The Company Corporation

Review: The Company continued to bill me long after our contract had expired. I spoke to numerous representatives about this, even managers, and was repeatedly told that the problem was fixed, only to be called for money again. They then put me in collections and after I spoke to their representative, explaining that we did not have a contract and no services were rendered, I was not called back. However, I received another letter requesting payment to the State of Delaware, even though the company does not represent the State, and has no legal ability to collect for the state. All along the company has harrassed and threatened me, and it seems as though this multi year process will continue.Desired Settlement: I simply want the company to stop sending me letters. It seems that they make a living taking advantage of people that do not know the law. They repeatedly call, don't leave messages, only waiting to take advantage of those who answer. They also make threats concerning what you may owe the State of Delaware, when they admittedly do not represent the State, and are not authorized to collect for the State. They do not listen to anything you say and even lie by telling you that they won't call again, only to receive another call and later the following week. These business practices are far worse than unprofessional, they are bullying and illegal. I wish them to stop, as we have not had a contract for more than two years. I repeatedly told them I no longer want their service, but they have disregarded me many times.

Business

Response:

In response to case no. [redacted] We spoke to [redacted] on 3/4/2013 advised he was in the process of dissolving the company with the state. To date the company is an active entity with Delaware and we listed as the agent of record. In order to cancel our services, a cancellation or a change of agent would need to filed with the state. If the company is no longer active the state requires the company to be formally cancelled (Certificate of Cancellation)

Consumer

Response:

Review: I used the company's website to register a business. I did not opt for or have used their services since. However, they took it upon themselves to register as my registered agent and keep trying to bill me for services. They have not provided any service. Now they are sending emails and invoices for 2014. I have had many conversations with them in the past and notified them that I don't want or need any services from them.Desired Settlement: I want them to stop invoicing me. I made a BIG mistake using their website and just need them to stop.

Business

Response:

Tell us why here... Based upon New York's database, [redacted], LLC is active listing Business Filings Incorporated as the address to receive service of process and Corporation Service Company is listed as the agent. We will be have to discontinue our services and update our records, after the client has filed a change of agent to remove us. If Business Filings Incorporated is the service of process address, the client can also file and list them as the registered agent. ?

Review: I tried to close an LLC that I had set up with them. I was told that the entire process, including state fees would be $320, so I paid for it.

A few days later, they said they needed another $300. I asked for it in writing 5 times saying they had to other fees to add on and they ignored it each time.

I then asked for a fee breakdown 3 times and saw that they were charging me $320 in fees to send in a piece of paper, so I said I would do it myself.

They then said that they would only refund me $170 (keeping $150) because they had started the paperwork,

They are scammers that as soon as you pay a pennny, they have you on the hook and just keep making up more and more charges,Desired Settlement: I want my $320 back from them and I never want to hear them ask for another penny again

Business

Response:

We have been in contact with [redacted] on 12/11 and discussed the additional state fee due to complete his order and review the cancellation process. The state of Maryland requires all annual reports to be current prior to filing for dissolution, each annual report state fee is $300.00. The 2014 annual report was not filed, this information was advised by the state once we submitted for dissolution. When we advised [redacted] of the additional state fees required he advised to cancel the order and he will continue the process directly with the state. Our attempt to file fee is $150.00 for services completed, after speaking to [redacted] we agreed to only kept half of the fee and refunded $245.00 less $75.00 service fee totaling $320.00 There will be no additional refund for this order.

Consumer

Response:

Review: On May 4 2015 I hired this company to start up a Delaware LLC for our new business under the name [redacted] LLC by filling out their online forms. During the process one of the questions was asking for the name and address of the registered agent for the newly created business. I entered the name and address of the registered agent. The forms are accepted and my credit card is charged for the full amount. A few hours later I received a call and talked with a representative from The Company Corporation LLC who identified himself as Tom. He said they do not create companies unless they are chosen as the representative agent. I said I was disappointed because the website is asking the name of the third party representative agent thereby indicating this is acceptable. I said it is fine if you do not want my business please refund the money I paid in full. He then said they would cut a fee from me. I don't understand how they can justify a fee for a service they don't do all the while their website indicating otherwise. Had the application forms in their website clearly stated they do not start up a company unless they are chosen to be its registered agent, then I wouldn't fill out the application in the first place.Desired Settlement: Please refund the entire sum o $169 that was charged to my credit card ending with 3319

Business

Response:

Good morning,The full amount of $169.00 was refunded to the client's credit card on 5/5/2015.Please feel free to reach me with any questions.Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for the full refund. Had they told me they would refund fully in the phone, I would not need to file a complaint with Revdex.com in the first place.

