The College Network, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I was not aware that there was only a 5 day cancellation period. The representative that was welcomed into my home did not inform me of that. A period of 5 days is not enough time for anyone to read the material provided by said representative and get familiar with the "program". I am not satisfied with TCN decision as they are still taking money from my account and I am no longer using the product. I also feel that the reason I signed on with TCN is because it was my understanding that there were Teachers/Instructors that I could contact if I needed assistance. That was/is not true. There are people that answer the phone and read from a book of notes. The response that TCN gave toward my complaint was a generic response, as I am sure there have been many. The information in TCN response was information that I already gave to The Revdex.com.  I am still requesting for TCN to discontinue the withdrawal of funds from account. I am sure they are making plenty of money from this scam, but I no longer wish to be a part of it. Regards,[redacted]
Regards,
[redacted]

The College Network Inc. (“TCN”) has received and reviewed your email dated September 15, 2015 pertaining to [redacted] complaint.
TCN has a 5-Day Cancellation Policy. [redacted] did...

not contact TCN within five business days to cancel her contract. However, I sent a follow up email to TCN’s accounting department pertaining to the “Credit to Account” [redacted] is due in the amount of $240.00. 
Please feel free to call me in the event you have any additional questions.
Sincerely,
Bernard [redacted]
Director Customer Relations
The College Network, Inc.
1-800-634-1443

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear belowRegards,[redacted] The reason I am declining this response is because I did receive one of the two exam fee checks.  I did not receive the check when the college network stated I would in one of the previous post. So again I still waited even after you stated I would receive my check in 8-10 business days.  My issue with the college network is you continue to state that [redacted] program allows her to study when she's ready.  I've been ready and the college network continues to hinder my progress by not holding up your share of the agreement by sending my exam fee checks within two-three weeks.  It took over six months to receive one check.  I actually was suppose to receive two checks because the college network stated that you would send the second one out asap because I've been waiting on the first check so long.  I have totally lost any trust that I had in the college network and I don't feel the college network will hold up to their end of the agreement.  As you and I can see the college network is having some issues that are out of control for them which in turn makes my school process very difficult.  This process is unacceptable and I do not have six extra months to wait on another exam fee check.  Again I have only a few more payments before I completely pay the college network off.  I would like a full refund because I feel the college network can not give me what we agreed on.  This process is unacceptable.

The College Network Inc. (“TCN”) has received and reviewed your email dated October 30, 2014 pertaining to [redacted] complaint.
 
TCN is an educational services and...

eLearning company which provides study material and support to help its customers pass college equivalency examinations.  TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level.
 
[redacted] signed her Purchase Agreement and all applicable documentation for her degree program on September 15, 2014.
 
However, as a good corporate citizen TCN is willing to grant [redacted] request for cancellation under the following conditions.
 
TCN requests that [redacted] execute TCN’s Release and Settlement Agreement.
 
TCN will pay off and close [redacted] loan in the approximate amount of $4,900.00 with [redacted] Credit Union.
 
Monies retained by TCN will be treated as an “Educational Credit” which can be utilized by [redacted] at any time in the future to complete her non Certificate TCN educational program using TCN materials.
 
 
 
 
Please have [redacted] call me at her convenience and I will send her TCN’s Release and Settlement Agreement for her review and signature. 
 
Sincerely,
 
[redacted]
Director Customer Relations
The College Network, Inc.
1-800-634-1443

The College Network Inc. (“TCN”) has received and reviewed your email dated June 19, 2015 pertaining to [redacted] complaint.
 
TCN will send out the Exam Fee checks that were requested soon. 
 
Please feel free to call me in the event you have any additional questions.
 
Sincerely,
 
Bernard [redacted]
Director Customer Relations
The College Network, Inc.
1-800-634-1443

I have reviewed your email dated July 28, 2015 pertaining to [redacted]’s complaint.
 
The College Network, Inc. (“TCN”) is an educational services and eLearning company which provides...

study material and support to help its customers pass college equivalency examinations.  TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level.
 
