The Boston Globe

Like other reviewers have mentioned, my issue is not with the quality of the paper -- it's with their ridiculous billing practices. I signed up for the free trial and decided to cancel before the trial had ended because of the high subscription price. When I talked to a customer support agent via live chat, she told me the only way to cancel my account was over the phone. I hate having to call to cancel something because it usually turns into a situation where they try to talk you out of canceling. Sure enough, I called and the customer service agent asked for my reason for canceling -- and when I told her I would prefer to cancel without giving a reason, she said that wasn't an option. When she finally confirmed she had canceled my account, I asked for some sort of confirmation or proof (email, confirmation number, etc) but she informed me that she couldn't give me a confirmation, and it also wasn't possible to delete my account entirely. What happens when my account is charged anyway, and the next customer service agent has no record of my cancellation request? We live in 2018...there's no excuse for these outdated and inconvenient practices.

I have asked Customer Service of Boston Globe to stop delivering free Globe Direct paper to my house several times since several months ago but they keep delivering it. I don't use the paper at all and all it does is pile up in front of my door creating a mess. Sometimes they also throw the paper from the running vehicle with a big bang on the door which wakes up a small infant child at our home who sometimes is sleeping in the living room.I have asked nicely several times to stop delivering but they keep doing again and again. Last time they said the stop date would be Feb1 and now today when I called they told me stop date is March 1st. All they do is keep changing stop date to following months but never stop delivering. This has really now reached to a level where I had to find a time to file a complaint against them during my busy schedule. This is a very bad business practice deliberately advertising despite numerous requests not to do it.

Like others who have posted here, I signed up for a free trial of the online publication. This was in October. I immediately emailed them, as a reply to the Customer Service email that I received s confirmation of my free trial, that I didn't want to continue after the free trial. This was 10/27. I received no reply so I emailed them again on 10/30.
I forgot to check my credit card for charges, then noticed a couple of days ago that they had been charging me by the month. I called their number, was on hold for some time (I also pressed 2 for online matters and got a recording about having pressed the number relating to some kind of vacation offer, so just pressed 0). The guy I spoke to said that they could not issue a refund on digital orders, and put me on hold to speak to a supervisor. When he came back on the line, he told me that she wanted to see the previous emails I'd sent because they found no record of them. So that's where it stands.
He also told me that cancellations had to be done by phone. So this was my error if so, however, I got no response at all to my two emails, which were from customer service, not a DoNotReply email or a department not pertinent to the situation.
I have blocked further charges from them and filed a dispute with my credit card company. I live in Massachusetts and respect the Globe, and am sorry to have to report a negative experience.

Boston Globe delivery drivers have been using ***, a residential street, in Stoneham, MA as a loading dock on Sunday mornings. I have been awakened by the Boston Globe's delivery drivers loading and unloading vehicles between 5:00 AM and 5:30 AM most Sunday mornings.

I have called the Boston Globe several times and also provided photographs in emails. First the Boston Globe said they would resolve the issue. Then the Boston Globe stated via email, it was apparently ok for their delivery drivers to be waking me up most Sundays between 5:00 AM and 5:30 AM. Then the Boston Globe stated it was not their delivery people and the Boston Globe has refused to identify the name of their delivery service company.

I agreed to a one time subscription to the Boston Globe in April 2017 while attending a concert at ***. I never authorized any auto-renewals. I was charged in Dec 2017 for a renewed subscription. I promptly notified the Boston Globe that I wanted to cancel and wanted a refund. It took them nearly a week to get back to me only to be told that because I was already in the subscription period, they wouldn't refund me. They were never authorized to charge me to begin with and their intentional delay tactics in order to justify their lack of refund are very dishonest. Horrible experience, they are crooks!

I have been a subscriber for over 30 years. I have not received my paper in a week, despite daily calls. Despite daily requests, I have not received a call from a Boston Globe manager--I have been told that they are all too busy to call me. Every day, they tell me that they have escalated the call and that corrective action will occur, but no action occurs. This is absymal customer service, and I would think that advertisers would be be concerned that the circulation for which they're paying may not be accurate. I subscribe to several other newspapers, all of which are able to respond on a timely basis to calls about delivery problems.

In June 2014 I sent an email through their online site to stop services with the Boston Globe. They did receive my email but did not terminate services and have been charging us monthly. Their representative *** acknowledged that they did receive my email asking for services to be stopped. He said they sent me an email back (which I never received) asking me to call them. They acknowledge that they have billed me for over 3 years for a service I tried to cancel and told me they will not refund any money.

