The College Network, Inc.

I have received and reviewed your email dated March 18, 2015 pertaining to a complaint filed by [redacted].
 
The College Network, Inc. (TCN) is an educational services and eLearning...

company which provides study material and support to help its customers pass college equivalency examinations.  TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level.
 
[redacted] signed a contract with TCN established her account on January 28, 2009. [redacted]’s account was assigned to a third party collection agency, American Credit Exchange, Inc. on January 04, 2010 and subsequently sold to National Credit Adjusters (“NCA”) on October 07, 2010.
 
Please have [redacted] contact NCA at 1-800-542-1048 for her settlement options pertaining to her account.
 
Respectfully,
 
Bernard [redacted]
Director of Customer Relations
The College Network, Inc.

The College Network Inc. (“TCN”) has received and reviewed your email dated June 5, 2015 pertaining to [redacted] complaint.
 
TCN sent out the requested Exam Fee check in the amount...

of $325.00 on June 11, 2015.
 
Please feel free to call me in the event you have any additional questions.
 
Sincerely,
 
[redacted]
Director Customer Relations
The College Network, Inc.
1-800-634-1443

The College Network Inc. (“TCN”) has received and reviewed your email dated February 20, 2014 pertaining to [redacted] complaint.

class="MsoNormal"> 
TCN has recently reached a settlement with [redacted]. TCN will be cancelling [redacted] contract after he signs TCN’s Release and Settlement Agreement.   
 
Please feel free to contact me should you have any additional questions.
 
Sincerely,
 
[redacted]
Director Customer Relations
The College Network, Inc.
1-800-634-1443

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This school only sells study guides which are not associated with the excelsior exam. Never during my initial purchase as this explained to me. I was told I was enrolling in a bridge program to continue my education. This program will not assist me in anyway in achieving my RN license. I will then have to pay and apply to another college to continue with my education, also not mentioned to me during purchase. I have a witness that has supplied a written statement of conversation of seller and myself. I will contact an attorney at this point.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

I have reviewed your email dated November 21, 2014 pertaining to [redacted] complaint.
 
The College Network, Inc. (“TCN”) is an educational services and eLearning company which...

provides study material and support to help its customers pass college equivalency examinations.  TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level.
 
TCN had a 5-Day Cancellation Policy. [redacted] did not contact TCN within five business days to cancel her contract. TCN will be sending out a Test Fee check to [redacted] within the next 7-10 business days.      
 
[redacted] enrolled with TCN on January 11, 2013 for the purchase of Comprehensive Learning Modules related to the Associate of Science in Nursing degree program offered by Excelsior College*.    
 
TCN would like to take this opportunity to remind [redacted] that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**. In addition, TCN has developed the Academic Guidance Planner and TCN Resource Center.  Those features were designed to assist TCN customers in reaching their educational goals.  The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progression. The TCN Resource Center is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive format. TCN also offers customers online practice testing and the ability to take examinations in the comfort of your home.
 
[redacted] program was designed so [redacted] can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:00 a.m. to 9:00 p.m. (Eastern Time).
 
TCN hopes that [redacted] will decide to allow us to help her obtain her dream of achieving an advanced degree. TCN’s mission is to make quality education as accessible and affordable as possible for working adults. 
 
If I can be of further service, please don’t hesitate to contact me.
 
Sincerely,
 
[redacted]
Director of Customer Relations
The College Network, Inc.
1-800-634-1443
 
** The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program.
 
“The College Network, Inc. agrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Inc. and assistance in obtaining information and identifying test site locations.
If I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*. Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local area. Approval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have not received a check for $325.  The test fee for the test is $400.  I received an email from them on October 24 that a check would be mailed soon.  They have been telling me this for months without follow through.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.  However it should not take these actions for the company to take action.
Regards,
[redacted]

