The Boston Globe

HelloI apologize for the misunderstanding and any inconvenience I have removed the balance from your Boston Globe account Your Sunday delivery of The Boston Globe has previously been cancelled as per your request and the balance due is zero.Thank you for your support of The Boston
Globe.Sincerely,*** ***

We have reviewed the terms on your subscription and according to the rate information at the start the offer was for per week for weeks. Based on the billing history you received that rate for weeks only and then were billed at full price. This is most definitely an error though
certainly not a deliberate attempt to defraud subscribers.The subscriber was incorrectly charged $for months for a total of $83.16, the correct charge for each month was $totaling $11.88. The Boston Globe will issue a refund for the difference of $71.28. A refund of the 4th and final charge of $was already processed on 03/28/

Hi Mr ***-Please check your credit card bill for the refund today and let me know if it is not posted.Thank you*** ***

Dear Ms ***- I sincerely apologize for the frustration you have had to endure in trying to resolve this issue and I will work to get your concerns resolvedI have followed up with Finance and they do show that your check was mailed on November 25, I know that *** from my team has been
following up with you daily to see if the check has been receivedWe will continue to follow up until you are completely satisfied that your issue is resolved.Thank you for being a loyal Boston Globe subscriber, *** *** ***Manager, Customer Success TeamThe Boston Globe and boston.com

Dear Mr ***-I apologize for the frustration you have experienced trying to get this issued resolvedI have gone into every database to ensure that your email address, phone number and street address have been taken off of the Marketing listsYou should no longer receive any offers from the
Boston Globe.Thank you *** ***Customer Success TeamThe Boston Globe and boston.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards, *** ***

Dear Ms ***-I apologize for the issues you have had reaching out to us, and the fact that we have not corrected your delivery issuesWe are working to get the issues with our delivery service rectified as soon as possible. Unfortunately, the only way to refund a payment is to cancel
your account*** from my office just spoke to someone at your number and they said the paper is still not being delivered*** extended additional credits to youWe will also give you an additional two week credit to give us time to fix your delivery service. If these resolutions are not satisfactory, please respond back to this complaint and we will reach out to you directly.Thank you for your patience and for being a Boston Globe subscriber,*** *** Customer Success TeamThe Boston Globe

Dear ** ***I apologize for the frustration our delivery service change has caused youWe received your email dated 1-6-and stopped your account as of 1-15-A refund of $was made to your credit card ending in *** on 1-21-This is the credit card number we have on file for
your account.Please accept our apologies for not being able to correct your delivery issues.Sincerely,*** ***
Customer Success Team

Dear Ms ***-I apologize that you have not received delivery of your paper and have been unable to get through to us to cancelWe have gone ahead and cancelled your account and refunded $back to youYou should receive this amount by check in the mail shortly. I'm sorry that we couldn't
keep you as a subscriber.Thank you for reading the Boston Globe,*** *** Customer Success TeamThe Boston Globe

DO NOT SUBSCRIBE TO THE GLOBE.
Because if you do, you will never be able to cancel that subscription.
The Globe will let you subscribe online, but if you want to cancel? You have to call them. And that means HOURS wasted on hold, emails unanswered, and billing "mistakes" (just see the other complaints posted on the Revdex.com site and in other forums). What the Globe calls customer service, I call a mugging. Don't let them mug you!

Dear Ms ***-I apologize for the frustration you have encountered while trying to get your delivery issues with the Boston Globe resolved.I believe you spoke to *** from my office late last week and she explained our billing and crediting processes in detailShe is also working with the
delivery office to get your delivery issues resolved.Again I apologize for the frustration we have causedPlease contact *** directly with any additional questions you may have.Thank you for reading the Boston Globe,*** *** Customer Success TeamThe Boston Globe + boston.com

The Boston Globe apologizes for the inconvenience this situation has caused this subscriber We have reviewed their account and confirmed that a statement credit was applied for each of the six missing papers referred to in the complaint and have applied a statement credit for an additional
weeks as compensation for the subscriber's time and aggravation.We have contacted the distribution branch regarding the issue and have received confirmation that delivery was made this past Sunday 09/17/ A visual verification of delivery will be performed for the next few weeks to ensure delivery continues uninterrupted

Dear Ms ***-Thank you for contacting the Boston GlobeI see the previous notes made on your accountI also had a click report pulled which does show that your account has accessed our paid site continuously since Unfortunately we are unable to refund for an account that accessed the
siteIn this case, Finance did generously agree to refund you $or soSince you were using the service, this refund was extended as a courtesy to youI am afraid we cannot offer any additional refunds on your accountI can send you the click report in a private email if you would like.Thank you for reading the Boston Globe, *** *** Customer Success TeamThe Boston Globe

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
It's another Thursday, and they have failed to keep their promise and deliver They only delivered last week in response to my complaint, and they were days late at that The flyers need to be here no later than Thursday, because the sales start on Friday
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns
in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards, *** ***

Hello, I have been trying, unsuccessfully, to cancel my online e-subscription to the Boston Globe for a number of weeks. Their website says cancellations are taken by phone and each time I call I am on hold for over 30 minutes. When I choose to have the Globe contact me, they do not. I've tried to cancel through the chat button only to be told they can not help. I am looking for someway to get through to the cancellation department successfully. Thank you.

Dr Mr***- I apologize that you continue to receive the Globe Direct package after you have asked multiple times for delivery to stopI will work with the local delivery person to rectify the situation. I have contacted the delivery manager today to make sure they cease delivery
The Globe Directs are delivered on Thursday each week so I will follow up with you next week to ensure delivery has stopped. Again, I apologize for the frustration this has caused and will work with you until you are satisfied that the issue has been resolved. Sincerely,*** *** ***Manager Customer Success TeamThe Boston Globe and boston.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I was told I would get a credit on friday but it had not arrivedI don't see how I can update my complaint to reflect that the business has not followed through on their promiseRegards,
*** ***

Dear Ms ***-***-I apologize for the frustration you have experienced with your delivery and trying to cancel your accountI have gone ahead and had your account cancelled as of today and a refund of $will be credited back to your credit card on fileThis refunds you for
papers not delivered since we switched to the new vendor on 1/3/16.I'm sorry that we could not resolve your delivery issues.Thank you for reading the Boston Globe.*** ***Customer Success TeamBoston Globe + boston.com