The Arizona Republic

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11846294, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I want to thank the Revdex.com for the valuable service you provide!
Regards,
[redacted]

This letter is in response to your email concerning [redacted] (complaint#[redacted].  Please accept our sincerest apologies for the inconveniences and frustrations Mr. [redacted] has experienced with missed deliveries of The Arizona Republic.   Mr. [redacted] was contacted by a manager...

on August 10, 2016, regarding this issue.  We regret that the account was originally set up with the incorrect address.  That has since been corrected, credit for the missed issues was applied to his account, and his Sunday delivery will continue to be monitored to ensure consistency.    Sincerely,   Gannett Publishing Services

This letter is in response to your email concerning [redacted] (complaint #[redacted]  Please accept our sincerest apologies for the inconveniences and frustrations Mr. [redacted] experienced with his newspaper subscription. Mary Y[redacted] Circulation Support Specialist, was able to contact Mr. [redacted]...

and discussed the service and billing issues at length.  Mr. [redacted] was given credit through to February 2016 and placed on automatic payment to commence at that time for the $27.50 monthly rate plus tax per requested.  Mr. E[redacted] has Mary Ya[redacted] direct telephone number and email if there are any future requests or concerns. Mr. [redacted] was satisfied with the resolution to this matter.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
L. S[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

This letter is in response to your email concerning unwanted mail that [redacted] received from The Arizona Republic (complaint ID [redacted]).  Please accept our sincerest apologies for the inconveniences and frustrations we have caused Ms. [redacted]. We have verified that all of Ms. [redacted]’s...

contact information has already been registered in our [redacted] registry.  Her address is set to never receive mail delivery and direct mail as well.  All correspondence and contact will stop within a few weeks.  Additionally, the District Manager in charge of delivery in her neighborhood has verified that delivery of the Sunday YES product has stopped. 
If there are further questions or concerns regarding this complaint, please feel free to contact [redacted], Customer Support Specialist, directly at ([redacted].
Sincerely,
[redacted]
Administrative Assistant
Gannett Publishing Services

This letter is in response to your second email concerning [redacted] (complaint ID [redacted]). Please accept our sincerest apologies that he received the free YES Sunday product last Sunday. We have notified the carrier again that these deliveries must stop, and will perform service checks. If there are any further concerns regarding this complaint, please contact [redacted] directly at ###-###-####. Sincerely, [redacted]Administrative AssistantGannett Publishing Services

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]  They have responded and am satisfied with our current paper deliveries!

This letter is in response to your letter concerning Mr. [redacted], Complaint # [redacted].  Please accept our sincerest apologies for the inconveniences and frustrations that Mr. [redacted] experienced with his newpaper subscription. According to our system records,...

