The Charlotte Observer

Newspapers not delivered and reported subscription issue 20+ times in 5 weeks
I transferred my subscription service on 1/19/20. I provided 10 days notice of the transfer. It stopped at my old address on 1/19 but has not started at my new address, at least not regularly. It took 3 weeks to get 2 papers delivered. Silly me, I thought it was fixed, then the next week, no deliveries. More more weeks of reporting the paper missing, being told the distribution center was notified. That's all they can do. Which apparently no one in the distribution center either cares of bothers to check on missing deliveries and whether it's a one-off or a consistent problem to be addressed. I'd think after 3x it would be seen as a pattern to be addressed. I finally received 3 papers in a row last week-end and thought, finally, they've gotten it resolved. Only to miss today's. Again. I'm on auto-pay, so I have to call each time to have a credit applied for the service I haven't received. I do not understand any company that relies on customer service, who gets dozens of complaints in a row for services not rendered and they have NO PROCESS apparently, in place to address it and NO ONE even bothering to do an audit of their processes, procedures and performance of their staff to insure that basic customer service is being provided. I mean, newspaper delivery is a main component of being in the newspaper business. Hopefully, this letter will get someone's attention because calling and emailing has fallen on deaf ears.

Canceled my subscription by phone, now my account has been sent to collections.
After my subscription price more than doubled, my carrier told me to call and cancel my subscription. I did this 2 - 3 months ago. I heard nothing further from them. Now I receive a notice from a collection agency and they say they have no record of my call. I asked to speak to someone in the United States, and this is not possible. How can I resolve this? I am a senior on a fixed income.

Canceled my subscription by phone, now my account has been sent to collections.
After my subscription price more than doubled, my carrier told me to call and cancel my subscription. I did this 2 - 3 months ago. I heard nothing further from them. Now I receive a notice from a collection agency and they say they have no record of my call. I asked to speak to someone in the United States, and this is not possible. How can I resolve this? I am a senior on a fixed income.

It took too many tries to cancel service and I keep received harassing calls from company.
I called to cancel my subscription. once on the phone with the representative I literally had to ask him 10 times to cancel my service. Each time he tried to sell me more. I undertand that this is a business and it is the resposbility of the rep to keep business but there is no reason I should have had to as 10 times. After he finally agreed to do what I asked he explained that he wsa just going to cancel my autopay(WHICH IS NOT CANCELLING THE SERVICE). luckily IM NOT STUPID OR I WOULD HAVE A GREED AND THEN STILL BEEN BILLED. I reqauested to speak to a supervisor and explained my frustrations to her. The very next day I had some one call me to see if I wanted to keep my subscription. I once againe explained that this was a service I did not want. Tady at 8 something in the moring someone else called me and even after I explained why I was frustrated she says....I understand your frustration but don't you want to try it for 1.00 a month. THIS IS BULLYING....I HAVE ASKED MULTIPLE TIMES TO NOT CALL ME YET THE HARRASSING CALLS CONTINUE. I AM FED UP WITH THIS NEWSPAPER THAT I DIDNT EVEN GET WHILE PAYING FOR THE SERVICE. I DIDNT COMPLAIN THEN I JUST DECIDED TO CANCEL BUT ENOUGH IS ENOUGH. I WOULD LIKE FOR THEM TO REMOVE MY NUMBER AND CEASE AND DESIST CALLS TO ME.

It took too many tries to cancel service and I keep received harassing calls from company.
I called to cancel my subscription. once on the phone with the representative I literally had to ask him 10 times to cancel my service. Each time he tried to sell me more. I undertand that this is a business and it is the resposbility of the rep to keep business but there is no reason I should have had to as 10 times. After he finally agreed to do what I asked he explained that he wsa just going to cancel my autopay(WHICH IS NOT CANCELLING THE SERVICE). luckily IM NOT STUPID OR I WOULD HAVE A GREED AND THEN STILL BEEN BILLED. I reqauested to speak to a supervisor and explained my frustrations to her. The very next day I had some one call me to see if I wanted to keep my subscription. I once againe explained that this was a service I did not want. Tady at 8 something in the moring someone else called me and even after I explained why I was frustrated she says....I understand your frustration but don't you want to try it for 1.00 a month. THIS IS BULLYING....I HAVE ASKED MULTIPLE TIMES TO NOT CALL ME YET THE HARRASSING CALLS CONTINUE. I AM FED UP WITH THIS NEWSPAPER THAT I DIDNT EVEN GET WHILE PAYING FOR THE SERVICE. I DIDNT COMPLAIN THEN I JUST DECIDED TO CANCEL BUT ENOUGH IS ENOUGH. I WOULD LIKE FOR THEM TO REMOVE MY NUMBER AND CEASE AND DESIST CALLS TO ME.

I have not received a newspaper in 14 days despite repeated calls to customer service.
I have not received a newspaper in 14 days despite repeated calls to customer service. The Observer never provides an explanation. They should discontinue home delivery up front if that is their goal. I am paying a $1000 a year for a service that is not being delivered.

I have not received a newspaper in 14 days despite repeated calls to customer service.
I have not received a newspaper in 14 days despite repeated calls to customer service. The Observer never provides an explanation. They should discontinue home delivery up front if that is their goal. I am paying a $1000 a year for a service that is not being delivered.

I stopped getting my paper delivered in the summer.. I called but still no paper. They continue to renew my paper service with no paper.
I stopped reciving my paper in the summer even though my account apparently was set to reactivate and I was being charged. I called many times including the time I found out I was sent to collections for not paying. I have called when I recived another bill and said these bills are not mine and I have not been receiving a paper. Even when I was getting my paper there were problems with my delivery. Now Im getting harassing phone called to renew my paper again and they call none stop. I never got my money back for not receiving my paper and still was sent to collections.
The phone calls from the charlotte observer won't stop and I tell them Im not even getting a paper! They tell me they can't do anything about my bill or me not getting my papers.

