The Boston Globe

On September 23rd, 2019, I bought a free trial of the Boston Globe where I would pay just 1.00 for the first 12 weeks. In any logic, a month is 30 days long which means that free trial would be ending January 23rd. I tried to call several times to cancel since I decided not to continue but it is impossible to get a hold of a representative. I also tried to do it through email but it is not possible. To my surprise, today I was charged 27.72. First of all, the period should end in January not today. Second, after calling to ask for my refund, the customer service representative tells me that a month for them lasts 28 days. That information is not stated anywhere in the Terms of Purchase. She also told me that something should have happened with that free trial because the system only displays 3 months. I need you to please process my refund since the terms are not clearly stated.

Account was stopped on 09/20/and a refund for the final charge of $was issued to the subscriber

We have reviewed the terms on your subscription and according to the rate information at the start the offer was for per week for weeks Based on the billing history you received that rate for weeks only and then were billed at full price This is most definitely an error though certainly not a deliberate attempt to defraud subscribers.The subscriber was incorrectly charged $for months for a total of $83.16, the correct charge for each month was $totaling $ The Boston Globe will issue a refund for the difference of $ A refund of the 4th and final charge of $was already processed on 03/28/

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below The Boston Globe "allows" people to subscribe online but people are NOT allow to UNSUBSCRIBE online The Boston Globe offered very appealing affordable subscriptions "$per week, (bate) and then makes it difficult to unsubscribe when they charge the higher rate (switch)The Boston Globe will only allow cancellations of subscriptions via the telephone, (call center in the Philippines), knowing full well, that most working people can not stay on "hold" for hours or the phone would ring busy.The Boston Globe's stated that I had "activity" on their site, which does not justify their unfair business practices Again, I did not realize that I was paying for a subscription therefore, I did not login to read random articles etcIn addition, the Boston Globe purposely/strategically bills debit accounts on different days of the month so was not readily detectable that one's bank account was being chargedThe Boston Globe admitted to me that they bill every weeks and not monthly, like subscription services Why would the Boston Globe bill a monthly subscription every "four weeks"? Unless the Boston Globe did not want the subscriber seeing the deduction on a monthly basisFor example, I was billed on the March 3rd, the April 8th, May 11th instead of being billed on the "1st" or "15th" of every month If the Boston Globe billed monthly like most subscriptions, I would have readily noticed the recurring billing months ago.Finally, I did not receive an email from the Boston Globe that their price changed from $per week to $15.XX per month or an email informing me that the price doubled from $15.XX per month to $27.XXSuffice to say, I will accept nothing less than 1/the total amount the Boston Globe billed meThese unfair business practices should be investigated as I'm sure I'm not the first nor the last victim of the Boston Globe's unfair business practices Regards, [redacted]

Sunday only delivery supposed to start 10/20/2019 with the subscription submitted for 16 week term. Every Sunday, no paper, I call the Customer Service # and tell they will redeliver and never redeliver the paper. Email every week about this to Boston Globe. One Sunday, 11/17/2019 we did get a paper and inside was a Boston Globe Resolution letter to let us know that issue is being worked on to resolve. It is 12/8/19 and no paper since the 11/17/2019. One paper since 10/20/2019!!! I have emailed, called,and now are posting a formal complaint. To add insult to injury, they have charged my credit card as though the deliveries have been made. They addressed me as a "Preferred Customer". I don't want a credit, I want the Sunday paper delivered!

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] - [redacted]

Dear Ms [redacted] -I apologize for the frustration we have caused you with the lack of delivery of your daily paperWe are working to rectify the issues we have had with our new delivery companyBeginning today we have contracted with our old delivery company to oversee delivery in your areaWe expect that your issues will be addressed this weekThe Customer Service department was overwhelmed with calls, which created the busy signals you experiencedYou can report a missed paper at anytime by calling 888-My-Globe (888-694-5623)Unfortunately, we continue to experience very high call volumes, but have volunteers from throughout the company helping us to answer the phones to assist each customerIn the meantime, we have credited your account for days of missed papersAgain, I apologize for the frustration this has caused youThank you for your loyal readership of the Boston Globe[redacted] ***Customer Success Manager

The address at [redacted] has four units, A, B, C and DThe Boston Globe had unit D set for no delivery of the Globe DirectThe other three units were set for deliveryIt is not mentioned which unit Ms [redacted] resides atWe have just set units A, B and C for non-delivery also.The delivery service has been informed not to deliver any Globe Directs to any of the units at [redacted] going forward

