The Bon-Ton Store Incorporated

The lack of Gift with Purchase was my only complaint It was frustrating to find that the website promised a choice between two 6-piece gifts, but none were available, and none were offered by the representative I spoke with (although she did check with her supervisor, so it's not her fault.) I was advised to wait until [redacted] offers free gifts during their next cycle In-Store, and my displeasure with that option, is that I would not be able to use the 10% coupon that was available at the time I wished to place the online order My complain is that NO GIFT was available online --even though ONE WAS ADVERTISED, NO REPLACEMENT or substitute was given, I was told to WAIT FOR THE NEXT IN-STORE PROMO, and I LOST THE OPTION OF 10% DISCOUNT Thank you Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

We sincerely apologize for the issues this customer had with obtaining the refund in the form stated by our customer service representative Our agents were acting in accordance with out policy which is to issue a refund to the original form of payment as we unable to transfer a refund from the original form of payment to another form of remittanceWe have made a one time exception and have issued the e-gift card in the amount of $ We will coach the agents as needed

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I will take them into the store tomorrow, I do indeed hope they except my returns

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Response states that they have not been advised to stop mailings to address which is not trueI unfortunately cannot provide proof of the multiple phone calls but can provide email proof (see attached) As you can see below I have received responses acknowledging my request on 10/08/2014, 02/17/2015, 04/26/2015, and 10/10/ I understand that you will try to stop the advertisements for the fourth time but the last (3) times are well past weeks so it should have already stopped by nowAt this point I would like written proof mailed to my address stating that the unsolicited mail will cease [redacted] [redacted] Thank you for contacting BonTon’s Customer Care Center for the BonTon storesWe apologize about the inconvenience of your receiving unwanted mailings from usI will be adding this information to the mailing removal list once again, we ask that you please be patient with usIt takes 6-weeks for the address to be fully removed from the mailing list If you have any other questions or concerns please call us at ###-###-####Our hours are (CST) 6:a.m- 12:a.mMonday through SundayThank you for shopping with us,Carol *BonTon Customer Care [redacted] *** [redacted] [redacted] [redacted] [redacted] Thank you for contacting BonTon’s Customer Care Center for the BonTon storesWe apologize for the inconvenienceYour request has been acknowledged and the mailings should not be routed to your mailing addressPlease allow 4- weeks for the mailings to completely stop generating for your address If you have any other questions or concerns please call us at ###-###-####Our hours are (CST) 6:a.m- 12:a.mMonday through SundayThank you for shopping with us, Shonna G [redacted] BonTon Customer Care [redacted] [redacted] Thank you for contacting BonTon’s Customer Care Center for the BonTon storesWe have submitted a request to remove this address from our mailing listPlease keep in mind that processing for this request can take up to 4-weeks, but after this time, mailings should ceasePlease let us know if we can be of further assistanceIf you have any other questions or concerns please call us at ###-###-####Our hours are (CST) 6:a.m- 12:a.mMonday through SundayThank you for shopping with us, Tiffany S.BonTon Customer Care [redacted] [redacted] We apologize for the inconvenienceWe have put in the request to have your name taken off the mailing list as you requestedWe do have ads printed up and ready to deliver so it can take up to weeks for all the ads to stop If you have any additional concerns or questions, please feel free to respond to this emailThank you for your continued patronageBest regards,Kea The BON?TON Stores, Inc.Bon-Ton, Bergner's, Boston Store, Carson Pirie Scott, Elder-Beerman, Herberger's, Younkers, ParisianE-mail sent from Customer Feedback form* [redacted] [redacted] * [redacted] [redacted] * [redacted] [redacted] * [redacted] * *** [redacted] * [redacted] [redacted] * *** [redacted] * [redacted] [redacted] * *** [redacted] * [redacted] [redacted] * [redacted] [redacted] * [redacted] [redacted] [redacted] ***

We apologize for the cancellation Due to unforeseen issues with these knives, we will not be fulfilling the order and you have not been charged for the knives

------- Forwarded message ----------From: BBB of Metro Washington DC <[email protected]>Date: Wed, Oct 26, 2016 at 2:01 PMSubject: Fwd: Claim [redacted] To: [redacted] < [redacted] @mybbb.org>---------- Forwarded message ----------From: [redacted] ... *** < [redacted] @***.com>Date: Wed, Oct 26, 2016 at 1:22 PMSubject: Claim [redacted] To: [email protected] whom it may concern:The store (Bon-ton) has contacted me and issued a credit. I would like to cancel this claim.Thank you,Best, [redacted] ***