This IS MY 3RD complaint regarding The College Networks practice of not sending checks to PAY FOR MY EXAMS. The contract agreement was that they get money through Southeast financial loans with a 12 % interest and The college Network to assist in paying for exams taken through the Excelsior program. I have requested my "exam fees" once every 2 weeks to college network and each email reply states that they are forwarding this matter to "accounting" and thats it. I have every email I requested to them and replies from them stating the same thing with no resolution. I would like the checks I requested going back to April 12, 2015. They have informed me that it would be 12 weeks for the checks to arrive from the time I requested, to date, I have received no checks. I WOULD LIKE THE EXAM FEES THAT I HAVE REQUESTED FOR 2 EXAMS WITH THE AMOUNT OF $650 ($325 EACH) WHICH THEY ARE SUPPOSE TO BE SENDING ME ANYWAYS OR A FULL REFUND OF THE AMOUNT ORIGINALLY CHARGED TO ME. $4722. Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do not want a lifetime guarantee as I had previously stated when calling and talking with the representative. As for the testing guarantee I took one test 2 times and failed. I was only allowed to take this 3 times. When I called and spoke with a representative to try and figure out something else I was informed I could find a tutor but that other than that there was not other way TCN could help me, and they would not help me find a tutor as stated in contract. I just want to be finished with this, and I do not think this is fair that it is not stated upfront about the 5 day time frame or that you are just stuck after this. I only took 6% of the classes, and I do not want to finish the remainder. I understand I have to pay part of the fees that were agreed upon but do not think it is fair to me to have to pay all of the fees when I am no longer taking any classes, and do not plan on taking anymore. Along with my tuition fees the testing fees were included. I do not understand why I still have to pay for all the testing fees but will never see this money back. It was stated I would receive the testing fees for the tests. I am willing to pay a percentage of what is owed as I only see this as fair at this time. Also if I am unable to get out of my contract, and still have to pay the full amount of tuition it is only fair that TCN send me a check for the total amount of testing fees. Otherwise I will never see this money and be able to use it but they are able to use it as they like.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The company said they would pay in a mater of weeks last time I accepted  and they did not pay, so I will believe them when I get the Money. 
Regards,
[redacted]

I have previously filed a complaint but it was never resolved as promised. I requested an exam fee for Human Anatomy and Physiology in May 2015. After multiple phone calls, emails, and one complaint to the Revdex.com, I have been told it will be processed soon. As of today, 12/10/15, I still have not received a check. I call on a daily basis but have not been able to speak to a human, my emails have not been returned.  To receive my exam fee at very minimum. Since this company is a known scam with alerts on multiple states Revdex.com websites, I would like to have my debt with TCN to be cancelled.
Regards,[redacted]

I have reviewed your email dated February 17, 2015 pertaining to [redacted] complaint.
 
The College Network, Inc. (“TCN”) is an educational services and eLearning company which...

provides study material and support to help its customers pass college equivalency examinations.  TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level.
 
TCN had a 5-Day Cancellation Policy. [redacted] did not contact TCN within five business days to cancel her contract.
 
[redacted] enrolled with TCN on May 30, 2014 for the purchase of Comprehensive Learning Modules related to the Associate of Science in Nursing degree program offered by Excelsior College*.     
 
TCN would like to take this opportunity to remind [redacted] that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**. In addition, TCN has developed the Academic Guidance Planner and TCN Resource Center.  Those features were designed to assist TCN customers in reaching their educational goals.  The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progression. The TCN Resource Center is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive format. TCN also offers customers online practice testing and the ability to take examinations in the comfort of your home.
 
[redacted] program was designed so she can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:00 a.m. to 9:00 p.m. (Eastern Time).
 
TCN hopes that [redacted] will decide to allow us to help her obtain her dream of achieving an advanced degree. TCN’s mission is to make quality education as accessible and affordable as possible for working adults. 
 
If I can be of further service, please don’t hesitate to contact me.
 
Sincerely,
 
 
 
[redacted]Director of Customer Relations
The College Network, Inc.
1-800-634-1443
 
** The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program.
 
“The College Network, Inc. agrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Inc. and assistance in obtaining information and identifying test site locations.
If I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*. Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local area. Approval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”

I have reviewed your email dated May 22, 2015 pertaining to [redacted] complaint.
 
The College Network, Inc. (“TCN”) is an educational services and eLearning company which provides...

study material and support to help its customers pass college equivalency examinations.  TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level.
 
