheck Services, Inc.

Mr***,
We want to promptly assist you. At this time, we have not received sufficient documentation to research your complaintWith more identifying information from you, we will be able to search our records more thoroughly. Once we receive the additional
documentation or information indicated below, we will promptly address your concerns:
__X___ A copy of a voided check from the account in question or you may contact me directly to provide this information
We ask that you also include any other documentation that you believe would assist TeleCheckThe confidentiality of the information you provide is legally protected from unauthorized third party disclosure
Thank you for your consideration in this matter. Please feel free to call me directly at the phone number provided below. I am available from 8:a.mto 5:p.mCentral Standard Time; Monday- Friday
Velvet W***
1-888-612-7431 ext***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I spoke with *** *** *** from Telecheck who was very helpful and apologetic for the delays in getting my money refundedThank You,*** ***

Hi *** ***,
Thanks you for being so patient while I researched your file.
As we discussed , I located two *** * risk declines that were issued by TeleCheck, one on December 26, 2014, at *** *** ***; and the other on December 20, 2014, at *** ***. Please be
assured that a TeleCheck-generated “*** *” does not indicate the presence of unpaid debt in TeleCheck’s data systems. Rather, it indicates that the transaction posed a potential risk of returning unpaid, based on a statistical review of its characteristics.
Nevertheless, I have since placed your file at a preferred status to help you avoid receiving these types of risk declines
Please let me know if I can be of further assistanceThank you.
Salante' ***
Senior Processing Specialist
Customer Resolutions
* *** * * ***
***
***

Dear *** ***,
We want to promptly assist you. At this time, however, we have not received sufficient documentationWith more identifying information from you, we will be able to search our records more thoroughly. Once we receive the additional documentation or information
indicated below, we will promptly to address your concerns:
__X___ A copy of your driver’s license or other state-issued identification document or you may contact me directly with that additional information
__X___ A copy of a voided check from the account in question or you may contact me directly with that additional information
We ask that you also include any other documentation that you believe would assist TeleCheckThe confidentiality of the information you provide is legally protected from unauthorized third party disclosure
Thank your for your consideration in this matter. Please feel free to also call me directly at the phone number provided below. I am available from 8:a.mto 5:p.mCentral Standard Time
*** ***
*** *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meSomeone from the company called, I returned her call and received a direct phone number and extension to contact her directly should there be another issue in the future.*** ***

*** ***
We want to promptly assist you. I attempted to speak with you by telephone on October 20, 2015, however you were not availableAt this time, we have not received sufficient documentation to research your complaintWith more identifying information from you, we will
be able to search our records more thoroughly. Once we receive the additional documentation or information indicated below, we will promptly address your concerns:
__X___ A copy of your driver’s license or other state-issued identification document or you may contact me directly with that additional information
__X___ A copy of a voided check from the account in question or you may contact me directly with that additional information
We ask that you also include any other documentation that you believe would assist TeleCheckThe confidentiality of the information you provide is legally protected from unauthorized third party disclosure
Thank you for your consideration in this matter. Please feel free to call me directly at the phone number provided below. I am available from 8:a.mto 5:p.mCentral Standard Time; Monday- Friday
Velvet W***
1-888-612-7431 ext

MrsHerbert,
Thank you for speaking with me by telephone on March 30, As discussed, your file has been cleared and you are now able to write your checks as normalPlease see the attached letter as confirmation for your records
Thank you for your consideration in this
matter. Please feel free to call me directly at the phone number provided below should you have any additional questions or concerns. I am available from 8:a.mto 5:p.mCentral Standard Time; Monday- Friday
*** Warford
1-800-927-ext

