The College Network, Inc.

The College Network Inc. (“TCN”) has received and reviewed your email dated October 20, 2014 pertaining to [redacted] complaint.

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TCN has submitted a request to refund [redacted] for all unused Test Fees. Processing of this refund will take between 8-12 weeks. 
 
Please feel free to call me in the event you have any additional questions.
 
Sincerely,
 
[redacted]
Director Customer Relations
The College Network, Inc.
1-800-634-1443

I am contacting you in regards to the complaint number listed above.  The complaint is currently closed due to an agreement between myself and...

[redacted] with the College Network, however the terms that were agreed upon have not been followed through.  I have left numerous messages for Mr. [redacted] to discuss this matter and have received no return phone calls.  The College Network has received all necessary paperwork from me as requested by Mr. [redacted] in our agreement.  The financial institution ([redacted] Financial) has now filed derogatory marks for 2 missed payments on my credit report resulting in my credit score to drop by 26 points. 
 
Your help with this matter would be greatly appreciated.
 
Thank you
 
[redacted]

The College Network Inc. (“TCN”) has received and reviewed your email dated October 21, 2014 pertaining to [redacted] complaint.
size="3" face="Times New Roman"> 
TCN sent out [redacted] two Test Fee checks per his request on October 22, 2014.
 
Please feel free to call me in the event you have any additional questions.
 
Sincerely,

[redacted]
Director Customer Relations
The College Network, Inc.
1-800-634-1443

I have reviewed your email dated February 20, 2015 pertaining to [redacted] complaint.
 
The College Network, Inc. (“TCN”) is an educational services and eLearning...

company which provides study material and support to help its customers pass college equivalency examinations.  TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level.
 
TCN had a 3-Day Cancellation Policy. [redacted] did not contact TCN within three business days to cancel her contract.
 
[redacted] enrolled with TCN on August 28, 2009 for the purchase of Comprehensive Learning Modules related to the Bachelor of Science in Nursing degree program offered by Indian State University.     
 
TCN would like to take this opportunity to remind [redacted] that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**. In addition, TCN has developed the Academic Guidance Planner and TCN Resource Center.  Those features were designed to assist TCN customers in reaching their educational goals.  The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progression. The TCN Resource Center is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive format. TCN also offers customers online practice testing and the ability to take examinations in the comfort of your home.
 
[redacted] program was designed so she can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:00 a.m. to 9:00 p.m. (Eastern Time).
 
TCN hopes that [redacted] will decide to allow us to help her obtain her dream of achieving an advanced degree. TCN’s mission is to make quality education as accessible and affordable as possible for working adults. 
 
If I can be of further service, please don’t hesitate to contact me.
 
Sincerely,
 
 
Bernard [redacted]
Director of Customer Relations
The College Network, Inc.
1-800-634-1443
 
