The College Network, Inc.

The College Network Inc("TCN") has received and reviewed your email dated October 13, pertaining to [redacted] complaint
"margin: 0in 0in 0pt;">
TCN sent out [redacted] Test Fee check per his request in the amount of $on October 14,
Please feel free to call me in the event you have any additional questions
Sincerely,
[redacted]
Director Customer Relations
The College Network, Inc
1-800-634-

The College Network Inc("TCN") has received and reviewed your email dated September 29, pertaining to [redacted] complaint
"margin: 0in 0in 0pt;">
TCN will be sending out [redacted] check for two Test Fees within the next few days
Please feel free to call me if you have any additional questions
Sincerely,
Director Customer Relations
The College Network, Inc
1-800-634-

The College Network Inc("TCN") has received and reviewed your email dated March 24, pertaining to [redacted] complaint
"margin: 0in 0in 0pt;">
TCN is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations. TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor's or Master's level
[redacted] signed her Purchase Agreement and all applicable documentation for her degree program on March 26,
However, as a good corporate citizen TCN is willing to grant[redacted] request for cancellation under the following conditions
TCN requests that [redacted] execute TCN's Release and Settlement Agreement
TCN will pay off and close [redacted] outstanding loan balance of approximately $6,with [redacted] Credit Union
Monies retained by TCN will be treated as an "Educational Credit" which can be utilized by [redacted] at any time in the future to complete her non Certificate TCN educational program using TCN materials
Please have[redacted] call me at her convenience and I will send her TCN's Release and Settlement Agreement for her review and signature.
Sincerely,
[redacted]
Director Customer Relations
The College Network, Inc
1-800-634-

The College Network Inc("TCN") has received and reviewed your email dated April 25, pertaining to [redacted] complaint
"margin: 0in 0in 0pt;">
TCN is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations. TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor's or Master's level
[redacted] signed her Purchase Agreement and all applicable documentation for her degree program on March 27,
However, as a good corporate citizen TCN is willing to grant [redacted]'s request for cancellation under the following conditions
TCN requests that [redacted] execute TCN's Release and Settlement Agreement
TCN will recall and close [redacted]'s outstanding loan balance of approximately $6,with [redacted] Exchange, Inc
Monies retained by TCN will be treated as an "Educational Credit" which can be utilized by [redacted] at any time in the future to complete her non Certificate TCN educational program using TCN materials
Please have [redacted] call me at her convenience and I will send her TCN's Release and Settlement Agreement for her review and signature.
Sincerely,
[redacted]
Director Customer Relations
The College Network, Inc
1-800-634-

The College Network, Inc("TCN") has received and reviewed your email dated February 06, 2014, pertaining to[redacted] complaint
class="MsoNormal" "text-indent: 0.5in; margin: 0in 0in 0pt;">
TCN is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations. TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor's or Master's level
[redacted] signed her purchase agreement for her Bachelor of Science degree program according to its terms on August 20, 2012. At the time she signed her purchase agreement, the program that Ms. [redacted] purchased was approved by the California Board of Registered Nursing (the "CBRN"). In December, 2012, the CBRN changed its position and determined that its prior approval was erroneous. TCN is working on solutions to this issue.
TCN believes it has fulfilled its obligations under the contract and that Ms[redacted] is obligated to fulfill its obligations under the contract, specifically to pay TCN for the educational materials and services provided. It should be noted that Ms[redacted]'s contract with TCN under the heading Customer Acknowledgment clearly states that TCN customers understand that "TCN is not responsible for changes to state board of nursing or other regulatory requirements, nor is it responsible for changes to state board of nursing or other regulatory requirements, nor is it responsible for the approval of various programs by any boards or agencies."
However, as a good corporate citizen, and without any admission and without any waiver, at this time TCN is willing to grant Ms[redacted]'s request for cancellation under the following conditions:
1. Ms[redacted] execute TCN's Release and Settlement Agreement; and
2. Upon that execution:
(a) TCN will recall and close Ms[redacted]'s account with American Credit Exchange, Incin the approximate amount of $9,
(b) Monies paid to date by Ms[redacted] under her contract with TCN will be treated as an "Educational Credit" which can be used by her at any time in the future to complete her advanced non-Certificate TCN educational program using TCN materials.
Please have Ms[redacted] call me and I will make arrangements to forward to her TCN's Release and Settlement Agreement for her review and approval
Sincerely,
[redacted]
Director of Customer Relations
The College Network, Inc
1-800-[redacted]
** The following is a copy of TCN's testing guarantee, which is a part of TCN's contract that customers receive on the day they sign up for their degree program
"The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locations
If I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-ta[redacted] the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The College Network, Inc."
*The College Network, Incis not affiliated, formally or informally, with ExcelsiorCollege

