The CCS Companies

Our office is in receipt of the complaint filed by Mr. [redacted]. We greatly appreciate this opportunity to respond.   Please be advised that we cannot locate the files in question with the information that has been provided to CCS as part of Mr. [redacted]’s complaint. If Mr. [redacted] could...

please provide us with copy of letters from CCS indicating a file number, or a copy of his credit report with both accounts listed by CCS, we would be happy to investigate his concerns further. If he could please upload this information to the Revdex.com’s complaint portal we would appreciate it. We trust this resolves your concerns.

Our office is in receipt of the complaint filed by Ms. [redacted]. We greatly appreciate this opportunity to respond.   Ms. [redacted] disputes owing a balance to our creditor-client. Please be advised that the account in question revolves around an insurance policy that cancelled on...

08/03/12 due to nonpayment. When the policy cancelled there was still a balance due for insurance provided from the date of last payment through the cancellation date. That being said, we have closed the file with our office and are instructing the Credit Reporting Agency (CRA) to delete the account. Please note that we cannot control the speed in which the CRA acts upon our request and recommend giving them at least thirty (30) days to update their records.   We trust this resolves your concerns.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
You are correct in stating that you were instructed to DELETE the two accounts in question. The issue is you did NOT delete them, rather, you listed them as paid collections. It was only after my wife contacted you DAILY for almost two weeks that you finally corrected YOUR mistake and had them removed. SHE submitted a copy of my credit report to you which showed you listed them incorrectly and that prompted you to correct it. If your company would have done it's job properly or at least acknowledged an error was made I would not have been forced to file a complaint with the Revdex.com. Your inability to accept fault or unwillingness to correct it left me no choice but to contact the Revdex.com.

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Our office is in receipt of the complaint filed by Mr. [redacted]. We greatly appreciate this opportunity to respond.   Mr. [redacted] indicates that he never had insurance through our creditor-client. However, please be assured that this account was placed with our office under Mr. [redacted]’s...

responsibility. Notwithstanding, we have closed the account with our and have forwarded a copy of the complaint to our client to review. We have also instructed the Credit Reporting Agency (CRA) to delete the account. Please note that we cannot control the speed in which the CRA acts upon our request and we recommend giving them at least thirty (30) days to update their records   We trust this resolves your concerns.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[I need to have automatic payments coming out of my checking account. Why isn't that an option?.]
Regards,
[redacted]

Our office is in receipt of the complaint filed by Mr. [redacted]. We greatly appreciate this opportunity to respond.   It appears Mr. [redacted]’ concerns are not with CCS’ handling of the account. Instead, he indicates that he has been the victim of identity theft. If Mr. [redacted] could...

please send us a police report, notarized identity theft affidavit, proof of residence during the time of fraud, and government issued picture ID we would be more than happy to forward the documentation to our creditor-client to determine if an adjustment is due. In the meantime, we have closed this account with our office and forwarded a copy of the complaint to our client to review. Please be assured we did sent this account to any credit reporting agency.   We trust this resolves your concerns.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[If you are rejecting the business's response please enter your rejection comments here.]  I am not [redacted], who on earth is [redacted] CCS has their customer complaints mixed up, I have no idea who [redacted] is?  Have the collection agency to check their complaints.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Our office is in receipt of the complaint filed by Mr. [redacted]. We greatly appreciate this opportunity to respond.   As a preliminary matter, we have agreed with Mr. [redacted]’ request to cease collections. Accordingly, we have closed this account with our office.   Please note...

that the account in question revolves around an insurance policy that cancelled on 3/15/2016. When the policy was cancelled there was still a balance due for insurance provided from the date of last payment through the cancellation date. Although our client has confirmed the balance is due, we would be happy to review any documents that Mr. [redacted] has that show otherwise with our client.   We trust this resolves your concerns.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
And my original complaint still has yet to be addressed. I requested documentation in September of 2015 and that WAS NEVER PROVIDED, that is the issue and you all keep hemming and hawing and NOT ANSWERING MY COMPLAINT!  Why did you not provide the documentation that I requested when I requested it.  You are non complaint with both Federal and State laws regarding this and I shall be reporting this to the appropriate parties since your company refuses to acknowledge that what you did is illegal.
Regards,
[redacted]

Our office is in receipt of the complaint filed by Mr. [redacted]. We greatly appreciate this opportunity to respond.   Contrary to Mr. [redacted]’s assertion, please be advised that verification of the account was previously sent to Mr. [redacted]. Notwithstanding, we have closed this account with our...

office and forwarded a copy of the complaint to our creditor-client. Furthermore, the Credit Reporting Agency (CRA) has been instructed to delete the account. Please note that we cannot control the speed in which the CRA acts upon our request and we recommend giving them at least thirty (30) days to update their records.   We trust this resolves your concerns.

Tell us why here... Our office is in receipt of the complaint filed by Mr. [redacted]. We greatly appreciate this opportunity to respond. Mr. [redacted] disputes owing a balance to our creditor-client. Please be advised that the account in question revolves around an insurance policy that...

cancelled on 2/28/16 due to nonpayment. When the policy cancelled there was still a balance due for insurance provided from the date of last payment through the cancellation date. If Mr. [redacted] could please provide us with a copy of the documents showing the vehicle was a loss, we would be happy to forward the documentation to our creditor-client to review. In the meantime, we have closed this account with our office and forwarded a copy of this complaint to our client.  We trust this resolves your concerns.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
[The last letter from your company is dated 1-6-18, File Number [redacted], Pin Number [redacted]. I have the letter from [redacted] Insurance stating that Claim Number [redacted] has been paid in full. ]
Regards,
[redacted]

Our office is in receipt of the complaint filed by Mr. [redacted]. We greatly appreciate this opportunity to respond.   As a preliminary matter, please be advised that we have agreed with Mr. [redacted]’s request to cease collections. We have also instructed the Credit Reporting Agency (CRA)...

to delete the account, but please note that we cannot control the speed in which the CRA acts upon our request. We recommend giving them at least thirty (30) days to update their records.   Notwithstanding the above, if Mr. [redacted] believes these accounts were fraudulently opened under his name, then we would be more than happy to assist him further if he could send us a copy of a police report and completed fraud affidavit. Upon receipt of the documentation we will forward it to our creditor-clients to review.   We trust this resolved your concerns.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Our office is in receipt of the complaint filed by Ms. [redacted]. We greatly appreciate this opportunity to respond.   Contrary to Ms. [redacted]’ assertion, please be advised that we do not have a record of receiving any dispute correspondence from Ms. [redacted]. Notwithstanding, we have closed...

this account with our office and we are instructing the Credit Reporting Agency (CRA) to delete the account. Please note that we cannot control the speed in which the CRA acts upon our request and we recommend giving them at least thirty (30) days to update their records. We trust this resolves your concerns.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]