A scheduled suspension was requested for the following date: 6/23/17 - 9/4/17. The paper was being delivered
A number of emails and calls have been made to customer service. The paper continued to be delivered,The paper was cancelled on 9/4/17.
Today is 9/19/17 and the Boston Globe continues to be delivered and I am being billed for the suspended and cancel papers.
A total of 5 calls and emails have been sent.

I was at the ***'s in Milford, MA and there was a representative from the Boston Globe outside offering a free Sunday paper if you agreed to sign up for 52 weeks at $2.50 a week. I thought that that was a good deal and I signed up. The representative told me that I would receive an email an hour or two later with all the details of the transaction. When I received the email I was surprised at two things: (1) the entire year had been charged to my credit card up front and (2) there was a $9.99 activation fee, which actually makes the paper $2.69 a week, not $2.50. Neither of these had been disclosed to me when I agreed to the deal. I called the Boston Globe customer service to try and negotiate at least the removal of the $9.99 fee but they wouldn't or couldn't so I told them I wanted to cancel the paper in its entirety as in Massachusetts the law is that a deal may be cancelled within 3 business day and also false advertising. I was told that they could refund $130.00 but not the $9.99 activation fee. After much back and forth I hung up dissatisfied and that is when I decided to file a Revdex.com complaint, to get reimbursed the $9.99 - I have now basically paid $9.99 for a "free" newspaper.

On three different occasions, I have attempted to cancel my digital subscription to the Boston Globe. Having been informed that I must cancel via telephone only, I have called the assigned phone numbers.
Effort #1 put on hold for 1 and ½ hours, after which I hung up.
Effort #2 Put on hold for one hour, after which I hung up.
Effort #3 Put on hold again, and hung up after 15 minutes of waiting. I was never informed: of how many calls were ahead of mine
of estimated waiting time
of an opportunity to leave my call-back number.

There paper arrives late and it is not the fault of the delivery person. They have moved their printing facilities and they continue to have problems. Much of the paper was missing on 9/10/2017

After their delivery problems earlier this year, it is unbelievable that they cannot make this transition work.

As Boston Globe refers to it Incident # ***
I had been ongoing subscriber to digital version of Globe, but it was too expensive and was closing it out. I had called at least twice, and you wait on line forever and I work and can't sit on the phone waiting for them all day. I then ran into a gentleman who was selling subscriptions at a *** in Dedham, I took him up on the offer to get free digital with mailed hard copy of the Globe to my workplace 7/31/17. acccount # *** The offer had been that the paper would be 99cents, and sounded too good to be true and was. After being charged the amt I usually am for the digital, I was then charged an additional $27.72. I called the Globe and waited them out...at least half hour, and recieved a confirmation by email that they would close out the account and refund all but $10 for fees. Agreed. Didnt happen. Called again, well, you will get it by 8/23. It ends 8/23, and you'll get it after that. I said I wanted that in writing, no, can't do it. I said who do I call after that when I know you arent going to send it to me then either? NOw 8/28, took another 27.72 out of my bank acct. Enough! I want a refund, acct closed. As meanwhile they froze my online acct, I can't look at anything while they continue to take the money, and no I never got more than the one hard copy of the Globe handed to me that day at ***. I just want my money back and them to no longer access my account. I can't seem to get this done!

I took advantage of a trial subscription at 99 cents per week. There was no reminder and after the trial period I noticed that they had billed my over $15 for the month. I went to the website and there was no way to cancel on-line - you have to call during business hours. The first five times I called, I was cut off. I finally got through and have been on hold for 30 minutes. This is similar to other experiences I have seen on this website. It seems like this is a scam. Once you are signed up, the Boston Globe will not allow you to cancel even though they tell you that you can cancel at any time. l would not expect this from a paper as well respected as the Globe. Perhaps they should do a Spotlight story on their own website. PLEASE DO NOT SIGN UP FOR THIS SERVICE.

