The College Network, Inc.

The College Network Inc. (“TCN”) has received and reviewed your email dated August 21, 2014 pertaining to [redacted] complaint rebuttal.
 
If [redacted] elects to not cancel her contract she will remain responsible for her loan with City County Credit Union. TCN is dedicated to helping [redacted] earn her college degree.
 
Please feel free to call me if you have any additional questions.
 
Sincerely,
 
Director Customer Relations
The College Network, Inc.
1-800-634-1443

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 
Hello, I appreciate the response regarding this issue very much. Although, this is truely not a solution. First of all the tests do not cost $275 the actual cost is $325, so I am supposed to cover the rest myself? The program was set up so that College Network would be sending me the required amount for each test, when it was requested. Now, over two months later I am still with no check and it appears not even the correct amount could be on its way. I am seriously dissapointed with this whole situation. I have been set back time and again, not by my own doing. I had a set schedule to finish my schooling on a tight deadline and that has all been put on hold again due to this situation. My clinical was going to be scheduled for September so I could move on with my life, now that goal is a long shot. This whole thing has left a real bad taste in my mouth as to how College Network is running its program. I would love to get this settled for the RIGHT amount so that I could move forward and have positive things to say about my experience with this program.
Thank you,
[redacted]

I have reviewed your email dated December 16, 2014 pertaining to [redacted] complaint.
 
The College Network, Inc. (“TCN”) is an educational services and eLearning company which...

provides study material and support to help its customers pass college equivalency examinations.  TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level.
 
TCN had a 3-Day Cancellation Policy. [redacted] did not contact TCN within three business days to cancel her contract.
 
[redacted] enrolled with TCN on February 27, 2010 for the purchase of Comprehensive Learning Modules related to the Associate of Science in Nursing degree program offered by Excelsior College*. Two additional courses were added to Melissa Smith’s contract on May 14, 2010 as a result of her Course Analysis which is allowed under the contract terms.   
 
TCN would like to take this opportunity to remind [redacted] that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**. In addition, TCN has developed the Academic Guidance Planner and TCN Resource Center.  Those features were designed to assist TCN customers in reaching their educational goals.  The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progression. The TCN Resource Center is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive format. TCN also offers customers online practice testing and the ability to take examinations in the comfort of your home.
 
[redacted] program was designed so [redacted] can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:00 a.m. to 9:00 p.m. (Eastern Time).
 
TCN hopes that [redacted] will decide to allow us to help her obtain her dream of achieving an advanced degree. TCN’s mission is to make quality education as accessible and affordable as possible for working adults. 
 
If I can be of further service, please don’t hesitate to contact me.
 
Sincerely,
 
 
[redacted]Director of Customer Relations
The College Network, Inc.
1-800-634-1443
 
** The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program.
 
“The College Network, Inc. agrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Inc. and assistance in obtaining information and identifying test site locations.
If I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*. Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local area. Approval and assignment of a special tutor is solely at the discretion of The Colleg