Sales practices are deceptive. Wrongly charged.
Called for a 3 month subscription. I explained to the rep I would not extend the subscription beyond 3 months. They called me several times to extend the subscription and in all occasions I told them I would not extend. After that they had a collection agency contact me after I was told my subscription was confirmed for 3 months only.

I would give a negative star review if I could. I haven't received a paper in over a year. When I signed up, I paid a little over $25 QUARTERLY. Between then and now, somehow my payments evolved into $58.40 A MONTH. I've been calling for over FOUR MONTHS demanding a refund and cancellation. Each time I call I am promised it's taken care of and I should see a refund credited to my account within so many business days and yet every month there is a payment drafted out and no refund ever shows up. Oh, and did I mention they called me for updated payment info last Fall when I got a new card number? I refused to give them the new card info and asked to have my subscription cancelled and THEY ARE STILL DRAFTING MY ACCOUNT FOR A PAPER I HAVEN'T RECEIVED IN OVER A YEAR!!!!!! We're talking $233+ just since November. I am absolutely DISGUSTED with this situation with The Charlotte Observer. I'll be visiting the closest local office tomorrow to express my frustrations and demand a significant refund.

I would give a negative star review if I could. I haven't received a paper in over a year. When I signed up, I paid a little over $25 QUARTERLY. Between then and now, somehow my payments evolved into $58.40 A MONTH. I've been calling for over FOUR MONTHS demanding a refund and cancellation. Each time I call I am promised it's taken care of and I should see a refund credited to my account within so many business days and yet every month there is a payment drafted out and no refund ever shows up. Oh, and did I mention they called me for updated payment info last Fall when I got a new card number? I refused to give them the new card info and asked to have my subscription cancelled and THEY ARE STILL DRAFTING MY ACCOUNT FOR A PAPER I HAVEN'T RECEIVED IN OVER A YEAR!!!!!! We're talking $233+ just since November. I am absolutely DISGUSTED with this situation with The Charlotte Observer. I'll be visiting the closest local office tomorrow to express my frustrations and demand a significant refund.

I stopped getting my paper delivered in the summer.. I called but still no paper. They continue to renew my paper service with no paper.
I stopped reciving my paper in the summer even though my account apparently was set to reactivate and I was being charged. I called many times including the time I found out I was sent to collections for not paying. I have called when I recived another bill and said these bills are not mine and I have not been receiving a paper. Even when I was getting my paper there were problems with my delivery. Now Im getting harassing phone called to renew my paper again and they call none stop. I never got my money back for not receiving my paper and still was sent to collections.
The phone calls from the charlotte observer won't stop and I tell them Im not even getting a paper! They tell me they can't do anything about my bill or me not getting my papers.

Sales practices are deceptive. Wrongly charged.
Called for a 3 month subscription. I explained to the rep I would not extend the subscription beyond 3 months. They called me several times to extend the subscription and in all occasions I told them I would not extend. After that they had a collection agency contact me after I was told my subscription was confirmed for 3 months only.

Requests to stop delivery of Encore have been ignored.
For over a year, I have requested to stop delivery of the free Encore newspaper through the online opt out option and by telephone. However, it is still delivered weekly. I received a warning from my TOA for failure to retreive the paper in a timely manner. I travel occassionally for weeks at a time, which places me at risk for receiving a fine from the TOA each time the newspaper is left on my property. I would appreciate prompt resolution of this matter. Thank you.

Requests to stop delivery of Encore have been ignored.
For over a year, I have requested to stop delivery of the free Encore newspaper through the online opt out option and by telephone. However, it is still delivered weekly. I received a warning from my TOA for failure to retreive the paper in a timely manner. I travel occassionally for weeks at a time, which places me at risk for receiving a fine from the TOA each time the newspaper is left on my property. I would appreciate prompt resolution of this matter. Thank you.

We have only had several missed deliveries over the last two months. Customer service has promised return calls none have been made
Customer service gives us the same story every sunday. That this will be resolved. And a district manager will call back.
All we get is a refund to our account. Never a paper. Customer service will not let you speak to anyone at the observer. There is no number listed for customer service at the location. Customer service is in another country.

We have only had several missed deliveries over the last two months. Customer service has promised return calls none have been made
Customer service gives us the same story every sunday. That this will be resolved. And a district manager will call back.
All we get is a refund to our account. Never a paper. Customer service will not let you speak to anyone at the observer. There is no number listed for customer service at the location. Customer service is in another country.

Rec'd collection letter from ARM SOLUTIONS having NOT rec'd a phone call NOR an invoice stating a balance. ARM/ Observer could supply invoice.
Called ARM and Observer. TCO customer service stated I could not be transferred to a Charlotte contact...could not transfer and had no local # for me to call. My account has been prepaid annual amount pass three years.

Rec'd collection letter from ARM SOLUTIONS having NOT rec'd a phone call NOR an invoice stating a balance. ARM/ Observer could supply invoice.
Called ARM and Observer. TCO customer service stated I could not be transferred to a Charlotte contact...could not transfer and had no local # for me to call. My account has been prepaid annual amount pass three years.

For the past four days, we have not received the paper.
We subscribe to the Charlotte Observer, and we are supposed to have home delivery. However, we have been having delivery problems since last Wednesday (January 29, 2020). I notified the paper about this problem on Wednesday morning, and a copy of the paper was delivered later that day. Since then, the service has gotten even worse. We did not received a paper on Thursday, Friday, or Saturday.