The Company Corporation

I spoke with the client, who expressed her concerns and I heard them. I was able to answer her questions and resolve her issues. We are refunding our service fee, the EIN fee and our registered agent fee. That is total refund of $329.96. As discussed, we're not able to refund the state fee and...

the fees associated with products and/or services already completed. We were in agreement and came to this amicable resolution. Although the EIN fee was refunded, we're still going to do the filing for the client. She will contact a designated contact person, who will answer her questions and oversee the filing. The client has submitted a change of agent filing with the state of Florida and will advise me when that filing is completed. I will in turn update our records accordingly. I have emailed this information/agreement to the client along with our internal case numbers associated with her refunds.

In regards to case number [redacted], LLC.    On 1/30/2014  we spoke to [redacted] regarding the dissolution of her company.  At that time we advised once the dissolution was completed there will be a prorated invoice for the agent...

service.   The open invoice dated 8/2013 due by 11/2013 in the amount of $235.00, prorated amount of $19.58 per month.
The order was placed for the dissolution on 4/10/14, additional information was needed regarding the documents, which was received on 6/5/2014.  The filing was complete with the state on 6/9/2014.   The system prorated the invoice in the amount of $137.08, the invoice can be adjusted to 5 months of service (Dec-April) in the amount of $97.90.    In question to the invoice received with a zero balance was due to the pending invoiced closed out due to non-pay.   The collection agency contacting [redacted] is internal and no record will or has been made with [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[This sever delay and poor processing cost me 3 new clients which resulted in a loss of 15k. They did not resolve the issue I had to contact the irs and track down all the new information and pass it on to the company corporation. They did nonthing but relay what I told them. Poor customer service and 50.00 is a very poor gesture especially when I have lost of 15k in new business. ]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The company requested my name and information, which I assumed they had: but I will contact them to provide them that. So I hope that after I do so, they will resolve the situation.
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I disputed this matter with my bank and they release the $235.00 to Incorporated on 11/12/15. No refund has been received from them as of 12/3/15.  
Regards

We spoke with the client on 5/27/16 at 2:28 pm, and he advised that he submitted the change of agent documents to the NY Secretary of State's office, earlier that week.  We agreed that we would give it some time for the state to receive, process and update their records.  We would then...

be able to update our records and close out any pending registered agent invoices.  We checked the state's database on 6/3/16 and we're still listed as the agent.  We checked the database again today, 6/7/16 and we're still listed as the agent.  From our 5/27/16 conversation, we also agreed that the client would advise us when he received the filed documents from the state and we'd update our records accordingly.  The Revdex.com response date is today.  We're responding but this issue is still not resolved.  We're happy to update our records once the change of agent filing has been completed and removed us.

Please see attached documents regarding case no. [redacted].   In order to discontinue within our records a change of agent is required

Tell us why here...Good morning,I will be happy to speak to the client and explain the process of changing both the name of the Registered Agent and the name of recipient of Service of Process on the NY Secretary of State.Please let me know when the state has corrected their error and removed us as the recipient of Service of Process.  Once that is confirmed I will close any open invoices for [redacted], Inc.In addition the client has been placed on the "do not contact" and "do not email" list so she should receive no more calls unless it is related to her other entity or an order.Regards,
[redacted]

I called [redacted] on 3/4/16 at 4:47 pm and left a voice mail message and sent an email.  I called him again on 3/9/16 at 3:53 pm and left another voice mail message, as well as sent a second email.  As of today, Corporation Service Company is still listed as the registered...

agent.  I need to know if he's aware that the agent can be changed on his statement of information filing that is due to the California Secretary of State annual?  Also has one recently been submitted and the change isn't reflected yet?  I can update our records to reflect that we're no longer the agent and close the account once the change is completed at the state and posted on their website.

