The Arizona Republic

This letter is in response to your letter concerning Ms. [redacted], Complaint #[redacted].  Please accept our sincerest apologies for the inconveniences and frustrations that Ms. [redacted]experienced.[redacted], Circulation Support Specialist, reviewed the history of the account....

 It was determined that the amount Ms. [redacted] requested for $12.86 would be refunded.  [redacted] has requested the refund be forwarded to Ms. [redacted].  Since all information, including the credit card that was on account was removed, the refund will be sent by check to Ms. [redacted].  All information has been placed on the Internal Do Not Contact List and any other information has been removed. Ms. [redacted] should not receive any further communication, ads, promotions or correspondence of any kind in the future.All of Ms. [redacted]'s requests have been honored.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Steve P[redacted]

This letter is in response to your email concerning [redacted] (complaint ID# [redacted].  Please accept our sincerest apologies for the difficulties and frustrations Ms. Mahoney experienced with credit card fraud.  We understand her concerns and empathize with the hardship this...

caused.Janice T[redacted] Customer Support Manager, has been working with Ms. [redacted] regarding her complaint, and has resolved this matter to the customer’s satisfaction.  If you have any further questions or concerns, please feel free to contact Janice directly at [redacted]@republicmedia.com.Sincerely, Tad K[redacted]Director of Consumer Subscription MarketingThe Arizona Republic/USA Today Network

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I do not accept the response of the business. The AZ republic contacted me and I provided them with the information I wanted in the obituary and now they have the audacity to want to charge me 358.00 for an online obituary when the legacy had one up at no cost 358.00 that's crazy that is absolutely absurd this whole process with my brothers death has been ridiculous who on earth charges 358.00 for a article on line I could have set up my own website at 90% the cost of what there not charging but trying to rip me off for.  Now they taken the one that was up that at least said that my brother had passed and now there's nothing up so friends or family members who are looking for info now have nothing ever since my brother died they have been trying to nickle and dime me I could see paying 40 50 or even 60 for a simple online but to charge basically the cost of cremation is crazxy. I ASKED THEM TO SIMPLY REPLACE THE ONE THEY PUT UP WITH OUT MY PERMISSION AND NOW THEY HAVE THERE NERVE TO CHARGE AN OBCENCE AMOUNT OF MONEY FOR A SIMPLE ARTICLE WHICH NOW HAS BEEN PERMANTLY REMOVED AND NOW I HAVE NOTHING.  Hello –  Attached is the proof of the obituary. The cost to run this in the AZ Republic is $358.00. Please let us know when you’d like this to publish. We will need prepayment before publication. If you’d like this to publish tomorrow, we will need prepayment before noon today. Please call us at the number below to pay via credit card. Please be sure to reference order [redacted] and to specify your desired publication date. Also, please let us know if you have any questions or changes.

This letter is in response to your complaint regarding the two charges to your credit card after cancelling your subscription account.  Please accept our sincerest apologies for the inconveniences and frustrations we have caused to you.
Mr. [redacted] subscription account is showing as...

cancelled in our system.  A refund of $24.39 plus applicable tax was refunded back to Mr. [redacted] credit card on 11/09/2014 and his subscription account is now showing as being cancelled on 10/31/2014. 
[redacted], Customer Support Specialist, corresponded with Mr. [redacted] through email and he confirmed that he did receive his refund.
If there are further questions or concerns, please feel free to contact [redacted] directly at ###-###-####.

This letter is in response to your email concerning [redacted], complaint #[redacted].  Please accept our sincerest apologies for the inconveniences and frustrations Ms. [redacted] experienced with her Arizona Republic subscription.[redacted], Customer Support Specials was able...

to contact Ms. [redacted] and provided a detailed history of her account, including specials received and a disclaimer regarding special promotions.  After crediting Ms. [redacted] account for any misunderstanding of the promotional rates and one final buy one and get one free offer was granted to Ms. [redacted].  Ms. [redacted] paid the balance and the promotional rate and was satisfied with the resolution to this complaint.  For any future questions or concerns, Ms. [redacted] has been provided with [redacted]’s direct telephone number: ###-###-####.

This letter is in response to your email concerning L. S[redacted] (complaint ID [redacted]).  Please accept our sincerest apologies for the inconveniences and frustrations caused by the unwanted deliveries of free YES Sunday product.  The address is set in our system to never deliver the free...

YES Sunday product.  Joe N[redacted], the District Manager in charge of delivery in this neighborhood, has been notified of this issue.  He will ensure that the carrier stops delivery and will perform service checks.  He left telephone messages on August 24, 2016 to inform L. S[redacted] of this. If there are any further concerns regarding this complaint, please contact Joe directly at [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I appreciate you helping me in this matter and reopening this compliant against Arizona Republic. Initially they did not have my name until I officially made the complaint through the Revdex.com, I have been receiving on a regular basis soliciting and other information from this company that is personally addressed to me.  I have scanned and attached 3 separate files. The first one labeled "scan" has several mailers in the one file, it also indicates the dates for reference. I sent you some of the mailers and not all of them.
Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have received two copies of a manual billing for the period covering April 11 through May 10. While I appreciate the efforts to send the corrected billing, it is again a manual billing and does not represent a correction to the automated billing that was consistently wrong. If it is the policy of the Revdex.com to close the case before the automated billing is proven to be corrected then that is OK. I will open a new complaint if necessary. Again I appreciate all efforts to correct this problem and sincerely hope it has been resolved.  
Regards,
[redacted]

