The Arizona Republic

This letter is in response to your email concerning [redacted] (complaint ID# [redacted]).  Please accept our sincerest apologies for the inconveniences and frustrations Ms. S[redacted] experienced with customer service.   Mary Y[redacted] Customer Support Specialist, spoke with Ms. [redacted]...

on 12/30/2015 regarding her complaint.   Ms. [redacted] expressed her concerns regarding the phone lines, agents and online services.  Due to the inconveniences and frustrations Ms. [redacted] experienced Mary issued the full refund of her last payment in the amount of $40.44.  Per Ms. [redacted] request the account has been closed and all banking information removed at the time of cancellation.  Ms. [redacted] is satisfied with this resolution, and may contact Mary directly at ([redacted] if she is in need of further assistance.

This is in response to your letter concerning [redacted] (complaint #[redacted]).  Please accept our sincerest apologies for the continued frustrations that Mr. [redacted] experienced with unwanted mailers.   Mary Y[redacted], Circulation Support Specialist, verified that his email and mailing...

addresses, in addition to his phone number, have been added to our Do Not Contact registries, and he should receive no further contact from The Arizona Republic.    If there are any further questions or concerns regarding this issue, please contact Mary Y[redacted] directly at 602-444-1938 or [redacted]   Sincerely,   The Arizona Republic Consumer Solution Center

This letter is in response to your email concerning Lorna [redacted] (complaint #[redacted]).  Please accept our sincerest apologies for the inconveniences and frustrations Ms. [redacted] experienced with her newspaper subscription.   Mary Y[redacted], Customer Support Specialist, was unable to reach...

Ms. [redacted] by phone so she sent an email to her on January 27, 2017.  Mary verified in the email that her account has been cancelled, the balance due removed, and she owes nothing to The Arizona Republic.  She also pointed out our disclosure statement which states that subscribers need so call customer service to cancel their subscription. This is printed on all new order forms and on our website.  If there are further questions or concerns regarding this complaint, please feel free to contact Mary directly at [redacted] or [redacted]   Sincerely, The Arizona Republic Consumer Solutions Center

This letter is in response your email concerning [redacted] (complaint ID# [redacted]).  Please accept our sincerest apologies for the inconveniences and frustrations Mr. [redacted] experienced with his newspaper subscription.   We truly regret that newspaper deliveries continued during his...

recent vacation stop request.  The manager in charge of delivery in his area has been notified of the issue, and Mr. [redacted] account has been credited for two weeks.  We have also offered Mr. [redacted] a discounted rate for the next six months.    Mary Y[redacted], Customer Support Specialist, sent an email to Mr. [redacted] on 10/6/16 informing him of this resolution, however she is still awaiting a response.  If there are further questions or concerns regarding this complaint, please feel free to contact Mary directly at [redacted] or my[redacted]@repupublicmedia.com.

This letter is in response to your letter concerning Mr. [redacted], Complaint #[redacted].  Please accept our sincerest apologies for the inconveniences and frustrations that Mr. [redacted] experienced.Mr. [redacted] started a 3 for 1 promotional subscription...

on 9/28/2014 to be paid through to 12/27/2014 and  was placed on a 5th of the month Easy Pay draw.  1 payment was made at that time for $28.27 (included tax).  The main contention was the monthly auto payment occurred earlier than the end of the 3 for 1 promotion and that the original call regarding this issue was an agent's promise to refund back  to the subscribers credit car;, 1 free month; and, another promotional 3 for 1 offer. Instead of the refund going to the Credit Card on account it was refunded as a check and was charged twice more.[redacted] Circulation Support Specialist, has followed up with [redacted] by phone. The subscriber requested all of January and February payments be refunded in full as they were promised a free month plus a 2nd 3 for 1 without another payment being drawn from the credit card on account. A partial refund for February's payment was refunded upon cancellation on 2/11/2015 has been processed.  A refund for the remaining balance from February and January has been requested.  These actions resolve the complaint to the satisfaction of [redacted].  [redacted] is happy with this resolution.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Sandy L[redacted]

This letter is in response to your letter concerning Mr. [redacted], Complaint ID #[redacted].  Please accept our sincerest apologies for the inconveniences and frustrations Mr. [redacted] has experienced. [redacted], Customer Support Specialist, contacted our Finance department and verified a...

refund of $21.02 was refunded to Mr. [redacted] card on 10/21/2014.  Sara corresponded with Mr. [redacted] through email.  Mr. [redacted] states that he has not received that refund and still is requesting a refund of $40.00.  Sara requested a refund of $40.00 be issued to Mr. [redacted].  This refund will be issued as a check from our parent company [redacted], and he should receive this in 7-10 business days.If there are any further questions or concerns, Customer Support Specialist [redacted] can be contacted at ###-###-####.

This letter is in response to your email concerning [redacted] *. [redacted] (complaint ID#[redacted]).  Please accept our sincerest apologies for the inconveniences and frustrations Ms. [redacted] experienced with cancellation and subsequent billing for her...

newspaper subscription.   [redacted], Customer Support Specialist, was able to speak with Ms. [redacted] briefly on 08/20/2015; however, Ms. [redacted] requested that [redacted] call her the next day as Ms. [redacted] was unable to take the time to talk at that time.  [redacted] called as was requested on 8/21/2015 before 3:00 p.m. and left a detailed message.  Since [redacted] did not receive a return call she sent a detailed email regarding this matter.  [redacted] has included in an email to Ms. [redacted] a short spreadsheet reflecting the payment history and a letter of apology.  Per the requested settlement requested by Ms. [redacted] and her husband any unauthorized charges and balance due has be cleared from their account.  All services and future charges have been stopped as the account was already inactivated. [redacted] provided her email and telephone number ###-###-#### in the event Ms. [redacted] required any further assistance.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Chris V[redacted]

This is in response to your email concerning Sandy L[redacted] (complaint ID# [redacted]).  Please accept our sincerest apologies for the inconveniences and frustrations Ms. L[redacted] has experienced with a balance due on her account.  We have verified that the balance on her account has been cleared, and she owes nothing to The Arizona Republic. Alma G[redacted], Customer Support Specialist, left a voicemail message for Ms. L[redacted] on 9/6/2016 to inform her of this resolution, and a letter will be issued to confirm that the balance has been removed.  If there are any further concerns regarding this complaint, please contact [redacted] directly at ###-###-####.

