Terry Frey & Son Plumbing & Heating Reviews (126)
Initial lawn application service was not performed or did not provide adaquate, acceptable results Over the following 6-weeks; two emails were sent and two personal phone calls were made to the local servicing office Initial email went unanswered The second email was responded to advising me that the application would be reapplied No service was ever performed Each of the two phone calls to "Sally" resulted in unfullfilled promises that a representative would call me back I was told twice that I would receive a full refund of my $application fee No refund has been received
Scheduled an aeration in the Fall of and put flags by sprinkler heads and underground downspouts The technician ran over and cracked two of the underground downspouts despite being flagged I have called numerous times to have Naturescape rfollow through on their proposed remedy Each call results in a run-a-round with the person answering the phone and stating at the end of the call that a manager will get back to me Have yet to get a follow up call telling me when things will be fixed
sent a full year payment to have lawn service done in a timely fashion according to there websiteThey have not showed up to control my weeds and take care of my lawn
Weeds, Weeds, Weeds, after several seasons of being with this company my lawn is a total disaster from their services, I have emails as proof of my trying to get their attention but this I can say about NaturescapeThey are the best at figuring out a way to ESCAPE from providing what the customer is paying for & that is service with eradicating weeds from my yaa rdThey will spray you pay then you complain to weeks later they spray again and respray again over and over then after more weeds that tell you they are going to put a different chemical down only to months later the spraying has produced even more weeds "I HAVE PICTURES I CAN UPLOAD & MY EMAIL TO AND FROM THEM"This company is better at climbing a tree to tell a LIE than stand on the ground and deliver the TRUTHI am a VIETNAM VET 100% disabled who can't handle this company & their antics of constant LIES over & over again
I have had your company spraying my yard only to see I have thrown my social security income down the toilet! You do not know how to kill weeds! I complained about my yards trouble area - between the sidewalk and the street They send a dumbo out to spray with a hand held sprayer and spray all up in my yard - mind you NOT the area that really needed it - and have killed my yard Well the manager comes to my home - weeks ago and tells me they will come out and plug my yard and "over seed" it for NOTHING! Well, they keep making appointments and NEVER show up or call to say they won't be here - - in other words he is simply jacking me around I told him I wanted a full refund for hard earned money I paid to the company and have absolutely seen NO RESULTS whatsoever! You need to clean house in the Lexington office or all you will ever get it complaints and people wanting a full refund!
all the other lawn care services in my area have done there customers yards weeks ago mine looks terrible you are going to have a hard time getting mine caught up to the look of all of my neighbors there's look great they are mowing there's for the second time and I don't even have much grass you need to work weekend etc or whatever you have to to catch up we are working long hrs and weekends to get are customers there RVs deliveredI work at RV dealership and we will not disappoint are customers you get a Starr for service are yard looks terrible and it started looking bad end of season and is worse now JoeThe first several years are yard looked amazing but has declined a lot now
I was turned over to a collection agency by this company yet I never signed up for their service???
Paid for annual lawn fertilizer applications, only applications to date The company serviced the wrong address two other times, They were notified and promised that the lawn would be serviced within a few days
Didn't happen My lawn looks horrible Several brown patches where the grass is destroyed and weeds invading the lawn!
After repeated calls to company, including talking to * ***, I cancelled my service I am waiting for a refund!