TCN had a 5-Day Cancellation Policy. [redacted] did not contact TCN within five business days to cancel his contract.
 
[redacted] signed his contract with TCN on August 19, 2013 for the purchase of Comprehensive Learning Modules related to the Associate of Science Degree in nursing offered by Excelsior College*.      
 
TCN would like to take this opportunity to remind [redacted] that his TCN program has a “Lifetime Guarantee”, including a testing guarantee**. In addition, TCN has developed the Academic Guidance Planner and TCN Resource Center.  Those features were designed to assist TCN customers in reaching their educational goals.  The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progression. The TCN Resource Center is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive format. TCN also offers customers online practice testing and the ability to take examinations in the comfort of your home.
 
[redacted]’s program was designed so he can study when he is ready to study; the TCN staff is here to assist him in obtaining his degree Monday-Friday, from 8:00 a.m. to 9:00 p.m. (Eastern Time).
 
TCN hopes that [redacted] will decide to allow us to help him obtain his dream of achieving an advanced degree. TCN’s mission is to make quality education as accessible and affordable as possible for working adults. 
 
If I can be of further service, please don’t hesitate to contact me.
 
Sincerely,
 
 
Bernard J. S[redacted]
Director of Customer Relations
The College Network, Inc.
1-800-634-1443
 
*The College Network, Inc. is not affiliated, formally or informally, with Excelsior College.
 
** The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program.
 
“The College Network, Inc. agrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Inc. and assistance in obtaining information and identifying test site locations.
If I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*. Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local area. Approval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”

I have reviewed your email dated November 24, 2014 pertaining to [redacted] complaint.
 
The College Network, Inc. (“TCN”) is an educational services and eLearning company which...

provides study material and support to help its customers pass college equivalency examinations.  TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level.
 
TCN had a 3-Day Cancellation Policy. [redacted] did not contact TCN within three business days to cancel her contract.
 
[redacted] enrolled with TCN on July 11, 2007 for the purchase of Comprehensive Learning Modules related to the Associate of Science in Nursing degree program offered by Excelsior College*.    
 
TCN would like to take this opportunity to remind As[redacted] that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**. In addition, TCN has developed the Academic Guidance Planner and TCN Resource Center.  Those features were designed to assist TCN customers in reaching their educational goals.  The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progression. The TCN Resource Center is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive format. TCN also offers customers online practice testing and the ability to take examinations in the comfort of your home.
 
[redacted] program was designed so [redacted] can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:00 a.m. to 9:00 p.m. (Eastern Time).
 
TCN hopes that [redacted] will decide to allow us to help her obtain her dream of achieving an advanced degree. TCN’s mission is to make quality education as accessible and affordable as possible for working adults. 
 
If I can be of further service, please don’t hesitate to contact me.
 
Sincerely,
 
[redacted]
Director of Customer Relations
The College Network, Inc.
1-800-634-1443
 
** The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program.
 
“The College Network, Inc. agrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Inc. and assistance in obtaining information and identifying test site locations.
If I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*. Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local area. Approval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,[redacted] the full amount that purchased was $3936.00 not 3700. I am never going touse this school again so why should they keep money from me. I have already made 3 payments for 134.52 and they charge me 42.52 , 44.50 and $100.00 for a proceesing fee so I feel I should be paid everything back for the injustice they have done to me. the total is $4123.02 and for the fact they sold me somthing I did not need or was elligable for.

The College Network Inc. (“TCN”) has received and reviewed your email dated June 8, 2015 pertaining to [redacted] complaint.
 
TCN will send out the Exam Fee check that was requested...

soon. 
 
Please feel free to call me in the event you have any additional questions.
 