** The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program.
 
“The College Network, Inc. agrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Inc. and assistance in obtaining information and identifying test site locations.
If I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*. Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local area. Approval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 I have sent supporting documents and in my response I will use them as references by name of file. TCN did give me 5 days to cancel my contract and I did not because I was under the impression that I was taking legitimate classes/courses until I reached out to them for my 1098 and a deferment of a previous student loan when I was denied both, like I mention in my previous letter.  Also at that time I was informed they were not accredited and were not a school. I have documentation proving that they are presenting themselves otherwise. first off they sent an academic adviser to my house to sit and talk with me about courses that he told me was called comprehensive learning modules. first refer to the file "receipt of program" the first thing it says I will be paying for is an undergraduate CLM( comprehensive learning modules). now if you will refer to file "Indiana state university" the paper work is step up phase 1, phase 2 and phase 3. phase 1 and 2 are completed through the college network and phase 3 is Indiana state university. When I asked how does the college network works he told me to think about TCN as your local community college and then you will have an guarantee acceptance into Indiana state university. It never states that they are study module. It shows what classes I need to take from TCN in order to purse my degree with ISU. I contacted  ISU and was told that I did not have to go through TCN in order to receive an degree from them. Also I was then inform how TCN works I'm not taking classes/course I am testing out of college level classes in order to receive credits. As they stated in the letter back to my I received an Academic Guidance Planner, for one I did not receive that and why would I receive that if TCN is only study modules why would I.  Now if you can open file " purchase agreement" it also states that I will be taking courses and it says I am pursing a degree at Indiana state university I'm not enrolled there. I also received an grant of 6,804. I don't not understand how I can receive a grant, take courses, have an academic adviser come to my home and receive credits from a place that is not accredited. I also contacted my local community college and some of the university to ask if my credit would be able to transfer. oh guess what! it wont and why not because they are not accredited nor are they a school. So now I am stuck paying them and they weren't completely honest. another thing is the type of loan i received. TCN works with a third party to give loans, okay no problem. well at least that's what I thought when I first signed. I seen they work with a credit union and I assumed everyone is looking out for the best interest of me. not at all!! I have my own credit union and if I wanted a student loan. I received a consumers loan for "college courses" that has to be the dumbest thing of all. I looked over the loan agreement and have uploaded for view. on this agreement its states I am the consumer and the credit union is the lender,very broad. their is nothing specific on there except how much my loan is.  I lost out on claiming over $2,000 I have paid them for the year 2013 on my taxes. you can refer to the "consumer promissory". Like I said in the beginning they do give you 5 days to cancel but when you think your doing something to better yourself and it suppose to be legitimate and its not, it don't just hurt me it hurt my spouse and family. I really want this loan forgiving and off my credit. I have been making payment until now. if I missed a month or two I have paid them in full.I refused to give them anymore of my money because I don't see what I am paying for, I cant transfer any of my so called credits I am going to receive from a place that not a school.I really wish thy were up front and honest with people. The academic adviser showed me all these success stories. When you look up TCN you'll find  them but when you look up TCN consumer loan and or scam you will see there are so many people out here who feel like their life has been taking because their credit is messed up due to their refusal to pay. I don't want my credit to messed up I want them off my credit. 
 
Regards,
Bobbi Mitchell

I have reviewed your email dated May 03, 2015 pertaining to [redacted] complaint.
 
The College Network, Inc. (“TCN”) is an educational services and eLearning company which provides...

study material and support to help its customers pass college equivalency examinations.  TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level.
 
TCN had a 5-Day Cancellation Policy. [redacted] did not contact TCN within five business days to cancel his contract.
 
[redacted] enrolled with TCN on June 01, 2013 for the purchase of Comprehensive Learning Modules related to the Associates of Science in Nursing degree program offered by Excelsior College.     
 
TCN would like to take this opportunity to remind [redacted] that his TCN program has a “Lifetime Guarantee”, including a testing guarantee**. In addition, TCN has developed the Academic Guidance Planner and TCN Resource Center.  Those features were designed to assist TCN customers in reaching their educational goals.  The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progression. The TCN Resource Center is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive format. TCN also offers customers online practice testing and the ability to take examinations in the comfort of your home.
 
[redacted] program was designed so he can study when he is ready to study; the TCN staff is here to assist in obtaining his degree Monday-Friday, from 8:00 a.m. to 9:00 p.m. (Eastern Time).
 
TCN hopes that [redacted] will decide to allow us to help him obtain his dream of achieving an advanced degree. TCN’s mission is to make quality education as accessible and affordable as possible for working adults. 
 
If I can be of further service, please don’t hesitate to contact me.
 
Sincerely,
 
 
Bernard [redacted]
Director of Customer Relations
The College Network, Inc.
1-800-634-1443
 
“The College Network, Inc. agrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Inc. and assistance in obtaining information and identifying test site locations.
If I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*. Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local area. Approval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”

I have reviewed your email dated April 24, 2015 pertaining to [redacted] complaint.
 
The College Network, Inc. (“TCN”) is an educational services and eLearning company which provides...

study material and support to help its customers pass college equivalency examinations.  TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level.
 
TCN had a 5-Day Cancellation Policy. [redacted] did not contact TCN within five business days to cancel her contract.
 
[redacted] enrolled with TCN on February 27, 2014 for the purchase of Comprehensive Learning Modules related to the Associates of Science in Nursing degree program offered by Excelsior College.
 