This letter is in response to your email concerning Marsha [redacted] (complaint # 11924641).  Please accept our sincerest apologies for the inconveniences and frustrations Ms. [redacted] experienced with her newspaper subscription.   We have verified that a refund check for $26.38 has been...

requested, which Ms. [redacted] should receive via U.S. mail in approximately 14 business days.  Her account has been cancelled and there will be no future charges.  We regret the poor customer service she experienced, and the team that works with sales vendors has been informed of the solicitation issue that occurred.  If there are further questions or concerns regarding this complaint, please feel free to contact Customer Support Specialist Mary Y[redacted] directly at [redacted] or [redacted].   Sincerely, The Arizona Republic Consumer Solutions Center

This letter is in response to your letter concerning Mr. [redacted], Complaint #[redacted]8. Please accept our sincerest apologies for the inconveniences and frustrations that Mr. [redacted] experienced receiving continuous advertisements to his email address. [redacted], Customer Support Specialist...

researched our contact directory and discovered that Mr. [redacted]’s email had already been placed on the Do Not Contact Registry.   [redacted] also contacted the Online Ad Traffic Administrator who has requested to have Mr. [redacted]’s email removed globally. [redacted] was able to contact Mr. [redacted] via email and telephone to convey the steps that have been taken in order to stop all email contact.  Mr. [redacted] was satisfied with the steps Mary has taken to resolve the issue of unsolicited emails from being sent in the future. In the event Mr. [redacted] has further questions or concerns [redacted] has provided her with her phone number [redacted] and email [redacted]

This letter is in response to your letter concerning [redacted]  Please accept our sincerest apologies for the inconveniences and frustrations that Ms. [redacted] experienced. Mary [redacted], Circulation Support Specialist, reviewed the history of the account. ...

Ms. [redacted] telephoned Ms. [redacted] and has been able to explain some issues regarding automated payment system and that she would be able to honor Ms. [redacted]’ s  request for a refund.  A refund in the amount of $28.59 has been requested. Ms. [redacted]  was agreeable to the refund and this has resolved the matter to her satisfaction  Ms. [redacted] has also provided Ms. [redacted] with her direct telephone number: ###-###-#### and her email[redacted] if any future questions or concerns should arise.

This is in response to your email concerning Sandy L[redacted] (complaint ID# [redacted]).  Please accept our sincerest apologies for the inconveniences and frustrations Ms. L[redacted] has experienced with a balance due on her account.  We have verified that the balance on her account has been...

cleared, and she owes nothing to The Arizona Republic. Alma G[redacted], Customer Support Specialist, left a voicemail message for Ms. L[redacted] on 9/6/2016 to inform her of this resolution, and a letter will be issued to confirm that the balance has been removed.  If there are any further concerns regarding this complaint, please contact [redacted] directly at ###-###-####.

This letter is in response to your letter concerning Mr. [redacted]. [redacted], Complaint ID#: [redacted].  Please accept our sincerest apologies for the inconveniences and frustrations that Mr.[redacted] has experienced.  [redacted], Circulation Support Specialist, contacted Mr....

[redacted] after researching and located recordings of Mr. [redacted] initial call on February 18, 2015.   Mary [redacted] removed any and all balance due from February 18, 2015 through to 5/15/2015 when the subscription actually  cancelled.  After clearing all balances [redacted] called and spoke with Mr. [redacted] to apologize and let him know that his account balance was cleared and no balance would be due. Mr. [redacted] is satisfied with the measures taken to resolve this issue.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

This letter is in response to your email concerning [redacted] (complaint ID [redacted].Please accept our sincerest apologies for the inconveniences and frustrations Mr. [redacted] has experienced with his newspaper subscription invoices. Currently there is an issue with our online payment...

system when breaking outthe subscription cost and carrier tip. The problem seems to be occurring when a tip to a carrier is made during an online payment.  Unfortunately, that seems to be triggering our system to add a carrier tip to future invoices. Our system programmers are working to find and resolve the problem, but we currently do not have an estimate as to when this issue might be fixed. We have advised Mr. [redacted] to pay for his subscription via U.S. mail to avoid paying the invoice amount that includes carrier tip, until this issue is resolved.   [redacted] and [redacted], Customer Support Specialists, have been communicating with Mr. [redacted] via email regarding his complaint, as they are unable to reach him by phone. His subscription account was researched and a one year payment summary was created and sent via email for his review.   The summary specifies how payments were allocated between subscription cost, tax, and carrier tip, confirming that the carrier tip portion has been allocated to the carrier.  A custom invoice for May 2015 was also sent to him via email and U.S. Mail. We truly appreciate Mr. [redacted]’s business.  If he is in need of further assistance regarding his subscription, please contact Mary directly at ###-###-####.   Sincerely,[redacted]Administrative AssistantGannett Publishing Services

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

This letter is in response to your email concerning [redacted] (complaint#11846294).  Please accept our sincerest apologies for the inconveniences and frustrations Mr. [redacted] experienced with missed deliveries of the TV Week in The Arizona Republic.  We truly appreciate his business...

and readership, and have taken the necessary steps to resolve this issue.   Donna W[redacted], Distribution Director, spoke with Mr. [redacted] on December 6, 2016.  She has alerted the contractor and service checks are being performed to ensure that the TV Week is included with his delivery.   Donna provided her direct number in case there are any further delivery issues.    Sincerely, Gannett Publishing Services