I initiated a Sunday only home delivery subscription at the beginning of July 2017 with the Boston Globe. This came about as a result of a salesperson at my local *** grocery store when I visited one Sunday morning specifically to purchase a Sunday paper. They were offering an incentive of a free paper plus a *** gift card if I signed up for an annual subscription. I agreed and pre-paid the annual subscription of $130. Since then, over the past 10 weeks, I have only received my newspaper 4 times. The first time I contacted customer service they seemed to be responsive, at least over the online chat feature they had. But the actual results have been less than satisfactory since they have not actually resolved anything for me. Now over the past 2 weeks, the methods of contacting them that they offer: phone, email, online chat, are not able to be used. The phone system takes you to a dead end, the chat system does not connect with anyone, and their email system appears to not work since there is no feedback. I'm left to wonder with suspicion why they had salespeople out earlier in the summer if they aren't able to actually provide the service or product they were selling. I have now learned of several others who share my frustration with similar complaints.

I purchased the Boston Globe Sunday edition for the 16 week deal. This was on 8/09/2017, I then paid it on 8/10/20174. This was only suppose to be for a flat fee of $ 39.99. Then I saw on my *** account another charge of $ 29.99. They Never menstion this fee or any other fee when I subscribed for the newspaper. I have had to put in a dispute with my bank for THE EXTRA CHARGES.. You can npot reach the Boston Globe on the phone, so I had to try to resovle this problem with there chat line. I HAD ALSO cANCELED THE NEWSPAPER WHEN I nEVER RECEIVED IT AT ALL. iT WAS SUPPOSE TO BEGIN dELIVERY ON 8/13/2017, so I got back on the chat line and wrote to several different customer reps. They do not want to refund a fee of $ 9.99 which was shown on the site when I signed up for it. The Gobe is not helpfull at all. I never even received a newspaper from them. This is unfair practice.

I ordered the Boston Globe (BG) to be delivered to my parent's home as a gift. Each month I was charged $27.72 and the line on my credit card stated "Boston Globe Home Deli". In June o 2017, my parents informed me that they had not received the paper in quite sometime even though I was paying for it. On 6/2/17, I called the BG and they stated that the service to my parents was canceled on 11/7/15. I then asked why I was being charged for over 1.5 years for a product my parents did not receive? The customer service agent said he could not do anything. He stated that I had a digital account. I told them that I did not sign up for a digital account and have never accessed one digitally. I requested that a manager or supervisor call me back and for the charge to be removed immediately. I never received the a call back and was charged for the months of June and July 2017. I called again today, 8/2/17. I was told that the service was cancelled on 11/15/15. The rep told me they could refund my the charges between the period of 12/1/14 and 11/7/15 because they had duplicate billing accounts for me-- one digital and one paper. I told the BG to process the 11 month refund and to take off the charges for June and July 2017. I stated that I would like to speak to a manager or supervisor about the charges after the paper stopped being delivered. The rep said they could not guarantee that a manager/supervisor would call me back. I told them that I would be contacting the Revdex.com and my credit card company as I did not order a digital subscription and have been charged for a home delivery since the service was cancelled on 11/7/17.

3 Sunday papers + 14 daily newspapers 4.50 ea = 13.50 + 2.00 ea = 41.50. They claim that over a year go they notified delivery customers that they would not receive any credit for vacation stoppage. I never received any notification nor did I sign or agree to this. This is simply an act of thievery, outright injustice.

On April 9, 2017 I was approached by a Boston Globe Rep. outside *** Farms and presented with a discounted yearlong Sunday Globe delivery. It was a good discount so I agreed. The rep ran my credit card (took my money) and advised that it would take a couple of weeks until I started receiving my home delivery. Two weeks later, April 23, 2017, I received my first home delivered Sunday Globe. That was the LAST paper delivered to my house. It has now been NINE weeks in a row that I have NOT received my paper. Every week I have contacted the Globes so called customer service(using online, live and chat formats over the past 9 weeks) to advise of the missed delivery and maintain a record of the lack of service. Their customer service people that handle delivery issues appear to be powerless to do anything other than make note of an issue. Despite being told every week that my issue was brought to the attention of appropriate people (Regional Lead) and that the problem will be resolved and delivery resumed, with credit for the missed weeks, that has not occurred for 9 weeks. It is impossible to speak with a supervisor, who I was told on live phone, don't deal with such issues. Not only did they take my money and not provide the product / service I paid for, but they blatantly ignore when there is a problem. They have a full record of my contact. As do I.

I have requested through the call center three times to be removed from their mailing list. I have remained on the mailing list. This is harassment! I have now emailed multiple sources requesting to be removed. My removal from the mailing list has not occurred yet and this issue has been going on for over three months.