The College Network, Inc.

To Whom This May Concern;
 
My file has been closed but The College Network has not followed through with their end of the deal. The loan that they had agreed to pay the remaining balance has not been settled.
 
Please advise for how best to get this settled.
[redacted]

To whom it may concern: I am writing because I have been waiting for a refund of services that were paid for and never used. The College Network let me out of my contract over a year ago but they stated that financing would still be deducted from my account until the contract is complete. Payments were made for approximately 6 months after my contract was closed. Mr. Bernie S[redacted]r stated that this amount would be then refunded to me. This is an expressed contract and the College Network has not held up their portion of this contract. Mr. Bernie S[redacted]r and I have been in contact over the last 9 months and he continues to state that the refund is still processing and cannot give me an exact date when this refund will be complete. After 6 weeks without any correspondence, I reached out to Mr. Bernie S[redacted]r again only to be told that they can no longer transfer me to him and that I will need to send an email. In the past when I have sent emails, they have gone unanswered with no response. Such is the case again this time. Mr. Bernie S[redacted]r has not contacted me in over 6 weeks and I cannot wait any longer for this refund. I feel that the College Network has been given ample time to get this refund to me. Now when I attempt to contact Mr. Bernie S[redacted]r, I am told that the business has been restructured and they are unable to transfer me to him as they were able to do in the past. The College Network has been restructuring their company for over a year and it is extremely difficult to continue to be patient and wait for this refund that is truly illegal for them to continue to hold on to. I am requesting that the College Network distribute the funds that are due to me, not half or part of the refund, but the full amount within 10 days of this correspondence. I have been more than patient and feel that the College Network has been given plenty of time. It is extremely difficult to continue to wait for this refund and makes it more difficult when you reach out to the College Network and you never get a response. This funding is needed in order to finish my schooling and they are keeping money that does not belong to them. I did not want to have to contact the Revdex.com as Mr. Bernie S[redacted]r has been corresponding with me, but for 6 weeks there has not been any correspondence or return phone calls or emails so I was left with no choice. There should be no reason why the full refund of $1500.00 should not be mailed out within 10 days. The desired outcome of this complaint is that the refund I am waiting for will be sent in its entirety within 10 days of this correspondence.
Regards,[redacted]

The College Network Inc. (“TCN”) has received and reviewed your email dated July 31, 2015 pertaining to [redacted] complaint.
 
TCN will be sending out [redacted] Exam Fee(s)...

check within the next 10-15 business days.  
 
Please feel free to call me if you have any additional questions.
 
Sincerely,
 
 
Bernard [redacted]
Director Customer Relations
The College Network, Inc.
1-800-634-1443

I filed a complaint about this same issue back in August and was told that my check would be released within 10-15 days of the letter. It is now October and I have yet to received my test fee check. I have tried to follow up with customer service and they state it is still being processed.  I would like my check mailed to me.Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 The resolution completely disregards my complaint of not being reimbursed for my testing fees for Physiology. My request is in line with the current contract. It is the responsibility of The College Network to reimburse me, the student, after successful completion of Excelsior exam, Physiology. After nearly a year, money owed to me, has not been paid. 
Regards,
[redacted]

I have reviewed your email dated May 27, 2015 pertaining to [redacted] complaint.
 
The College Network, Inc. (“TCN”) is an educational...

services and eLearning company which provides study material and support to help its customers pass college equivalency examinations.  TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level.
 
TCN had a 5-Day Cancellation Policy. [redacted] did not contact TCN within five business days to cancel her contract.
 
[redacted] enrolled with TCN on October 2, 2014 for the purchase of Comprehensive Learning Modules related to the Associate of Science in Nursing degree program offered by Excelsior College*.     
 
TCN would like to take this opportunity to remind [redacted] that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**. In addition, TCN has developed the Academic Guidance Planner and TCN Resource Center.  Those features were designed to assist TCN customers in reaching their educational goals.  The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progression. The TCN Resource Center is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive format. TCN also offers customers online practice testing and the ability to take examinations in the comfort of your home.
 
[redacted] program was designed so she can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:00 a.m. to 9:00 p.m. (Eastern Time).
 
TCN hopes that [redacted] will decide to allow us to help her obtain her dream of achieving an advanced degree. TCN’s mission is to make quality education as accessible and affordable as possible for working adults. 
 