Ms***-***,
Thank you for affording TeleCheck the opportunity to address your complaintPer our telephone conversation I advised you of the reason for your declines at *** as well as ***. You also mentioned a decline occurring in October of 2014. TeleCheck shows no
transactions on file with any of our merchants from the account ending in in the year of We are only able to retrieve transactions within the last months Please see below for a reiteration of the declines you received
TeleCheck was contacted for check approval by *** *** on June 1, 2015, regarding check #1528, in the amount of $130.72. *** *** approved this transaction based upon information obtained from TeleCheck. However, when we later called your bank to verify fund availability for the check, we were informed that funds were not yet posted as available in your accountIn instances such as this, the merchant will refrain from approving checks based upon information obtained from TeleCheck on the same account until fund availability, clearance or account validation for the check is established. For this reason, check #1529, payable to ***, in the amount of $was not approved by ***
This is the same reason your check written to *** was not approvedTeleCheck was contacted for check approval by *** on June 26, 2015, regarding check #1550, in the amount of $644.08. *** approved this transaction based upon information obtained from TeleCheck. However, when we later called your bank to verify fund availability for the check, we were informed that funds were not yet posted as available in your accountFor this reason, your check payable to ***, in the amount of $was not approved by ***
At this time we have removed any negative information from your file associated with the checks referenced above. Your file currently reflects a positive status
Please feel free to call me directly at the phone number provided below if you have any questions or concerns. I am available from 8:a.mto 5:p.mCentral Standard Time
*** ***
832-939-Ext

Dear Mrs***
I attempted to contact you via telephone on *** 14, and left a message for a call back request.
We want to promptly assist you. At this time, however, we have not received sufficient documentationWith more identifying information from you, we will be
able to search our records more thoroughly. Once we receive the additional documentation or information indicated below, we will promptly to address your concerns:
__X___ A copy of your driver’s license or other state-issued identification document
__X___ A copy of a voided check from the account in question
We ask that you also include any other documentation that you believe would assist TeleCheckThe confidentiality of the information you provide is legally protected from unauthorized third party disclosure
Thank your for your consideration in this matter. Please feel free to also call me directly at the phone number provided below. I am available from 8:a.mto 5:p.mCentral Standard Time
*** ***
*** *** *** *** ** *** ***

MrJohnson,
Thank you for allowing me to speak with you this afternoon regarding your check decline at Wal-Mart on April 22, As discussed in our telephone conversation you may contact me anytime regarding any future issues you may encounter when presenting a check through TeleCheck's system and I would be happy to assist you in getting your transaction approvedI have also attached your Telecheck File Report per your request
Please feel free to call me directly at the phone number provided below should you have any additional questions or concerns. I am available from 8:a.mto 5:p.mCentral Standard Time; Monday- Friday
Velvet W***
*** *** ***

Dear Ms***,
I appreciate your concerns and I can only relay to you, I was not provided any information (identifiers) to even begin to research your complaint.
I will also let the Revdex.com know that based on your response you are not willing to provide. And I appreciate and respect your concerns, I will not ask any further.
If I can be of any further assistance I am available Monday through Friday from 8:a.mto 5:p.mC.S.T
Kind Regards,
*** ***-***

MsBoring,
Please allow me to begin by apologizing for the experience you have had in attempting to resolve your forgery disputeIt is our practice and goal to assist all consumers in resolving any issues or concerns that they may have as quickly and courteously as possible
Our records
indicate that your file has recently been updated per documentation received on July 18, Please find attached the clearance letter previously mailed to you for your records
Thank you for your consideration in this matter. Please feel free to call me directly at the phone number provided below should you need further assistance. I am available from 8:a.mto 5:p.mCentral Standard Time; Monday- Friday
Velvet ***
1-888-612-7431 ext

Hi *** ***,
Thanks for taking time out of your day to speak with me today. Per our conversation, there are steps that TeleCheck could take to make updates and adjusmemnts to your account to lessen the possibility of you receiving declines; but we'd need your banking numbers (routing & account number) to locate and research your decline. Since you're unwilling to provide your banking numbers, we're currently unable to locate your account to make the updates to help you avoid receiving any future declines. Please feel free to contact me at ph# *** ext*** for any questions or concerns
Thanks,
*** ***
Customer Resolutions

lnw oop email Revdex.com complaint#*** received from *** *** regarding return check fees that were dedecucted from his account - called and spoke to consumer / he states that the funds were deducted from his acct before being sent to telecheck - consumer already faxed docs to collections -
will have consumer fax docs to me direct - *** - ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me since the problem has already been resolved I was never contacted by the company but I did find a number online after many hours of research and finally did get to talk with a real person who assisted me in resolving an issue dated back to I would suggest that the company update their phone numbers and make it easier for people to talk to a real person since they depend on identification numbers that last only days It is hard to enter numbers that you don't actually have and then you can't speak to someone Thank you for helping me with this problem