Sincerely,
 
[redacted]
Director Customer Relations
The College Network, Inc.
1-800-634-1443

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed 
There was absolutly no resolution offered, I continue to contest my contract as TCN has not upheld their potion. I will not accept having to pay for unusable services as described in my initial complaint, I also request the reimbursement of unused portion of payments already made.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] In reference to point 1, I would need to see and to have the release and settlement agreement completely explained to me. For point 2, I accept that. For point 3, as I do not intend to ever use TCN again due to the difficulties I've had, I do not accept that they will keep my money. I am expecting reimbursement for what I have paid them.

The College Network Inc. (“TCN”) has received and reviewed your email dated December 17, 2014 pertaining to [redacted] complaint rebuttal.
 
TCN has sent [redacted] Test Fee check she requested twice to her home in [redacted], Minnesota over the last 60 days.
 
Please feel free to call me if you have any additional questions.
 
Sincerely,
 
[redacted]
Director Customer Relations
The College Network, Inc.
1-800-634-1

The College Network Inc. (“TCN”) has received and reviewed your email dated June 23, 2015 pertaining to[redacted] complaint.
 
I sent a follow up email to TCN’s accounting department pertaining to sending out the Exam Fee(s) owed to[redacted]. 
 
Please feel free to call me in the event you have any additional questions.
 
Sincerely,
 
Bernard [redacted]
Director Customer Relations
The College Network, Inc.
1-800-634-1443

I have received and reviewed your email dated April 29, 2015 pertaining to a complaint filed by [redacted].
 
The College Network, Inc. (TCN) is an educational services and eLearning...

company which provides study material and support to help its customers pass college equivalency examinations.  TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level.
 
The contract [redacted] signed and the account she established on June 02, 2011 was assigned to a third party collection agency, American Credit Exchange, Inc. and subsequently sold to Roth Recovery Associates, Inc. (“RRA”) on March 06, 2013. Please have [redacted] contact RRA at 1-866-221-2339 for her payment options pertaining to this account.
 
Sincerely,
 
Bernard [redacted]
Director of Customer Relations
The College Network, Inc.

Currently enrolled in Exclesior College Online and I pre-purchased Exam fees and Literature through The College Network. I sent an Exam Refund Request on April 7 2015. I have called The College Network two times about my refund and both times was told the accounting dept is backed up. Last year the same issue happened and I ended up filing a complaint. I do not have the extra money to wait 6 months for $375. The College Network is delaying my graduation due to not refunding my money in a timely manner.  I would like my money that I have requested. Regards,[redacted]

The College Network Inc. (“TCN”) has received and reviewed your email dated September 02, 2015 pertaining to [redacted] complaint.
 
TCN sent out the Exam Fee requested by [redacted]...

on September 15, 2015.
 
Please feel free to call me in the event you have any additional questions.
 
Sincerely,
 
Bernard [redacted]
Director Customer Relations
The College Network, Inc.
1-800-634-1443

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 This does not resolve my problem  it was advertised to me as a bridge program that I could get through in as little as six months however I have been waiting six months to a year to pay for each test because I was waiting on payment for college network I want a full refund  so that I may actually take the program elsewhere at this rate I would be waiting 10 to 12 years to complete a program I was promised as little as six months at my pace however it is at college networks pace which is unacceptable !!  I want a full refund Regards,[redacted]

The College Network Inc. (“TCN”) has received and reviewed your email dated May 27, 2015 pertaining to [redacted] complaint.
 
TCN...

will send out the Exam Fee check requested by [redacted] within the next 10-15 business days.
 
Please feel free to call me in the event you have any additional questions.
 
Sincerely,
 
Bernard [redacted]
Director Customer Relations
The College Network, Inc.
1-800-634-1443

It has now been another 3-4 weeks, following College Network saying that they would make payment to me "soon," with no resolution or check from College Network.  
 
If you could please advise them that they need to follow through!  
 
Again, I requested a test fee in January and with the Revdex.com a couple months ago and have yet to receive compensation. 
 
VERY IRRITATED!  They are still getting their monthly payments and I have not received the TWO test fee worth of checks $700+ that was promised!  I am due to pay my current college in August for classes.  I would hope my check would be in my possession by then!
 
Thank you, 
 [redacted]