The Arizona Republic

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Regards,*** ***

Mr*** is a previous employee and asked to be removed from receiving a subscription. On the day of separation from the company, Mr***'s known information was removed from all points of contact. I added the following information to be removed from our systems and placed on our
internal do not call registry. Email address in question ***) and ***) Also included was to have direct mail removed from solicitation from his delivery address *** * *** *** *** ** ***, and phone number on file ***. Above information was also sent to our IT department to validate information in question was removed. Can we please have any future questions sent to *** *** in our HR Department. Thank you for your time, *** ***, Customer Support Manager

This letter is in response to your letter concerning Ms*** ***, Complaint ID#: *** Please accept our sincerest apologies for the inconveniences and frustrations that Ms*** experienced.*** ***, Circulation Support Specialist, has followed up with
Ms. *** by telephone. After careful research it was determined that her account would be given a credit for several months and she was also offered the same special promotional rate as she previously received for one more year This offer was accepted by Ms*** and payment was made. Ms*** is satisfied with the offer and the *** *** *** complaint has been positively resolved

[redacted], Customer Support Specialist, has followed up with Ms. [redacted] via email on 1/16/2015.  The copies of the mailings that Ms. [redacted] provided helped us to identify the problem and we were able to completely remove her address from our databases.  She should not receive any additional correspondence from our company.  If further assistance is needed with this complaint please contact [redacted] at ###-###-####.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

This is in response to your email concerning [redacted] (complaint #11832159).  Please accept our sincerest apologies for the continued frustrations that Ms. [redacted] experienced with unwanted emails.   Mary Y[redacted], Circulation Support Specialist, verified that her email mail address...

has been added to our Do Not Contact registries, and she should receive no further contact from The Arizona Republic.    If there are any further questions or concerns regarding this issue, please contact Mary Y[redacted] directly at ###-###-#### or [redacted].com.   Sincerely,   The Arizona Republic Consumer Solution Center

Thank you for the follow up regarding [redacted] complaint.  The letter that Ms. [redacted] mentions that she received from us was an apology and confirmation from [redacted] Co.’s VP of Customer Service, that she will no longer receive further correspondence from our company (see attached).  This letter was sent to her as directed by the letter we received from Ms. [redacted] lawyer (see attached). As stated previously, the copies of the mailings that Ms. [redacted] provided helped us to identify the problem and we were able to completely remove her address from our databases.  She should not receive any further correspondence from our company.   Sincerely[redacted]Administrative Assistant[redacted]

This letter is in response to your letter concerning [redacted], Complaint ID #[redacted].  Please accept our sincerest apologies for the inconveniences and frustrations Ms. [redacted] has experienced. [redacted], Supervisor in the Consumer Solutions Center, called and spoke with Ms....

[redacted].  She has since received the Thanksgiving Day edition of the paper and she considers this matter to be resolved.If there are any further questions or concerns, Customer Support Specialist [redacted] can be contacted at ###-###-####.

This letter is in response to your email concerning [redacted] (complaint # [redacted]).  Please accept our sincerest apologies for the inconveniences and frustrations Ms. [redacted] experienced with her newspaper subscription.   Mary Y[redacted], Customer Support Specialist, spoke with Ms. [redacted]...

on January 11, 2017.  Her subscription account has been cancelled and the balance has been removed.   If there are further questions or concerns regarding this complaint, please feel free to contact Mary directly at ###-###-#### or [redacted]@republicmedia.com.   Sincerely, The Arizona Republic Consumer Solutions Center

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
I have received a refund from the Arizona Republic newspaper,and an assurance the account will not be billed again 
and the paper will not be delivered to me. and I am satisfied my complaint is finished.
                                                                                                                                        
Regards,
[redacted]

This letter is in response to your complaint regarding delivery issues and requesting a refund.  Please accept our sincerest apologies for the inconveniences and frustrations we have caused to you. 
Mrs. [redacted] started a subscription on 11/02/2014 for a Wednesday and Sunday three...

months for the price of one promotion and made a payment of $14.83.  She didn't receive the first paper on 11/02/2014. 
[redacted], Customer Support Specialist, called and spoke with Mrs. [redacted] on 11/05/2014.  Customer was missing this paper as well.  Mrs. [redacted] said that she had already disputed the $14.83 charge with her credit card company in hopes to get her payment back.  [redacted] credited her subscription account for three months and offered to get the delivery issues taken care of.  [redacted] contacted the appropriate departments and found out this customer's address was on the wrong delivery route.  Delivery issues have since been resolved.  Mrs. [redacted] payment is still on the subscription account, along with the $14.00 [redacted] credited.  Mrs. [redacted] three months for the price of one promotion will expire on 02/01/2015 and the $14.00 credit applied to the account will extend this to 03/01/2015.
If there are further questions or concerns, please feel free to contact [redacted] directly at ###-###-####.

