The Boston Globe

I called the number to unsubscribe from "Deals Direct" several months ago and I keep on receiving this mailing. On the latest issue I called the unsubscribe number on the mailing *** and the recording says the number is out of service or disconnected. The FTC should investigate.

Digital subscription, you can only cancel by telephone, spent nearly an hour on phone waiting for rep, just a loop recording wanting phone number. Their digital subscription can only be cancelled by phone, this is a scam.

I was reached out to and offered a "Special" rate for the Boston Globe for three months. THREE MONTHS ONLY... I was very clear about that when I ordered. Now 3 months later they automatically bill my credit card for $62, which I specified in the beginning I did not want this to happen. Now i've called them 3 times this week and been told my credit card will be reimbursed. I still am not seeing that and now today they tell me that it takes 10 business days. This is false advertisement, fraud and theft as far as i'm concerned and now I expect them to pay interest on my money.

This is the third week out of four that I have not received the paper on Sunday morning. I go through the automated system and it says they will deliver the paper today, that has never happened. Customer service is non-existent. The product is great if you get it. It's seems they do not want the business, one thing to make a mistake once maybe even twice, but three out of four chances, no way. They simply don't care and do not manage the process.

Since February 15, 2019 I've contact the Boston Globe to get them to stop littering my single family house with two copies of the Globe Direct Sales Ads every Thursday. I've contacted them via email, ***, phone and have escalated to a manager several times. Despite being told that it would stop within a week or two the delivery continues to happen. The management has been wholly ineffective in getting their carriers to stop littering my front yard with these two copies of the sales flyers. Management at the Globe confirmed three months ago that I was on their do not deliver list yet they continued to deliver including today (8/15/19).

I needed access to the Boston Globe archives for a research project. I signed up for limited time access for $3.96. Since I selected a specific period, instead of a trial offer for free, I expected to only charged for that limited time. When I received my credit card bill, I noticed a charge for $27. I called to inquire why I was billed that amount. I was told that covered the next 4 weeks of digital use. When I explained that I did not want that or had any plans to use it, I was told "sorry our policy is to not provide refunds." When I requested a pro-rated amount to cover the unused portion which was 3 weeks, I was given the same robotic answer - Our policy is to not give refunds. When I requested to speak to a supervisor, I was told the answer would not change, that their policy is the same, regardless of who you speak to. They were so arrogant and had no interest in understanding what my concern was. This type of sales tactic is used by desperate shady corporations, but I didn't expect it from the Boston Globe.

I clicked on a banner ad on *** for a "$3 digital subscription from June through December" and was charged for it when I started service on 6/7/19. On 6/25/19 my credit card was billed an additional $27.72. I called to inquire about the charge the day after it posted, on 6/26/19, and explained that I had not signed up for their monthly subscription, but rather for a $3 digital subscription through December. The woman I spoke with agreed with me, acknowledged the error, and said to expect a refund in 7-10 days.

Fast forward several weeks and I had not received a refund, so I called again on 7/16/19. The new representative I spoke with went through the transaction again, acknowledged that the promotion was running, and said that I probably clicked on it, but that "the page must have reloaded" and "redirected me to the standard subscription page" and charged me the standard amount for a digital subscription. I could not believe they even dared to trot out such a preposterous story. She said there was nothing she could do for me but charge the $27.72 for the next several months, not the $3 originally offered, even after acknowledging that they ran that promotion and I clicked on the ad for it. Bottom line, they used a banner ad to bait and switch from a $3 offer for a 6-month subscription to a $27.72 standard monthly subscription, acknowledged it, and refused to refund me. Luckily, I was able to cancel the subscription before the next $27.72 charge appeared.

I had to subscribe to the Boston Globe to read an article online and treid to cancel it right after. The only way they let you cancelis by telephone, but when I called the number I was on hold for nearly an hour. I tried again and no answer. I left my telephone number and no call back. I then e-mailed them to cancel teh subscription and no reply and they just billed me again for another month. It seems to be a deliberate attempt to make it as difficult as possible to unsubscribe.

multiple delivery problems. missed delivery, wrong newspaper delivered, incomplete paper delivered. this has been going on for some years. they say they are working on it but there is no evidence to that. today customer service hung up on me because "I wasn't respecting her."

Subscribed to Boston Globe home delivery since 1994. In *** last winter and paper not available in stores, my husband wanted to read it. So I set up a digital account for my husband (1st digital account ever with Globe). I called on 2/28/19 (15 ins 49 secs) to terminate digital account when we restart home delivery 3/22, I went into the account online to make sure it was changed back from digital (which is INCLUDED in home delivery) and the accounts BOTH showed as home delivery, same account #, same billing address, same delivery address, same subscriber since date, same credit card, just a different email address to accommodate my husband's digital subscription. It just caught my eye that they have double billed my credit card for four months, $27.72 for digital and $42.40 for weekday home delivery. I called today, spent 40 mins 22 secs, talking to customer service, waiting for a supervisor (15 mins) and talking to a supervisor. Was told cannot and will not give me credit - $27.72 x four months = $110.88. Allegedly because the digital account has a different email address. I can email you copies of the two account screens and my billing, but couldn't see how on this page. Thank you very much!!

I have been a Boston Globe subscriber for over 30 years and for the past year I have had many delivery problems and no help from customer service.I also feel their billing system is not accurate!