The College Network Inc. (“TCN”) has received and reviewed your email dated November 04, 2015 pertaining to [redacted] complaint.
 
TCN will be sending out the check for the examination fees requested by [redacted] soon.
.  
Please feel free to call me in the...

event you have any additional questions.
 
Sincerely,
 
Bernard J[redacted]
Director Customer Relations
The College Network, Inc. 1-800-634-1443

I have reviewed your email dated August 05, pertaining to [redacted] complaint
"margin: 0in 0in 0pt;">The College Network, Inc("TCN") is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations. TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor's or Master's level
TCN had a 5-Day Cancellation Policy[redacted] did not contact TCN within five business days to cancel her contractTCN will be sending out [redacted] Test Fee check in the next few days
[redacted] enrolled with TCN on February 05, for the purchase of Comprehensive Learning Modules related to the Associate of Science in Nursing degree program offered by Excelsior College*
TCN would like to take this opportunity to remind [redacted] that her TCN program has a "Lifetime Guarantee", including a testing guarantee**In addition, TCN has developed the Academic Guidance Planner and TCNResourceCenter. Those features were designed to assist TCN customers in reaching their educational goals. The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progressionThe TCNResourceCenter is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive format. TCN also offers customers online practice testing and the ability to take examinations in the comfort of your home
[redacted] program was designed so [redacted] can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:a.mto 9:p.m(Eastern Time)
TCN hopes that [redacted] will decide to allow us to help her obtain her dream of achieving an advanced degreeTCN's mission is to make quality education as accessible and affordable as possible for working adults.
If I can be of further service, please don't hesitate to contact me
Sincerely,
Director of Customer Relations
The College Network, Inc
1-800-634-
** The following is a copy of TCN's testing guarantee, which is a part of TCN's contract that customers receive on the day they sign up for their degree program
"The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locations
If I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The College Network, Inc."
*The College Network, Incis not affiliated with ExcelsiorCollege

I have reviewed your email dated August 24, pertaining to [redacted] complaint
"margin: 0in 0in 0pt;">The College Network, Inc("TCN") is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations. TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor's or Master's level
TCN had a 5-Day Cancellation Policy[redacted] did not contact TCN within five business days to cancel her contractTCN will send [redacted] a check for her Anatomy and Physiology Test Fee shortly
[redacted] enrolled with TCN on October 25, for the purchase of Comprehensive Learning Modules related to the Associate of Science in Nursing degree program offered by Excelsior College*
TCN would like to take this opportunity to remind [redacted] that her TCN program has a "Lifetime Guarantee", including a testing guarantee**In addition, TCN has developed the Academic Guidance Planner and TCNResourceCenter. Those features were designed to assist TCN customers in reaching their educational goals. The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progressionThe TCNResourceCenter is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive format. TCN also offers customers online practice testing and the ability to take examinations in the comfort of your home
[redacted] program was designed so [redacted] can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:a.mto 9:p.m(Eastern Time)
TCN hopes that [redacted] will decide to allow us to help her obtain her dream of achieving an advanced degreeTCN's mission is to make quality education as accessible and affordable as possible for working adults.
If I can be of further service, please don't hesitate to contact me
Sincerely,
Director of Customer Relations
The College Network, Inc
1-800-634-
** The following is a copy of TCN's testing guarantee, which is a part of TCN's contract that customers receive on the day they sign up for their degree program
"The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locations
If I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The College Network, Inc."

