The Bon-Ton Store Incorporated

We have processed a reship for the missing items that were taken out of the customer's shipment This customer should file a police report to make them aware of the theft of his previous shipment

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

We apologize for the issues with this creditWe issued a credit on 2/9/and have sent a virtual gift card to the customer

I apologize for the cancellation Due to unforeseen issues with the knives, we are not refilling the order and you have not been charged for the knives

We sincerely apologize for the lack of service this customer received when trying to track down the jackets she ordered We have processed a refund back to her credit card

There is a 3-business day processing time when a return comes into our warehouseThis return may have been delivered to the warehouse on March but it doesn't mean it gets processed on that day due to the volume of packages returned to the warehouseOnce the return is processed,then credit is givenOnce the credit is issued, it can take 5-days for the credit to appear on the customers statementThe credit should appear by Monday or Tuesday of next weekIf the item is returned to a store, then the credit appears on the day of return

We will accept the return while you are waiting for your report from Retail Equation

It is a contradictory replyIf the item is the issue that my order was cancelled, please 1) explain why it is a issue, other people can buy it and Why not me; 2) if the item is the issue which caused the cancellation, how can I place another order which will not be cancelled? Being professional , be polite to your customer and remove the stupidity and rudeness[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***

We have spoken with the customer and have sent her a $gift card and additional rewards cards

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: hours earlier on January when I called the handbag was in stock according to Bon Tons representativeBon Ton should have enough of a relationship with the vendor to contact them and get another or Bon Ton should not falsely advertise something they no longer have in stock supposedlyEvery other store/site has a system that will tell how many are in stock I fail to understand how I can be told that an item is in stock after a contract was entered into via web purchase days earlier and verbally by the store representative and then be told that its no longer in stockBon Ton falsely advertises items that they do not have to lure the customer in and then do a bait and switch to get rid of the ugly colors as they are in this caseThis is a fraudulent and misleading business practice and just plain bad form Regards, [redacted]

We tried contacting the customer on June via phone to ask what gift the customer wanted so we could send her a replacementWe have not yet received a response from the customerWe were unable to cancel he order because it had already gone through the shipping processWe are looking into why she wasn't prompted to make her selectionWe apologize for any inconvenience this may have caused

We contacted [redacted] this morning and have resolved this situationShe is re-ordering the desired handbag and we are matching the price of the handbag from the original order of $ Thank you

The coupon definitely applised to this customer's order however there is no Gift with Purchase at this time for the [redacted] she purchased We did call the customer and left a message but she has not returned our call The Bon-Ton Stores, Inc

There was some confusion with this customers order as multiple orders were placed and a reshipment was done as wellWe have issued a credit as requested on 1/22/

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The customer service representatives (CSR) are not consistent with their answers and gave me extreme difficulty with solving this issueI originally placed the order on 9/16/with 2-day shipping, five items circled as in the attached the photo were not delivered on 9/24/CSRsaid she'll send a re-shipment request but not the gifts with purchase when I asked for supervisor, she just hang up on meHow RUDE! CSRsaid they'll send re-shipment request for all the missing items including gifts with purchase9/25/2015, CSRsaid she could cancel and refund my original order and place another duplicated order and choose the overnight shipment, I agreedAfter all the time and efforts I spent, CSRtold me the items I ordered were out of stock! CSRsaid the re-shipment investigation could take few weeks while another CSR said 3~business daysBy the time I filed this complaint through Revdex.com, I checked online, all of them were still available as showing in attached photosI am very unhappy with how Bon-Ton CSRs deal with customersI have already missed the opportunity to send it out as a birthday gift by 9/26, and at the same time, I'm so tired dealing with Bon-TonThe holding and waiting time is extremely long, and I've already spent more than five hours on it, not worth it at all After reading this response, even no sincere apology"The delay in shipment occurred when we transitioned to a new fulfillment facilityWe processed a 25% credit as a courtesy for the inconvenience and will credit the remaining orderAfter listening to several of the recorded calls, it was difficult to figure out what this customer wanted; the items or the credit." To answer your responseIt's not difficult to figure out what I wanted, it's difficult for me as a customer to understand what Bon-Ton really can offerFrom my experience the so called "Customer First" is hilarious! I wanted re-shipment of those missing items, but was told several different answers, what else can I do?! No more wasting time for me, sincere apology and refund! Regards, Unhappy Customer

The last credit was issued yesterday for $

----- Forwarded message ----------From: [redacted] < [redacted] @ [redacted] .com>Date: Tue, Sep 20, at 12:PMSubject: Re: Fw: Your complaint has been receivedTo: [redacted] < [redacted] @myRevdex.com.org>Thank youThe credit deposits only now just inIt's about timeCase closed

This issue is now resolved The company sent the promotional items promised on their website Thank you!

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Regards, [redacted] I appreciate what the Revdex.com has doneThere is a standard that we in America use to conduct businessWe don't mislead a customer in an effort to receive funds from themAdvertising plastic dishes for $per dish, which on the website resembled glassware, and using fancy words to hide the fact that the dishes are plastic is unacceptableIf I had known they were in fact plastic dishes I would never have purchased the productI realized they were plastic only after burning myself while microwaving food on one of them for a short period of timeIf you add together all the time wasted ordering, unpacking, repacking and calling BonTon to resolve the issue surrounding the purchase of the product then I would say much of my time was wastedIt has taken approximately hour of unpleasant communication and the matter has not yet been resolvedI would like to know why it is taking three weeks for BonTon to return my money but it took the literally minute to take my moneyAnd I would also like to when they will remove those plastic unsafe dishes from their websiteMisleading the public, Shame on you BonTon! [redacted]