I called the Boston Globe to cancel my subscription. I waited on hold for 11 minutes. When I did get to speak to a customer service represnitve, she was very rude. She kept asking me more and more probing questions to prove who I was. I was like here is my credit card number after answering my name and phone number. She was so rude I asked to speak to a supervisor. I waited 18 minutes till the supervisor named *** came on the line. I told her I wanted to cancel but the agent was rude and I been waiting so long. The reason I wanted to cancel is because the paper recently changed format barley had any content. At this point I was so mad, I wanted my money back. She said she couldn't do that but the paper would be covering the upcoming election and could lower my subscription rate.

Hello - I have tried reaching out to customer service numerous times but they have not been able to resolve this issue. I have consistently been receiving the Boston Globe at my residence despite not having a subscription. The newspapers litter my yard and I need this to permanently stop, as at this point I considering it littering my home.

I have had a subscription with the Boston Globe since 1987. In the last year or so there have been numerous times when the paper has not been delivered usually the Sunday Globe . Also missing parts to the paper . I also had a vacation stop to the paper for 16 days recently. I was given no credit. When I called they said it has to be 21 days or more of stoppage to get credit. Why was I not told this from the get go. So basically I was charged for goods I did not receive . This is no way to do business. I do want to support the paper but really this is no way to treat a long term customer.

Was not 100% sure which category to put this complaint under, but I decided to go with "advertising" because this relates to the Boston Globe's advertising bundle called "Globe Direct". Globe Direct is a package of ads that is thrown onto our property about 1 time per week. We have never done business with the Boston Globe, we currently have no subscriptions with them, and we never signed up for this. We consider this to be litter, that they throw on to our property weekly.

We have contacted the Boston Globe several times via email since August of 2018, asking to stop receiving this advertisement package. We have been told each time that our address is no longer on the delivery list, and also told that this request would be "escalated" to the driver to ensure no delivery. We still continue to have this trash thrown on to our property, as recently as today.

We have reached out to the business via other means - mainly social media (*** and ***). They ignore all *** messages. A man by the name of *** has replied to our 1 star review on ***, also promising to "escalate" this issue, but since I've started correspondence with him a couple weeks ago, we've received multiple pieces of Globe Direct trash, and he has since ceased all communication with me.

My husband has also submitted a complaint via the Revdex.com and was contacted by a member of the business who promised profusely that this would stop, and yet it has not. At this point, we are no longer sure what else to do. Therefore I am submitting yet another complaint under my own name. The Boston Globe is a terribly company, that we have never done business with, yet they continue to throw trash onto our property weekly. Make it stop!! This type of behavior should be illegal.

I called and emailed at least ten times, telling the Globe to stop harassing me, by throwing those Globe Direct free advertisement papers onto my lawn. They keep saying someone will contact me about my complaint, but the distribution department manager never makes any contact. They claim I was removed from the delivery list, but their carrier continues to litter my lawn with newspapers each week. I’m going to file complaints until they stop harassing me.

On October 10 2018, I was charged for a trial digital subscription. The website says that subscription cancellations can only be done via phone. I began to make attempts to call the customer service center with the number provided and was left on hold/disconnected multiple times. Every time I tried to call between October and November, I was left on hold and left with the automated message “all of our customer service representatives are busy at this time” and ultimately disconnected from the call. I was able to get through on February 19 2019, where I was able to speak to someone in the customer service dept. She put me on hold, said she would talk to the billing department, and after 5 minutes came back and told me that the billing department would contact me. I have all of my information and have not heard back from any representative from the Globe. I have been trying to end my digital subscription before the trial was over and am still trying to do so. I was charged $27 for the months of December, January, February and March. I have not been able to get through customer service since my attempt on 2/19/2019. I am beyond frustrated that I have not been able to cancel this subscription (totaling $110.88, 4 months of subscription fees) with the REQUIRED method provided by the globe. You can’t email, or do it online, you have to CALL. Calling seems to be futile and not productive. This is abhorrent and sheds some light into how the globe cares for its consumers. I would like to cancel IMMEDIATELY and given a refund.

On February 19th I purchased a subscription for Sunday delivery at $5 for 13 weeks. I was promptly charged the $5. Then I have a second charge of $5 on 3/11. I've tried contacting them to no avail. I get no answer when I call and I'm tired of the back and forth email. Please help. I just want my money refunded.

My subscription to Boston Globe has led to a discrepancy in billing information and attemp to cancel subscription. Several attempts were made to clarify billing all resulting in different responses, lost connections, long hold times followed by disconnect, long hold times until office closed . Resulting in lack of correct timely information to cancel subscription. Finally was left with three bill balances all higher than what was expected from previous communication from Globe. Seems everyone has a different take and solution none of which coincide.

I cancelled my subscription to the Boston Globe newspaper July 29, 2019. Since that time they have continued to deliver the Sunday paper to my driveway. I have contacted them at their customer service number and by email and online complaint system 10 times. The last 3 times I called customer service they told me that: I cannot contact the carrier. They do not know who the carrier is. They can only contact the carrier by computer. They would expedite my order to cease delivery. They would not give me any other number to call with my complaint. It is now March 10, 2019 and the paper was in the driveway again today! I am elderly. It is difficult for me to get rid of the paper on my yard/driveway. PLEASE HELP ME! Make the delivery STOP!