TCN would like to take this opportunity to remind [redacted] that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**. In addition, TCN has developed the Academic Guidance Planner and TCN Resource Center.  Those features were designed to assist TCN customers in reaching their educational goals.  The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progression. The TCN Resource Center is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive format. TCN also offers customers online practice testing and the ability to take examinations in the comfort of your home.
 
[redacted] program was designed so she can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:00 a.m. to 9:00 p.m. (Eastern Time).
 
TCN hopes that [redacted] will decide to allow us to help her obtain her dream of achieving an advanced degree. TCN’s mission is to make quality education as accessible and affordable as possible for working adults. 
 
If I can be of further service, please don’t hesitate to contact me.
 
Sincerely,
 
 
Bernard J[redacted]
Director of Customer Relations
The College Network, Inc.
1-800-634-1443
 
“The College Network, Inc. agrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Inc. and assistance in obtaining information and identifying test site locations.
If I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*. Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local area. Approval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

The College Network Inc. (“TCN”) has received and reviewed your email dated March 04, 2015 pertaining to [redacted] complaint.
 
A check in the amount of $325 for the Essentials of Nursing Care Health Safety exam was mailed on May 12, 2015. The fees for other exams requested will be sent within the next 10-15 business days.
 
Please feel free to call me in the event you have any additional questions.
 
Sincerely,
 
Bernard J. [redacted]
Director Customer Relations
The College Network, Inc.
1-800-634-1443

The College Network Inc. (“TCN”) has received and reviewed your email dated March 04, 2015 pertaining to [redacted]’s complaint rebuttal.
 
TCN is willing to refund [redacted] for her unused Exam Fees.
 
Please feel free to call me in the event you have any additional questions.
 
Sincerely,
 
Bernard J. S[redacted]
Director Customer Relations
The College Network, Inc.
1-800-634-1443
 
&n

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.In my original contract, the cancellation policy page was left blank, I did not sign the page nor was it filled out.
Regards,
[redacted]

The College Network Inc. (“TCN”) has received and reviewed your email dated February 13, 2015 pertaining to [redacted] complaint.
 
TCN sent [redacted] exam fee check per...

her request on March 13, 2014.  
 
[redacted] program was designed so she can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:00 a.m. to 9:00 p.m. (Eastern Time).
 
Please feel free to call me in the event you have any additional questions.
 
Sincerely,
 
Bernard [redacted]
Director Customer Relations
The College Network, Inc.
1-800-634-1443
 
&

I have reviewed your email dated February 12, 2014 pertaining to [redacted]in’s complaint.
 
The College Network, Inc. (“TCN”) is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations.  TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level.
 
TCN had a 5-Day Cancellation Policy. [redacted] did not contact TCN within five business days to cancel her contract.   
 
[redacted] enrolled with TCN on March 22, 2013 for the purchase of Comprehensive Learning Modules related to the Associate of Science in Nursing degree program offered by Excelsior College.
 
TCN would like to take this opportunity to remind [redacted] that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**. In addition, TCN has developed the Academic Guidance Planner and TCNResourceCenter.  Those features were designed to assist TCN customers in reaching their educational goals.  The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progression. The TCNResourceCenter is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive format. TCN also offers customers online practice testing and the ability to take examinations in the comfort of your home.
 
[redacted] program was designed so [redacted] can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:00 a.m. to 9:00 p.m. Saturday 10 a.m. to 2 p.m. and Sunday 4:00 p.m. to 8:00 p.m. (Eastern Time).
 
TCN hopes that [redacted] will decide to allow us to help her obtain her dream of achieving an advanced degree. TCN’s mission is to make quality education as accessible and affordable as possible for working adults. 
 
If I can be of further service, please don’t hesitate to contact me.
 