This letter is in response to your email concerning George S[redacted] (complaint# [redacted]).  Please accept our sincerest apologies for the inconveniences and frustrations Mr. S[redacted] has experienced with missed deliveries of The Arizona Republic.  We truly appreciate Mr. S[redacted]’s business and...

readership, and have taken the necessary steps to resolve this issue.   Iris A[redacted] District Manager, has addressed the missed deliveries with the contractor and is performing service checks to ensure that delivery gets back on track.  Additionally, the account has been credited for two Wednesdays and two Sundays of missed deliveries.  Please contact Iris directly at ###-###-#### if there are any further concerns regarding this complaint.    Sincerely,   Gannett Publishing Services

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11837136, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

This letter is in response to your email concerning [redacted] (complaint ID#[redacted]).  Please accept our sincerest apologies for the inconveniences and frustrations we have caused Mr. [redacted] with the repetitive telephone calls that he has received.  We regret that this was not...

completed on his first request.  We have removed his telephone number provided in the complaint from all customer databases, so communications should cease immediately.  If there are any further concerns regarding this complaint please contact [redacted], Customer Support Specialist, directly at ###-###-####.   Sincerely, [redacted]Administrative Assistant Gannett Publishing Services

This letter is in response to your letter concerning Ms[redacted]. [redacted], Complaint #[redacted]0. Please accept our sincerest apologies for the inconveniences and frustrations that Ms. [redacted] experienced regarding access to some digital information associated with The Arizona Republic. Mary Y[redacted],...

Customer Support Specialist, contacted Ms. [redacted] by phone and was able to assist her with the information she needed in order to better access information that is associated with digital articles associated with The Arizona Republic.  Ms. [redacted] was satisfied with the steps and assistance Mary has taken in order resolve the issue of trouble accessing information.  A special rate has been applied to Ms. Barbara’s subscription due to the inconveniences she experienced. In the event Ms. [redacted] has further questions or concerns or assistance accessing her digital subscription, Marry Y[redacted] has provided her with her phone number [redacted] and email [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Andre N[redacted]

This letter is in response to your complaint regarding cancellation of your subscription and a refund for the remaining balance of unused deliveries.  Please accept our sincerest apologies for the inconveniences and frustrations we have caused to you. 
Mr. [redacted] started a special...

7-day Sun Club special that is specifically for winter visitors.  These offers are annual and are non-refundable and non-transferable.  This offer was started on 10/12/2014.  On 10/28/2014, our cancellation department received a call from Mr. [redacted] to cancel his subscription.  At that time, he was notified it could be cancelled but no refund could be issued due to the terms and conditions of the Sun Club offer.  The subscription was left open.  A floor coach in the Circulation department listened to the original phone call and Mr. [redacted] was notified of the terms and conditions of the Sun Club offer.
[redacted], Customer Support Specialist, cancelled Mr. [redacted] subscription account effective 11/19/2014 and processed a refund for the remaining credit balance of $187.99.  This refund will be processed back to the card it was paid within 3-5 business days.  On 11/18/2014, we received Mr. [redacted] letter with his $10.00 Fry's gift card enclosed in it and it was returned to the appropriate department.  [redacted] emailed Mr. [redacted] and notified him of the resolution.
If there are any further questions or concerns, please feel free to contact [redacted] at ###-###-####.

This
letter is in response to your letter concerning Mr. Chris
V[redacted],
Complaint #[redacted].  Please accept our
sincerest apologies for the inconveniences and frustrations that Mr. V[redacted] experienced.Mary
Y[redacted], Circulation Support Specialist, reviewed the history of the
account. ...

It was determined that Mr.
V[redacted] requested his account be cancelled immediately and the most recent
payment for the monthly digital subscription refunded.Mary
Y[redacted] has refunded the payment in the amount of $10.80 (this was the
subscription rate plus tax) to the credit card on the account and should reflect as
a credit within 5 business days.  The account has been cancelled and no
further payments will be processed.  The
requests Mr. V[redacted] made have been honored and satisfied at this time.  An email was sent
to him on 11/13/2015 to inform him of the resolution.

This letter is in response to your letter concerning Ms. [redacted], Complaint # 11307801.  Please accept our sincerest apologies for the inconveniences and frustrations that Ms. [redacted] experienced with her service and cancellation of her subscription. Mary Y[redacted], Customer...

Support Specialist researched the history on her account and was able to credit and clear the $9.43 that was on her account.   The balance was cleared and Ms. [redacted] should not receive any further communication from our collections department. Mary Y[redacted] has also placed Ms. [redacted] on the Do Not Contact Registry so that we do not contact her for any matter in the future.  Per requested, Mary Y[redacted] has sent Ms. [redacted] a letter through Ms. [redacted]’s email and through United States Postal Service confirming that the balance has been cleared.  In the event Ms. [redacted] has further questions or concerns Mary Y[redacted] has provided her with her phone number [redacted] and email [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]