The Bancorp Bank

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards,

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [First, Chime or Bancorp have the information totally wrong as is to be expected I received a letter stating that the refund had actually come through on the 19th and they apologized that it was not posted to my account as soon as it should have been Second, why would have been classified "Buyer's Remorse", when the Merchant verified the amount was being refunded The Customer Service representative for Chime are mns I have decided to resolve the issue myself by re-directing my Direct Deposit That will totally solve the problem My Credit Union has Customer Service Reps that are competent and intelligent enough to know a pending refund from alleged "Buyer's Remorse" But, this will not be an issue for Bancorp or Chimeas I will take my business elsewhere and maybe they will have "Customer Service Remorse" and learn from this experience If they don't, oh well They are not the first company to sink for lack of Customer Service and they definately will not be the last The only remedy they can give me is a $credit for holding my money hostage in order to make a little interest Revdex.com, I would like to thank you all for your excellent work It is so unfortunate, that Bancorp or Chime cannot be trained at your agency

Dear [redacted] This letter is in response to the concern you raised with the Revdex.com regarding your PayPal Prepaid MasterCardWe have reviewed your complaint and our findings are listed below On September 28, 2014, you ordered your card online On October 4, your card was activated and a cash load transaction for $was completed at ACE at 3:P.Mon October That same day two separate ATM withdrawals were completed, each in the amount of $ On October 7, a claim was submitted to NetSpend, the program manager, stating the ATM did not dispense the money for either of the $transactions On November 5, provisional credits for both transactions along with the associated $fees posted to your account On November 22, you attempted to use your card for cash withdrawals in the amounts of $and $ You contacted Customer Service on November stating you did not receive the cash from the ATM Unfortunately, an error was made by the representative working your dispute claim and the provisional credit posted on December instead of December We sincerely apologize for the delay in posting the provisional creditsAs a courtesy NetSpend has posted a $credit to your account along with the reversal of three $balance inquiry fees that posted to your account We hope that this information is helpful Please contact us with any additional questions Sincerely, THE BANCORP Payment Solutions Group

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below 9/29/ Their statement says “your accout was established under the standard terms of our Safe Harbor IRA, which also should have been provided to you by the previous custodian.“ Which implies IRA is a Individual Retirement Account is refered to as “an annuity is a contractually executed, relatively low-risk investment product” I was NOT aware of or given any letter with the words -“The terms include a standard $maintence fee” “that was assessed in July when the account was established and an annual maintence fee that is charge on the anniversary of the ccount opening in subwequent years.” Again, I thought it was an IRA which would imply Individual Retirement Account that would give interest payments of some sortNot FeesAdditionally” No additiona fees have been assessed.” which is incorrect, they have taken $of my money Regards,

[redacted] This letter is in response to the concern you raised with the Revdex.com regarding your Simple account We have reviewed the complaint and our findings are summarized below The terms of the Simple account specify that third party deposits are not accepted Accordingly, when your account received an electronic deposit for a state tax refund in the amount of $on February 10, that included a third party’s name, your were notified by Simple that the item would be returned to the remitter The item was returned to the remitter on February 11, In the same email notification from Simple you were advised that if you also had a federal tax refund deposit coming to the account it would also be returned if it was payable to you and a third party A direct deposit from the IRS in the amount of $was presented to the account on February 12, It was returned to the IRS on February 14, You completed a number of transactions during this period, including a debit in the amount of $on February 12, Consequently, when the federal tax refund was returned to the IRS on February 14, it created a negative balance in the amount of $ When we inquired with Simple about whether a phone agent might have prompted you to quickly withdraw your funds before the restriction was placed on the account, the agent’s recollection was that she had provided this recommendation as an “emergency” fix This was an obvious departure from standard procedures, and we have communicated to the Simple management team that advising a customer to knowingly overdraw her account is not an acceptable method of account management We have allowed a number of subsequent deposits to post to the account, and as of April 24, they resulted in moving the account back to a positive balance of $ You withdrew this amount from the account on April 25, 2014, and on that same day the Bank processed the recovery for the amount of $that was charged off on April 9, The charge off was processed due to a regulatory requirement that precludes us from carrying a negative balance for more than days Because we anticipated the ability to recover these funds the account was not closed Consequently this situation will not generate any type of derogatory reporting If you wish to close the account you may contact Simple at your convenience We apologize for the frustration and inconvenience this caused for you, [redacted] Shortly after this occurred we were able to approve and implement a new policy regarding the receipt of tax refund deposits that are made payable to our customer and a third party It is unfortunate that the solution was developed after you had already been inconvenienced, but we did want to let you know that we took your situation and your input very seriouslyWe truly regret your unfortunate experience We trust the information provided above will address this matter Please contact us with any additional questions

