The Boston Globe

Unfortunately the newspaper subscription was never started by the Globe. The $payment will be refunded on the it card that was used

In reviewing your cancelled subscription records we note the first recorded request to be added to our Do Not Contact list was on 06/14/2017. We updated the list to include your mailing address, phone number, and e-mail address and confirmed that the information was successfully added to our
Do Not Contact List. We apologize if your request was not processed correctly prior to 06/14/While we provide updates to our vendors regularly, please understand that it can take up to days for an update to take effect and we cannot stop mailers that have already been prepared prior to an individual’s information being added to the list. Additionally we cannot stop solicitations mailed to “resident” as part of a larger mailing package such as Val Pak coupons

This appears to be a duplicate of complaint number ***. Date Sent: 3/7/9:10:AMDear Ms ***-I apologize that the Boston Globe was not able to get the paper delivered to you as you requestedI do see that your account was stopped and a refund of $is scheduled to be refunded back to your credit card on file by the end of the week It is not acceptable that you did not receive the customer service you deservedI will follow up to see who worked on your account so that we can coach and train to provide excellent customer service.Please accept our apologies for the frustration this has caused.Sincerely, *** *** Customer Success TeamThe Boston Globe + boston.com

I’ve been trying to cancel my subscription but it appears that they make the cancellation process a hassle so they can continue to take your money. I tried calling their customer service line and I remained on hold for 20 minutes and didn’t get to speak to anyone. I then left a message through the online customer service system and told them I wanted to cancel and never received a response. Then to add insult to injury, they then charged my credit card for another month after I told them I wanted to end my subscription. I sent another online complaint through their customer service system demanding for a refund and they still haven’t responded. This publication is an absolute joke!

Ms ***-I contacted the Manager of the distribution facility as soon as I received your complaint this morningThey did go by and check your address after their carrier went through your neighborhoodThey did not find a Globe Direct on your propertyThey are now contacting carriers from other facilities to see if they deliver in adjacent areas and may have left the flyer on your property after it was checked. I apologize again for the frustration this has causedWe will continue to pursue until this has been resolved.Sincerely,
*** ***Customer Success ManagerThe Boston Globe

Dear Ms ***-I sincerely apologize for the frustration you have experienced as we try to rectify our delivery issuesWe are working around the clock trying to correct the issues and make amendsI understand you spoke to someone from our office todayUnfortunately, our system can only refund
money when an account is stoppedI believe your account has been stopped at this point and a refund has been requestedWe will follow up with the Cambridge delivery manager and contact you back once we are sure the delivery issues have been resolved in that area and we can restart your account.Again, I apologize for your frustration.*** ***Customer Success TeamThe Boston Globe

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. I did receive a paper today, Sunday 3/13/as promised. As long as I continue to receive them, I am fine with the resolution
Regards,
*** ***

I signed up for Boston globe back in early DecemberSince then, I receive two papers on timeI've spent HOURS on hold waiting to speak to their customer service on Sunday when I expected my paperTheir custom service reps were always very rude and not apologetic for the delays or lack of papers that I am paying to receiveMy account has been credited for around missed papers or soLook on *** and *** at their reviews, many people are in the same boat as meI want a FULL refund for the + missed paper from today and my subscription cancelled immediatelyEvery time I call they don't tell me my account has been already cancelledI think they are going to scam me and not refund my accountThis company is a jokeHow can they get away with NOT delivering papers that we the customers pay for??? Full refund of and for missed Sunday paper today and cancel my subscription immediatelyAlso, work on training your customer service reps to be a little more courteous

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in
reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

These drivers are sub-contractors of the local distributor located in Waltham, and not Boston Globe employees or contractors. The local distributor initially denied that this was their staff and The Boston Globe responded to Mr *** accordinglyThe photographs provided by Mr *** were
then forwarded to the local distributor who was then able to identify the drivers and has instructed the drivers not to assemble on *** Dr to pick up newspapers on Sunday or any other morning