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Unresolved complaint with business reply which did NOT address my concerns or offer a resolution: Complaint: Misled about a degree program. Was told I was signing up for a payment plan when it was actually a loan, found that out after I already gave the down payment and then was forwarded the contract to sign.. Here is the dispute letter I sent to TCN attempting to resolve my issues, it outlines my troubles: To Whom It May Concern: I originally signed my contract with TCN in February of 2014 to obtain my LPN to BSN degree partnered through ISU. My contract included the purchase of 5 CLM's and 4 NTC's in order to be eligible for admission into ISU’s nursing program. The total cost of my program including all modules, courses, fees and discounts was 5590.50. I made a down payment of $1500 and obtained a loan through City County Credit Union for the remainder of my fees, $4,140.50, which I have diligently paid since inception. To date I have passed the exam for the Anatomy and Physiology I CLM with one attempt. I have also been painstakingly studying the extensive course material in order to take the Anatomy and Physiology II CLM exam. However, when I called on 5/6/15 to schedule my exam, I was told that the format for testing had been changed. The representative informed me that TCN had determined better results were seen at a testing center rather than the home setting, and therefore had moved to proctored site testing. The downfall to this was that I was now responsible for the cost increase of several hundred dollars per exam. I was also informed that the proctored test for Anatomy and Physiology II was now a combined test through Excelsior College which covered both A&P I and II, and that my hard work passing the A&P I exam was no longer credible and essentially worthless. I was also informed that Intro to World Religions* was no longer required by ISU, and my two remaining courses Microbiology and Chemistry would also be tested using CLEP and Excelsior. During this phone call the representative stated she would credit the cost of Intro to World Religions*, refund the $95 exam fee for A&P I, and would also reimburse me $95 towards the cost of my A&P exam through Excelsior after I took that test. I voiced my concern over not being able to afford an extra several hundred dollars to take a test that I have already financed through the cost of my program. After hearing this representative then stated she would send me the $95 check immediately towards the Excelsior AP exam. At this point I began questioning several things: 1. Why was the immediate check release not offered up front? 2. Why was I responsible for the increase in test fees when it was a TCN decision to change the format of their program? 3. Were TCN CLM's even necessary if the tests I would be taking to finish my "prerequisites" were through Excelsior and CLEP, both of which have study material that is easily and cheaply obtained? After getting no clear answer to the above questions from the representative and feeling quite manipulated, I requested a complete refund of the A&P I module. The representative denied my request stating that I was responsible for the materials and text that I had utilized. After much back and forth I finally requested a supervisor call me back and obtained a faxed copy of my contract. Through talk with the supervisor that same day I learned that ISU was actually no longer accepting TCN CLM's as credit towards their course. In short, TCN lost any accreditation they had towards the LPN to BSN program. The supervisor confirmed that to continue with the program I would be turning towards Excelsior and CLEP to complete the "CLM/NTC" portion of my program. After this confirmation I mentioned arbitration as outlined in my contract. I feel that TCN has altered the original terms of the agreement and attempted to mislead me in earlier conversations regarding the change in testing format. Of note, my contract clearly states that TCN is responsible for increase in testing fees when testing fees are financed, however neither representative nor supervisor mentioned this or agreed to honor this when I questioned it. The monies and time I spent on A&P I and II are now wasted and any other materials I have financed are useless, as I am no longer preparing for TCN exams since they are now administered through different sources with their own easily obtainable (and cheaper) study materials. I have a justified lack of trust and dissatisfaction going forward with TCN. My contract has been breached by your company in several ways through no fault of my own and I wish to be released from this program. Since learning of TCN’s multiple deceptions and contract breach I have pursued other degree options and have no further interest in your services. My legal counsel has reviewed my contract and is prepared to move forward with legal action in order recover the full extent of all damages incurred. However, I offer a settlement in order to release us both from this contract and provide swift resolution: ? Buyer shall be responsible for the cost of the technology fee, Anatomy and Physiology I CLM and testing fee, and Anatomy and Physiology II CLM. These are the only materials that have been utilized and only one exam was taken. The remainder of the program is to be refunded immediately by the Provider. Figures are appropriately outlined below. $5590.50 Total cost of program -472.50 (525 -10% discount) A&P I CLM -472.50 (525 -10% discount) A&P II CLM - 95.00 A&P I exam fee -485.00 technology fee $4065.50 Immediate refund I feel that this resolution is more than fair when considering the value of my time, resources, and monetary losses which include lost wages from delaying my degree and interest paid on a loan that was obtained for unavailing products. I look forward to your acceptance of my offer and a smooth partition without further discord. Regards Consumer *Intro to World Religions replaced Intro to Public Speaking. As I recall, I had phoned TCN many months ago to discuss my learning plan. I was told that Public Speaking was no longer required and could be replaced with another course. I refused the replacement and requested a credit back to my loan during that conversation. Only now through this trouble did I realize that the module had indeed been replaced instead of credited – against my request. Desired Settlement: Buyer shall be responsible for the cost of the technology fee, Anatomy and Physiology I CLM and testing fee, and Anatomy and Physiology II CLM. These are the only materials that have been utilized and only one exam was taken. The remainder of the program is to be refunded immediately by the Provider. Figures are appropriately outlined below. $5590.50 Total cost of program -472.50 (525 -10% discount) A&P I CLM -472.50 (525 -10% discount) A&P II CLM - 95.00 A&P I exam fee -485.00 technology fee $4065.50 Immediate refund Business Response: I have reviewed your email dated July 06, 2015 pertaining to [redacted] complaint. The College Network, Inc. (“TCN”) is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations. TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level. TCN had a 5-Day Cancellation Policy. [redacted] did not contact TCN within five business days to cancel her contract. [redacted] signed her contract with TCN on February 15, 2014 for the purchase of Comprehensive Learning Modules related to the Associate Degree of nursing degree program offered by Excelsior College. TCN would like to take this opportunity to remind [redacted] that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**. In addition, TCN has developed the Academic Guidance Planner and TCN Resource Center. Those features were designed to assist TCN customers in reaching their educational goals. The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progression. The TCN Resource Center is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive format. TCN also offers customers online practice testing and the ability to take examinations in the comfort of your home. [redacted] program was designed so she can study when she is ready to study; the TCN staff is here to assist her in obtaining her degree Monday-Friday, from 8:00 a.m. to 9:00 p.m. (Eastern Time). TCN hopes that [redacted] will decide to allow us to help her obtain her dream of achieving an advanced degree. TCN’s mission is to make quality education as accessible and affordable as possible for working adults. If I can be of further service, please don’t hesitate to contact me. Sincerely, Bernard [redacted] Director of Customer Relations The College Network, Inc. 1-800-634-1443 *The College Network, Inc. is not affiliated, formally or informally, with Excelsior College. ** The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program. “The College Network, Inc. agrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Inc. and assistance in obtaining information and identifying test site locations. If I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*. Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local area. Approval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”Regards,[redacted]

