The College Network, Inc.

The College Network Inc. (“TCN”) has received and reviewed your email dated October 27, 2014 pertaining to [redacted] complaint.

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TCN sent out two Test Fee checks for Anatomy and Physiology and Lifespan Development Psychology totaling $765.00 on October 30, 2014.
 
Please feel free to call me in the event you have any additional questions.
 
Sincerely,
 
[redacted]
Director Customer Relations
The College Network, Inc.
1-800-634-1443

The College Network Inc. (“TCN”) has received and reviewed your email dated April 23, 2014 pertaining to [redacted] second complaint rebuttal.
 
TCN is working with Laurel Tull in regards to signing a TCN Release and Settlement Agreement and cancelling her account. The cancellation process takes approximately 8-10 weeks to complete.
 
Please feel free to call me if you have any additional questions.
 
Sincerely,
 
[redacted]
Director Customer Relations
The College Network, Inc.
1-800-634-[redacted]

The College Network Inc. (“TCN”) has received and reviewed your email dated April 27, 2015 pertaining to [redacted] complaint.
 
TCN...

is willing to pay off the balance of the loan [redacted] owes Southeast Financial Credit Union. TCN will be removing [redacted] four Nursing Transition Courses from the original contract.  
 
Please feel free to call me in the event you have any additional questions.
 
Sincerely,
 
Bernard [redacted]
Director Customer Relations
The College Network, Inc.
1-800-634-1443

On June 30th 2015 [redacted], Director of customer relations, replied to my previous Revdex.com complaint stating he will credit me approximately $1,930.00 to my unused exams fees (this reply was received via Revdex.com complain resolution on 7/14/2015). on 7/20 I called Mr. [redacted] as he requested I do so in his letter, I was told he was on vacation and left a voicemail with my name and number. After no return call or email, I called again on 8/4 to inquire about this refund. The representative told me "We mailed a check to you and it should take approx. six weeks from 6/30". After six weeks the check was not received. I then called TCN on 8/12 to speak with Mr [redacted], yet again. The representative told me he was on vacation, again, and I can leave a voicemail. I declined to leave a message. Instead I inquired on my refund, again. THIS representative told me that I was NOT going to be mailed a check, the refund will go straight to Southeast financial, which is their loan company, and that the refund will reach them six weeks after 6/30. I explained to the representative it has been longer than six weeks. He then told me to give it more time. I have been patiently waiting without any word from Mr. [redacted] or Southeast Financial. On 9/9 I called Southeast Financial and asked if they received any refunds, they said no. So I called TCN customer service and asked to speak with [redacted]. He did not answer, as before, so I left a message stating I have yet to receive my check or refund as promised and my payments to their company will cease until I hear further.  I would now appreciate a FULL refund and my contract to cease IMMEDIATELY. This has become more stressful than needed and time consuming.Regards,[redacted]

I have reviewed your email dated October 07, 2015 pertaining to [redacted] complaint.
 
The College Network, Inc. (“TCN”) is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations.  TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level.
 
TCN has a 3-Day Cancellation Policy. [redacted] did not contact TCN within three business days to cancel her contract.
 
[redacted] signed her contract with TCN on January 05, 2010 for the purchase of Comprehensive Learning Modules related to the Associate of Science Degree in nursing offered by Excelsior College*.      
 
TCN would like to take this opportunity to remind [redacted] that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**. In addition, TCN has developed the Academic Guidance Planner and TCN Resource Center.  Those features were designed to assist TCN customers in reaching their educational goals.  The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progression. The TCN Resource Center is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive format. TCN also offers customers online practice testing and the ability to take examinations in the comfort of your home.
 
[redacted] program was designed so she can study when she is ready to study; the TCN staff is here to assist her in obtaining her degree Monday-Friday, from 9:00 a.m. to 7:00 p.m. (Eastern Time).
 
TCN hopes that [redacted] will decide to allow us to help her obtain her dream of achieving an advanced degree. TCN’s mission is to make quality education as accessible and affordable as possible for working adults. 
 
If I can be of further service, please don’t hesitate to contact me.
 
Sincerely,
 
 
Bernard J[redacted]
Director of Customer Relations
The College Network, Inc.
1-800-634-1443
 
** The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program.
 
“The College Network, Inc. agrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Inc. and assistance in obtaining information and identifying test site locations.
If I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*. Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local area. Approval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”

The College Network Inc. (“TCN”) has received and reviewed your email dated May 22, 2015 pertaining to [redacted] complaint.
 
TCN sent one...

Exam Fee to [redacted] recently and will send out another Exam Fee to [redacted] soon.
 
Please feel free to call me in the event you have any additional questions.
 
Sincerely,
 
[redacted]
Director Customer Relations
The College Network, Inc.
1-800-634-1443

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The College Network is an online institution. I did not have access to the modules due to The College Network web site being down. After several attempts to resolve this issue I then wrote to cancel. I no longer want anything to do with this school considering how I was treated in this matter.
Regards,
[redacted]

The College Network Inc. (“TCN”) has received and reviewed your email dated June 02, 2014 pertaining to [redacted] complaint.
 