Dear *** ***,
Thank you for your inquiry
Upon your request, TeleCheck has completed the reinvestigation of the disputed debt(s). After a thorough review, we have determined the information in our records is:
__X___ Inaccurate or Unverifiable. Our
records have been modified to reflect the change. The following is a consumer report reflecting this change:
Consumer Name
Bank Number
DL
SSN
Check No/
Record ID
Check Date
Payee
Amount
Status
*** ***
N/A
N/A
N/A
N/A
N/A
N/A
N/A
Modified
Unless we hear from you again, we will assume you agree with these findings. If you have questions about the results of the reinvestigation, please call our Resolutions Department at the number below, and we’ll be happy to answer them.
NOTICE: If requested, TeleCheck will provide a description of the procedure used to determine the accuracy and completeness of the information and will include in it the business name and address of any furnisher of information contacted in connection with such information and the telephone number of such furnisher, if reasonably available Please be advised that you have the right to add a statement to your file disputing the accuracy or completeness of the information contained therein. If a determination has been made that the disputed information was inaccurate or cannot be verified, you have the right to request that TeleCheck provide notification of deletion or revision of the inaccurate or unverifiable information to any person specifically designated by you who has, within two years prior to the date of such request received a consumer report for employment purposes, or within six months prior to the date of such request received a consumer report for any other purpose, which contained the deleted or modified information. If you file a statement of dispute, you have the right to request that TeleCheck provide a copy of the statement of dispute, or clear and accurate codification or summary thereof, to any person specifically designated by your client who has, within two years prior to the date of such request received a consumer report for employment purposes, or within six months prior to the date of such request received a consumer report for any other purpose, which contained the disputed information.
If the disputed information has been deleted and is later reinserted in the file, upon verification of its accurateness, TeleCheck will notify you in writing of this action, within business days of its occurrence
If you would like a copy of your TeleCheck File Report, please visit www.telecheck.com to obtain instructions and an order form, or call the Customer Call Center at 1-800-366-to have an order form mailed to you
Other questions? Please call our Resolutions Department at (888) 612-Monday-Friday 8:a.mto 5:p.mCT
Sincerely,
Velvet ***
Resolutions Department
TeleCheck Services, Inc

Dear *** ***,
I attempted to call you at the phone number provided in your complaint I was unable to leave my contact informaiton as a message response came on after several rings, indicating your voice mail box has not been set up yet.
If you would at your convenience please
contact me directly, as I would be happy to assist you. I am available Monday through Friday from 8:a.mto 5:p.mCentral Standard Time.
*** ***
*** *** *** *** ** *** ***

*** *** *** ***
Please be advised that TeleCheck Services, Inc., would not have been collecting on any returned checks. *** *** *** is in fact the collection agency, you may have paid and spoken with. I dont have any information provided within your complaint to
begirn addressing your inquiry.
Will you please provided a collection record reference number, or your state issued driver's license, and/or the bank numbers listed at the bottom of your check from left to right. So that I may research and response to your complaint accordingly.
Kind Regards,
David F*
ext

Hi Mr***,
Thanks for taking the time to speak with me today. Per our conversation, you are receiving TeleCheck risk declines due to a lack of check writing history on your account at TeleCheck merchants. I'd like to verify funds on the account so that I can make adjustments and
updates to your account. Lets get together tomorrow so that we can get your issue resolved
Thanks,
Sal

Hi Ms***,
My name is Sal with TeleChecks Resolutions department. I'll be working your complaint case. I called and left a message for you today around 4:30pm CST. Please feel free to contact me ph# 888-612-M - F / - pm
Thanks,
Sal