The College Network Inc. (“TCN”) has received and reviewed your email dated September 22, 2014 pertaining to [redacted] complaint rebuttal.
 
TCN issued a credit in the amount of $380.77 to [redacted] loan balance at Southeast Financial Credit Union on July 24, 2014.
 
Please feel free to call me if you have any additional questions.
 
Sincerely,
 
Bernard [redacted]
Director Customer Relations
The College Network, Inc.
1-800-634-1443

The College Network Inc. (“TCN”) has received and reviewed your email dated November 04, 2015 pertaining to [redacted] complaint.
 
TCN will be sending out the check for the...

examination fees requested by [redacted] soon.
.  
Please feel free to call me in the event you have any additional questions.
 
Sincerely,
 
Bernard J[redacted]
Director Customer Relations
The College Network, Inc.
1-800-634-1443

I have reviewed your email dated May 26, 2015 pertaining to [redacted] complaint.
 
The College Network, Inc. (“TCN”) is an educational services and eLearning company which provides...

study material and support to help its customers pass college equivalency examinations.  TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level.
 
TCN had a 5-Day Cancellation Policy. [redacted] did not contact TCN within five business days to cancel her contract.
 
[redacted] enrolled with TCN on July 22, 2014 for the purchase of Comprehensive Learning Modules related to the Bachelor of Science in Nursing degree program offered by Indiana State University.    
 
TCN would like to take this opportunity to remind [redacted] that her TCN program has a “Lifetime Guarantee”, including a testing guarantee. In addition, TCN has developed the Academic Guidance Planner and TCN Resource Center.  Those features were designed to assist TCN customers in reaching their educational goals.  The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progression. The TCN Resource Center is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive format. TCN also offers customers online practice testing and the ability to take examinations in the comfort of your home.
 
[redacted] program was designed so she can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:00 a.m. to 9:00 p.m. (Eastern Time).
 
TCN hopes that [redacted] will decide to allow us to help her obtain her dream of achieving an advanced degree. TCN’s mission is to make quality education as accessible and affordable as possible for working adults. 
 
If I can be of further service, please don’t hesitate to contact me.
 
Sincerely,
 
 
Bernard [redacted]
Director of Customer Relations
The College Network, Inc.
1-800-634-1443
 
“The College Network, Inc. agrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Inc. and assistance in obtaining information and identifying test site locations.
If I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*. Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local area. Approval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”

I have reviewed your email dated February 13, 2014 pertaining to Samantha Locke’s complaint.

The College Network, Inc. (“TCN”) is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations.  TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level.
 
TCN had a 5-Day Cancellation Policy. [redacted] did not contact TCN within five business days to cancel her contract.   
 
[redacted] enrolled with TCN on May 29, 2013 for the purchase of Comprehensive Learning Modules related to the Associate of Science in Nursing degree program offered by Excelsior College.
 
TCN would like to take this opportunity to remind [redacted] that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**. In addition, TCN has developed the Academic Guidance Planner and TCNResourceCenter.  Those features were designed to assist TCN customers in reaching their educational goals.  The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progression. The TCNResourceCenter is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive format. TCN also offers customers online practice testing and the ability to take examinations in the comfort of your home.
 [redacted] program was designed so [redacted] can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:00 a.m. to 9:00 p.m. Saturday 10 a.m. to 2 p.m. and Sunday 4:00 p.m. to 8:00 p.m. (Eastern Time).
 
