The Charlotte Observer

I ordered a 4 Sunday paper trial for 12 dollars and never received a paper. I was charged another 12 dollars. I contacted customer service; the representative was rude and said they would issue a refund. Over a week later, never received a refund. Contacted my bank for fraud. This is the worst company I have ever dealt with; DO NOT BUY ANYTHING FROM THEM.

Canceled my subscription by phone, now my account has been sent to collections.
After my subscription price more than doubled, my carrier told me to call and cancel my subscription. I did this 2 - 3 months ago. I heard nothing further from them. Now I receive a notice from a collection agency and they say they have no record of my call. I asked to speak to someone in the United States, and this is not possible. How can I resolve this? I am a senior on a fixed income.

Canceled my subscription by phone, now my account has been sent to collections.
After my subscription price more than doubled, my carrier told me to call and cancel my subscription. I did this 2 - 3 months ago. I heard nothing further from them. Now I receive a notice from a collection agency and they say they have no record of my call. I asked to speak to someone in the United States, and this is not possible. How can I resolve this? I am a senior on a fixed income.

It took too many tries to cancel service and I keep received harassing calls from company.
I called to cancel my subscription. once on the phone with the representative I literally had to ask him 10 times to cancel my service. Each time he tried to sell me more. I undertand that this is a business and it is the resposbility of the rep to keep business but there is no reason I should have had to as 10 times. After he finally agreed to do what I asked he explained that he wsa just going to cancel my autopay(WHICH IS NOT CANCELLING THE SERVICE). luckily IM NOT STUPID OR I WOULD HAVE A GREED AND THEN STILL BEEN BILLED. I reqauested to speak to a supervisor and explained my frustrations to her. The very next day I had some one call me to see if I wanted to keep my subscription. I once againe explained that this was a service I did not want. Tady at 8 something in the moring someone else called me and even after I explained why I was frustrated she says....I understand your frustration but don't you want to try it for 1.00 a month. THIS IS BULLYING....I HAVE ASKED MULTIPLE TIMES TO NOT CALL ME YET THE HARRASSING CALLS CONTINUE. I AM FED UP WITH THIS NEWSPAPER THAT I DIDNT EVEN GET WHILE PAYING FOR THE SERVICE. I DIDNT COMPLAIN THEN I JUST DECIDED TO CANCEL BUT ENOUGH IS ENOUGH. I WOULD LIKE FOR THEM TO REMOVE MY NUMBER AND CEASE AND DESIST CALLS TO ME.

It took too many tries to cancel service and I keep received harassing calls from company.
I called to cancel my subscription. once on the phone with the representative I literally had to ask him 10 times to cancel my service. Each time he tried to sell me more. I undertand that this is a business and it is the resposbility of the rep to keep business but there is no reason I should have had to as 10 times. After he finally agreed to do what I asked he explained that he wsa just going to cancel my autopay(WHICH IS NOT CANCELLING THE SERVICE). luckily IM NOT STUPID OR I WOULD HAVE A GREED AND THEN STILL BEEN BILLED. I reqauested to speak to a supervisor and explained my frustrations to her. The very next day I had some one call me to see if I wanted to keep my subscription. I once againe explained that this was a service I did not want. Tady at 8 something in the moring someone else called me and even after I explained why I was frustrated she says....I understand your frustration but don't you want to try it for 1.00 a month. THIS IS BULLYING....I HAVE ASKED MULTIPLE TIMES TO NOT CALL ME YET THE HARRASSING CALLS CONTINUE. I AM FED UP WITH THIS NEWSPAPER THAT I DIDNT EVEN GET WHILE PAYING FOR THE SERVICE. I DIDNT COMPLAIN THEN I JUST DECIDED TO CANCEL BUT ENOUGH IS ENOUGH. I WOULD LIKE FOR THEM TO REMOVE MY NUMBER AND CEASE AND DESIST CALLS TO ME.

I have not received a newspaper in 14 days despite repeated calls to customer service.
I have not received a newspaper in 14 days despite repeated calls to customer service. The Observer never provides an explanation. They should discontinue home delivery up front if that is their goal. I am paying a $1000 a year for a service that is not being delivered.

I have not received a newspaper in 14 days despite repeated calls to customer service.
I have not received a newspaper in 14 days despite repeated calls to customer service. The Observer never provides an explanation. They should discontinue home delivery up front if that is their goal. I am paying a $1000 a year for a service that is not being delivered.

I would give a negative star review if I could. I haven't received a paper in over a year. When I signed up, I paid a little over $25 QUARTERLY. Between then and now, somehow my payments evolved into $58.40 A MONTH. I've been calling for over FOUR MONTHS demanding a refund and cancellation. Each time I call I am promised it's taken care of and I should see a refund credited to my account within so many business days and yet every month there is a payment drafted out and no refund ever shows up. Oh, and did I mention they called me for updated payment info last Fall when I got a new card number? I refused to give them the new card info and asked to have my subscription cancelled and THEY ARE STILL DRAFTING MY ACCOUNT FOR A PAPER I HAVEN'T RECEIVED IN OVER A YEAR!!!!!! We're talking $233+ just since November. I am absolutely DISGUSTED with this situation with The Charlotte Observer. I'll be visiting the closest local office tomorrow to express my frustrations and demand a significant refund.