the $69.12 balance was for newspapers delivered from 10/29/2014 to 1/8/2015 part of our grace period policy. This policy allows customers uninterrupted service when payments do not reach us prior to their due date.  The information is disclosed on our website and every customer’s invoice.  A telephone call, email and/or letter to our Customer Service Department will stop delivery if a customer does not wish to receive delivery beyond their payment due date.  We have this policy to avoid interruption of delivery service to our customers.  After researching the history of the account, it appears that Mr. [redacted] had received a renewal increase rate and did not want to renew his subscription.Unfortunately, there is no record on his account showing a call to cancel was received, so delivery service was not stopped.  We truly regret that our grace period policy has caused further aggravation to Mr. [redacted].  We have verified that the $69.12 balance on his account has been cleared, and he owes nothing to The Arizona Republic. [redacted], Customer Support Specialist, attempted to call Mr. [redacted] on 3/30/2015 but there was no option to leave a voicemail. She also sent an email to inform him of this resolution, and an apology letter is being issued to confirm that the balance has been removed.If you have any further questions or concerns about this complaint, please contact [redacted] directly at ###-###-####.  Sincerely,[redacted]Administrative AssistantGannett Publishing Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
On March 27, I filed a complaint against the Arizona Republic.  The complaint was that the AZ Republic continued to deliver the YES Essential Shopper advertising circular to my address in spite of numerous online and phone attempts to get them to stop delivery.  I am not interested in the advertising provided and I am also concerned for the safety of my property if I am not there to pick it up since it makes it look like no one is home.  The desired outcome was that they stop delivery of that advertising circular.  On April 1, there was a response from the AZ Republic apologizing for the inconveniences and frustrations and that the Distribution Director, [redacted], was notified to stop delivery and to perform service checks to confirm that delivery ceases.  Also on April 1, [redacted] left a message for me indicating that she would talk to the carrier and would double check to ensure the delivery stopped.  Based on those indications, I felt this was a reasonable solution and accepted it via the website prompts, a bit confused by the options available and not knowing that action would close the complaint without the ability for recourse if the delivery continued.  On Sunday, April 5, the YES Essential Shopper was again delivered to my address.  I placed a call to [redacted] on Monday, April 6 and she has not responded to my call.  I do not consider the original complaint resolved and would appreciate it if this case would be reopened.  My inclination would be to wait at least 4 weeks after the first stop delivery to ensure the correction is in fact in place.
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I hope this email finds you well. I am still unfortunately have received further contact from Arizona Republic. The latest is this letter that was mailed to me and the sender is stating that they have made a halt to the "YES" publications to my home long ago, however I have also received various soliciting material from Arizona Republic and not just the YES.  They have been well aware of this. I have been in contact with a local law firm about this company and that they continue to harass me with their deliveries and contact.  I have attached the letter from the customer rep VP and the envelope with the date noted. They have been very slick with sending me material that will not have a date on the mailer or on the envelope, but it has continued. I have not made any contact with this company as a response in the last couple of months.I am wondering if my case can remain open since the mailers haven't ended.Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
l do not agree with your response that it will take up to a few weeks to end your harassment soliciting. As if immediately end all contact and distribution.
Regards,
[redacted]

This letter is in response to your email concerning [redacted] (complaint ID# [redacted]).  Please accept our sincerest apologies for the inconveniences and frustrations we have caused Ms. [redacted] with the poor customer service that she experienced with her newspaper...

subscription.[redacted], Consumer Solutions Center Supervisor, left a message for Ms. [redacted] on 3/17/2015 regarding the delay with her refund and the poor customer service that she received.  A refund check for $18.37 was cut and mailed on 3/11/2015 from our check processing center in [redacted], IN, and depending on the mail service, she should receive it this week.  The manner in which her account and calls were handled is being addressed and corrective action taken. [redacted], Consumer Solution Center Performance Manager, sent a letter to Ms. [redacted] on 3/17/2015 to apologize for her experience (see attached).  If there are further questions or concerns regarding this complaint, please feel free to contact [redacted] directly at ###-###-####. Sincerely, [redacted]Administrative AssistantGannett Publishing Services

This
letter is in response to your letter concerning Mr. [redacted] [redacted], Complaint
#[redacted].  Please accept our
sincerest apologies for the inconveniences and frustrations that Mr. [redacted]
experienced.Mary
Y[redacted], Circulation Support Specialist placed a completed stop for...

any
publications to the address [redacted]., Phoenix, AZ 85021 and
has notified the area office in charge of delivery to ensure that Mr. [redacted] receives no further
deliveries.  Ms. Y[redacted] attempted telephoned Mr. [redacted] on 12/02/2015 and
12/04/2015 and was unable to leave a message as the voice mail was not set up
to receive messages.  Mary Y[redacted] then emailed Mr. [redacted] to let him know
that she has done everything possible to ensure no further publications would
be delivered to his address. Mary Y[redacted] has also given Mr. [redacted] her direct
phone ###-###-#### number, email my[redacted]@republicmedia.com and the main phone number ###-###-#### to the support line in the event Mr.
[redacted] has any future questions or concerns.

This letter is in response to your email concerning Regina K[redacted] (complaint [redacted]).  Please accept our sincerest apologies for the inconveniences and frustrations Ms. K[redacted]r experienced with her newspaper subscription. Mary Y[redacted] Customer Support Specialist, spoke with Ms....