TCN hopes that [redacted] will decide to allow us to help her obtain her dream of achieving an advanced degree. TCN’s mission is to make quality education as accessible and affordable as possible for working adults. 
 
If I can be of further service, please don’t hesitate to contact me.
 
Sincerely,
 
[redacted]
Director of Customer Relations
The College Network, Inc.
1-800-634-1443
 
** The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program.
 
“The College Network, Inc. agrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Inc. and assistance in obtaining information and identifying test site locations.
If I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*. Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local area. Approval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”
 
*The College Network, Inc. is not affiliated with ExcelsiorCollege.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The company states that payment will be sent out soon and nothing has been sent since previous complaint to Revdex.com on 8/6, and the response of TCN on 8/11. The waiting period for me to receive test fee payments is UNACCEPTABLE. Prior to the second compliant, the first compliant response from TCN responded that payment will be sent out in 10-15 business days which did not occur. Putting in writing that payment will be sent out soon is UNACCEPTABLE. I do not believe the reasoning given by the TCN regarding the test fee check delay. I can not express my frustration and disappointment with the TCN. I have been paying out of pocket for my test fees and recently passed an exam. Why do I have to pay, when the TCN states THEY will pay for my test fees. I suggest someone get a hold of there financial department and put a little pressure on them regarding expediting payment NOW. I only have 2 checks left with the TCN and I would like them sent to me immediately. I wish to have no association with the TCN.
Regards,
[redacted]

The College Network Inc. (“TCN”) has received and reviewed your email dated June 29, 2015 pertaining to [redacted] complaint.
 
TCN has notified accounting. The Test Fee check(s) will be sent soon. 
 
Please feel free to call me in the event you have any additional questions.
 
Sincerely,
 
Bernard [redacted]
Director Customer Relations
The College Network, Inc.
1-800-634-1443

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The amount of $3000.00 they are offering to refund is too low considering what I have paid so far. The CA board of Registered Nursing suspended the program in August of 2012. I have continued to pay $244.91 every month including this month. That is 32 months that they allowed me to continue to pay without ever offering to cancel the loan. They failed to notify me that the program was suspended indefinitely in California and need to claim responsibility for their unethical method of conducting business.I am expecting the 244.91 x 32 = $7837.12 to be refunded and for the remaining amount on the loan to be dismissed. If I would have continued to pay the loan until it was paid off the amount would be 14,894.60. I am not asking for compensation for the time and effort, I am strictly asking to have the money I have paid to be refunded from the month the program was suspended for California.  I have left multiple messages to [redacted] for review and am waiting for his response. I would like to resolve this manner as quickly as possible without pursing further legal action.Regards,[redacted]

I have reviewed your email dated September 25, 2015 pertaining to [redacted] complaint.
 
The College Network, Inc. (“TCN”) is an educational services and eLearning company which provides...

study material and support to help its customers pass college equivalency examinations.  TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level.
 
TCN had a 3-Day Cancellation Policy. [redacted] did not contact TCN within three business days to cancel his contract.
 
[redacted] signed his contract with TCN on April 25, 2009 for the purchase of Comprehensive Learning Modules related to the Associate Degree of nursing degree program offered by Excelsior College.      
 
TCN would like to take this opportunity to remind [redacted] that his TCN program has a “Lifetime Guarantee”, including a testing guarantee**. In addition, TCN has developed the Academic Guidance Planner and TCN Resource Center.  Those features were designed to assist TCN customers in reaching their educational goals.  The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progression. The TCN Resource Center is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive format. TCN also offers customers online practice testing and the ability to take examinations in the comfort of your home.
 
[redacted] program was designed so he can study when he is ready to study; the TCN staff is here to assist her in obtaining her degree Monday-Friday, from 9:00 a.m. to 7:00 p.m. (Eastern Time).
 
TCN hopes that [redacted] will decide to allow us to help him obtain his dream of achieving an advanced degree. TCN’s mission is to make quality education as accessible and affordable as possible for working adults. 
 
If I can be of further service, please don’t hesitate to contact me.
 
Sincerely,
 
 
Bernard J. [redacted]
Director of Customer Relations
The College Network, Inc.
1-800-634-1443
 
*The College Network, Inc. is not affiliated, formally or informally, with Excelsior College.
 
