The Country Club Directory

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Business response is absolutely falseWe purchased ads and sent in requested informationWe were sent artwork for ad and when we called about second ad, Alan apologized for problem and promised to remedyNo additional artwork, book or written correspondence was sentWe requested refund within days of payment by email as directed and have yet to be called or receive refund In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have made several attempts to comply with the company's "money back guarantee" policy by mailing an affidavit to their place of business stating that I have not received any business from this advertisementHowever, [redacted] was not able to deliver this package because "Customer not available or business closed".I still have yet to receive a refund The company said to send it back but I refuse to continue to spend money on shipping when it is clear this location is not their office.In response to the business's claim that I have been "slandering" them I have not stated anything untrue to the Revdex.com or on any other online forum.Regardless of their money back guarantee policy, I was promised to be the exclusive agent for this publication in the Pittsburgh area I have since learned this is untrue Another agent was promised the same thing.I have also since learned that the country clubs do not release their membership lists/addresses and have never heard of this publication.In the unlikely event that this is a real publication, I was promised that my advertisement would be placed in directories, to be distributed quarterly It has been months since my first "issue was released" A 2nd or 3rd publication were never sent.I don't believe the affidavit is even necessary for a refund at this point as all of the above reasons clearly breach what they promised in exchange for my funds In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Follow ups with this company on the work they provided for me was excellentI'm looking forward to the exposure this will get me once published

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: THIS RESPONSE DOESN'T MAKE ANY SENSE TO ME I SAID THAT I RECEIVED MY SECOND COPY AND AGREED THAT WAS THE CORRECT TRACKING NUMBER FOR THAT COPY SO I WILL REPEAT MYSELF THE FIRST COPY OF THE COUNTRY CLUB DIRECTORY HAD INCORRECT SPELLING ADVANTAGE WAS SPELLED "ADVANTANTAGE" AND THEY LEFT OFF THE FAIR HOUSING LOGO WHICH I AM REQUIRED TO HAVE BY LAW WHEN I RECEIVED THE FIRST COPY WITH THE ERRORS, I DECIDED TO PERSONALLY DRIVE TO THE FIVE COUNTRY CLUBS THAT WERE TO RECEIVE THE PUBLICATION I PRESENTED MY COPY AT EACH COUNTRY CLUB EACH COUNTRY CLUB RESPONDED THE SAME WAY THEY HAVE NEVER SEEN OR HEARD OF THE COUNTRY CLUB DIRECTORY THEY ONLY HAVE GULF PUBLICATIONS I DID NOT SPEND $FOR ONE COPY OF THE PUBLICATION AND I CERTAINLY EXPECTED A PROFESSIONAL LOOKING PUBLICATION WITHOUT WORDS SPELLED INCORRECTLY AND ONE WITH THE FAIR HOUSING LOGO.I WILL NOT BE RESPONDING THROUGH THE Revdex.com AGAIN REGARDING MY COMPLAINT TO THE COUNTRY CLUB DIRECTORY THEY HAVE BEEN NOTIFIED BY MY CREDIT CARD COMPANY THAT I HAVE SUCCESSFULLY DISPUTED THE CHARGES In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This was not was not explained to me when I signed up Either was this on either of the two invoices/contracts I received I was told on numerous occasions from Sae R [redacted] that all phone conversations are recorded Please listed to the recordings and better train your employees to know the product that you are selling.I will be contacting the FTC, this company needs to be stopped from scamming anyone else out of their hard earned money In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The Country Club Directory never once told me that they had a money back guarantee if I was not completely satisfied Even when I called them to complain they never once said anything to me about giving me back my money because I was not completely satisfied and none of their emails mention this either I kept all the emails they wrote to me and I still have them I never saw their website because I didn't even know they had a website I only heard about them from the many phone calls I received from them I would definitely not advertising with them again because I don't believe they ever sent the directories out in the 1st place I still have all the emails I sent out to people I know that are members of those country clubs stating they never saw or heard of Country Club Directory I was stupid once by placing an AD for $with a company I never heard of So I would be even more stupid to place a second AD with them with a 60% discount I would still be loosing 40% of the cost of the AD In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Please forward to this customer: Terms and Conditions for Money Back Guarantee: ANY REQUEST MUST ALWAYS BE DONE IN WRITING FOR RECORD KEEPING PURPOSESIn the advertising and marketing industry, it is very difficult to determine how well services are rendered as campaigns (in a majority) generally last a year or more just to gain momentumAn advertiser has days from the date of purchase to cancel their order and receive a refund through their original form of paymentIf a customer wishes to cancel their order after days they may do so through our Money Back Guarantee, however their work needs to be submitted and approved (be it by the Company or the advertiser) in order for the transaction to go through the system the way it was supposed to.Per the Money Back Guarantee, an advertiser may only file a claim days from the date of purchase, citing that either no business was received/or not enough adequate revenue was brought in to compensate the original investmentThis is generally done with a signed affidavit obviously notarized with a witness All material delivered from the Country Club Directory must be returned with signature required as wellThe Country Club Directory has many easy channels of contact:Our toll free number is [redacted] ***Our Email address is [redacted] We have a very active social media presence, especially with facebook With that being said any third party interruption in any dealings with The Country Club Directory automatically voids any agreement set prior between the Country Club Directory and the advertiser respectivelyUnfortunately, this was recently implemented as advertisers felt more appropriate to contact 3rd parties to circumvent dealing with us in order to get a free advertising campaignThe Country Club Directory works tirelessly to make each of our clients happy and satisfied, great programs like this can only be available to clients that actually have issues that we can truly help them with, not clients looking to take advantage or circumvent our policy simply because they dont have the willingness or patience to work with our organization