This order was very ordinary in both the handling time and the way that the order was processed. The order was placed online at the end of business on 8-17-2015. We handled the order, as we typically do, the next morning. The filing was sent to the state and processed as a routine filing. The...

company was filed on 8-19-2015 and the evidence delivered to the client through our Compliance Watch program on 8-20-2015. When the evidence is uploaded in Compliance Watch, the client receives an email to let them know to log in and download the documents. We fulfilled the other additional parts of the order such as sending the compliance kit, preparing the company bylaws, and emailing the partially-completed SS4 application to obtain EIN. Client was upset that the documents were not physically sent in his kit – the kits are sent from a 3rd party vendor, and the client was upset that he needed to sign and write his social security number on the SS4 application. Client contacted us on 8-21 and 9-15. On 8-21, we physically emailed the evidence to the client while we had him on the phone. On 9-15, we became aware that the client was unsatisfied with the order and a case was put in to have a supervisor reach out and discuss concerns with the client. We attempted to call the client on 9-16, 9-17, and 9-18 with no response from the client. We don’t feel that a refund is warranted as we did complete the filing and we attempted to address the client’s concerns.

Good morning,   I am responding to Revdex.com complaint- Case 10410724 submitted by Ms. [redacted]   I will be happy to refund the fees incurred for the sake of customer service despite the fact that the client did agree on the call to have us listed as the Registered Agent.   Please ask the client to send me the receipt and copy of the filing with the state of Illinois showing the change of agent so I can process her refund of the fees to change the agent.   Thank you in advance.     [redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
I should not have said that I accept it, because I logged back in to the account and they have not waived the fee yet as they stated. My balance should be $215; however, it is still reflecting $235.

The client has submitted the DOS change and we've updated our records to reflect that we are no longer the agent.  We are not issuing a reimbursement for the state fee or fax fee.

The entity has been canceled by the state of California and we've updated our records accordingly, which will close out all invoices.  Per the state's website - Canceled:
Domestic limited partnerships and limited liability companies - The business entity filed a Certificate of...

Cancellation and the powers, rights and privileges of the domestic entity have ceased in California. This has no impact on the client's credit, as we do not report to the credit agencies.  All collections are either done in-house or through our third party collector and again the information is not reported to the bureaus. We will not issue a refund for the 2011 formation or pay or reimburse any taxes paid or due to the California Franchise Tax Board. We will not contact the Franchise Tax Board, as they only speak directly with the business owner.  At the time of the state's cancelation of the entity, we were still listed as the registered agent.

Called the client 3/29/16 at 9:56 am, left a voice mail and sent an email. Called the client again on 4/1/16 at 9:07 am, left a voice mail and sent an email.  We are not refunding the client.  All companies start out as a C corp and the IRS 2553 form must be completed for them to become a...

S corp.  The S corp is a federal election only. It is not a state filing.  We are currently processing a dissolution order, 036921 and we're waiting for the client to return the forms.  They were sent to him on 3/2/16.  There were some issues that we needed to work out with him regarding the forms.  The forms were revised and resent to him on 3/28/16.  As of today, 4/5/16, we're still waiting for the forms so that we can proceed with the dissolution.

Tell us why here...According to the Texas Secretary of State, we are still listed as Agent. We can cancel Registered Agent services once the agent is changed with the state.

I apologize that you weren't given complete and accurate information regarding this situation when you attempted to close the company.  I will be happy to discontinue the unit in our records and closed the invoice once the filing has been completed at the state.  It is just a matter of time now, as you've mentioned they have received your request along with your check.  Please let me know once the filing is completed and I'll update everything accordingly.  My contact information is [redacted]

In response to the above case, the account for [redacted] has been closed due to a change of agent filed with the state.  There are no open/pending invoices.

I notified The Company Corporation last January 2015 that I no longer wanted their Registered Agent service. I am now receiving bills for $260 plus. I reminded them that I cancelled the service in January 2015. Today, I continue to receive bills. Additionally, during the past year there was no activity that they took on my behalf, so they provided no actual services during this time and thus they are not out any costs.Desired Settlement: I expect them to zero out my bill, close my account and halt any collection service. I also expect this to have no adverse impact on my credit. However, I believe this to be a deceptive service with deceptive marketing and billing practices. In other words: a scam!