We are sorry you are unhappy with our decision to cancel your order As for the charges, there is a pre-authorization placed on a the card used by us and your bank when a purchase is madeThis is done to make sure that the funds are available when the order is shippedThe card isn't actually charged until the order shipsThis is consistent with any purchase from any retailer or businessAny pre-authorization is cleared by the customer’s bank or card processor within business days of order placementIf the pre-authorization has not been removed, please contact your bank or credit card company

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The claim by Diane K [redacted] and BonTon Store's Inc., is false The shirts I purchased did not have a yellow dot or door buster tag, or any other visible sign or tag, days before the effective date of the coupon The shirts were excluded only before the coupon took effect therefore causing me to lose out on the savings of $50.Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:The Bon Ton is NOT a small company it is a VERY large business with stores all over the US, SO if they want to be in business selling items for Weddings, then they have to have checks and balances in place, as this did not in this case The company spokes-person is not only rude, but not very understanding regarding this issueHAD my order been filled correctly, I would have had the ITEM I ordered from them, however, since it was not double checked nor filled correctly, the burden of reimbursement should fall on them and not me the consumer who paid for and ordered the item correctly I again ask that the Revdex.com file this complaint in favor of me (the consumer) and leave a "mark" for the Bon - TonThey made the mistake, and are refusing to correct it, in fact not even an apology Regards, [redacted]

I recently purchased an online kitchenaid stand mixer appliance bonus buy Upon receipt of my item I notice it to include a defectMy brand new kitchen aid mixer was dented I immediately emailed the address listed on my receipt and supplied pictures Return instructions were not easy to read in my package to guarantee I would receive a replacement package back at not shipping cost to me hours with no response I emailed again I then located a replacement after calling stores and had to drive a distance to exchange on my ownNow almost days later I get an email response with advice to fill out a return form that I was not even provided with to get my exchangeI felt like if I Returned my item I would just be credited with no hope of getting my item replaced and resent This is because there was no form to fill out with details or options for me to request I felt like I would probably be billed shipping as indicated by the label in my original packagingThis was left me unsure and Very disappointed with online service and clarity of returns If it wasn't for the exceptional service the store provided me it would hurt my option of the store however this is based soly on my experience with online email based service requests,

We have been able to order these two items through our shopping service that order is buy line order [redacted] , the customer should receive within the next 7-business days

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you! Regards, [redacted] ***

I am sorry that you found our coupons difficult to useIt is true that we have certain items that are excluded from extra discounts and/or coupons due to their already low price, this includes our Doorbuster, Bonus Buys, Incredible Value and Yellow Dot programsAdditionally, some of our vendors do restrict the manner and scope of discounts that we can apply to their goodsThese exclusions have been consistent for some time, and they are listed on the coupons as well as highlighted in many of our sales flyers You are a valued customer, and we not only value your business, but we value your opinionI have forwarded this information to the policymakers in our Marketing Department so that they are aware of your concernsAgain, I regret that you are dissatisfied with the couponsIt was not, nor is it ever our intent to mislead or frustrate our customersI assure you that your comments will be taken into consideration as we continue to evaluate our sales promotion strategies As requested, we have removed your name from our mailingsAll mailings should stop by June

We have placed a month always approve status on her file We left the customer another message on Monday, 3/around 7:pm and are waiting to here from her

Per the warranty, all damage must be called in within daysThe call about the scratches wasn't made until days after delivery That being said, we will have someone contact the customer to schedule a pickup

I have spoken to the customer who stated the issues was resolved at the store

We apologize for sending the incorrect merchandise and well as the poor customer service received when speaking with our customer service representatives A credit for the belt was issued on 5/and an email was sent regarding that credit Please check your spam or junk folder if you have not already seen this email We are looking into why you were not informed of the credit

The hat that was ordered along with the scarf unfortunately has been sent back to the vendor since this is the end of the season We have issued a credit for the scarf that was sent and ordered at the same time of the hat Unfortunately there are none of the hats available at this time

This customer was contacted via phone on 2/17/I explained that she needs to work through her bank to get the credit as the card was cancelledThe bank will then contact us for reimbursed