The Boston Globe

Dear Ms ***-I apologize for the frustration you have experienced in trying to resolve your issue*** from my office called and left a message today to see how he can help youIf you can provide the dates of no delivery he can make sure you are credited for thoseIf you would like to stop he
can accomodate that, as well as arrange for a refund.Again, I apologize and we appreciate your patience.Sincerely,*** ***Customer Success TeamThe Boston Globe + boston.com

The Boston Globe has decided to give an exception to the long time subscriber, and going forward all vacation stops with be given credit

I signed up for a trial offer with The Boston Globe online. They said it's 99cents per week over 4 week trial and charged $3.96. Within a couple days, I could not find the articles in their database I desired. I specifically kept emailing and calling (***) customer service number. They could not help me find the articles. I decided to terminate my trial offer. I called the toll free number to cancel. They kept me on hold multiple days within past couple weeks. I used my mobile phone and the minutes got run up to where I was over minutes. One time they finally brought somebody on the phone. I specifically requested to cancel the service and asked for an email to verify the cancelled subscription. Their customer service rep said they would send that email confirming I'd cancelled by telephone as their policy is to call in to cancel. I followed their rules. I am uncertain if they really cancelled me because this seems like dishonesty to make somebody jump through hoops to try a service. They charge like $23 per week for the service after the trial. I DON'T WANT TO CONTINUE SERVICE WITH THE BOSTON GLOBE who has email ("The Boston Globe" <***>). They also use email: ***. They use the address:
The Boston Globe
***
I don't know how many addresses they have for the digital service. But I no longer desire this service. It just does not fit my needs. Please ensure they Permanently Delete me from their records and cancel my subscription Effective Immediately.

Dear Mr*** - I apologize that you have not received a satisfactory answerto your question from the Boston GlobeI can most certainly assist you withstraightening this matter out.I see that you have spoken to *** from our office and heprovided you with all extension credits for We
provide an extension forevery paper not delivered, either due to our error or for a requested vacationstopWe do not change your monthly amount, we simply push out the date that wewill bill you nextSo if you have three missed papers, instead of billing youin days (which is the period), we would bill you after days on aseven day subscription Unfortunately, we do not have the bandwidth in our group toprovide you with credits and extensions granted prior to I have asked theFinance department to gather the information and compile your extensions backto January Once I have that information I will pass it onIt is a manualprocess and we appreciate your patience as we work to get you the informationyou need. I will email you at the email address we have on file once Ihave the details you are looking forIn the meantime, please do not hesitateto contact us should you need anything further.Thank you*** ***Boston Globe Customer Success Team

Dear Ms *** -Thank you for contacting us with your issueOur policy does clearly state the terms and conditions of signing up for access to bostonglobe.com in three distinct places on the sign up pageAs a courtesy to you I have gone ahead and requested that Finance refund all
charges after the initial $You should see $refunded within the next days.Thank you for reading the Boston Globe*** ***

HelloWe apologize for any inconvenience you have experienced We had processed an adjustment on your account of $to remove the balance owed for papers delivered Your account is cancelled as per your request.Sincerely,*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response ALMOST COMPLETELY resolves my issues and/or concerns in reference to complaint #***I still wish the Globe to change their policy for cancelling accounts so that others are not placed in similar situations.
Regards,
*** ***

This matter has been taken care ofIt's not our policy to take down restaurant reviews after menu items become outdated (we'd have to take them all down), so we added a sentence to the review stating: "(Note: As menus change frequently, dishes mentioned in this review may no longer be available.)"
The same sentence was added to a capsule version of the review that had been running, but that has since aged out of circulation.*** ***

Dear Ms ***-I apologize for the frustration you have had to endure due to our delivery issues*** from my office has tried to reach out to you twice to see if he could helpHe left messages both times.I show that you have been credited for papers missedI also see that there have not been
any complaints since 3-5-If either of these are incorrect please call *** back at the number he left and he will be happy to help you.Sincerely,*** *** Customer Success Team

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolvedAND THE BOSTON GLOBE 'GETS IT' NOT TO TAKE ANOTHER DIME!
Regards,
*** ***

The Boston Globe has responded to our subscriber, *** *** ** *** *** *** *** in *** , MA ***The Globe uses a 3rd party delivery service to deliver the newspaper in ***We contacted:*** ***Circulation DirectorThe *** ***, Taunton *** Media
New England*** personally went to see the customerOn Saturday October 1st delivery will have the prior carrier coming back who is very good*** explained this to *** and his wife and they are very pleased with the previous carrierWe should be okay going forward. Some of the time it's not the carrier's fault .This customer is the last customer on the carrier route so when the truck is late this customer will get it but lateThe Globe Customer Service will explain the late delivers when they do often

Dear Mr ***-I apologize that you have been unable to contact us regarding your subscription and that we have not been able to rectify your delivery issuesWe have gone in and cancelled your account and requested a refund of $A check will be mailed to the address on file. I apologize
again that we were unable to address your issues.*** *** Customer Success TeamThe Boston Gllobe

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowThis typical of the Globe's handling of this entire matter I was told that I wouldn't be charged anything for the three weeks plus weeks my paper wasn't being deliveredSo how does a bill that shows a one day service interuption as opposed to the four missing Sunday papers and three full weeks solve anything here other than rip me off? Worst customer service experience ever and the lack of reading comprehension in addressing this problem is shocking for a newspaperAll I want is to not be charged for papers that I didn't receive, is that so hard to understand? ?@*** Jan 15@GlobeSupport Wanted to let you know that still, no papers for *** ***, ** *** *** *** ** ***weeks & counting for her
Regards,
*** ***

The Boston Globe has escalated this delivery issue to the distribution branch that services the consumer's area on 09/25/ The branch has been instructed to review its records as the subscription was plainly stopped on 09/06/and to review this with the carrier to ensure unwanted deliveries are stopped

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Boston globe responded that I should have a credit on 2.3, and it has not been posted Claim ***
Regards,
*** ***

Thank you for your quick action and response getting this resolved.
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

It is literally impossible to get through to the department on the phone. I have stayed on hold for 40+ minutes each of the four times I have tried to call to cancel my subscription, and they only cancel via phone - no internet cancellation. If the desired effect is frustrating customers into hanging up the phone so they continue getting billed, they are succeeding!

Hello Globe Delivery has been stopped at this address and the delivery service has been notified. Thank you, ***