The College Network, Inc.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I Am unable to open the last 2 messages sent to me dated 03/25/2015 and 03/26/2015,therefore I am unable to respond with an appropriate answer.Please resend me those dated documents.I still have not received any payments or phone calls to try and resolve this issue from college Network,not surprising. Another payment coming up for me though on 04/05/2015 for $191.00. Regards,[redacted]

The College Network Inc. (“TCN”) has received and reviewed your email dated October 20, 2014 pertaining to [redacted] complaint.

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TCN has submitted a request to refund [redacted] for all unused Test Fees. Processing of this refund will take between 8-12 weeks. 
 
Please feel free to call me in the event you have any additional questions.
 
Sincerely,
 
[redacted]
Director Customer Relations
The College Network, Inc.
1-800-634-1443

The College Network Inc. (“TCN”) has received and reviewed your email dated October 21, 2014 pertaining to [redacted] complaint.
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TCN sent out [redacted] two Test Fee checks per his request on October 22, 2014.
 
Please feel free to call me in the event you have any additional questions.
 
Sincerely,

[redacted]
Director Customer Relations
The College Network, Inc.
1-800-634-1443

I have reviewed your email dated February 20, 2015 pertaining to [redacted] complaint.
 
The College Network, Inc. (“TCN”) is an educational services and eLearning...

company which provides study material and support to help its customers pass college equivalency examinations.  TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level.
 
TCN had a 3-Day Cancellation Policy. [redacted] did not contact TCN within three business days to cancel her contract.
 
[redacted] enrolled with TCN on August 28, 2009 for the purchase of Comprehensive Learning Modules related to the Bachelor of Science in Nursing degree program offered by Indian State University.     
 
TCN would like to take this opportunity to remind [redacted] that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**. In addition, TCN has developed the Academic Guidance Planner and TCN Resource Center.  Those features were designed to assist TCN customers in reaching their educational goals.  The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progression. The TCN Resource Center is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive format. TCN also offers customers online practice testing and the ability to take examinations in the comfort of your home.
 
[redacted] program was designed so she can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:00 a.m. to 9:00 p.m. (Eastern Time).
 
TCN hopes that [redacted] will decide to allow us to help her obtain her dream of achieving an advanced degree. TCN’s mission is to make quality education as accessible and affordable as possible for working adults. 
 
If I can be of further service, please don’t hesitate to contact me.
 
Sincerely,
 
 
Bernard [redacted]
Director of Customer Relations
The College Network, Inc.
1-800-634-1443
 
** The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program.
 
“The College Network, Inc. agrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Inc. and assistance in obtaining information and identifying test site locations.
If I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*. Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local area. Approval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.In my original contract, the cancellation policy page was left blank, I did not sign the page nor was it filled out.
Regards,
[redacted]

The College Network Inc. (“TCN”) has received and reviewed your email dated March 04, 2015 pertaining to [redacted]’s complaint rebuttal.
 
TCN is willing to refund [redacted] for her unused Exam Fees.
 
Please feel free to call me in the event you have any additional questions.
 
Sincerely,
 
Bernard J. S[redacted]
Director Customer Relations
The College Network, Inc.
1-800-634-1443
 
&n

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 I have sent supporting documents and in my response I will use them as references by name of file. TCN did give me 5 days to cancel my contract and I did not because I was under the impression that I was taking legitimate classes/courses until I reached out to them for my 1098 and a deferment of a previous student loan when I was denied both, like I mention in my previous letter.  Also at that time I was informed they were not accredited and were not a school. I have documentation proving that they are presenting themselves otherwise. first off they sent an academic adviser to my house to sit and talk with me about courses that he told me was called comprehensive learning modules. first refer to the file "receipt of program" the first thing it says I will be paying for is an undergraduate CLM( comprehensive learning modules). now if you will refer to file "Indiana state university" the paper work is step up phase 1, phase 2 and phase 3. phase 1 and 2 are completed through the college network and phase 3 is Indiana state university. When I asked how does the college network works he told me to think about TCN as your local community college and then you will have an guarantee acceptance into Indiana state university. It never states that they are study module. It shows what classes I need to take from TCN in order to purse my degree with ISU. I contacted  ISU and was told that I did not have to go through TCN in order to receive an degree from them. Also I was then inform how TCN works I'm not taking classes/course I am testing out of college level classes in order to receive credits. As they stated in the letter back to my I received an Academic Guidance Planner, for one I did not receive that and why would I receive that if TCN is only study modules why would I.  Now if you can open file " purchase agreement" it also states that I will be taking courses and it says I am pursing a degree at Indiana state university I'm not enrolled there. I also received an grant of 6,804. I don't not understand how I can receive a grant, take courses, have an academic adviser come to my home and receive credits from a place that is not accredited. I also contacted my local community college and some of the university to ask if my credit would be able to transfer. oh guess what! it wont and why not because they are not accredited nor are they a school. So now I am stuck paying them and they weren't completely honest. another thing is the type of loan i received. TCN works with a third party to give loans, okay no problem. well at least that's what I thought when I first signed. I seen they work with a credit union and I assumed everyone is looking out for the best interest of me. not at all!! I have my own credit union and if I wanted a student loan. I received a consumers loan for "college courses" that has to be the dumbest thing of all. I looked over the loan agreement and have uploaded for view. on this agreement its states I am the consumer and the credit union is the lender,very broad. their is nothing specific on there except how much my loan is.  I lost out on claiming over $2,000 I have paid them for the year 2013 on my taxes. you can refer to the "consumer promissory". Like I said in the beginning they do give you 5 days to cancel but when you think your doing something to better yourself and it suppose to be legitimate and its not, it don't just hurt me it hurt my spouse and family. I really want this loan forgiving and off my credit. I have been making payment until now. if I missed a month or two I have paid them in full.I refused to give them anymore of my money because I don't see what I am paying for, I cant transfer any of my so called credits I am going to receive from a place that not a school.I really wish thy were up front and honest with people. The academic adviser showed me all these success stories. When you look up TCN you'll find  them but when you look up TCN consumer loan and or scam you will see there are so many people out here who feel like their life has been taking because their credit is messed up due to their refusal to pay. I don't want my credit to messed up I want them off my credit. 
 