[redacted] This letter is in response to the concern you raised with the Revdex.com regarding your Get It Prepaid MasterCard We have reviewed your complaint and our findings are summarized below On February 14, four cash advance transactions posted to your account You state these transactions could not have been made by you since you did not receive and activate your card until February 19, On February 23, you filed a lost card dispute, but unfortunately these four transactions were not referenced on that dispute form On April 17, you filed a dispute stating that the four transactions that took place on February 14, were not initiated by you On April 22, a permanent credit in the amount of $was issued to your account [redacted] , we apologize for the inconvenience and frustration this caused you We regret the delay in receiving your funds, and we are glad we’ve had the opportunity to resolve your concern We hope that this information is helpful Please contact us with any additional questions

Good morning, *** I've attached copies of the response letter and refund check we mailed to [redacted] regarding his recent complaint.Please let me know if you have any questions Enjoy your weekend

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards,

Good afternoon, *** Attached please find the customer response letter and support documentation for Ms [redacted] If you have any questions please feel free to contact me Thank you ***

Good afternoon, *** I've attached the response letter we sent to [redacted] regarding the recent complaint we received Please let me know if you have any questions

[redacted] ** I know that we received a complaint from her and responded back in Feb I've attached the letter Unfortunately this consumer was the victim of a scam Our bank is not associated with the products that were fraudulently offered to her [redacted] will need to pursue this through law enforcement as a criminal matter Please let me know if you have any questions Thanks! ***

Good afternoon, *** Attached please find the customer response letter for Ms [redacted] If you have any questions please feel free to contact me Thank you ***

150%;">Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below In spite of the bank's claims to the contrary, I received no electronic statementsThe email address they have on file is still currentI checked both my inbox and my junk mail foldersIt is in the best interest of the bank for customers not to be told their money is being eaten away by "inactivity fees," and apparently they played this to their advantage with my account Regards,

Good afternoon, *** I've attached the response letter and the refund check we sent to [redacted] to resolve his complaint I'm sorry for the delay Please let me know if you have any questions Thank you

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I will reject the offer by the Bancorp bank since I did not authorized any transaction in that amount of $even though there was a transaction after that in the amount $ I was taken that next transaction at an atm because there might more unauthorized transactions on it Also Bancorp Bank has reported my previous debit lost or stolen without telling me about it and had to wait to get a new one so I can use the rest my money on the card

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me It is very disappointing that they are incapable of keeping track of correspondence coming in The timeframe that they completed the transaction within was, in fact, very satisfactoryHowever it was disturbing to make one phone call after another with no confirmation that they had gotten the forms and were processingSo glad to be done doing business with them Regards,

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards,

February 13, [redacted] RE: The Approved Prepaid MasterCard [redacted] *** [redacted] This letter is in response to the concern you raised with the Revdex.com regarding your The Approved Prepaid MasterCard We have reviewed your complaint and our findings are summarized below On January 27, there were two authorizations made on your account by the merchant Sleep Inn located in Lexington, KY You called into Customer Service and spoke with a phone representative to inquire about the extra pre-authorization on the card and how to get it released The representative informed you that they needed to have the merchant fax over the information stating that they would not be charging the card for both authorizations On January 29, the merchant settled one transaction, but the extra pre-authorization was still on the card as the required documents had not yet been received from the merchant A phone representative called you and a three way call with the merchant was completed The merchant stated that the fax may not have gone through since they did not get any confirmation on their end The merchant was asked to send the fax again The fax was received and the funds were released back on to the card after proper verification by the Fraud Team We regret any inconvenience you’ve experienced related to the pre-authorizations Although in this instance it proved to be frustrating for you, this process is in place in part in order to help the customers avoid the inconvenience of creating a negative balance on their accounts Before we can release an authorization we need the merchant to provide proper documents confirming that they will not be submitting that transaction for payment We hope that this information is helpful Please contact us with any additional questions Sincerely, The Bancorp Bank Payment Solutions Group

I put money in my T-mobile prepaid visa card for purchases and bill paymentsWhen I still have a big balance on the card, they closed my account and refused to refund my balanceI got a ticket number but no one ever contacted me as they promised me

Good afternoon, *** Attached please find the customer response letter for Mr [redacted] If you have any questions please feel free to contact me Thank you