Kerivan-lane installed an indirect water-heater to replace my old oil-fired water heater Nov After installation, it starts having issues My boiler sometime (intermittent) would trip when water heater calls for hot water It does't happen that frequently so I didn;t call them until months laterIt was then found out by another tech that the wiring of the newly installed relay box was not done properly The relay box lacks connection to the boiler TT so that although the water heater could work most of the time, but from time to time the boiler would detect that lacking TT connection as a malfunction and trips I have called Kerivan Lane and asked them to fix this issue but the owner has very rudely rejected to take any responsibility even it is under warranty and they are the ones installed the water heater improperly to begin with Kerivan lane is a very irresponsible and totally unprofessional company that you should avoid with all means I am taking them to the small claims court in MA
I switched to Kerivan Lane from a larger heating companyI've found them to be quick to help with a heating or plumbing issue as well as courteous and professional
I am very pleased with Kerivan-Lane with their timely response to replace my faulty thermostat during an extreme cold wether conditionRon did an excellent job with the installation and took the time to explain how to work it
Our first need for winter boiler service was well addressedthough not an emergency, we had visits for a system adjustmentThe service manager was easy to reachThe only suggestion I could make is for them to routinely call back the next day to see how the system is working after adjustment was madeService technician was nice and helpful in explaining
Our propane and heating fuel tanks were on empty with the inside temperature of degrees and falling We had made several attempts to reach both companies to no avail Kerivan-Lane came to
our rescue and within two hours heating oil was delivered and twenty four hours later a new propane tank filled
To be in contact with a rep following the first phone call was pleasant surprise especially after waiting on hold for over an hour on two occasions with the other company (and no response)
All members of their team, in person or on the phone, were friendly,
personable and professional
It is no wonder that this company has an A+ rating
Thank you for responding so quickly to our service problemYour tech, Rob, was very professional and courteous It was a pleasure dealing with Mike the service manager and how accommodating he was to our "difficult" schedule
I only have very positive things to say about my experience with Kerivan-Lane and the technician Andrew F.that came to do the annual check on my mini-split Andrew was very efficient, patient with my questions, and was helpful in moving things back in place after he finished
Kerivan-Lane made an appointment, told me what to expect Thomas showed up on the early side of the time window, looked at the problem, sized it up, took appropriate action, and took the necessary time to make sure the problem was fixed before leaving - all with a smile
We have been very happy with the customer service provided by Kerivan LaneThe technicians are knowledgeable, professional and courteousOverall great company and very satisfied with Kerivan Lane
Ron from Kerivan-Lane showed up on time and was very knowledgeableIt was questionable as to if there was a spill/leak and he diagnosed the problem saving me at least a thousand dollarsHe was more concerned about me spending too much than trying to make a saleYou can trust Kerivan-Lane!!
I liked that he explained what he did in servicing my burner/boiler before he left rather than just saying tuwas performed and that everything was fine
Thomas M, technician from Kerivan -Lane, did a top notch job preforming our yearly oil burner tune -upHe was on time and completed the job within the time frame providedHe explained the tasks he had preformed and cleaned up after the jobNice man, knowledgeable technician
Kerivan-Lane's technician Patrick is outstandingDelayed in arriving to repair out mini-split, he called ahead to alert usAfter he did arrive, he set to work in a cold rain, took precautions to keep the exposed, outdoor mechanism safe, and completed the repair expeditiously My wife *** expressed satisfaction at the warmth supplied by our working unit
Kerivan-lane installed an indirect water-heater to replace my old oil-fired water heater Nov After installation, it starts having issues My boiler sometime (intermittent) would trip when water heater calls for hot water It does't happen that frequently so I didn;t call them until months laterIt was then found out by another tech that the wiring of the newly installed relay box was not done properly The relay box lacks connection to the boiler TT so that although the water heater could work most of the time, but from time to time the boiler would detect that lacking TT connection as a malfunction and trips I have called Kerivan Lane and asked them to fix this issue but the owner has very rudely rejected to take any responsibility even it is under warranty and they are the ones installed the water heater improperly to begin with Kerivan lane is a very irresponsible and totally unprofessional company that you should avoid with all means I am taking them to the small claims court in MA
Both individuals were very patient, knowledgeable, polite and professional
Very happy with the service call
I switched to Kerivan Lane from a larger heating companyI've found them to be quick to help with a heating or plumbing issue as well as courteous and professional
I am very pleased with Kerivan-Lane with their timely response to replace my faulty thermostat during an extreme cold wether conditionRon did an excellent job with the installation and took the time to explain how to work it
Great service
Our first need for winter boiler service was well addressedthough not an emergency, we had visits for a system adjustmentThe service manager was easy to reachThe only suggestion I could make is for them to routinely call back the next day to see how the system is working after adjustment was madeService technician was nice and helpful in explaining
Our propane and heating fuel tanks were on empty with the inside temperature of degrees and falling We had made several attempts to reach both companies to no avail Kerivan-Lane came to
our rescue and within two hours heating oil was delivered and twenty four hours later a new propane tank filled
To be in contact with a rep following the first phone call was pleasant surprise especially after waiting on hold for over an hour on two occasions with the other company (and no response)
All members of their team, in person or on the phone, were friendly,
personable and professional
It is no wonder that this company has an A+ rating
Robert came to replace our water heaterHe was knowledgeable and skilled, professional and pleasantHe's an asset to Kerivan Lane
Kerivan-Lane has always provided great service
Came on timeKnew what he was doingPrice is good
Thank you for responding so quickly to our service problemYour tech, Rob, was very professional and courteous It was a pleasure dealing with Mike the service manager and how accommodating he was to our "difficult" schedule
I only have very positive things to say about my experience with Kerivan-Lane and the technician Andrew F.that came to do the annual check on my mini-split Andrew was very efficient, patient with my questions, and was helpful in moving things back in place after he finished
Kerivan-Lane made an appointment, told me what to expect Thomas showed up on the early side of the time window, looked at the problem, sized it up, took appropriate action, and took the necessary time to make sure the problem was fixed before leaving - all with a smile
We have been very happy with the customer service provided by Kerivan LaneThe technicians are knowledgeable, professional and courteousOverall great company and very satisfied with Kerivan Lane
Ron from Kerivan-Lane showed up on time and was very knowledgeableIt was questionable as to if there was a spill/leak and he diagnosed the problem saving me at least a thousand dollarsHe was more concerned about me spending too much than trying to make a saleYou can trust Kerivan-Lane!!
I liked that he explained what he did in servicing my burner/boiler before he left rather than just saying tuwas performed and that everything was fine
Thomas M, technician from Kerivan -Lane, did a top notch job preforming our yearly oil burner tune -upHe was on time and completed the job within the time frame providedHe explained the tasks he had preformed and cleaned up after the jobNice man, knowledgeable technician
Very good and friendly technician Andrey FDid all what we needed for burner quickly and professional
Kerivan-Lane's technician Patrick is outstandingDelayed in arriving to repair out mini-split, he called ahead to alert usAfter he did arrive, he set to work in a cold rain, took precautions to keep the exposed, outdoor mechanism safe, and completed the repair expeditiously My wife *** expressed satisfaction at the warmth supplied by our working unit