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The Dollywood Company

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Reviews The Dollywood Company

The Dollywood Company Reviews (131)

We had an excellent experience with the plumbing service of Kerivan-Lane this past weekThank you
*** *** 

Very responsive and helpful in a heat emergency

Robert was greatHe showed up right on time, even though roads were blocked right after the stormDid his workSystem works like newThank you so much

I have being using Kerivan Lane for over Years First they just start being my Oil company supplier and then they started maintaining all my HVAC equipment Over the last years they had upgraded my old air condition, water header and heating systems to the most efficient and modern equipment at a very reasonable price Their team are very knowledgeable of different options and they are always willing to help and work with you and your budget I will recommend them anytime

KL's technician, Peter, replaced our garbage disposal and did an excellent job

Rob D*** of Kerivan Lane just installed a new hot water heater for us and did a terrific job! He was on time, thoughtful and professionalWe’ve used Kerivan Lane over the years for heating and coolingToday’s installation of the water heater was another example of their terrific skillGreat job!

Positive experience with Kerivan-Lane on disconnecting/connecting gas to dryer in connection with a repairBoth technicians, Phil Hand Ron R., were skillful, polite and helpfulOffice staff was a pleasure to deal with in booking this serviceI would definitely recommend

Rob Gwas professional, timely, and fixed our air conditioning issue the first timeI would definitely recommend him to others

The entire team was extremely professional and detailed Rick met with me and explained the history of the company, the benefits of the company, and the how the transition process would take place The technicians (Phillip and Kevin) were extremely friendly and showed me in detail what they were working on and kept me in the loop on timing I highly recommend the Kerivan Lane team to anyone looking for a home heating supplier

My burner was constantly stopping and restarting, then a terrible odor permeated the entire basement I called on a Saturday afternoon and Kevin was there in minutes, diagnosed the problem and fixed it What a relief!

Andrew came to the house on time and diagnosed the problem and corrected it

Tony serviced our boiler todayHe was efficient and professional and answered all my questions!

Two days before Christmas, our furnace stopped working We called many plumbers, and only Kerivan-Lane responded Peter called us after we left a message, and then called at 5:30PM before he came to check that we still needed help He was at our home in minutes, quickly found what the problem was, fixed it and also performed some other checks and preventative maintenance on our furnace He was a pleasure to deal with and explained what he was doing

Ron, a Kerivan-Lane Technician arrived on time He worked quickly and efficiently In no time my hot water heater was fixed

Very good service, Rob was great and very professional

Kerivan-lane installed an indirect water-heater to replace my old oil-fired water heater Nov After installation, it starts having issues My boiler sometime (intermittent) would trip when water heater calls for hot water It does't happen that frequently so I didn;t call them until months laterIt was then found out by another tech that the wiring of the newly installed relay box was not done properly The relay box lacks connection to the boiler TT so that although the water heater could work most of the time, but from time to time the boiler would detect that lacking TT connection as a malfunction and trips I have called Kerivan Lane and asked them to fix this issue but the owner has very rudely rejected to take any responsibility even it is under warranty and they are the ones installed the water heater improperly to begin with Kerivan lane is a very irresponsible and totally unprofessional company that you should avoid with all means I am taking them to the small claims court in MA

I have been thoroughly happy with every aspect of my work with K-L! Recently, they installed two boilers and hot water heaters in my two family house Prices are fair/competitiveKevin (sales) was very knowledgeable and explained all options carefullyHe was available to answer all questionsJoe(installer) was outstanding! He was prompt, courteous, kept to a tight timeline and cleaned the basement when the job was doneVery happy with every aspect of the work

Thomas came in to do some plumbing work He was professional and polite He also showed me what he was doing so I could have a better idea how it all worked which I really appreciatedGreat experience overall

We have purchased major HVAC systems from Kerivan-Lane (split *** heating/cooling unit, upstairs central air conditioning, and our latest a high efficiency gas boiler and hot water heater In all cases, Kerivan-Lane did an outstanding job assessing, configuring, and installing the units we purchased Joe Fwas the plumber on the new gas furnace system, and he did an incredibly neat, professional job Joe was extremely hard working and worked with us on the placement of various parts of the new heating system Would highly recommend both the company and Joe Fto anyone considering new HVAC equipment

Lost heat on Friday night called Saturday morning at am
And by someone was trying to figure out why I have no heat and by I had heat and the gentleman was nice and professional

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