TCN has offered[redacted] the option to cancel her contract, TCN is awaiting a response from [redacted].
 
Please feel free to call me if you have any additional questions.
 
Sincerely,
 
[redacted]
Director Customer Relations
The College Network, Inc.
1-800-634-1443

The College Network Inc. (“TCN”) has received and reviewed your email dated October 07, 2014 pertaining to [redacted] complaint.

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TCN will be sending out [redacted] two Test Fee checks per her request within the next 7-10 days.
 
Please feel free to call me in the event you have any additional questions.
 
Sincerely,
 
[redacted]
Director Customer Relations
The College Network, Inc.
1-800-634-1443

Awful...very misleading. 18 months for LPN to RN??? How? I pay 200/mth on time now for 3 years. I have to wait 12 weeks for them to send out checks to take [redacted] exams. Customer service might as well be a tape recording..I get nowhere.[redacted] now charges an additional 50-60 dollars per exam and [redacted] Financial wants 12.50 to accept payments over the phone. I can't get out of the contract because I do not want my credit to be ruined. Just wondering how College Network gets away with this?

Worst experience I've ever had trying to receive an education! After signing a contract with this organization and taking classes online for about 2 months, I suffered a financial hardship. At that time I realized that I had to pay $1400 out of pocket cost for exams! I wrote formal letters to The College Network letting them know I needed to terminate my contract and they kept stating that my 5 day cancellation period was up and told me that if I dont continue to pay the $99 monthly fee, it would go to collections. I spoke with [redacted], a supervisor for the company and he was very uncooperative and unhelpful! The academic advisor hotline is extremely unhelpful as well. they do NOT care about the well-being of their customers. I DO NOT RECCOMMEND THEM! STAY AWAY!

I have reviewed your email dated February 12, 2015 pertaining to [redacted] complaint.
 
The College Network, Inc. (“TCN”) is an educational services and eLearning company which...

provides study material and support to help its customers pass college equivalency examinations.  TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level.
 
TCN had a 3-Day Cancellation Policy. [redacted] did not contact TCN within five business days to cancel her contract.
 
[redacted] enrolled with TCN on August 26, 2011 for the purchase of Comprehensive Learning Modules related to the Bachelor of Science in Nursing degree program offered by Indiana State University.     
 
TCN would like to take this opportunity to remind [redacted] that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**. In addition, TCN has developed the Academic Guidance Planner and TCN Resource Center.  Those features were designed to assist TCN customers in reaching their educational goals.  The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progression. The TCN Resource Center is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive format. TCN also offers customers online practice testing and the ability to take examinations in the comfort of your home.
 
[redacted] program was designed so she can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:00 a.m. to 9:00 p.m. (Eastern Time).
 
TCN hopes that [redacted] will decide to allow us to help her obtain her dream of achieving an advanced degree. TCN’s mission is to make quality education as accessible and affordable as possible for working adults. 
 
If I can be of further service, please don’t hesitate to contact me.
 
Sincerely,
 
 
[redacted]
Director of Customer Relations
The College Network, Inc.
1-800-634-1443
 
** The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program.
 
“The College Network, Inc. agrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Inc. and assistance in obtaining information and identifying test site locations.
If I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*. Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local area. Approval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”
The College Network Inc. (“TCN”) has received and reviewed your email dated March 04, 2015 pertaining to [redacted] complaint rebuttal.
 
TCN is willing to refund [redacted] $3,000.00 for unused Exam Fees and four unused Indiana State University Nursing Transition Courses.  
 
Please feel free to call me in the event you have any additional questions.
 
Sincerely,
 
[redacted]
Director Customer Relations
The College Network, Inc.
1-800-63

The College Network Inc. (“TCN”) has received and reviewed your email dated June 1, 2015 pertaining to [redacted] complaint.
 
TCN sent out an Exam Fee check for Essentials of Nursing...

Care Chronicity on May 28, 2015. Any additional Exam Fee check(s) that were requested will be sent out soon. 
 
Please feel free to call me in the event you have any additional questions.
 
Sincerely,
 
[redacted]
Director Customer Relations
The College Network, Inc.
1-800-634-1443

The College Network Inc. (“TCN”) has received and reviewed your email dated October 07, 2014 pertaining to [redacted]...

[redacted] complaint.
 
TCN is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations.  TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level.
 
[redacted] signed her Purchase Agreement and all applicable documentation for her degree program on August 20, 2013.
 
However, as a good corporate citizen TCN is willing to grant [redacted] request for cancellation under the following conditions.
 
