The Bon-Ton Store Incorporated

We have looked at the order and have found that the order sent is correct. The sale is Buy Get free of any pillow, blanket, throw. It's not free of each item but rather free of the items ordered. I have attached the order showing the free itemsWe had to add a return
value to the free items incase they were returned. If you add up the cost of the return value for all three items, it comes to $which is the value of the 2-pack of pillows

We have looked into this complaintThere was a system glitch which removed the discount from the orderWe have our IT department looking into this issueWe have credited the customer $on her orderThis is to make the price correct and to reimburse the overdraft feeAn email confirmation
has been sent to the customer

We sincerely apologize for the issues with this order. The new order the customer placed should have been delivered on May 11. The customer's original order that she returned was logged on 5/and a new order #*** was done on May for the exchanged items. In order for
the customer to be refunded the $131.98, she would have to return the items from order #***

We are still researching this issue and I will let you know the outcome

We have researched this complaint and have determined that all packages were delivered to the shipping address provided. The customer was advised by customer service to call the police department regarding the stolen packages. The customer will need to dispute the charges with the credit
card company

I have spoken with the customer this morning informing her of our decision regarding this return. We are making a one time accommodation for her to make the return which must be done prior to March 31. We will not make any further exceptions based on her return history Going
forward, any returns made will be subject to our return policy and may not be accepted for return regardless if the receipt is present or not

We have researched the problem regarding this orderThe customer selected the incorrect size when making her purchase of the *** *** ***In order to receive the 1.0oz free *** face serum, this customer needed to purchase a 1.7oz ***The customer's order shows that she purchased a 1.0oz
size which did not qualify for the free gift
The Bon-Ton Stores, Inc

We sincerely apologize for the issues this customer had with trying to place an order and for the lack of customer service she encountered. An order was placed for this customer on May

Complaint: ***
I am rejecting this response because:Revdex.com,Let the record show that I placed the order on September 10th and it is now October 7th and I have not received the package, and I have not received a refund.*** says the investigation has been completed and that they were not able to retrieve the package There is now , no reason as to why I should not get my money back for the package I never got.*** ***
Regards,
*** ***

We sincerely apologize for the issue with getting you a new gift cardOnce a gift card is used, we cannot put funds back on the same card, we have to issue a new oneA virtual gift card was sent to you today to the email listed on your complaint. Please check your junk or spam mail just in
case it doesn't show up in your inbox. We will follow up with the customer service manager regarding the statement made by the associate

The items were purchased with a gift card and the refund must go back to the form of tender used. We cannot refund to a credit card when the items were purchased with a gift card

We are having a check cut for this customer for the $

We apologize for the issues this customer had with the chairWe are replacing the recliner with no additional cost to the customer

We have spoken with the customer and are sending a gift card

Boston Store 50% off sale is advertisingThe coupon states that $of the $needed to get the 50% off must be from non sale itemsOnly a very few items are not on sale and those items are on the list of exclusionsSo essentially there is no way to get the 50% off Don't waste your time going to Boston Store, even the store clerks get frustrated

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as the pillows are delivered as promised
Regards,
*** ***

We have located the email in question and have removed it from the credit account that it was associated withShe should no longer be receiving any informationWe sincerely apologize for the error and the issues she had in getting this resolvedWe have left a message with contact number on her
phone if we can be of further assistance
Sincerely,
The Bon-Ton Stores, Inc

We received notice today from *** that the package was lostWe issued a credit to the card used for the purchase at 8:amIt may take - business days for the credit to show depending on the bank used

We sincerely apologize for the issue is getting the refunds. Refunds were issued on 12/for the following amounts; $29.97, $and $38.50. The credits should show in the customers account in the next few days. A voice mail has been left for the customer informing her of
the refunds