Sincerely,
 
[redacted]
Director of Customer Relations
The College Network, Inc.
1-800-634-1443
 
** The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program.
 
“The College Network, Inc. agrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Inc. and assistance in obtaining information and identifying test site locations.
If I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*. Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local area. Approval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”
 
*The College Network, Inc. is not affiliated with ExcelsiorCollege.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The total amount that I paid for TCN was $5,670, plus $180 in exam fees, and they are only offering to refund $2,500. This is unacceptable. 
Just four months after I signed up, the LVN to BSN program was no longer recognized by the Board of Registered Nursing in California, and NO notification was given to me. Their contract with Sonoma State was probably hanging by a thread before they even signed me up. It seems like they were trying to hide this information from the consumers. This was important news, and they should have directly contacted me to let me know that if they were unable to get a new contract for clinical sites, all the studying I was doing would be for nothing. I am taking these courses to advance my career, not to be a college student forever. 
Another major concern, was that I could not trust TCN's materials to be completely accurate. There were many incorrect answers listed for the practice problems in the college algebra course. When the majority of their material is a quick overview followed by practice problems, it is a significant problem for the answer keys for those problems to be incorrect. I learned more from doing math worksheets online than from The College Network's materials, because at least their answer keys were right. This wasted my valuable time, working toward something that wouldn't even count! I am upset, to say the least. I do not want their "Education credit", I want my money back, because I don't trust the study materials that they offer.
Besides providing study materials, the College Network provided partnerships with Indiana State University and Sonoma State University that at one time provided the opportunity to complete an LVN to BSN program online in California. They lost their contract with these partners and can no longer offer what was promised in the contract that I signed. So no, they have not fulfilled their part of the contract. 
All I have to take away from this, is credit for one computer class, and hours of wasted time. That is not worth the money that I paid up front for TCN's study materials. 
I request that the full amount that I paid be refunded to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The College Network is not a college nor can I obtain a degree from theme. I was given misleading information by the representative. I would never have taken out a loan or signed on with the college network if I knew I was just being given study material. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have called [redacted] so many times to resolve this issue and he is not answering my calls or calling me back. [redacted] and TCN failed to uphold the contractual agreement I had with them by lying and scamming me to sign a loan that is not beneficial to my educational goal. If he is interested to pay off the remaining loan I have with [redacted] Financial Credit Union in the approximation amount of $3000.00 like he stated in his first offer, then I will accept the offer. However, I want him/TCN to forward all the documents I needed to sign to Revdex.com and clear my name from his loan scheme. I am tired of playing the phone tag game with [redacted] and his TCN company.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have reviewed your email dated April 13, 2015 pertaining to Marsha Brigman’s complaint.
 
The College Network, Inc. (“TCN”) is an educational services and eLearning company which...

provides study material and support to help its customers pass college equivalency examinations.  TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level.
 
TCN had a 5-Day Cancellation Policy. [redacted] did not contact TCN within five business days to cancel her contract.
 
[redacted] enrolled with TCN on February 22, 2012 for the purchase of Comprehensive Learning Modules related to the Associate of Science in Nursing degree program offered by [redacted].     
 
TCN would like to take this opportunity to remind [redacted] that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**. In addition, TCN has developed the Academic Guidance Planner and TCN Resource Center.  Those features were designed to assist TCN customers in reaching their educational goals.  The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progression. The TCN Resource Center is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive format. TCN also offers customers online practice testing and the ability to take examinations in the comfort of your home.
 
[redacted] program was designed so she can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:00 a.m. to 9:00 p.m. (Eastern Time).
 
TCN hopes that [redacted] will decide to allow us to help her obtain her dream of achieving an advanced degree. TCN’s mission is to make quality education as accessible and affordable as possible for working adults. 
 
If I can be of further service, please don’t hesitate to contact me.
 
Sincerely,
 
 
[redacted]
Director of Customer Relations
The College Network, Inc.
1-800-634-1443
 
** The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program.
 
“The College Network, Inc. agrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Inc. and assistance in obtaining information and identifying test site locations.
If I have not passed the CLEP, DANTES or [redacted] Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or [redacted]. Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local area. Approval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I requested this check on January 2, 2015. When I signed up for the Exam fee financing program, I was advised it would take 2 to 3 weeks to receive the exam checks. It has been SEVENTEEN weeks since I requested this test fee check. Waiting another 10-15 business days to receive this check is absolutely not acceptable! I am requesting once again that this check be sent out to me immediately! Thank you for your time and your help with this issue. 
Regards,
[redacted]