If I can be of further service, please don’t hesitate to contact me.
 
Sincerely,
 
 
[redacted]
Director of Customer Relations
The College Network, Inc.
1-800-634-1443
 
*The College Network, Inc. is not affiliated, formally or informally, with Excelsior College.
 
** The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program.
 
“The College Network, Inc. agrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Inc. and assistance in obtaining information and identifying test site locations.
If I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*. Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local area. Approval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”

I have reviewed your email dated April 1, 2015 pertaining to [redacted] complaint.
 
The College Network, Inc. (“TCN”) is an educational services and eLearning company which...

provides study material and support to help its customers pass college equivalency examinations.  TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level.
 
TCN had a 5-Day Cancellation Policy. [redacted] did not contact TCN within five business days to cancel her contract.
 
[redacted] enrolled with TCN on November 20, 2012 for the purchase of Comprehensive Learning Modules related to the Associates of Science in Nursing degree program offered by Excelsior College.    
 
TCN would like to take this opportunity to remind [redacted] that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**. In addition, TCN has developed the Academic Guidance Planner and TCN Resource Center.  Those features were designed to assist TCN customers in reaching their educational goals.  The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progression. The TCN Resource Center is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive format. TCN also offers customers online practice testing and the ability to take examinations in the comfort of your home.
 
[redacted] program was designed so she can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:00 a.m. to 9:00 p.m. (Eastern Time).
 
 
 
TCN hopes that [redacted] will decide to allow us to help her obtain her dream of achieving an advanced degree. TCN’s mission is to make quality education as accessible and affordable as possible for working adults. 
 
If I can be of further service, please don’t hesitate to contact me.
 
Sincerely,
 
 
Bernard [redacted]
Director of Customer Relations
The College Network, Inc.
1-800-634-1443
 
“The College Network, Inc. agrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Inc. and assistance in obtaining information and identifying test site locations.
If I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*. Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local area. Approval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”

I am still having problems with College Network playing games with my testing fee payments. I filled a complaint with the Revdex.com on 21 October 2014 and finally got a check for two testing fees totaling $650. I then requested another testing fee on October 29 2014 and my last testing fee was requested on December 29, 2014. College Network is still saying 10-12 weeks to process checks which is ridiculous. I have waiting 13 weeks now for the check requested 29 October 2014. When I called the College Network today, 2 Feb 2015, I was given the typical song and dance routine and apologies, etc. I only have these last two check then I am done with this company, THANK GOD!!!! I wish I had never become involved with the College Network. This is the biggest scam. If they truly cared about their customers and their product, then they would correct their accounting department or whomever process checks for customers. It went from a 2-4 week backlog to now 10-12 weeks but they continually say it's getting fixed. When, the year 2020. Their fix is obviously not working!!!. Please help and assist if possible. I simply want my testing fee checks. Thank you,Mr[redacted]
 Send me my testing fee checks. I am owed a total of $650. Please send me my checks and I will not bother you any longer. Trust me, I wish I had never heard of The College Network.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Thank you for lokking into my complaint and closing this circumstance smoothly.I've made a few calls out to Bernard and am awaiting a reply in the recognition of this complaint to close the accounts.Sincerely Nicole Smith 
Regards,
[redacted]

The College Network, Inc. (“TCN”) has received and reviewed your email dated August 06, 2014, pertaining to [redacted] complaint.
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            TCN is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations.  TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level.
 
[redacted] signed her purchase agreement for her Bachelor of Science degree program according to its terms on October 14, 2011.  At the time she signed her purchase agreement, the program that Ms. [redacted] purchased was approved by the California Board of Registered Nursing (the “CBRN”). In December, 2012, the CBRN changed its position and determined that its prior approval was erroneous.  TCN is working on solutions to this issue. 
 
TCN believes it has fulfilled its obligations under the contract and that Ms. [redacted] is obligated to fulfill its obligations under the contract, specifically to pay TCN for the educational materials and services provided.  It should be noted that Ms. [redacted]s contract with TCN under the heading Customer Acknowledgment clearly states that TCN customers understand that “TCN is not responsible for changes to state board of nursing or other regulatory requirements, nor is it responsible for changes to state board of nursing or other regulatory requirements, nor is it responsible for the approval of various programs by any boards or agencies.”  
 