I have reviewed your email dated August 12, 2015 pertaining to [redacted] complaint.
 
The College Network, Inc. (“TCN”) is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations.  TCN...

has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level.
 
TCN had a 5-Day Cancellation Policy. [redacted] did not contact TCN within five business days to cancel her contract.
 
[redacted] signed her contract with TCN on September 22, 2014 for the purchase of Comprehensive Learning Modules related to the Associate of Science Degree in nursing  offered by Excelsior College*.      
 
TCN would like to take this opportunity to remind [redacted] that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**. In addition, TCN has developed the Academic Guidance Planner and TCN Resource Center.  Those features were designed to assist TCN customers in reaching their educational goals.  The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progression. The TCN Resource Center is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive format. TCN also offers customers online practice testing and the ability to take examinations in the comfort of your home.
 
[redacted] program was designed so she can study when she is ready to study; the TCN staff is here to assist her in obtaining her degree Monday-Friday, from 8:00 a.m. to 9:00 p.m. (Eastern Time).
 
TCN hopes that [redacted] will decide to allow us to help her obtain her dream of achieving an advanced degree. TCN’s mission is to make quality education as accessible and affordable as possible for working adults. 
 
If I can be of further service, please don’t hesitate to contact me.
 
Sincerely,
 
 
Bernard [redacted]
Director of Customer Relations
The College Network, Inc.
1-800-634-1443
 
*The College Network, Inc. is not affiliated, formally or informally, with Excelsior College.
 
** The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program.
 
“The College Network, Inc. agrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Inc. and assistance in obtaining information and identifying test site locations.
If I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*. Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local area. Approval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”

The College Network Inc. (“TCN”) has received and reviewed your email dated June 4, 2015 pertaining to [redacted] complaint.
 
TCN will send[redacted] partial refund soon.  
 
Please feel free to call me in the event you have any additional questions....


 
Sincerely,
 
Bernard [redacted]
Director Customer Relations
The College Network, Inc.
1-800-634-1443

The College Network Inc. (“TCN”) has received and reviewed your email dated July 31, 2015 pertaining to [redacted] complaint.
 
TCN will be sending out [redacted] Exam Fee(s) check within the next 10-15 business days.  
 
Please feel free to call me if you have any...

additional questions.
 
Sincerely,
 
 
Bernard [redacted]
Director Customer Relations
The College Network, Inc.
1-800-634-1443

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
I want you to be informed that I did receive a check, however it is still very upsetting that I have been waiting since December and was only submitted a check after taking drastic measures. I was never allowed to speak with anyone other than the customer service advisor, when asked to speak with a supervisor or someone in the accounting department I am informed that they do not take calls from the public. I am VERY apprehensive about future dealings with this company. There is no excuse for a customer to wait NINE months for some form of resolution.  Another issue is the exam fee is $345 and I received a check in the amount of $325, so I have to pay the difference, remind you I have a ACH close to $200 being debited from my account monthly for installments. Another issue and one high on my list is the fact that this company seems to pass the buck. Meaning that the sales person was very misleading and the customer relations department seems to use this as a disclaimer stating "Sorry you were misinformed about how this program works". I was advised that this company works with Excelsior College and this is FALSE!! This service was sold to me as a means of saving funds so that when I am ready to take an exam all I had to do was pass their practice quizzes and exams with a 90% they would send me my monies. It is MY MONEY right. I have been informed by Excelsior College that they are not affiliated with this company and I should avoid doing any business with College Network, also to not use any material from them because it has not been approved by the college. I have informed college network of this information last week to no avail. I have also requested my next check to be sent for my Nursing Health and Safety to be summited and I am started all over again with this cycle by being told "I will send this request to the dispersal department and it will take up to 3 months for me to receive my check" I just would like my money back and cut my ties with this company because I don't want to have to file complaints with the Revdex.com every time I want a resolution.What would be satisfactory for me, since College Network has been pain in full by South East Credit Union and I am paying them back with interest of 12%, I would like a refund from College Network? Right now the remaining balance that I am paying to the Credit Union and to date I have paid $5834.15 and $2005.46 is interest. That said, I would like to come to a medium. If this company can refund me the remaining balance due to the bank in the amount of $3661.69, you would still profit $3832.06 for a services that you never provided so you will be paid close to $4000 for doing nothing, I will still lose several thousand dollars however I would rid this financial burden and the inconveniences that come with doing business with College Network. This is a very reasonable offer because this is a one sided deal and I am getting the short end of the stick. Please make me a happy consumer but letting me walk away and having the financial means to continue my education, I can don't no longer wish to be stressed and have anxiety about this matter. I just want to move on.Regards,[redacted]