Regards,
Bobbi Mitchell

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

I have reviewed your email dated April 24, 2015 pertaining to [redacted] complaint.
 
The College Network, Inc. (“TCN”) is an educational services and eLearning company which provides...

study material and support to help its customers pass college equivalency examinations.  TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level.
 
TCN had a 5-Day Cancellation Policy. [redacted] did not contact TCN within five business days to cancel her contract.
 
[redacted] enrolled with TCN on February 27, 2014 for the purchase of Comprehensive Learning Modules related to the Associates of Science in Nursing degree program offered by Excelsior College.
 
TCN would like to take this opportunity to remind [redacted] that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**. In addition, TCN has developed the Academic Guidance Planner and TCN Resource Center.  Those features were designed to assist TCN customers in reaching their educational goals.  The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progression. The TCN Resource Center is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive format. TCN also offers customers online practice testing and the ability to take examinations in the comfort of your home.
 
[redacted] program was designed so she can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:00 a.m. to 9:00 p.m. (Eastern Time).
 
TCN hopes that [redacted] will decide to allow us to help her obtain her dream of achieving an advanced degree. TCN’s mission is to make quality education as accessible and affordable as possible for working adults. 
 
If I can be of further service, please don’t hesitate to contact me.
 
Sincerely,
 
 
Bernard J[redacted]
Director of Customer Relations
The College Network, Inc.
1-800-634-1443
 
“The College Network, Inc. agrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Inc. and assistance in obtaining information and identifying test site locations.
If I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*. Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local area. Approval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”

I have reviewed your email dated February 12, 2014 pertaining to [redacted]in’s complaint.
 
The College Network, Inc. (“TCN”) is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations.  TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level.
 
TCN had a 5-Day Cancellation Policy. [redacted] did not contact TCN within five business days to cancel her contract.   
 
[redacted] enrolled with TCN on March 22, 2013 for the purchase of Comprehensive Learning Modules related to the Associate of Science in Nursing degree program offered by Excelsior College.
 
TCN would like to take this opportunity to remind [redacted] that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**. In addition, TCN has developed the Academic Guidance Planner and TCNResourceCenter.  Those features were designed to assist TCN customers in reaching their educational goals.  The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progression. The TCNResourceCenter is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive format. TCN also offers customers online practice testing and the ability to take examinations in the comfort of your home.
 
[redacted] program was designed so [redacted] can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:00 a.m. to 9:00 p.m. Saturday 10 a.m. to 2 p.m. and Sunday 4:00 p.m. to 8:00 p.m. (Eastern Time).
 
TCN hopes that [redacted] will decide to allow us to help her obtain her dream of achieving an advanced degree. TCN’s mission is to make quality education as accessible and affordable as possible for working adults. 
 
If I can be of further service, please don’t hesitate to contact me.
 
Sincerely,
 
[redacted]
Director of Customer Relations
The College Network, Inc.
1-800-634-1443
 
** The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program.
 
“The College Network, Inc. agrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Inc. and assistance in obtaining information and identifying test site locations.
If I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*. Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local area. Approval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”
 
*The College Network, Inc. is not affiliated with ExcelsiorCollege.

I have reviewed your email dated May 03, 2015 pertaining to [redacted] complaint.
 
The College Network, Inc. (“TCN”) is an educational services and eLearning company which provides...

study material and support to help its customers pass college equivalency examinations.  TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level.
 
TCN had a 5-Day Cancellation Policy. [redacted] did not contact TCN within five business days to cancel his contract.
 
[redacted] enrolled with TCN on June 01, 2013 for the purchase of Comprehensive Learning Modules related to the Associates of Science in Nursing degree program offered by Excelsior College.     
 
TCN would like to take this opportunity to remind [redacted] that his TCN program has a “Lifetime Guarantee”, including a testing guarantee**. In addition, TCN has developed the Academic Guidance Planner and TCN Resource Center.  Those features were designed to assist TCN customers in reaching their educational goals.  The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progression. The TCN Resource Center is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive format. TCN also offers customers online practice testing and the ability to take examinations in the comfort of your home.
 