Dear Mr [redacted] -I apologize for the frustration this issue has causedI do see that you contacted us on 11/5/to cancel your accountIt appears that the rep you spoke to did not stop the accountShe also did not provide correct informationI had your account stopped yesterday and a refund of $will be applied back to your [redacted] card this Friday (January 29th)I will send you my contact details in a separate email in case you have any further issues.Thank you [redacted] *** Customer Success TeamBoston Globe + boston.com

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

The Globe has contacted the subscriberWe have waived the vacation policy and the subscriber will be credited for all future vacation stopsThe subscriber has agreed to restart her subscription which will begin on 10/5/

I started a digital only service with Boston Globe at 8/14/19 taking advantage of the $1 promotional offer. I have tried to cancel my subscription online but that was not possible. I found out that you can only cancel your ONLINE subscription by PHONE. I have tried to call several times with no outcome, due to "higher than normal call volume" ?!?

Let that sink in, you are prompted to enter your credit card information ONLINE and then you can pull them out only by PHONE.

As of now, I have a received a charge of $27.72 for a service that I have not used and certainly not planning to use.

I want to immediately ERASE my personal and credit card info from the site, cancel the subscription and refund the $27.72. This is the worst online experience I have ever had.

HelloI apologize for any inconvenience you may have incurred I have contacted our delivery service for resolution I understand delivery was received If I can be of any further assistance, please contact me.Thank you for your patience and support of The Boston Globe[redacted]

Dear Ms [redacted] -I will go ahead and have your account cancelled todayWe will refund the payment of $made on 12-14-Finance will process the refund and mail a check to the address on the account.I'm sorry we couldn't rectify your delivery issues.Sincerely, [redacted] ***Customer Success TeamThe Boston Globe

Canceled my subscription in the summer because of too many unresolved delivery issues. Decided to re-sub based on a promotion early fall to test out if delivery has improved. The Boston Globe daily delivery is a disaster. I have made several complaints through the customer service center and by email. My paper is never delivered on time and it is now not delivered 1-2 times per week. If my paper isn't delivered by 6:30am during the week, when I leave for work or before 9am on weekends, it is too late, I don't need it anymore, it is recycled. Last year, customer service told me my paper should be delivered by 6am weekdays and 8am weekends. On time delivery? Zero Percent.

Dear Mr ***-Thank you for reaching out to the Boston Globe with your concernI'm happy to hear that you are now getting your paper.In looking at your account I see that you were given credits for days due to non deliveryIf you feel the number of days is incorrect please call our office at [redacted] so that we can make sure you receive credits for all missed papersI also see that you are currently on a 50% off discounted rateThat is the best discount we offer for existing subscribersI apologize for the inconvenience our delivery switch caused you and thank you for being a Boston Globe subscriber.Sincerely, [redacted] *** Customer Success TeamThe Boston Globe + boston.com

The Boston Globe apologizes for the inconvenience this has caused and we have reviewed your account to ensure that all missed deliveries were correctly recorded and that your subscription has been extended appropriatelyYour subscription is currently extended to 07/08/In terms of corrective action, we have contacted the manager of the distribution branch that services your area This Sunday 07/02/17, a member of senior staff will meet the carrier at your address as the carrier is convinced he is delivering to the correct house each week Once delivery is verified, confirmation will be provided to The Boston Globe and the distribution branch will perform a visual verification of delivery for the next Sundays to ensure Home Delivery of your Sunday Boston Globe continues uninterrupted

Good MorningI apologize for any inconvenience of receiving unwanted [redacted] flyers I have contacted the delivery distribution company confirming do not deliver to your address If you need further assistance, please contact me.Sincerely, [redacted]

HelloThank you for speaking with me today I have processed another adjustment on your account which will result in another refund of $as per our discussion I apologize for the misunderstanding that you need to call, email or chat to cancel a subscription if you move or request a change of address If you need further assistance, please contact me.Sincerely, [redacted]

A one-time activation fee of $is charged to all new accounts and is not refundable after the subscription starts The consumer notified the Boston Globe of her intent to cancel the subscription on 09/18/and the subscription was not scheduled to start until 09/24/ The consumer is entitled to a refund of the $admin fee which will be issued in to business days