** The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program.
 
“The College Network, Inc. agrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Inc. and assistance in obtaining information and identifying test site locations.
If I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*. Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local area. Approval and assignment

The College Network, Inc. (“TCN”) has received and reviewed your email dated February 25, 2014, pertaining to [redacted] complaint rebuttal.
 
            TCN is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations.  TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level.
 
[redacted] signed her purchase agreement for her Bachelor of Science degree program according to its terms on August 20, 2012.  At the time she signed her purchase agreement, the program that Ms. [redacted] purchased was approved by the California Board of Registered Nursing (the “CBRN”).  In December, 2012, the CBRN changed its position and determined that its prior approval was erroneous.  TCN is working on solutions to this issue. 
 
TCN believes it has fulfilled its obligations under the contract and that Ms. [redacted] is obligated to fulfill its obligations under the contract, specifically to pay TCN for the educational materials and services provided.  It should be noted that Ms. [redacted]’ contract with TCN under the heading Customer Acknowledgment clearly states that TCN customers understand that “TCN is not responsible for changes to state board of nursing or other regulatory requirements, nor is it responsible for changes to state board of nursing or other regulatory requirements, nor is it responsible for the approval of various programs by any boards or agencies.”  
 
However, as a good corporate citizen, and without any admission and without any waiver, at this time TCN is willing to grant Ms. [redacted]’ request for cancellation under the following conditions:
 
 
 
 
            1.         Ms. [redacted] execute TCN’s Release and Settlement Agreement; and
 
2.               Upon that execution:
 
(a)       TCN will refund Ms. [redacted] all monies paid to date with the exception a $1,000.00 Settlement Fee.
 
(b)       Monies paid by Ms. [redacted] under her contract with TCN will be treated as an “Educational Credit” which can be used by her at any time in the future to complete her advanced non-Certificate TCN educational program using TCN materials. 
 
Please have Ms. [redacted] call me and I will make arrangements to forward to her TCN’s Release and Settlement Agreement for her review and approval.
 
Sincerely,
 
[redacted]
Director of Customer Relations
The College Network, Inc.
1-800-634-1443
 
** The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program.
 
“The College Network, Inc. agrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Inc. and assistance in obtaining information and identifying test site locations.
If I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taKerekes the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*. Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local area. Approval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”
 
*The College Network, Inc. is not affiliated, formally or informally, with ExcelsiorCollege.

I have reviewed your email dated June 1, 2015 pertaining to [redacted] complaint.
 
The College Network, Inc. (“TCN”) is an educational services and eLearning company which provides...

study material and support to help its customers pass college equivalency examinations.  TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level.
 
TCN had a 5-Day Cancellation Policy. [redacted] did not contact TCN within five business days to cancel her contract.
 
[redacted] signed her contract with TCN on December 15, 2014 for the purchase of Comprehensive Learning Modules related to the Bachelor of Science in Nursing degree program offered by Indiana State University.     
 
TCN would like to take this opportunity to remind [redacted] that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**. In addition, TCN has developed the Academic Guidance Planner and TCN Resource Center.  Those features were designed to assist TCN customers in reaching their educational goals.  The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progression. The TCN Resource Center is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive format. TCN also offers customers online practice testing and the ability to take examinations in the comfort of your home.
 
[redacted] program was designed so she can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:00 a.m. to 9:00 p.m. (Eastern Time).
 
TCN hopes that [redacted] will decide to allow us to help her obtain her dream of achieving an advanced degree. TCN’s mission is to make quality education as accessible and affordable as possible for working adults. 
 
If I can be of further service, please don’t hesitate to contact me.
 
Sincerely,
 
 
Bernard [redacted]
Director of Customer Relations
The College Network, Inc.
1-800-634-1443
 
** The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program.
 
“The College Network, Inc. agrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Inc. and assistance in obtaining information and identifying test site locations.
If I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*. Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local area. Approval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”

The College Network Inc. (“TCN”) has received and reviewed your email dated February 21, 2014 pertaining to [redacted] complaint rebuttal.
 
TCN is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations.  TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level.
 
[redacted] signed her Purchase Agreement and all applicable documentation for her degree program on September 05, 2013.
 
However, as a good corporate citizen TCN is willing to grant [redacted] request for cancellation under the following conditions.
 
TCN requests that [redacted] execute TCN’s Release and Settlement Agreement.
 
TCN will pay off and close [redacted] outstanding loan balance of approximately $11,700.00 with [redacted].  
 