However, as a good corporate citizen, and without any admission and without any waiver, at this time TCN is willing to grant Ms. [redacted]’s request for cancellation under the following conditions:
 
 
 
 
            1.         Ms. [redacted] execute TCN’s Release and Settlement Agreement; and
 
2.               Upon that execution:
 
(a)       TCN will pay off and close Ms. [redacted]’s loan in the approximate amount of $3,000.00 with [redacted] Financial Credit Union.
 
(b)       Monies paid by Ms. [redacted] under her contract with TCN will be treated as an “Educational Credit” which can be used by her at any time in the future to complete her advanced non-Certificate TCN educational program using TCN materials. 
 
Please have Ms. [redacted] call me and I will make arrangements to forward to her TCN’s Release and Settlement Agreement for her review and approval.
 
Sincerely,
 
Director of Customer Relations
The College Network, Inc.
1-800-634-1443
 
** The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program.
 
“The College Network, Inc. agrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the utilization of my testing program with The College Network, Inc. and assistance in obtaining information and identifying test site locations.
If I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Modules after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*. Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local area. Approval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”
 
*The College Network, Inc. is not affiliated, formally or informally, with ExcelsiorCollege.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Laurel Tull

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I was never notified of the addition of the classes and as stated by TCN I only had 3 days to cancel so therefore for them to wait over 2 months after contract was signed to add the classes was past the 3 days.The contract that I have signed by myself and TCN says that " Based on information provided by buyer, the above indicated CLM's will be necessary to complete requirements.  If, after completing the buyers course analysis, it is determined that not all of the initial clms are required, TCN shall refund, credit back or adjust financing.  If it is determined that additional CLM's are required.  [redacted]Buyer agrees to pay on demand for up to two additional CLMS[redacted], including exam fees if financed. or if buyer purchased the initial CLM's and exam fees with finanacing the financing will be adjusted for the cost.  In the event the buyer fails to fully pay the required down payment or any other payment amount due TCN or if any check, credit card or other payment method is returned or refused the financed amount may be adjusted to upward to include payment.  Buyer acknowledges that if additional CLM's are required or if the down payment or any other payment is not received then the monthly payments will increase.  TCN shall notify buyer in writing of any increase or decrease in amount financed or change in payment."Attached I have added my signed contract with TCN, the classes that I agreed to take, and the curriculum.I have starred the part in the contract where it says pay in full for 2 additional classes, not add 14 months to a loan that I had no knowledge of.  My payments have never been late or returned.  I have asked for the paperwork showing the 2 classes that were added and as of todays date 1/5/15 I have not received anything from TCN or the finance company.Regards,[redacted]

The College Network Inc. (“TCN”) has received and reviewed your email dated December 08, 2014 pertaining to [redacted] complaint rebuttal.
 
TCN sent [redacted] the Test Fee she requested on November 12, 2014.
 
Please feel free to call me if you have any additional questions.
 
Sincerely,
 
[redacted]
Director Customer Relations
The College Network, Inc.
1-800-634-1443
&nbs

The College Network Inc. (“TCN”) has received and reviewed your email dated February 13, 2015 pertaining to [redacted] complaint rebuttal.   TCN agrees to issue a CTA (credit to her account at Paramount Capital Inc.) equal to [redacted] value/cost of her unused Test Fees.     Please feel free to call me in the event you have any additional questions.   Sincerely,   Bernard [redacted] Director Customer Relations The College Network, Inc. 
1-800-634-1443

I honestly feel that The College Network is a scam. The representative met me at Wendy's on my lunch break. She rushed me to sign paperwork and told me that I could take about 3 days to decide whether the program was right for me. I took one class and hated it. They lied about offering assistance through the course. I called and explained to them that this learning style is not for me and that I would not be able to obtain a nursing degree in this manner. Not to mention, I really do not feel safe taking self taught classes and only 3 days of clinicals. They told me that I only had 3 days to change my mind. I was confused. The representative did not mention that part. She must earn comission for the amout of people that she signs up because she rushes through it so that you won't focus on the 3 day part! In my opinion, 3 days is not long enough for a person to decide whether or not they feel comfortableand cocompetent with a nursing program. You haven't even started the course in 3 days. TOTAL SCAM!

