The Boston Globe

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I will not close this complaint until I have verified that I am no longer receiving Boston Globe DirectI will close it once I receive (zero) copies per week Regards, [redacted]

HelloThis is not an ad, but a review which has aged out of circulationIt's not our policy to take down restaurant reviews after menu items become outdated (we'd have to take them all down), so we added a sentence to the review stating: "(Note: As menus change frequently, dishes mentioned in this review may no longer be available.)" The same sentence was added to a capsule version of the review that had been running, but that has since aged out of circulation.Thank you, [redacted]

Dear [redacted] ,I sincerely apologize for the frustrations you have been experiencing in trying to get the Boston Globe delivered to your homeI have spoken to the local delivery office and they understand your concernsI believe you spoke to [redacted] from my office yesterday and that you did receive your paper this past Sunday.The Globe is working hard to improve any delivery issues our customers may havePlease let me know if you have further concerns.We appreciate your readership.Sincerely, [redacted] *** Customer Success TeamThe Boston Globe

Dear Ms [redacted] -First I would like to apologize for the frustration caused by these delivery issues. We have been working very hard trying to correct the issues as quickly as possible. I believe you spoke to [redacted] from my office today and he confirmed that you are now receiving your paper. He also... extended an additional weeks worth of credits to you for compensation for your troubles. Please accept our apology. We are grateful for your continued loyalty to the Boston Globe. [redacted] ***Customer Success TeamBoston Globe + boston.com

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I did NOT receive a notification in July of a price increase, rest assured that if I did, I would have tried to stop the erroneous billing back then In my last response, I sent a copy of my email request to cancel in March (I could not get though to the call center via the telephone) therefore, if it were honored, there should be no reason to have notified me of the rate increaseThe Boston Globe continues to ignore the point that subscribing and CANCELLING are two very different processes, by designThe Boston Globe is using deceptive antics to lure potential subscribers (bate) and once the subscription is established, creating a difficult CANCELATION process (switch)I will accept nothing less than 1/the monies that was paid for a subscription that I did not want The Attorney General [redacted] should investigate the Boston Globe for their deceptive practices...or perhaps the Boston Globe can have their "Spotlight" team investigate themselves Regards, [redacted]

Dear Mr [redacted] -I apologize that you had issues trying to contact usI do see that you went in through the automated system and did report your missing paperA credit extension has been applied to your accountFor any future delivery issues you can always call [redacted] and enter your complaint as you did yesterday.Thank you for reading the Boston Globe [redacted] *** Customer Success TeamThe Boston Globe + boston.com

Dear Mr [redacted] -I apologize for the trouble you had getting through to our Customer Service departmentWe switched Home Delivery vendors and our phone lines have been extraordinarily busy.We did cancel your account effective 12-31-and have credited back the last payment of $made on 12-14-This amount should be refunded to your credit card on file.Thank you for your patience, [redacted] *** Customer Success TeamThe Boston Globe and boston.com

My Sunday paper has arrived with 4-6 sections missing for about 6 weeks. I don't know what is wrong.

The Boston Globe will issue an additional refund of $to the consumer Typically, this one-time charge is non-refundable as our terms and conditions state however, home delivery never actually started:"All new Home Delivery subscriptions include a one-time activation fee of $This fee offsets expenses related to account and delivery set-upThis fee is non-refundable once home delivery is started."Please allow to business days for the refund to process

We have talked with Globe finance and they will refund the $It will appear on the credit card that was used for the subscriptionIt may take 7-for the credit to appear on the card

Hello The refund was processed on 5/8/on a [redacted] credit card The refund was processed in two credit amounts $and $ Please check with your [redacted] credit card companyThank you, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I Called the Globe and was told they would put in a request for re-delivery We never received the correct flyers.We have not yet received the flyers for the sales that start Friday, June 8th.When the Globe stopped having the flyers delivered by the [redacted] ,which was wonderful because we received them on time, the Globe sent out a notice stating that the flyers would be delivered to our doorstep on ThursdayI think I saved it so I'll try and find it So, I take issue with their statement that they are delivered Thur-Sat! Another reason the flyers need to be delivered no later than Thursday, is because the sales start on FridayAnother is that both Shaws and Stop & Shop have day specials that run from Friday to SundaySince the Globe seems incapable of delivering the flyers in a timely manner, they should turn the job back over to the ***, who usually got them to us on Tuesday or Wednesday The current system is inefficient and takes way to long to get resultsWhen there is a delivery problem, the Globe has to send a message to a third party, who then contacts the delivery peoplePhone calls need to be made so the parties involved can speak to each other and problems can be corrected in a timely manner Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] , *provided [redacted] that the business follows through this timeI understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***

False and deceptive advertising offers

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Not only have I not received papers, but they already have my payment made on December 14, I want my subscription canceled and I want my money backI am done with the GlobePeriod Regards, [redacted]

Dear Ms [redacted] -I show that we sent a price increase email on July 14, to your email address on record ( [redacted] ) and it was opened on the same dayI'm sorry that you don't agree with our decision, but we did notify you of the price increase and you accessed our site many times over the months you are disputingThe Globe has very generously agreed to give you approximately $worth of credits even though we do not agree that they are warrantedThat is the best we can do for youSincerely, [redacted] *** Customer Success TeamThe Boston Globe

I continue to receive the Globe Direct as recently as today As you can see, they apologize and assure me that this problem is taken care of In spite of these earnest reassurances, I continue to receive Globe Direct If they indeed sent someone to check my doorstep today as promised, that person certainly missed seeing the Globe Direct planted firmly on my front walk next to the steps So, no, I do not accept their respoonse with more assurances as I have for the past two years I want the delivery of this advertiser to STOP Regards, [redacted] ***

This account was stopped on 09/06/17. After reviewing the subscriber's complaints an adjustment for $133.62 was applied to the account compensating the subscriber for the vacation stop from 06/23/17 - 09/04/17 that was not processed and the charge for delivery on 09/05/17. On 09/15/17 a... refund for the last 2 credit card payments totaling $99.20 was issued to the subscriber.

The delivery service has been notified to deliver the Globe Direct advertisements to the units at the [redacted] condominium complex each week

Since I have to work for a living, I don't have time to write a description of my own situation so I will simply repeat almost verbatim what someone has written below.
I needed access to the Boston Globe for a particular time. I signed up for limited time access for $3.96. Since I selected a specific period, instead of a trial offer for free, I expected to only charged for that limited time. When I reviewed my credit card bills, I noticed that they've charged me $27 for months. I called to say that I never agreed to that amount. I was told that I had not read the "fine print". I was told that they would cancel my subscription as of now but it is highly unlikely they would refund my money, and that their policy is to not give refunds. They had no interest in understanding. What a shame that the The Boston Globe has resorted to tactics used by desperate shady corporations. If Mr. H is unable to make the Boston Globe a profitable venture without using such tactics on common people then he should simply sell or unfortunately close what was once an organization that represented the common man.