Monies retained by TCN will be treated as an “Educational Credit” which can be utilized by [redacted] at any time in the future to complete her non Certificate TCN educational program using TCN materials.
 
 
 
 
Please have [redacted] call me at her convenience and I will send her TCN’s Release and Settlement Agreement for her review and signature. 
 
Sincerely,
 
[redacted]
Director Customer Relations
The College Network, Inc.
1-800-634-1443

I have reviewed your email dated May 30, 2014 pertaining to Rachael Kuntz’s complaint.

The College Network, Inc. (“TCN”) is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations.  TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level.
 
TCN had a 5-Day Cancellation Policy.[redacted] did not contact TCN within five business days to cancel her contract.    
 
[redacted] enrolled with TCN on February 10, 2012 for the purchase of Comprehensive Learning Modules related to the Associate of Science in Nursing degree program offered by Excelsior College*. In addition, [redacted] participated in a Guidance Call on July 11, 2012 which is designed to review aspects and benefits of the educational program with TCN customers.
 
TCN would like to take this opportunity to remind [redacted] that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**. In addition, TCN has developed the Academic Guidance Planner and TCNResourceCenter.  Those features were designed to assist TCN customers in reaching their educational goals.  The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progression. The TCNResourceCenter is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive format. TCN also offers customers online practice testing and the ability to take examinations in the comfort of your home.
 
[redacted] program was designed so [redacted] can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:00 a.m. to 9:00 p.m. (Eastern Time).
 
TCN hopes that [redacted] will decide to allow us to help her obtain her dream of achieving an advanced degree. TCN’s mission is to make quality education as accessible and affordable as possible for working adults. 
 
If I can be of further service, please don’t hesitate to contact me.
 
Sincerely,
 
[redacted]
Director of Customer Relations
The College Network, Inc.
1-800-634-[redacted]
 
** The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program.
 
“The College Network, Inc. agrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Inc. and assistance in obtaining information and identifying test site locations.
If I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*. Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local area. Approval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”
 
*The College Network, Inc. is not affiliated with ExcelsiorCollege.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The amount TCN has offered to refund me is less than half of what I paid. I want a full refund of $7,875.00 and and $250.00 testing fee I paid to Pearson Vue testing center. I do not wish to utilize TCN's services in the future for any "education credits".  I paid TCN in full and I wish to be refunded the entire amount and released from the TCN contract.
Regards,
[redacted]

The College Network Inc. (“TCN”) has received and reviewed your email dated April 23, 2014 pertaining to [redacted] second complaint rebuttal.
 
TCN is working with Laurel Tull in regards to signing a TCN Release and Settlement Agreement and cancelling her account. The cancellation process takes approximately 8-10 weeks to complete.
 
Please feel free to call me if you have any additional questions.
 
Sincerely,
 
[redacted]
Director Customer Relations
The College Network, Inc.
1-800-634-[redacted]

I have reviewed your email dated October 07, 2015 pertaining to [redacted] complaint.
 
The College Network, Inc. (“TCN”) is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations.  TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level.
 
TCN has a 3-Day Cancellation Policy. [redacted] did not contact TCN within three business days to cancel her contract.
 
[redacted] signed her contract with TCN on January 05, 2010 for the purchase of Comprehensive Learning Modules related to the Associate of Science Degree in nursing offered by Excelsior College*.      
 
TCN would like to take this opportunity to remind [redacted] that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**. In addition, TCN has developed the Academic Guidance Planner and TCN Resource Center.  Those features were designed to assist TCN customers in reaching their educational goals.  The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progression. The TCN Resource Center is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive format. TCN also offers customers online practice testing and the ability to take examinations in the comfort of your home.
 
[redacted] program was designed so she can study when she is ready to study; the TCN staff is here to assist her in obtaining her degree Monday-Friday, from 9:00 a.m. to 7:00 p.m. (Eastern Time).
 
TCN hopes that [redacted] will decide to allow us to help her obtain her dream of achieving an advanced degree. TCN’s mission is to make quality education as accessible and affordable as possible for working adults. 
 
If I can be of further service, please don’t hesitate to contact me.
 
Sincerely,
 
 
Bernard J[redacted]
Director of Customer Relations
The College Network, Inc.
1-800-634-1443
 
** The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program.
 
“The College Network, Inc. agrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Inc. and assistance in obtaining information and identifying test site locations.
If I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*. Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local area. Approval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”