Review: I used The Company Corporation to form an LLC in 2012. I purchased the LLC formation service over the phone and was led to believe that this was a one time, upfront charge to file with the state. At no point did the customer service person disclose to me that there would be recurring charges. Sometime later, I received a bill in the mail in addition to the initial fee for forming the LLC. I contacted the Company Corporation to dispute the additional charge and considered the situation resolved, assuming this had been done in error.

Recently, some two years later, I have received calls from a debt collection firm seeking to collect $236 on behalf of the Company Corporation. I feel that I have been fraudulently billed and I'm concerned that my credit may have been adversely affected by this.Desired Settlement: I would like for the Company Corporation to cease collection efforts for services that I never agreed to pay for.

Business

Response:

In regards to case no. [redacted]. Our account with the company has been closed due to the state status. There are no outstanding/pending invoices.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Our company engaged The Company Corporation to establish our LLC for [redacted] in December 2014. In the spring of 2015 I had a problem with an outstanding balance so I contacted the company. They explained the discrepancy and the bill was paid (this was later refunded as it was in their error). I was told at that time that if I wanted to change the Registered Agent Status of the LLC to myself, that I would need to do that prior to December 1, 2015 or I would be billed $235 for their services. I was told to file the change with the state and to call them when I received documentation. I began receiving bills in August and called back stating that I had begun the Registered Agent Change, but was told that I had until December before being billed. I was told then that the bills go out with 3 months lead time to allow time to make the necessary changes. Today, I called to confirm the change of the Registered Agent and I was told that I also had to change the DOS Process Address or they couldn't dismiss the bill. When I questioned why they didn't tell me this in the beginning, Joe Burmingham, the customer service representative I was speaking with, did not have an answer and then told me that the state should have told me to do that as well. I countered that it was their responsibility to tell me what was expected of me in its entirety on my first phone call, not my third. I then asked to speak to a supervisor and was told that they could put in a request for a call back, but that I could not speak to a supervisor that day. It would take 1-2 days for a return call as all supervisors on premises were either in meetings or helping other customers. After speaking with the state again, I was told that I could fill out the form again, asking for the DOS Process Address change, but that I would pay the fee for a change again.Desired Settlement: I would like the Company Corporation to cover the filing fee and fax services for the second filing of paperwork since they neglected to fully disclose the proper instructions. This cost would be $40. I feel that this Company drags out the process purposefully in order to gather more funds when deadlines are not met.

Business

Response:

The client has submitted the DOS change and we've updated our records to reflect that we are no longer the agent. We are not issuing a reimbursement for the state fee or fax fee.

Review: I used the services of The Company Corporation in 2012 to obtain my LLC and was never informed over the phone by the agent or in writing that I would be automatically enrolled in a scam to "represent" me. They have done nothing for me bedsidez obtain my LLC in 2012 and are now sending Collection notices to my business.Desired Settlement: I would like to have a zero balance. Maybe honesty...

Business

Response:

Tell us why here...According to Arizona's Secretary of State we are still the Registered Agent. We will cancel the services when the agent is changed with the Secretary of State

Review: On April 24, 2015, I contacted The Company Corporation to have them file my company annual report for 2015, and paid them via credit card, $650.00, the same day. The credit card transaction was taken over the phone by an employee named, Jack who verified all of my corrected information with me and insured me that The Company Corporation would file my annual report with The Secretary of State of Illinois by Friday evening of April 24, 2015. When I checked the Secretary of State's website that evening to verify that my annual report had been filed under my company name, [redacted] Reside By [redacted]," I was horrified to learn that The Company Corporation had submitted my information and company to another person whom I had never heard of before in my life, by the name of "[redacted]. I immediately contacted The Company Corporation to notify them of my findings and I have been lied to by numerous employees, one in particular by the name of [redacted], and a manager also called me being pretentious and promised to submit to me via email a credit that she put on my account for this horrible error and todate, the email has never arrived. The Company Corporation has given my business to a complete stranger and have them registered with the Secretary of State and has constantly lied to me they would correct the matter and has not done so. I have worked too hard to acquire my business and to have it given away by The Company Corporation and not bother to correct the matter immediately with the Secretary of State is outrageous. I would not recommend anyone to The Company Corporation ever because they are very careless and deceptive. I am seeking to change agents and want nothing further to do with them, in addition to a full refund of my $650.00.Desired Settlement: I am seeking a full refund in addition to having my corrected name and address submitted to the Secretary of State under my business name, "[redacted]