K[redacted] on March 30, 2017 to explain that she was not owed a refund. Her subscription account had a balance due that has been removed.  She will receive a letter confirming this resolution.  If there are further questions or concerns regarding this complaint, please feel free to contact Mary directly at ###-###-#### or [redacted]   Sincerely, The Arizona Republic Consumer Solutions Center

This letter is in response to your email concerning Steve [redacted] (complaint#[redacted]).  Please accept our sincerest apologies for the inconveniences and frustrations Mr. [redacted] has experienced with missed deliveries of The Arizona Republic.  We truly appreciate Mr. [redacted]’s business...

and readership, and have taken the necessary steps to resolve this issue.   Sevey R[redacted], a manager for our partner in charge of delivery in this area, spoke with Mr. [redacted] on October 21, 2016.  He will work with the new carrier on the route and perform service checks to ensure that delivery gets back on track.   Sevey provided his direct number in to Mr. [redacted] in case he has any further delivery issues, and his account has been credited for two weeks for the missed deliveries.   Additionally, the Consumer Solutions Center manager has been alerted to Mr. [redacted]’s experience in order to address the handling of the account.   Sincerely,   Gannett Publishing Services

This is a rejection because I do know if I would be able to comment if I submitted an acceptance and because I won't know if the problem is resolved for several weeks as the Yes! circular is only delivered on an irregular basis.This issue was brought to the attention of the Arizona Republic many weeks ago.  Multiple emails were sent to the company to resolve the issue.  I only received one personal response.  The rest of the responses were computer generated.  None of my complaints seemed to resolve the problem.  I am not surprised that it took a complaint to Revdex.com to get some kind of, possibly, meaningful personal response. In fact, I was very surprised to see a personal response in my email this morning.  Now I understand why it was received.  It should have not taken this long to, possibly, resolve an issue as simple as this.With regard to the voice mail issue.  My voice mail is setup with a generic response.  Voice mails are left on a regular basis.  In any case, in situation like this, an email is much preferred as it provides me with concrete and verifiable documentatation.I will accept the resolution after I am satisfied the Yes! circular is no longer being delivered to my property. If the delivery is permanently stopped I will accept the resolution.

This letter is in
response to your letter concerning Ms. [redacted] Complaint
#[redacted]  Please accept our sincerest apologies for the inconveniences
and frustrations that Ms. [redacted] experienced.Mary Ya[redacted] Circulation Support Specialist, reviewed the promotional ad that was in
question...

by Ms. [redacted] and telephoned Ms. [redacted] to discuss the matter.  Since the promotional ad was not clearly stated, Mary obtained
permission from her supervisor to honor Ms. [redacted] request to receive the 7 day
delivery at the .99 per week rate for 6 months.Ms. [redacted] was
satisfied amiable to the resolution to this matter.  Ms. [redacted] was provided
with Ms. Ya[redacted] direct telephone number: 60[redacted]f any future questions
or concerns should arise.

This letter is in response to your letter concerning Ms. [redacted], Complaint ID#: [redacted].   Please accept our sincerest apologies for the inconveniences and frustrations that Ms. [redacted] experienced.[redacted] researched and found that Ms. [redacted] had not been set up to...

receive the Sun Yes product in our system.   [redacted] contacted the district office and requested the delivery of the previous Sun Yes to Ms. [redacted] as soon as possible.  On Tuesday, October 5, 2015 the Distribution Manager assured that Ms. [redacted] would receive the paper at her residence that day.  [redacted] called and left Ms. [redacted] a message regarding her Sun Yes delivery scheduled for this week and the weeks to follow.  [redacted] was finally able to reach Ms. [redacted] to verify the delivery of the Sun Yes and to ensure Ms. [redacted] had Mary’s direct number in the event there were any furtherissues regarding the delivery of her Sun Yes publication. Ms. [redacted] was satisfied with the resolution to this issue.

This letter is in response to your email concerning Andre N[redacted] (complaint # [redacted]).  Please accept our sincerest apologies for the inconveniences and frustrations Mr. N[redacted] experienced with unwanted emails.   Mary Y[redacted] Customer Support Specialist, confirmed that Mr....

N[redacted] email address has been added to our DNC database.  He should receive no further contact from The Arizona Republic.  If Mr. Nie[redacted] needs further assistance regarding this complaint, he is welcome to contact Mary directly at ###-###-#### or [redacted]   Sincerely, The Arizona Republic Consumer Solutions Center