TCN had a 3-Day Cancellation Policy. [redacted] did not contact TCN within three business days to cancel her contract.
 
[redacted] signed her contract with TCN on January 13, 2009 for the purchase of Comprehensive Learning Modules related to the Bachelor of Science in Nursing degree program offered by Indiana State University.     
 
TCN would like to take this opportunity to remind [redacted] that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**. In addition, TCN has developed the Academic Guidance Planner and TCN Resource Center.  Those features were designed to assist TCN customers in reaching their educational goals.  The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progression. The TCN Resource Center is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive format. TCN also offers customers online practice testing and the ability to take examinations in the comfort of your home.
 
[redacted] program was designed so she can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:00 a.m. to 9:00 p.m. (Eastern Time).
 
TCN hopes that [redacted] will decide to allow us to help her obtain her dream of achieving an advanced degree. TCN’s mission is to make quality education as accessible and affordable as possible for working adults. 
 
If I can be of further service, please don’t hesitate to contact me.
 
Sincerely,
 
 
[redacted]
Director of Customer Relations
The College Network, Inc.
1-800-634-1443
 
** The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program.
 
“The College Network, Inc. agrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Inc. and assistance in obtaining information and identifying test site locations.
If I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*. Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local area. Approval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”
 
*The College Network, Inc. is not affiliated, formally or informally, with Excelsior College.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I reject this due to the fact that the College Network IS NOT AN ACCREDITED SCHOOL. They have fraudulently signed my name on the loan. They did not inform me that it is not a legitimate school.  I have a copy of the loan agreement showing that the College Network forged my signature on the loan, which is illegal. I will proceed with court action if they do not agree to terminate the loan with the company and Southeastern Financial Credit Union. I am aware that they have many, many other law suits against them at this point in time, one more won't hurt! I refuse to accept this treatment, fraud and forgery. This is not a school this is a publishing company. I do not need their "life time guarantee". I need my money back that was stolen from me and the loan terminated. I will not agree to anything less.?
Regards,
[redacted]

I have reviewed your email dated January 12, 2015 pertaining to[redacted] complaint rebuttal.
 
The College Network, Inc. (“TCN”) is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations.  TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level.
 
TCN agrees to reduce [redacted] contract by $775.50 for the cost of two Comprehensive Learning Modules (CLM) added to her contract. In addition, TCN will allow [redacted] access too these two CLMs at no cost so she can still complete her program.
 
If I can be of further service, please don’t hesitate to contact me.
 
Sincerely,
 
 
[redacted]Director of Customer Relations
The College Network, Inc.
1-800-634-1443

The College Network Inc. (“TCN”) has received and reviewed your email dated May 07, 2015 pertaining to [redacted] complaint.
 
TCN sent a check to [redacted] on May 11, 2015 per her...

request.
 
Please feel free to call me in the event you have any additional questions.
 
Sincerely,
 
[redacted]
Director Customer Relations
The College Network, Inc.
1-800-634-1443

I know that this company is not technically a scam, but their business practices are beyond subpar. They use high pressure sales tactics to reel you into an overpriced educational system that can actually be obtained directly from nay educational institutions for much cheaper. You have only a few days (I believe 3) to decide whether or not this $10,000 program is a good fit for you and if you don't figure out that it's not in that time, then you have no further recourse and are stuck paying for the years-long program that you may never use. This program may work for a few but anyone considering going thir route should think long and hard before getting into it because it's just not worth it in my opinion.

I have reviewed your email dated April 20, 2015 pertaining to [redacted] complaint.
 
The College Network, Inc. (“TCN”) has recently worked with [redacted] to adjust his contract to make it more affordable for him. Purchase documentation signed by [redacted] on October 15, 2013 clearly outlines all aspects of the educational products and services [redacted] will receive with his Lifetime Guaranteed program.
 
[redacted] program was designed so he can study when he is ready to study; the TCN staff is here to assist in obtaining his degree Monday-Friday, from 8:00 a.m. to 9:00 p.m. (Eastern Time).
 
If I can be of further service, please don’t hesitate to contact me.
 
Sincerely,
 
 
[redacted]
Director of Customer Relations
The College Network, Inc.
1-800-634-1443