Business

Response:

Tell us why here... I spoke to [redacted] after reviewing our order to correct the annual report to include her information. The filing is still pending with the state and will be done soon. I explained to her that I will refund our $100 service of the $650 that she paid, but I cannot refund the $550. These are state fees that she would have paid no matter what. The fee breakdown is $300 for taxes and $250 late fee. Her report was due in December and she didn't place the orde with us until April. She understood and agreed to this settlement. She thanked me for my call and resolving the issue for her.

Consumer

Response:

Review: Have been sending billing statements request to send a payment 250.00Desired Settlement: To stop sending a billing statement. Have no idea who this is

Business

Response:

Tell us why here...Good afternoon,I have attached a screenshot obtained from the Indiana Secretary of State today showing [redacted] Lawn Service Inc. listing Corporation Servcie Company as the Registered Agent. The address for [redacted] Lawn Servcie Inc. corresponds with the address for Mr. [redacted] . I have also attached that evidence from the Secretary of State of Indiana.We have submitted an urgent order to resign as the agent to remove our names as the Registered Agent for [redacted] Lawn Service Inc. The open invoices will be closed as well as the client's account in our system.Thank you.?

Review: they did not disclose the annual licensing fee. I spoke to accompany corporation rep and he agreed about my complaint. the licensing fee with the state of Oklahoma is $25.00 how do you justify $260.00. they assume that I wanted there serves as a licensing agency with out proper authorization of service and charges.Desired Settlement: omit charges and get it out of collections

Business

Response:

In regards to case number [redacted] we have been in contact with [redacted]. The invoice in question has been closed due to a prorated amount paid but the account remains open. [redacted] advised he will be filing a change of agent with the state but to date we are currently listed (see attached). Once the state filing has been completed and advised of the filing the account can be closed. This information has been relayed to [redacted] to avoid any future billings.

Review: I recently started my own business. I do not have a background in business, tax, or law, so, I looked for a company who could help me get on the right track. I called and spoke to a sales woman to help understand the product that was being offered. I explained that I needed help filing the right paperwork, applying for the correct licenses, and making sure I was on the right schedule for future payments/paperwork to the IRS and state.

When they registered my business, they registered with one name at the state level and another at the national level. I MYSELF caught the problem and asked them to correct it, which they did after some arguing with a manager. I also explained I did work in 2 states and they only filed paperwork in one. I also wanted to file a DBA (since my preferred business name wasn't available). That was apart of the original agreement, however, when I went to follow up, they said it would cost an additional $250.

I also asked for confirmation of filing a tax form for the IRS, which they told me to fill out, and their people told me they couldn't give out tax advise. Isn't that what their business is for? Helping other businesses get started? When I brought this to the business, it took days to get a response and it was merely a repeat of the same excuses and empty apologies I had received before.Desired Settlement: I understand a full refund is not possible due to the fact that The Company Corp had to pay fees to government entities. However, if no further direction or service is available, I do not feel that I received the product that I was promised. In which case, I would appreciate a refund of my available remaining payment.

Business

Response:

This order was placed online by the client. Both a preferred name and alternate name were included in the order so, when the preferred was not available, we automatically upgraded to the alternate name. As the client placed the order online, there are no notes regarding a DBA filing nor the requirment to do business in multiple states. I have attached the order receipt to show what information we received from the client. We will refund the service fee on the order in the amount of $131.00.

Consumer

Response:

Review: I used their services to incorporate a LLC corp in the State of Florida in March 2015. They made themselves the 'registered agent' for legal notices. In August I received an invoice for $225.00 for registered agent service for 30 Sept 2015 for a period of 1 year. (This was never mentioned in original request for incorporation services).

I sent the invoice back with a handwritten note on the invoice stating I did not want this service and would apply to the Secretary of State of Florida to change the registered agent to myself. (Which I have done, it cost me $35.00). I have received at least four (4) more invoices to which I have sent back with cancellation request, plus I've had two (2) phone calls trying to collect and I told them the same thing.

