The Bon-Ton Store Incorporated

We sincerely apologize for the issues with this order The price adjustment was made on 4/6/- transaction number [redacted]

We apologize for this situation and a credit for the missing frames was issued on 8/18/in the amount of $ The net value of the one frame the customer still has is $ The customer’s order in total is $

We apologize for the inconvenience The item being purchased was the issueYou were not charged for the items and you may place another order if you like

We apologize for the delay in processing this returnDue to the volume of orders placed over the Thanksgiving weekend, this item was logged in as returned on December The credit was processed today and should show in the account within 5-business days depending on the bank

We have contacted the customer She will return the shams with a free shipping label and we have also refunded one of the comforters as an apology Customer was pleased and accepted the result

Cust has been issued credit to their Credit Card, we do show that the Electronic Gift Card was sent to the email address of [redacted] on 5/5/

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have not received the refund In addition to this, the gift card was supposed to be sent to [redacted] This makes no difference now as I have cancelled this because of the mess BonTon has created with this I am still waiting for my refund Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is acceptable but not entirely satisfactory to me It is unfortunate that this situation could not have been resolved in a timely fashion by the first contact customer service representatives while the item was still in stock and I could have received the items and not require further communications Attached is a copy of the ad which specifically said buy get two free on page two for the pillows Regards, [redacted]

This customer used the coupon on her first order and we cancelled that order because of an invalid coupon; coupon was only valid in storesThe customer called back to place a new order for the cancelled one and the coupon code would not work because it had been used already and was a one-time use onlyHer second order was not cancelled because the coupon would not apply and we could not override itThe overdraft is the customer's responsibilityWe placed a pre-authorization on the account for the amount of the second order which showed the funds were available but the customer was not charged until the items shipped

We have spoken with the customer and will be sending her the gift We are also addressing the issue of the website not populating with option for GWP

We apologize that you did not receive the items you ordered They were delivered on March at the front door/porch at 11:amI have attached the Post Office tracking results for your reference We have applied a refund for the missing items and have placed a new order for the items with expedited 2-day delivery You will not be charged for the order Please be aware that we do not request signatures for deliveries nor does USPS unless the items are sent certified or registered mail Sincerely,The BonTon Stores, Inc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:This company refuses to accept any accountability for the fraudulent chargesI understand from an IT expert that phishing adware was attached to my browser and personal information was collected by Bon TonThe individual that contacted me from this company was extremely condescending and unconcerned with the issueHe (Chris H [redacted] ), advised "your bank will take care of it"Completely unconcerned that his company is accessing/shipping inventory via stolen credit card informationWhen contacting the customer service dept for Bon Ton agents and reps refuse to offer ID numbers, (they are advised not to offer this info), cannot explain the processes (referred to the fraud as Risk Management), nor refer the caller to a corporate telephone number (they don't have corporate telephone numbers) These type of business practices and processes should be illegalThe ONLY time I've received a follfrom this company was AFTER I contacted the Revdex.com.My bank has advised this company to NOT authorize the charge to my card, but to date have received no response nor cooperationThis company charged my credit card and shipped the inventory all less than hoursThis is quite suspicious to me, especially after reading reviews of their shipping/verification process I will continue to speak, write and advise consumers about this company, its practices, and lack its lack of support, empathy and professionalismI believe that this company preys on consumers both legally (via adware) and illegally via theft Regards, [redacted] in

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] 9/26/I accept [redacted]

[redacted] [redacted] I have reviewed the response made by the business in reference... to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]

[To assist us in
bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***I am rejecting this response because:
Regards,
*** ***
I appreciate what the Revdex.com has doneThere is a standard that we in America use to conduct businessWe don't mislead a customer in an effort to receive funds from themAdvertising plastic dishes for $per dish, which on the website resembled glassware, and using fancy words to hide the fact that the dishes are plastic is unacceptableIf I had known they were in fact plastic dishes I would never have purchased the productI realized they were plastic only after burning myself while microwaving food on one of them for a short period of timeIf you add together all the time wasted ordering, unpacking, repacking and calling BonTon to resolve the issue surrounding the purchase of the product then I would say much of my time was wastedIt has taken approximately hour of unpleasant communication and the matter has not yet been resolvedI would like to know why it is taking three weeks for BonTon to return my money but it took the literally minute to take my moneyAnd I would also like to when they will remove those plastic unsafe dishes from their websiteMisleading the public, Shame on you BonTon!
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

------- Forwarded message ----------From: Revdex.com of Metro Washington DC Date: Thu, Jul 6, at 2:PMSubject: Fwd: complaint #***.To: *** ***

We have credited the customer for the order