The Bon-Ton Store Incorporated

After reviewing bank records, we indicate that her payment had been received on June 30, 2014, for $(US Funds), leaving the remaining amount of $When payments are received from Canadian customers they will be converted based on that days exchange rate, unless "US FUNDS" is written on the checkUnfortunately, this was not written on her check and the value written out was less once converted In addition, [redacted] Bank indicates that [redacted] 's account had not received the remaining amount of $causing late fees and finance charges to accrue; as stated in the Credit Card AgreementAs of today, the balance has increase to $ In the interest of Customer Service, [redacted] Bank has removed the late fees of $63.40, finance charges of $10.00, and adjustment the remaining amount of $to bring [redacted] 's balance to zero (0) Furthermore, we indicate that [redacted] closed her account on September 4,

I was just shopping in Herbergers in Rice Lake Wi As I passed the tabel with Fossil purses I notice a sign for Goodwill sale % off selected Fossil purses and a 20% off sign above it saying use you Goodwill coupon I chose a purse and when I went to pay for it was informed that was just an additional the sale and the purses are not on sale I have a picture of the sign to send to the Revdex.com, and would love to send it to you

We apologize that the watch was not in the boxWe have applied a refund to your card Please allow several days for the credit to show

We have spoken to [redacted] and resolved the issue

We apologize for having an expired GWP offer on our website We have contacted the customer and will obtain a spiralizer for her

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: There are so many customers that received their orderI do not believe that to be a fair practice in businessI received a email after placing my order that it was received AND ACCEPTEDI then received a email days later saying that it was cancelled Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: It was not purchased with a fraudulent accountI was with my boyfriend when he purchased the gift card on NovI was also with him when he applied for this account and can supply the name of the cashier that sold it to himThe night that he received this card ( temporary card ) He asked me to get items for Christmas for his childrenI shopped and then with his permission used the temporary card but he was with me Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:--------- Forwarded message ----------From: Revdex.com of Metro Washington DCDate: Fri, Oct 31, at 9:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [redacted] < [redacted] > ---------- Forwarded message ---------- From: [redacted] *** < [redacted] > Date: Thu, Oct 30, at 6:PM Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] To: "[email protected]" Hello, my name is [redacted] I received via email from Bon Ton today that the coat I had ordered was the DEAL of the day yesterday for $So they said they had adjusted the price to $and issued a credit of $plus tax My Credit card was charged $ Their has not been any adjustment to my bank So I will wait a few days and follow up with my bank and see if their adjustment came through And the way the email was sent to me, stating the new price was $AND a credit issued for $40.88- bottom line price that should be paid forit should be around $83.12, plus some tax and shipping I don't know how to copy and paste, but I can print out the email they sent me and mail it or fax it to you Thank you for your time, [redacted] ID number [redacted] Regards, [redacted]

We apologize The original [redacted] is no longer available but we are sending out a substitute and the customer should receive in a few days

It appears that this gift card was purchased with a fraud account As a result, the gift card has been devaluedThe dollars will not be added back to the gift card

We apologize that the belt did not hold up We have requested a check be sent to you for the cost of the belt The request was sent on February Please allow - weeks for payment to arrive at the address listed on the complaint

The customer placed the same order times The bread was delivered to the customer's address on 5/20/ Second item on the order - knife set was scheduled for delivery on 5/ [redacted] had a note that a future delivery was requested by the customer, we do not take that type of action After a failed attempt to deliver the item on 6/1, the item was returned to the vendor partner The customer called on 6/claiming non-delivery of the items A claim was filed and a reshipment was processedThe bread was delivered on 6/ The customer was credited on 6/for the knife set Customer called on 5/to cancel the order that had already been delivered on 5/ Customer placed the same order again and called with the same complaint, non delivery but this time the address was incorrect showing the customer had moved Knife set was then delivered to TexasProcessed reshipment after customer called on 6/14; deliveries happened on 6/after some issues locating the customer To answer her complaintsShe was credited for the knife set on the first orderWe cannot reship an item that is creditedThe last order will be credited also

We sincerely apologize for all of the issues and frustration with this orderWe processed a refund yesterday, December Thank you for your patience with getting this resolved Sincerely, The Bon-Ton Stores, Inc

We have not been able to connect with the customerWe have left her messages and she has called and left us messages but we have not had a conversation with her to date We are trying again today

A full credit for the coat was issued on 2/27/14, we have created a new order # [redacted] which is for the coat that was originally ordered at no charge to the customer

We just received your complaint yesterday,March You should have seen the credit post to your account already Please be advised when using a debit card for purchases, it can take up to business days for the credit to post to your account depending on your bank

We apologize for the inconvenience this may have caused this customer I asked our credit service provider to look into this complaint After reviewing their records, they noted receipt of the $ payment on 4/20/ Payments are processed the day they receive them The $dollar late fee was credited back to this customers account on May 2, and will show on her next statment

cust has been issued credits on 8/20/14, and 9/25/which could be showing from [redacted] location [redacted] for the return of this item

I am sorry your packages were stolen but we are not responsible for stolen packages FedEx says they delivered them so you will have to file a claim with your credit card company for the stolen packages

the order was placed on 5/16/at which time an autorization request was made to the customer bank of $the order was than processed on 5/19/at which time the bank released the funds for this purchase there was only one authorization hit done on 5/16/and then the processing of the order on 5/19, the customer was not doubled charged this is an issue the customer has to take up with their bank