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
In no way am I going to give the Globe or anyone else my credit card(what fool would do such a thing---would you?)
Regards,
*** ***

As a long-term subscriber, The Boston Globe values you and your businessUpon review of your subscription record we note that exceptions to our vacation policy have been granted to you beforeEffective immediately The Boston Globe will classify you as a “VIP Subscriber” which will grant you an
ongoing exemption from our vacation policy and provide you with an extension for each day your subscription is stopped for vacation regardless of the durationIn order to effectively manage this and ensure your account is updated correctly for each vacation, we will need you to contact our Customer Success Team via phone at 1-*** (1-***) or e-mail at ***, you will no longer be able to enter vacation stops through our automated system. Simply let the Agent know that you are a VIP subscriber exempt from the vacation policy and they will make sure your vacation stop includes extensions for each day delivery is stoppedRegarding the stop from 06/10/through 06/27/your account has been credited a total of $based on your subscription rate of $every weeks. Please see detail below: weekdays @ $per day = $+ Sundays @ $per day = $totals $Your upcoming stop from 07/to 08/has also been adjusted and will extend your subscription accordingly

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.] I am accepting the credit that is due me The additional complaint involved the delivery of the paper I have requested on five different times to discontinue the paper Regarding that matter the problem has not been activated
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Dear Ms ***-I am confused by the response here*** from my office called you yesterday and again this morning and said:"I just called her again - we had spoken yesterday The papers have been delivered since 1/18/The papers are being placed at the front doorI told her yesterday that she would be given two free weeksShe was concerned about the invoice she receivedI told her yesterday and reiterated today that with the reported missed papers plus the two weeks extended she was paid through 2/16/And, the invoice would reflect papers delivered from 2/through 3/17/She seemed satisfied yesterday and again today."If you are indeed still having issues, please reach out to *** directlyI will send you his contact information in a separate email. Thank you for reading the Boston Globe.*** ***

Dear Mr ***-I apologize that the Boston Globe has not been able to get your newspaper delivery correctThe delivery area that services your town was switched back to our previous servicer as of Monday March 7th so we expect to see a vast improvement in your delivery service going
forward. I believe you spoke to *** from my department in the last couple of daysHe shows your account having missed five papers and you have received credit for eleven missedAt this point we expect that amount of credit will suffice.Again, we apologize for the issues and thank you for reading the Boston Globe.Sincerely,*** *** Customer Success TeamThe Boston Globe + boston.com

The Boston Globe has reviewed it's records with regards to this complaint and has determined the following:We do not have a subscription for this consumer under account *** We do have a digital subscription last started in June (now cancelled) under account *** According
to our records, the last charge made against this account was on 08/14/for $ The subscriber's credit card was removed on 08/19/17, a refund for the full amount was issued on 08/22/17, and the subscription was cancelled on 08/23/17.A second account in this subscriber's name was opened on 07/31/for Saturday/Sunday delivery and digital access scheduled to start 08/05/under account *** at an *** *** ** address According to our records the subscriber was charged $representing the subscription cost of $through 09/01/and a $non-refundable administrative fee on 07/31/ The subscriber's credit card was removed from this subscription on 08/04/17, the subscription was cancelled and a refund in the amount of $was issued on 08/05/As a side note since the subscription was cancelled on the day delivery was set to begin, the subscriber would not have received any papers.We have no record of any other subscriptions under this consumer's name or address or any further charges made to this consumer's credit card.If there are further charges that have not been refunded we would need to know the dates and amounts of the charges and the last digits of the credit card the charges were made against

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

The Boston Globe apologizes for any inconvenience our ongoing production issues may have caused and we have applied a credit to your account for the incomplete paper that was delivered to you on September 10, We expect the production issues to be resolved fully in the next couple months
That does not mean there will be problems every day (today's delivery was on time), but rather potential episodic issues during this period.Please contact us at MYGLOBE (*** ***) should you have any questions

Hello Globe Direct is delivered Thursday-Saturday We have contacted the delivery service to ensure delivery is made.Sorry for any inconvenience. Thank you,*** ***