Sales practices are deceptive. Wrongly charged.
Called for a 3 month subscription. I explained to the rep I would not extend the subscription beyond 3 months. They called me several times to extend the subscription and in all occasions I told them I would not extend. After that they had a collection agency contact me after I was told my subscription was confirmed for 3 months only.

I stopped getting my paper delivered in the summer.. I called but still no paper. They continue to renew my paper service with no paper.
I stopped reciving my paper in the summer even though my account apparently was set to reactivate and I was being charged. I called many times including the time I found out I was sent to collections for not paying. I have called when I recived another bill and said these bills are not mine and I have not been receiving a paper. Even when I was getting my paper there were problems with my delivery. Now Im getting harassing phone called to renew my paper again and they call none stop. I never got my money back for not receiving my paper and still was sent to collections.
The phone calls from the charlotte observer won't stop and I tell them Im not even getting a paper! They tell me they can't do anything about my bill or me not getting my papers.

Sales practices are deceptive. Wrongly charged.
Called for a 3 month subscription. I explained to the rep I would not extend the subscription beyond 3 months. They called me several times to extend the subscription and in all occasions I told them I would not extend. After that they had a collection agency contact me after I was told my subscription was confirmed for 3 months only.

I stopped getting my paper delivered in the summer.. I called but still no paper. They continue to renew my paper service with no paper.
I stopped reciving my paper in the summer even though my account apparently was set to reactivate and I was being charged. I called many times including the time I found out I was sent to collections for not paying. I have called when I recived another bill and said these bills are not mine and I have not been receiving a paper. Even when I was getting my paper there were problems with my delivery. Now Im getting harassing phone called to renew my paper again and they call none stop. I never got my money back for not receiving my paper and still was sent to collections.
The phone calls from the charlotte observer won't stop and I tell them Im not even getting a paper! They tell me they can't do anything about my bill or me not getting my papers.

I would give a negative star review if I could. I haven't received a paper in over a year. When I signed up, I paid a little over $25 QUARTERLY. Between then and now, somehow my payments evolved into $58.40 A MONTH. I've been calling for over FOUR MONTHS demanding a refund and cancellation. Each time I call I am promised it's taken care of and I should see a refund credited to my account within so many business days and yet every month there is a payment drafted out and no refund ever shows up. Oh, and did I mention they called me for updated payment info last Fall when I got a new card number? I refused to give them the new card info and asked to have my subscription cancelled and THEY ARE STILL DRAFTING MY ACCOUNT FOR A PAPER I HAVEN'T RECEIVED IN OVER A YEAR!!!!!! We're talking $233+ just since November. I am absolutely DISGUSTED with this situation with The Charlotte Observer. I'll be visiting the closest local office tomorrow to express my frustrations and demand a significant refund.

Requests to stop delivery of Encore have been ignored.
For over a year, I have requested to stop delivery of the free Encore newspaper through the online opt out option and by telephone. However, it is still delivered weekly. I received a warning from my TOA for failure to retreive the paper in a timely manner. I travel occassionally for weeks at a time, which places me at risk for receiving a fine from the TOA each time the newspaper is left on my property. I would appreciate prompt resolution of this matter. Thank you.

Requests to stop delivery of Encore have been ignored.
For over a year, I have requested to stop delivery of the free Encore newspaper through the online opt out option and by telephone. However, it is still delivered weekly. I received a warning from my TOA for failure to retreive the paper in a timely manner. I travel occassionally for weeks at a time, which places me at risk for receiving a fine from the TOA each time the newspaper is left on my property. I would appreciate prompt resolution of this matter. Thank you.

We have only had several missed deliveries over the last two months. Customer service has promised return calls none have been made
Customer service gives us the same story every sunday. That this will be resolved. And a district manager will call back.
All we get is a refund to our account. Never a paper. Customer service will not let you speak to anyone at the observer. There is no number listed for customer service at the location. Customer service is in another country.

We have only had several missed deliveries over the last two months. Customer service has promised return calls none have been made
Customer service gives us the same story every sunday. That this will be resolved. And a district manager will call back.
All we get is a refund to our account. Never a paper. Customer service will not let you speak to anyone at the observer. There is no number listed for customer service at the location. Customer service is in another country.

Rec'd collection letter from ARM SOLUTIONS having NOT rec'd a phone call NOR an invoice stating a balance. ARM/ Observer could supply invoice.
Called ARM and Observer. TCO customer service stated I could not be transferred to a Charlotte contact...could not transfer and had no local # for me to call. My account has been prepaid annual amount pass three years.

Rec'd collection letter from ARM SOLUTIONS having NOT rec'd a phone call NOR an invoice stating a balance. ARM/ Observer could supply invoice.
Called ARM and Observer. TCO customer service stated I could not be transferred to a Charlotte contact...could not transfer and had no local # for me to call. My account has been prepaid annual amount pass three years.

Cannot get company to stop delivering the free Encore paper.
I want the Encore papers to stop being delivered to my address in *** On several occasions I've sent emails (using the link in their website) requesting the Encore papers to be stopped and they continue to be tossed in my driveway. They have become an eyesore in our neighborhood. They wind up on the sidewalks and in the street because people are tired of picking them up and tired of trying to make them stop.