The College Network Inc. (“TCN”) has received and reviewed your email dated July 06, 2015 pertaining to [redacted] complaint.
 
TCN will be sending out [redacted] requested exam fee(s) check within 10-15 days business days.
 
[redacted] program was designed so she can...

study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:00 a.m. to 9:00 p.m. (Eastern Time).
 
Please feel free to call me if you have any additional questions.
 
Sincerely,
 
 
Bernard [redacted]
Director Customer Relations
The College Network, Inc.
1-800-634-1443

The College Network Inc. (“TCN”) has received and reviewed your email dated July 06, 2015 pertaining to [redacted] complaint.
 
TCN sent out [redacted] requested exam fee on July 10, 2015.
 
[redacted] program was designed so he can study when he is ready to study;...

the TCN staff is here to assist in obtaining his degree Monday-Friday, from 8:00 a.m. to 9:00 p.m. (Eastern Time).
 
Please feel free to call me if you have any additional questions.
 
Sincerely,
 
 
Bernard [redacted]
Director Customer Relations
The College Network, Inc.
1-800-634-1443

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was not aware that there was only a 5 day cancellation period. The representative that was welcomed into my home did not inform me of that. A period of 5 days is not enough time for anyone to read the material provided by said representative and get familiar with the "program". I am not satisfied with TCN decision as they are still taking money from my account and I am no longer using the product. I also feel that the reason I signed on with TCN is because it was my understanding that there were Teachers/Instructors that I could contact if I needed assistance. That was/is not true. There are people that answer the phone and read from a book of notes. The response that TCN gave toward my complaint was a generic response, as I am sure there have been many. The information in TCN response was information that I already gave to The Revdex.com.  I am still requesting for TCN to discontinue the withdrawal of funds from account. I am sure they are making plenty of money from this scam, but I no longer wish to be a part of it. Regards,[redacted]
Regards,
[redacted]

The College Network Inc. (“TCN”) has received and reviewed your email dated September 02, 2015 pertaining to [redacted] complaint.
 
TCN sent out the Exam Fee requested by [redacted] on September 15, 2015.
 
Please feel free to call me in the event you have any additional...

questions.
 
Sincerely,
 
Bernard [redacted]
Director Customer Relations
The College Network, Inc.
1-800-634-1443

I have reviewed your email dated October 16, 2015 pertaining to [redacted] complaint.
The College Network, Inc. (“TCN”) is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations.  TCN has...

assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level.
TCN had a 5-Day Cancellation Policy. [redacted] did not contact TCN within five business days to cancel her contract.
[redacted] enrolled with TCN on April 17, 2014 for the purchase of Comprehensive Learning Modules related to the Associate of Science in Nursing degree program offered by Excelsior College*.
TCN would like to take this opportunity to remind [redacted] that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**. In addition, TCN has developed the Academic Guidance Planner and TCN Resource Center.  Those features were designed to assist TCN customers in reaching their educational goals.  The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progression. The TCN Resource Center is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive format. TCN also offers customers online practice testing and the ability to take examinations in the comfort of your home.
[redacted] program was designed so [redacted] can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 9:00 a.m. to 7:00 p.m. (Eastern Time).
TCN hopes that [redacted] will decide to allow us to help her obtain her dream of achieving an advanced degree. TCN’s mission is to make quality education as accessible and affordable as possible for working adults. 
If I can be of further service, please don’t hesitate to contact me.
Sincerely,
Bernard [redacted]
Director of Customer Relations
The College Network, Inc.
1-800-634-1443
** The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program.
“The College Network, Inc. agrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Inc. and assistance in obtaining information and identifying test site locations.
If I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*. Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local area. Approval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”