TCN requests that [redacted] execute TCN’s Release and Settlement Agreement.
TCN will pay off and close [redacted] loan in the approximate amount of $7,500.00 with [redacted] Credit Union.
Monies retained by TCN will be treated as an “Educational Credit” which can be utilized by [redacted] at any time in the future to complete her non Certificate TCN educational program using TCN materials.
 
 
 
 
Please have [redacted] call me at her convenience and I will send her TCN’s Release and Settlement Agreement for her review and signature. 
 
Sincerely,
 
Director Customer Relations
The College Network, Inc.
1-800-634-1443

The College Network Inc. (“TCN”) has received and reviewed your email dated February 17, 2015 pertaining to [redacted] complaint rebuttal.
 
TCN agrees to issue a CTA (credit to her account at Southeast Financial Credit Union) equal to [redacted] value/cost of her unused Test Fees.  
 
Please feel free to call me in the event you have any additional questions.
 
Sincerely,
 
Bernard[redacted]
Director Customer Relations
The College Network, Inc.
1-800-634-1443

I have reviewed your email dated October 31, 2014 pertaining to [redacted] complaint.

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The College Network, Inc. (“TCN”) is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations.  TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level.
 
TCN had a 5-Day Cancellation Policy. [redacted] did not contact TCN within five business days to cancel her contract.       
 
[redacted] enrolled with TCN on December 31, 2013 for the purchase of Comprehensive Learning Modules related to the Associate of Science in Nursing degree program offered by Excelsior College*.    
 
TCN would like to take this opportunity to remind [redacted] that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**. In addition, TCN has developed the Academic Guidance Planner and TCNResourceCenter.  Those features were designed to assist TCN customers in reaching their educational goals.  The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progression. The TCNResourceCenter is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive format. TCN also offers customers online practice testing and the ability to take examinations in the comfort of your home.
 
[redacted] program was designed so [redacted] can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:00 a.m. to 9:00 p.m. (Eastern Time).
 
TCN hopes that [redacted] will decide to allow us to help her obtain her dream of achieving an advanced degree. TCN’s mission is to make quality education as accessible and affordable as possible for working adults. 
 
If I can be of further service, please don’t hesitate to contact me.
 
Sincerely,
 
[redacted]
Director of Customer Relations
The College Network, Inc.
1-800-634-1443
 
** The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program.
 
“The College Network, Inc. agrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Inc. and assistance in obtaining information and identifying test site locations.
If I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*. Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local area. Approval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

I have reviewed your email dated December 08, 2014 pertaining to [redacted] complaint rebuttal.
 
The Cancellation Form that [redacted] is making reference too is blank as she states. The only time the Cancellation Form is filled in and signed is when a College Network, Inc. (“TCN”) customer cancels within the allowable time frame. [redacted] did not cancel her contact dated July 11, 2007 within three business days.
 
[redacted] program was designed so [redacted] can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:00 a.m. to 9:00 p.m. (Eastern Time).
 
TCN hopes that [redacted] will decide to allow us to help her obtain her dream of achieving an advanced degree. TCN’s mission is to make quality education as accessible and affordable as possible for working adults. 
 
If I can be of further service, please don’t hesitate to contact me.
 
Sincerely,
 
[redacted]
Director of Customer Relations
The College Network, Inc.
1-800-634-1443
 
** The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program.
 
“The College Network, Inc. agrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Inc. and assistance in obtaining information and identifying test site locations.
If I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*. Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local area. Approval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I would like a refund of the monies I paid into the program. I appreciate the good citizen practice they portrayed by offering me to forget about the money have paid into the program since June 2012. the lifetime guarantee they are offering, the courses are not of any use to me. they are not transferable to any college around my area. both the adviser and the sales person both lied about being able to transfer credit from TCN on my research they are not. both Contra Costa and Berkeley Colleges do not accept credits from The College Network as I was advised. continuing with the materials will not benefit me advance my career in anyway, its a wastage of my time there is nothing am going to do with the materials.
TCN failed to communicate when they lost accreditation in my state and still continue to promise and offering alternative careers, am not interested in. attached are transcripts which were not evaluated by indiana state and of which modules assigned where not revised even when I raised concerns.
there's no reason why I get punished for the patterning fall out, as stated in the offer that TCN is not responsible for the changes in state laws or school chsnging. so I dont know how I can achieve my career objectives when state, patterned schools pulls out of there contracts.
the only way to resolve this matter if TCN accepts to refund the monies I paid,
 
Regards,
[redacted]

I am very disappointed with the College Network. I have taken 3 exams, all had questions on them I had never seen before. I'm waiting on my next module. They said 10 to 15 days. I called because I had not received my hard copy. I ask for a tracking number, it would be 1-2 days and they would be emailed to me. Its been 3 days! Still no tracking number because it hasn't been shipped out yet! Its been 10 working days! I feel I am being scamed! I spoke to the supervisor. I did not get any where. So I ask to speak to his boss. He would not let me. I ask who they used for shipping he did not know!!!! I would not recommend them to anyone!!!!!