This letter is in response to your email concerning [redacted] *. [redacted] (complaint ID #[redacted]).  Please accept our sincerest apologies for the inconveniences and frustrations Ms. [redacted] has experienced regarding invoicing and payments.  [redacted], Customer Service Specialist...

reviewed Mrs. [redacted] account and has explained the invoicing to Mrs. Witte.  Our billing system is designed to automatically generate an invoice only if the amount of funds on the account is not sufficient to cover the next month’s subscription. [redacted] has forwarded a 2 year payment history; a complete history with payments, credits, debits, and bills of their account for the last 2 years and 5 months; and, a twenty-one (21) month history of monthly charges per Mrs. Witte’s request.[redacted] has provided Ms. [redacted] with her direct phone number of ###-###-#### for any future assistance.  If there are further questions or concerns regarding this complaint, please feel free to contact [redacted] directly at ###-###-####.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I would also like to encourage the Arizona Republic to understand, their salesman who came to my door to offer this deal did not state that I was signing for automatic payments out of my account, and since my subscription was good thru the 27th of the month, why they took it out on the 5th (before the 27th not after) was upsetting.  Their salesman can attest to the fact that I could not read his form and could not even sign it without my reading glasses and to write him the check.  I only saw, with my glasses on, where to sign the little pink piece of paper.  That is my lesson learned here, NEVER TRUST ANYONE'S WORD.  I share some responsibility in this in trusting that young man and not being able to read the entire front and back of that little pink piece of paper, he never said  I was signing up for automatic payments, after all I gave him a check.  Also, the number of times I called to report the other (2), same problems, early removal of my money and newspaper staff saying "oops your the third person to call with this problem", only verifies that I am not alone in this kind of mess.
Regards,
[redacted]

This letter is in response to your email concerning Jess V[redacted] (complaint #[redacted].  Please accept our sincerest apologies for any inconveniences and frustrations Ms. V[redacted] experienced.   Kristine F[redacted], Classified Manager, contacted Ms. V[redacted] via email, as the phone number provided was unavailable.  The obituary from legacy.com has been removed. That type of obituary is placed by Legacy Funeral Home with direction from the State of Arizona.  If there are further questions or concerns regarding this complaint, please feel free to contact Kristine directly at ###-###-#### or [redacted]   Sincerely, The Arizona Republic Classified Regional Sales Center

This letter is in response to your email concerning [redacted] (complaint ID #[redacted]).  Please accept our sincerest
apologies for the inconveniences and frustrations Ms. [redacted] has experienced
regarding her newspaper subscription.  [redacted],
Consumer...

Solutions Specialist, spoke with Ms. [redacted] on October 16, 2015
regarding the issues she has experienced.  The District Manager in charge
of her delivery has been alerted about the missed deliveries and will work with
the carrier to get delivery back on track.  The balance due on her account
has been removed, a $26 credit was applied, and her subscription was switched
to 7 day delivery due to the frustrations she experienced.  Ms. [redacted] accepted
the steps that were taken to resolve this complaint. If there are further questions or concerns regarding this complaint,
please feel free to contact [redacted], Consumer Solutions Manager, directly at ([redacted]
[redacted]Manager[redacted]
Administrative AssistantGannett Publishing Services

This letter is in response to your email concerning Walter [redacted] (complaint #[redacted]), which is also addresses the same issue for complaint for #[redacted] Please accept our sincerest apologies for the inconveniences and frustrations Mr. [redacted] experienced when trying to start a newspaper...

subscription. Mary Y[redacted], Customer Support Specialist, spoke with Mr. [redacted] on January 26, 2017, regarding this issue.  An incorrect address was provided on the order form from the sales vendor, so the account could not be started.  We located where his check was applied, and a refund for $17.48 has been processed, which he should receive in approximately 14 business days.  If there are further questions or concerns regarding this complaint, please feel free to contact Mary directly at (602) 444-1938 or [redacted]   Sincerely, The Arizona Republic Consumer Solutions Center

Still sending mailers as of 12 Jan 2017. Spoke with representative, Mary Y[redacted], to try and resolve it. Forwarded all past Revdex.com documents to her so she could look into why the mailers are still being sent with her supervisor and IT team.

This letter is in response to your letter concerning Mr. [redacted]  Please accept our sincerest apologies for the inconveniences and frustrations that Mr. [redacted] experienced with continued delivery of the free Sunday Yes publication. [redacted], Customer...

Support Specialist was able to contact Mr. [redacted] by telephone and conveyed that the district manager has been informed of the deliveries and to ensure that no future deliveries of the Yes publication would occur. [redacted] has also place Mr. [redacted] on the Do Not Contact Registry so that we do not solicit him in the future.  [redacted] has also emailed a recap of the steps she has taken to ensure that no further deliveries of the Yes publication would occur.  Mr. [redacted] was satisfied with the resolution to this matter. In the event Mr. [redacted] has further questions or concerns [redacted] has provided him with her phone number [redacted]

This letter is in response to your email concerning Joan [redacted] (complaint# [redacted]).  Please accept our sincerest apologies for the inconveniences and frustrations Ms. [redacted] has experienced with missed deliveries of The Arizona Republic.    Kevin S[redacted], our delivery partner in...

this area, left a voicemail message for Ms. [redacted] on January 26, 2017, to let her know he will discuss this issue with the carrier and perform service checks to ensure delivery gets on track.  We truly appreciate Ms. [redacted] business and readership. If there are any further concerns regarding this complaint, please contact Donna W[redacted], Distribution Director, at 602-444-4213.    Sincerely, Gannett Publishing Services

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I was indeed contacted today by Mr. Rais and have every confidence that they will resolve the delivery problem with his help. Therefore, I would appreciate it if you would show this complaint as resolved. Thank you for interceding on my behalf.
Regards,
[redacted]