I would urge prospective students to steer clear of The College Network. They talk a good game and have fast talking salesmen. At the time I signed up with them they offered information I was unable to find on Excelsior College. They made it sound very appealing. Since then I have found they are an expensive middle man who offers nothing more than Excelsior College itself offers. I wish I would have found that out first. Now I am paying for them and attending Excelsior. I will have to call two businesses now as opposed to just one and try to coordinate any testing. The only positive I have found is they are friendly and usually have decent customer service.

The College Network Inc. (“TCN”) has received and reviewed your email dated May 07, 2014 pertaining to [redacted] concerns.

class="MsoNormal"> 
[redacted] Test Fee check for Health Differences Across Lifespan 1 is being sent out in the next day or two. TCN apologizes for any inconvenience the delay in getting this check sent out has caused. TCN strives to provide the best quality customer service possible.  
 
Please feel free to call me if you have any additional questions.
 
Sincerely,
 
[redacted]
Director Customer Relations
The College Network, Inc.
1-800-634-[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The College Network Inc. (“TCN”) has received and reviewed your email dated April 20, 2015 pertaining to [redacted] complaint.
 
TCN is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations.  TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level.
 
[redacted] signed his Purchase Agreement and all applicable documentation for his degree program on July 08, 2013.
 
However, as a good corporate citizen TCN is willing to grant [redacted] request for cancellation under the following conditions.
 
TCN requests that [redacted] execute TCN’s Release and Settlement Agreement.
 
TCN will pay off and close [redacted] loan in the approximate amount of $6,500.00 with Southeast Financial Credit Union.
 
Monies retained by TCN will be treated as an “Educational Credit” which can be utilized by [redacted] at any time in the future to complete his non Certificate TCN educational program using TCN materials.
 
 
 
 
 
Please have [redacted] call me at his convenience and I will send him TCN’s Release and Settlement Agreement for his review and signature. 
 
Sincerely,
 
[redacted]
Director Customer Relations
The College Network, Inc.
1-800-634-1443

The College Network, Inc. (“TCN”) has received and reviewed your email dated February 27, 2014 pertaining to [redacted] complaint.
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            TCN is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations.  TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level.
 
[redacted] signed her purchase agreement for her Bachelor of Science degree program according to its terms on April 16, 2012.  At the time she signed her purchase agreement, the program that Ms. [redacted] purchased was approved by the California Board of Registered Nursing (the “CBRN”).  In December, 2012, the CBRN changed its position and determined that its prior approval was erroneous.  TCN is working on solutions to this issue. 
 
TCN believes it has fulfilled its obligations under the contract and that Ms. [redacted] is obligated to fulfill its obligations under the contract, specifically to pay TCN for the educational materials and services provided.  It should be noted that Ms. [redacted]s contract with TCN under the heading Customer Acknowledgment clearly states that TCN customers understand that “TCN is not responsible for changes to state board of nursing or other regulatory requirements, nor is it responsible for changes to state board of nursing or other regulatory requirements, nor is it responsible for the approval of various programs by any boards or agencies.”  
 
However, as a good corporate citizen, and without any admission and without any waiver, at this time TCN is willing to grant Ms. [redacted]s request for cancellation under the following conditions:
 
 
 
 
            1.         Ms. [redacted] execute TCN’s Release and Settlement Agreement; and
 
2.               Upon that execution:
 
(a)       TCN will pay off Ms. [redacted]’s outstanding loan of approximately $7,000.00 at [redacted] Financial Credit Union; and
 
(b)       Monies paid to date by Ms. [redacted] under her contract with TCN will be treated as an “Educational Credit” which can be used by her at any time in the future to complete her advanced non-Certificate TCN educational program using TCN materials. 
 
Please have Ms. [redacted] call me and I will make arrangements to forward to her TCN’s Release and Settlement Agreement for her review and approval.
 
Sincerely,
 
[redacted]
Director of Customer Relations
The College Network, Inc.
1-800-634-1443
 
** The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program.
 
“The College Network, Inc. agrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Inc. and assistance in obtaining information and identifying test site locations.
If I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taKimball the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*. Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local area. Approval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”
 
*The College Network, Inc. is not affiliated, formally or informally, with ExcelsiorCollege.