Today I received another with a $10.00 late charge for "over 90 days" due.Desired Settlement: A written apology for harassment, assurance there was no basis for their claim and proof any credit reporting agencies have been notified of this correction.

Business

Response:

I was able to verify that the agent was changed on 10-27-2015 with the state of Florida. I have discontinued services in our records and I had the invoices closed. No other amount will be due from the client. Per our policy, we are not able to discontinue services until we have proof that the agent was changed. In the last point of contact that we had for this client, the agent was not yet changed (10-20-2015). This is why the calls continued to collect on the open invoice. This should not happen going forward.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I used The Company Corporation website, assuming it would be a smooth process to incorporate your company. I chose the Starter Package, which cost a total $239 ($99 plus the cost of the State filing fee $140).

1) The Starter Package includes a 6 month Registered Agent service, which the applicant cannot opt out of.

2) The Starter Package offers the option of extending the Registered Agent Service for another 6 months, which I DID NOT CHOOSE.

3) There is a footnote that says the customer will be billed $235 to continue the Registered Agent Service, which I CHOOSE NOT TO CONTINUE.

4) I have repeatedly emailed the company stating that I do not want them as my registered agent but they continue to send me the bill of $235.

5) How are customers supposed to OPT OUT of their service if they don't allow us to?

I am so tired of their emails, spam, advertisements and invoices. I keep telling them I don't want them to be my registered agent, which of course they reply, "A registered agent is required by law." Of course, the basic assumption would be that I, the owner of the company, would be the registered agent. It's common practice.

They can't force their services upon customers and not offer them the option to decline. I don't want or need their service. I have emailed them repeatedly, which they ignore and then email me another invoice and another complaint that I'm late in paying them, so they add a late charge to the invoice.

How does this company getting away with this scam? I can't take their harassment anymore or the representatives who always ignore me.Desired Settlement: I want the company to:

1) Adjust my bill to reflect that I do NOT OWE THEM MONEY.

2) A letter stating that they are NOT my registered agent and that I did not request their continued service as a registered agent.

2) Stop harassing me and sending me emails, spam and letters.

3) Take me off of their client list and any other list they have.

4) Never contact me again.

5) To understand that I choose to be my own agent.

6) Stop scamming your customers.

Business

Response:

Tell us why here...Good morning, I am responding to the Revdex.com Complaint ID: [redacted] We will be happy to pay the state fee for the change of agent to list the agent of choice for the client. Once the change is completed we will close all open invoices and close the client’s account. Can the client please provide the name of her new agent and we will begin the process of removing our name as her agent. Thank you in advance. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The company requested my name and information, which I assumed they had: but I will contact them to provide them that. So I hope that after I do so, they will resolve the situation.

Review: I have an L.L.C. formed in Delaware and used The Company Corporation for one year as my registered agent. I do not need my L.L.C. any more and I put in a cancellation request with the state of Delaware at the beginning of this month, July of 2015. I did call the Delaware Department of State: Division of Corporations to confirm the request has been received and it was and it is currently being processed.

The representative I spoke with at the Delaware Department of State: Division of Corporations informed me that once the request for cancellation is received I am no longer liable for a registered agent service and it did NOT matter that the request had not finished processing; all that matters is that the request is received.

Despite this, The Company Corporation refuses to cancel an invoice due on August 1st of this year for their 1 year registered agent fee for $235.00. I informed their customer service line that the request to cancel my L.L.C. had already been received and is being processed however they refused to cancel the invoice. They claim that they will not cancel the invoice until they are removed as registered agent despite the fact that the representatives of the Delaware Department of State: Division of Corporations confirm they are no longer liable once the cancellation request is received.

I again called the Delaware Department of State: Division of Corporations and confirmed with a different representative what I previously wrote pertaining to the need for a registered agent once a cancellation request has been received and then I also contacted two other sources to confirm that information is true.Desired Settlement: The desired outcome is to have this invoice cancelled.

Business

Response:

We have verified with the state of Delaware that [redacted] LLC has been cancelled. In accordance we have cancelled registered agent services.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: The Company Corporation did not deliver the services that were paid for. What was paid for and stated by them was the complete formation of the company, however the Articles of Incorporation, despite numerous times contacting them were not delivered, and all that was delivered were blank pieces of paper, nothing for cap tables, absolutely nothing was filled in.