I have reviewed your email dated August 24, 2015 pertaining to [redacted] complaint.
The College Network, Inc. (“TCN”) is an educational services and eLearning company which provides study material and support to help its customers pass...

college equivalency examinations.  TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level.
TCN has a 5-Day Cancellation Policy. [redacted] did not contact TCN within five business days to cancel her contract.
[redacted] signed her contract with TCN on July 12, 2014 for the purchase of Comprehensive Learning Modules related to the Associate of Science Degree in nursing offered by Excelsior College*.      
TCN would like to take this opportunity to remind [redacted] that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**. In addition, TCN has developed the Academic Guidance Planner and TCN Resource Center.  Those features were designed to assist TCN customers in reaching their educational goals.  The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progression. The TCN Resource Center is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive format. TCN also offers customers online practice testing and the ability to take examinations in the comfort of your home.
[redacted] program was designed so she can study when she is ready to study; the TCN staff is here to assist her in obtaining her degree Monday-Friday, from 9:00 a.m. to 7:00 p.m. (Eastern Time).
TCN hopes that [redacted] will decide to allow us to help her obtain her dream of achieving an advanced degree. TCN’s mission is to make quality education as accessible and affordable as possible for working adults. 
If I can be of further service, please don’t hesitate to contact me.
Sincerely,
Bernard J[redacted]
Director of Customer Relations
The College Network, Inc.
1-800-634-1443
** The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program.
“The College Network, Inc. agrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Inc. and assistance in obtaining information and identifying test site locations.
If I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*. Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local area. Approval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”

I have reviewed your email dated April 16, pertaining to [redacted] complaint
"margin: 0in 0in 0pt;">The College Network, Inc("TCN") is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations. TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor's or Master's level
TCN had a 5-Day Cancellation Policy[redacted] did not contact TCN within five business days to cancel her contract
[redacted] enrolled with TCN on October 09, for the purchase of Comprehensive Learning Modules related to the Associate of Science in Nursing degree program offered by Excelsior College*
TCN would like to take this opportunity to remind [redacted] that her TCN program has a "Lifetime Guarantee", including a testing guarantee**In addition, TCN has developed the Academic Guidance Planner and TCNResourceCenter. Those features were designed to assist TCN customers in reaching their educational goals. The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progressionThe TCNResourceCenter is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive format. TCN also offers customers online practice testing and the ability to take examinations in the comfort of your home
[redacted] program was designed so [redacted] can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:a.mto 9:p.m(Eastern Time)
TCN hopes that [redacted] will decide to allow us to help her obtain her dream of achieving an advanced degreeTCN's mission is to make quality education as accessible and affordable as possible for working adults.
If I can be of further service, please don't hesitate to contact me
Sincerely,
[redacted]
Director of Customer Relations
The College Network, Inc
1-800-634-
** The following is a copy of TCN's testing guarantee, which is a part of TCN's contract that customers receive on the day they sign up for their degree program
"The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locations
If I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The College Network, Inc."
*The College Network, Incis not affiliated with ExcelsiorCollege

The College Network Inc. (“TCN”) has received and reviewed your email dated July 06, 2015 pertaining to [redacted] complaint.
 
TCN will be sending out [redacted] requested exam fee(s) check within 10-15 days business days.
 
[redacted] program was designed so she can...

study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:00 a.m. to 9:00 p.m. (Eastern Time).
 
Please feel free to call me if you have any additional questions.
 
Sincerely,
 
 
Bernard [redacted]
Director Customer Relations
The College Network, Inc.
1-800-634-1443