[redacted] program was designed so he can study when he is ready to study; the TCN staff is here to assist in obtaining his degree Monday-Friday, from 8:00 a.m. to 9:00 p.m. (Eastern Time).
 
TCN hopes that [redacted] will decide to allow us to help him obtain his dream of achieving an advanced degree. TCN’s mission is to make quality education as accessible and affordable as possible for working adults. 
 
If I can be of further service, please don’t hesitate to contact me.
 
Sincerely,
 
 
Bernard [redacted]
Director of Customer Relations
The College Network, Inc.
1-800-634-1443
 
“The College Network, Inc. agrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Inc. and assistance in obtaining information and identifying test site locations.
If I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*. Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local area. Approval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”

The College Network Inc. (“TCN”) has received and reviewed your email dated March 04, 2015 pertaining to [redacted] complaint.
 
A check in the amount of $325 for the Essentials of Nursing Care Health Safety exam was mailed on May 12, 2015. The fees for other exams requested will be sent within the next 10-15 business days.
 
Please feel free to call me in the event you have any additional questions.
 
Sincerely,
 
Bernard J. [redacted]
Director Customer Relations
The College Network, Inc.
1-800-634-1443

The College Network Inc. (“TCN”) has received and reviewed your email dated February 13, 2015 pertaining to [redacted] complaint.
 
TCN sent [redacted] exam fee check per...

her request on March 13, 2014.  
 
[redacted] program was designed so she can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:00 a.m. to 9:00 p.m. (Eastern Time).
 
Please feel free to call me in the event you have any additional questions.
 
Sincerely,
 
Bernard [redacted]
Director Customer Relations
The College Network, Inc.
1-800-634-1443
 
&

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have called [redacted] so many times to resolve this issue and he is not answering my calls or calling me back. [redacted] and TCN failed to uphold the contractual agreement I had with them by lying and scamming me to sign a loan that is not beneficial to my educational goal. If he is interested to pay off the remaining loan I have with [redacted] Financial Credit Union in the approximation amount of $3000.00 like he stated in his first offer, then I will accept the offer. However, I want him/TCN to forward all the documents I needed to sign to Revdex.com and clear my name from his loan scheme. I am tired of playing the phone tag game with [redacted] and his TCN company.

To Whom This May Concern;
 
My file has been closed but The College Network has not followed through with their end of the deal. The loan that they had agreed to pay the remaining balance has not been settled.
 
Please advise for how best to get this settled.
[redacted]

The College Network Inc. (“TCN”) has received and reviewed your email dated July 31, 2015 pertaining to [redacted] complaint.
 
TCN will be sending out [redacted] Exam Fee(s)...

check within the next 10-15 business days.  
 
Please feel free to call me if you have any additional questions.
 
Sincerely,
 
 
Bernard [redacted]
Director Customer Relations
The College Network, Inc.
1-800-634-1443

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The College Network is not a college nor can I obtain a degree from theme. I was given misleading information by the representative. I would never have taken out a loan or signed on with the college network if I knew I was just being given study material. 
Regards,
[redacted]

To whom it may concern: I am writing because I have been waiting for a refund of services that were paid for and never used. The College Network let me out of my contract over a year ago but they stated that financing would still be deducted from my account until the contract is complete. Payments were made for approximately 6 months after my contract was closed. Mr. Bernie S[redacted]r stated that this amount would be then refunded to me. This is an expressed contract and the College Network has not held up their portion of this contract. Mr. Bernie S[redacted]r and I have been in contact over the last 9 months and he continues to state that the refund is still processing and cannot give me an exact date when this refund will be complete. After 6 weeks without any correspondence, I reached out to Mr. Bernie S[redacted]r again only to be told that they can no longer transfer me to him and that I will need to send an email. In the past when I have sent emails, they have gone unanswered with no response. Such is the case again this time. Mr. Bernie S[redacted]r has not contacted me in over 6 weeks and I cannot wait any longer for this refund. I feel that the College Network has been given ample time to get this refund to me. Now when I attempt to contact Mr. Bernie S[redacted]r, I am told that the business has been restructured and they are unable to transfer me to him as they were able to do in the past. The College Network has been restructuring their company for over a year and it is extremely difficult to continue to be patient and wait for this refund that is truly illegal for them to continue to hold on to. I am requesting that the College Network distribute the funds that are due to me, not half or part of the refund, but the full amount within 10 days of this correspondence. I have been more than patient and feel that the College Network has been given plenty of time. It is extremely difficult to continue to wait for this refund and makes it more difficult when you reach out to the College Network and you never get a response. This funding is needed in order to finish my schooling and they are keeping money that does not belong to them. I did not want to have to contact the Revdex.com as Mr. Bernie S[redacted]r has been corresponding with me, but for 6 weeks there has not been any correspondence or return phone calls or emails so I was left with no choice. There should be no reason why the full refund of $1500.00 should not be mailed out within 10 days. The desired outcome of this complaint is that the refund I am waiting for will be sent in its entirety within 10 days of this correspondence.
Regards,[redacted]