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The complaint with the Revdex.com, in fact, was indeed closed on 3/*/as unresolved However, there is no response I can accept from the merchant for its resolution, as they have put forth no good faith effort to do so The merchant resorts to name calling and maintaining an obstinate position that belittles their clients Since there was never any submitted evidence that the merchant fulfilled my paid ad nor that the publication was ever mailed to the promised recipients, any request for positive resolution in their favor is irrelevant and will be consistently rejected In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

unfortunatly we have to consider this matter closed we are sorry we could do more

To whom it may concernWe have attempted to make deliveries to this customer several times, please see attached photos as proof of this, I believe we figured out the discrepancy but please have customer give us verified address on your side and we will [redacted] overnight another book in the name of good business.Additionally we have advised the customer as to what steps she needs to take to get her refund as we are unable to refund through our system and it goes against to pci compliance to refund in another fashionWe also have phone records and email records if anyone needs, please call [redacted] I hope this does not effect my score negatively as we have done everything we can for this customerI also have inquired about being an accredited business

The Country Club Directory is a scam, that just ripped me off $in spite of the fact that I've spotted it in time, enough for the dispute of pending transaction with ***! (btw, [redacted] customer service sucks too, they don't care at all) nothing appears like CCD say to you over the phone no publishing, no affluent clients, no rich clubs etc all **; all these positive reviews are done and answered by the same jerk in one day or so, (check the dates) and beware

This company provided final proof artwork for my business which came out better then expected ! Looking forward to seeing this in the upcoming directory Thank you !

Very professional team to work withI am loving the art work they did for my companyLooking forward to doing business again with them in the near future

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Their person that I speak to keeps telling me that it's in the banks hands and that they should be sending it any timeIt's been months nowHe says he will check on it and call me back but he never doesHe refuses to accept or return my callsWhen I call the office direct they are very rude to me and tell me the person that never returns my calls is the only one that handles the refundsThey don't deny that I have a refund coming to me, since they have never performed any service, when I signed up the sales person told me that I had year if I was not completely satisfied to receive a refund In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have not received a refundI attempted to send the attached affidavit to the address in their email signature ( [redacted] ***) When this did not work, I contacted [redacted] to send it to theaddress on their website ( [redacted] ***) I contacted the company once this did not work, and asked them for another address She (Lisa) claimed that was there address However, she (Lisa) refused to take the tracking number and contact [redacted] directly to arrange another drop off/pick up location.You will see attached the affidavit, [redacted] tracking receipt and email I sent to the the company directly with this information I have not received a response In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

we never use their name, we just send literature and promotional equipment to the club at no charge

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I received a phone call from Doug Costa saying that he received my email demanding that the ad be pulled immediately because they failed to include the logos at the bottom of the ad He left me a voicemail and said that they also noticed that Advantage was misspelled and that they would reprint the directory Please see attached final proof and copy of the ad we received on August ***, 2016.This made me wonder if the directory was delivered to the five country clubs that I paid $for and when I went to each country club and showed them the publication each one said that they have NEVER SEEN THIS DIRECTORY! They ONLY carry gulf club publications There is no proof or evidence that the directory was delivered to the country clubs that I paid $for this ad I want my $returned to my credit card In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Only the order # [redacted] of $for the "standard distribution" has been refunded Order # [redacted] of $for the "extended distribution" has not yet been refunded I must use quotes, since the "distributions" don't exist and never actually took place However, I was still charged for both In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]