On December 5, we sent a check to Naturescape in the amount of $This was the early payment amount for My husband and I are now retired and have decided to do our own lawn care treatmentsI contacted Naturescape by phone on January and January to cancel the contract for and to request a refundStephanie advised me that it would be no problem to issue a refundIt's now been over a month and no refund has been received
company was hired to fertilize my lawn instead, they burnt my lawn and have not rectified this to my liking will not return phone calls
Naturescape employees are in and out of my property within to minutes, my backyard alone is 3/of an acre so really how thorough can one be, the last times they sprayed my lawn, it either rain heavy right before or right after their applications, Really not a satisfied customer
Apply to the Eau Claire locationEven though I pay for a weed prevention service, so far I have called this business over times for them to take care of the weed in my lawnThe person who come to do the service does not see or check the status of the lawnThey just spray their poor quality product and leaveThey have come so far times to get rid of the weed but, lime I said, the poor quality of products does not make any differenceI would understand if the other lawns around me had some weed invasion or something, but since they do not use this company service, they do not have any issueI even asked to talk to the manager of the Eau Claire location and explained the problem and my concern of paying for a service that I am not getting (PREVENTIVE MAINTENANCE) and all I got was "We will take care of it the next time we are around your neighborhood"
This is my 3rd and last year doing business with this companyLast year we had the same exact issues (they had to come extra times to fix the same issue my lawn has now), but the convinced me to give them a try againThey even gave me a discounted rate for this year, but I totally regret itI hope this message gets to the head of the organization and see if the improve their poor service
We have been with Naturescape for 12+ years in Minneapolis, the service this year has been horrible Our second application(weed killer) which should have been done in Late May early June, it took place the last week in JulyWe were told the next application could not happen before days or the fertilizer could burn our lawn They are coming out on Monday (days) I requested a refund for the second application since the weeds have already taken over the yard Still waiting for that check too! We heard all the excuses, late winter, short staffed, computer problems etc Seems like they are running out of excusesI am not sure how negative reviews produces an A+ rating on this website We will be looking for a new service for next year
I paid in full for lawn and tree/shrub care I sent an email prior as well with concern regarding the trees/shrubs behind my backyard fence When first application for tree/shrub they did not service trees/shrubs behind fence That day I called and requested that they be serviced I was told that it would happen weeks went by and still not serviced called and spoke to receptionist who explained really busy but would get it done Week and half later they serviced lawn and not trees Called talked to receptionist and asked that a manager call me back Was told that *** was manager and she would have them call me back No call 2nd application was done this past week Back trees were not service again Gate access to area is there and they have been told Trees were not fertilized no markings in soil to say they were fertilized I never heard from Brian I left a message again No return phone call 100% customer satisfaction guaranteed hours service call througho
Fond du Lac WI locationPoor communicationLawn looks worse then if I do it myselfThey just tell you what you want to hear with no resultsI want a refundService is poorNo communitcation if something is wrongPoor branchI had one guy call and then anotherThey didnt know what to do
This years flyer came with "SAME GREAT LAWN PRICES AS LAST YEAR" My price went up $and when I called she said they had miss measured my yard (even though they went online and saw the dimensions of my yard immediately) She also said Jesse would call me back (which never happened) I'm not sure if it's poor customer service or advertising Buyer beware
I paid for services and received no services I was finally contacted about service and they were clueless about what was going on Paid in mid February and finally received a call late may they said would send refund now a good month later and nothing horrible services would never recommend to anyone!
Assured of fertilization and weed control Areas of grass turning brown with many healthy weeds as well as flourishing weeds throughout yard Now have 20+ new crabgrass plants in small front yard along with more dying grass They are billing me $for the season of which I did not agree to I have paid $for first application which has NOT been satisfactory I understood this to include a pre-emergent for crabgrass which has not shown to be effective as well as controlling other weeds
Purchased the Fall Aeration with Over Seeding on 9/26/ Contacted company on 10/regarding when the service would be performed Was told that they only schedule out 1-days in advance
When service wasn't performed by 10/29, I sent an email to cancel the service and refund my money Company offer to perform the service by the end of the week Responded back that I wanted to cancel my service and receive a refund
Came home on 11/to find that part of the service was performed Invoice clearly states that the service was "Fall Aeration" No over seeding performed
Want a total refund of my money, since I cancelled the service
Naturescape Lawn Care has been taking care of my yard for about yearsThey do an excellent job! They are prompt, courteous, and my yard looks great! I highly recommend themBefore they started doing my yard it was mostly weedsWithin years it was a great looking yardI was impressed! Their mosquito control is great too