In addition to paying for the registered agent service, EIN obtainment, and expedited EIN obtainment, it was requested that I fill out various IRS forms that when I asked them why I had to fill them out, they said that they could not due to legal issues, whereas other companies in the exact same business in the exact same service state that there are absolutely no issues at all.Desired Settlement: Complete refund of the $348.49 paid to The Company Corporation, state filing fees inclusive, and dissolving the registered corporation.

Business

Response:

This order was very ordinary in both the handling time and the way that the order was processed. The order was placed online at the end of business on 8-17-2015. We handled the order, as we typically do, the next morning. The filing was sent to the state and processed as a routine filing. The company was filed on 8-19-2015 and the evidence delivered to the client through our Compliance Watch program on 8-20-2015. When the evidence is uploaded in Compliance Watch, the client receives an email to let them know to log in and download the documents. We fulfilled the other additional parts of the order such as sending the compliance kit, preparing the company bylaws, and emailing the partially-completed SS4 application to obtain EIN. Client was upset that the documents were not physically sent in his kit – the kits are sent from a 3rd party vendor, and the client was upset that he needed to sign and write his social security number on the SS4 application. Client contacted us on 8-21 and 9-15. On 8-21, we physically emailed the evidence to the client while we had him on the phone. On 9-15, we became aware that the client was unsatisfied with the order and a case was put in to have a supervisor reach out and discuss concerns with the client. We attempted to call the client on 9-16, 9-17, and 9-18 with no response from the client. We don’t feel that a refund is warranted as we did complete the filing and we attempted to address the client’s concerns.

Review: The Company Corporation continues to send me invoices for "Registered Agent Services", addressed to my name. I don't know what their service is. I never contacted anyone there in my life for any reason. I handled my business registration myself. The invoice amount is $235.00. I spoke with a a customer service agent named [redacted] on 09/15/2014 that failed to tell me what The Company Corporation is billing me for. She stated that she does not know who originally contacted The Company Corporation for it's "registered agent service". I have the answer....nobody contacted The Company Corporation for any type of service.Desired Settlement: I would like proof from The Company Corporation that my account is closed, with a $0.00 balance by 09/30/2014.

Business

Response:

In regards to case no. [redacted], Inc. We are going to resign as agent with the State of Pennsylvania, the pending invoice will be closed out at a zero balance. [redacted] will need to contact the state to advise the new agent for his entity.

Review: I notified The Company Corporation on four separate occasions- twice via telephone and twice in email that my corporation was no longer a going concern, therefore their services as a registered agent were no longer required, and they should cease representing themselves as my registered agent. Despite verbal acknowledgement of this, I was disappointed to find out they proceeded to invoice me for an additional year of registered agent service against my explicit and stated wishes, resulting in a bill for the amount of $260.00. They have now sent this amount to a collection agency known as Petron Associates LLC of Newark, DE. I am currently disputing this collection in writing.

I notified The Company Corporation in October of 2012 via telephone that their services were no longer required. The last invoice issued was a month later 11/10/2012. Over the next several months when I received billing notification and repeated contact, I replied several times via e-mail and telephone, reiterating my desire that The Company Corporation's services were no longer required.

When I have spoken with representatives on the phone, they always have no record of my previous contacts. Contact via e-mail is either ignored, or replied to with instructions to contact via telephone. In 2013, a company resisting e-mail communication with customers over complex or contentious matters such as account cancellation can only be construed as a bad-faith attempt to prevent verifiable records from being available in the event of a dispute.Desired Settlement: I expect the Company Corporation to immediately cease representing itself as my registered agent, to void the invoice of 11/10/2012, to reduce my balance to $0.00, and to prevent any new balances from accruing. As my former corporation is no longer in operation, the Company Corporation has performed no actual services for me during the billed period.

Even if I paid the collection agency $260.00, I have no faith that The Company Corporation would not simply bill me again for the next year, as they have never indicated in any communication that they have ceased representing themselves as my registered agent.

Business

Response:

In response to case number [redacted], the account is open and active. [redacted] contacted our company to assist with dissolving his company on February 14, 2013. With the completion of the dissolution would cancel the account with The Company Corporation but the order was cancelled/refunded due to non-response for additional Delaware fees required. The account is active with the State of Delaware and The Company Corporation for agent service we cannot close the account until the dissolution has been completed or a change of agent.