I am very pleased with Kerivan-Lane with their timely response to replace my faulty thermostat during an extreme cold wether conditionRon did an excellent job with the installation and took the time to explain how to work it
I switched to Kerivan Lane from a larger heating companyI've found them to be quick to help with a heating or plumbing issue as well as courteous and professional
Our first need for winter boiler service was well addressedthough not an emergency, we had visits for a system adjustmentThe service manager was easy to reachThe only suggestion I could make is for them to routinely call back the next day to see how the system is working after adjustment was madeService technician was nice and helpful in explaining
Our propane and heating fuel tanks were on empty with the inside temperature of degrees and falling We had made several attempts to reach both companies to no avail Kerivan-Lane came to
our rescue and within two hours heating oil was delivered and twenty four hours later a new propane tank filled
To be in contact with a rep following the first phone call was pleasant surprise especially after waiting on hold for over an hour on two occasions with the other company (and no response)
All members of their team, in person or on the phone, were friendly,
personable and professional
It is no wonder that this company has an A+ rating
Thank you for responding so quickly to our service problemYour tech, Rob, was very professional and courteous It was a pleasure dealing with Mike the service manager and how accommodating he was to our "difficult" schedule
We have been very happy with the customer service provided by Kerivan LaneThe technicians are knowledgeable, professional and courteousOverall great company and very satisfied with Kerivan Lane
Kerivan-Lane made an appointment, told me what to expect Thomas showed up on the early side of the time window, looked at the problem, sized it up, took appropriate action, and took the necessary time to make sure the problem was fixed before leaving - all with a smile
I only have very positive things to say about my experience with Kerivan-Lane and the technician Andrew F.that came to do the annual check on my mini-split Andrew was very efficient, patient with my questions, and was helpful in moving things back in place after he finished
Ron from Kerivan-Lane showed up on time and was very knowledgeableIt was questionable as to if there was a spill/leak and he diagnosed the problem saving me at least a thousand dollarsHe was more concerned about me spending too much than trying to make a saleYou can trust Kerivan-Lane!!
Thomas M, technician from Kerivan -Lane, did a top notch job preforming our yearly oil burner tune -upHe was on time and completed the job within the time frame providedHe explained the tasks he had preformed and cleaned up after the jobNice man, knowledgeable technician
I liked that he explained what he did in servicing my burner/boiler before he left rather than just saying tuwas performed and that everything was fine
Kerivan-Lane's technician Patrick is outstandingDelayed in arriving to repair out mini-split, he called ahead to alert usAfter he did arrive, he set to work in a cold rain, took precautions to keep the exposed, outdoor mechanism safe, and completed the repair expeditiously My wife *** expressed satisfaction at the warmth supplied by our working unit
Tom Mdid a great job diagnosing and fixing a hot water problem
Both individuals were very patient, knowledgeable, polite and professional
I am very pleased with Kerivan-Lane with their timely response to replace my faulty thermostat during an extreme cold wether conditionRon did an excellent job with the installation and took the time to explain how to work it
I switched to Kerivan Lane from a larger heating companyI've found them to be quick to help with a heating or plumbing issue as well as courteous and professional
Our first need for winter boiler service was well addressedthough not an emergency, we had visits for a system adjustmentThe service manager was easy to reachThe only suggestion I could make is for them to routinely call back the next day to see how the system is working after adjustment was madeService technician was nice and helpful in explaining
Very happy with the service call
Great service
Robert came to replace our water heaterHe was knowledgeable and skilled, professional and pleasantHe's an asset to Kerivan Lane
Our propane and heating fuel tanks were on empty with the inside temperature of degrees and falling We had made several attempts to reach both companies to no avail Kerivan-Lane came to
our rescue and within two hours heating oil was delivered and twenty four hours later a new propane tank filled
To be in contact with a rep following the first phone call was pleasant surprise especially after waiting on hold for over an hour on two occasions with the other company (and no response)
All members of their team, in person or on the phone, were friendly,
personable and professional
It is no wonder that this company has an A+ rating
Thank you for responding so quickly to our service problemYour tech, Rob, was very professional and courteous It was a pleasure dealing with Mike the service manager and how accommodating he was to our "difficult" schedule
Came on timeKnew what he was doingPrice is good
We have been very happy with the customer service provided by Kerivan LaneThe technicians are knowledgeable, professional and courteousOverall great company and very satisfied with Kerivan Lane
Kerivan-Lane made an appointment, told me what to expect Thomas showed up on the early side of the time window, looked at the problem, sized it up, took appropriate action, and took the necessary time to make sure the problem was fixed before leaving - all with a smile
I only have very positive things to say about my experience with Kerivan-Lane and the technician Andrew F.that came to do the annual check on my mini-split Andrew was very efficient, patient with my questions, and was helpful in moving things back in place after he finished
Kerivan-Lane has always provided great service
Ron from Kerivan-Lane showed up on time and was very knowledgeableIt was questionable as to if there was a spill/leak and he diagnosed the problem saving me at least a thousand dollarsHe was more concerned about me spending too much than trying to make a saleYou can trust Kerivan-Lane!!
Thomas M, technician from Kerivan -Lane, did a top notch job preforming our yearly oil burner tune -upHe was on time and completed the job within the time frame providedHe explained the tasks he had preformed and cleaned up after the jobNice man, knowledgeable technician
I liked that he explained what he did in servicing my burner/boiler before he left rather than just saying tuwas performed and that everything was fine
Kerivan-Lane's technician Patrick is outstandingDelayed in arriving to repair out mini-split, he called ahead to alert usAfter he did arrive, he set to work in a cold rain, took precautions to keep the exposed, outdoor mechanism safe, and completed the repair expeditiously My wife *** expressed satisfaction at the warmth supplied by our working unit
Very good and friendly technician Andrey FDid all what we needed for burner quickly and professional