The Walker Lane Reception Center, L.C.

September 8,
Revdex.com of Wisconsin
West Greenfield Avenue
Milwaukee, WI
RE: Complaint File Name: *** ***
The attached complaint/inquiry was received todayThe privacy laws require us to protect the confidentiality of non-public information
relating to our consumers and others who rely upon usMaintaining the confidentiality of this information is important to our companyTherefore, we are unable to send our response directly to you
It is a company goal to provide the best possible service to consumersEven though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter
Sincerely,

December 23, RE: Complaint File Name: *** *** The attached complaint was received today. The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.
Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to youIt is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by January 7, Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Belinda ***

May 4, WI Revdex.com West Greenfield Avenue Milwaukee, WI RE: Complaint File Name: The attached complaint/inquiry was received today. The privacy laws require us to protect
the confidentiality of non-public information relating to our consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant as soon as possible but no later than May 11, Sincerely, Consumer Affairs Advocate American Family Insurance Company (800) [email protected]

December 5, 2016 Revdex.com of WisconsinWest Greenfield AvenueMilwaukee WI 53214 RE: Complaint File Name: Ian A ***, your file *** The above complaint was received today. The privacy laws
require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you. It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by December 19, 2016. Sincerely, Sara E ***Consumer Affairs AdvocateAmerican Family Mutual Insurance Company(800) [email protected]

September 20, 2016 Revdex.com of WisconsinWest Greenfield AvenueMilwaukee, WI 53214 RE: Complaint File Name: Sherry K *** The attached complaint/inquiry was received today. The privacy
laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you. It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter. Sincerely, Theresa A ***Consumer Affairs AdvocateAmerican Family Mutual Insurance Company(800) [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Kathie *** Letter to *** ***
*** ***
*** *** ***
*** ***
*** ** *** Claim *** Dear ***, Upon our conversation Friday (April 1, 2016) with you, me and Trisha (*** representative)Trishia asked me how the lightning strike got inside the coil inside the house. I was amazed to think that she did not know that lightning strike traveled to the inner coil thru the Copper Freon tube attached to the outside condensation unit. Why did Trishia not know that the lightning strike would travel using the cooper plumbing till it would find something to ground toShe clearly did not seem to understand how the lightning strike would follow the cooper tubing supporting the Freon into the air conditioning coil inside(since it is cooper all the way to the coil). The lightning strike charge was looking for a source to ground the high voltage charge to. Lightning is also a known heat source and can definitely cause the damage that was clearly on the outside air conditioning unit and inside coil damage.. Upon reading their (***) findings it appears that they are saying the condensing unit was in satisfactory conditionHe (*** technician)shorted the unit to make the unit start, so the unit did not even energize by itself. The unit did not have any Freon in the unitHe only had that unit on for a minimum of secondsHe has no idea if that unit would run without having issues with only secondsHe took out the capacitor in the unit saying the end clips were broken and would not workThe inside coil unit had a hole that released the Freon and oil from unit into my home the night of the storm. This hole shows a mark that was generated from inside the coil. The hole was generated from inside the coil outward and if you tell me what would generate a hole with no other marring (blow out from inside the coil) thus damaging that coil unit other than from a lightning strike. There was never once stated in the findings what caused the damages that my unit sustained I had a surge suppressor that would not work when plugging my DISH receiver in the unit. The light was not on when I noticed that the receiver was not on. I reset the surge suppressorAnd the light came back on. I still had no light on for the DISH receiver. I called and reported to DISH that it had no power. They sent me another unit with only a $shipping charge. I then tried to see if the receptacle would work and bypassed the surge suppressor. The receptacle did work and the luckily the big TV was hooked into a daisy chained suppressor unit. The TV was not effectedI had to go outside to the circuit breaker panel and reset several switches because they were offI had to fix many issues the night from the storm and lightning strikeI even went outside during the heavy rain and lightning to make sure the house was not on fire.(getting completely soaked)I should be happy my home did not burn down. I had an ***(*** *** ***) representative come that night and checked the natural gas system for leaks and he checked to make sure the furnace would work. He checked all lines and then started the furnace unit to make sure that it was safe since I was using heat at that time for mornings and restarted the hot water heater. I had the air conditioner technician come out and check the air conditioning unit the next day. He put his gauges on the unit to check the Freon level and he said there was no Freon in the unit which was a $service charge. He then proceeded to disclose the inside coil. I showed him where I felt the Freon coming out of the unit at that time that night of the lightning strikeHe located the hole in the coil. In the 20+ years of having my home, there has never been a claim on this residentWhen everyone around the neighborhood had their roofs replace by their insurance companyI PAID for the repairs of my roof because it was time to replace the roof before it started to leak. Cool Ray maintains the air conditioning unit since it was new (roughly 2007, they have all the maintenance contracts and reports)I take pride in my home and have replaced the entire outside siding, roof, heating and cooling system, windows, replacing flooring myself and did major work on the crawlspace. To think that Trishia did not know how the strike got inside the inside coil is showing me that this firm does not have the credit you are giving them. Sincerely, Kathie ***

June 26, Revdex.com of Wisconsin *** * *** ***
*** ** *** RE: Complaint File Name: *** *** The attached complaint/inquiry was received today. The privacy
laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you A complaint was also received from the ** *** ** *** *** ** ***. The appropriate department to will research the concerns and respond directly to the ** *** Sincerely, Shayna * *** *** *** ***
*** *** *** *** *** *** *** *** ***
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June 4,
Revdex.com of Wisconsin
West Wisconsin Avenue
Milwaukee WI
RE: Complaint File Name: *** ***, your file ***
A follow up on the above complaint was received today. The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you
As stated in our last correspondence to the Revdex.com, a response will be sent directly to the complainant by June 12th, which is ten business days from the date we were first notified of the complaint filed with the Revdex.com
Sincerely,

November 27, 2017 RE: Complaint File Name: Richard *** The attached complaint was received today. The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you. As previously advised, our responses will be sent to the consumer directlyOur records indicate a response was provided to Mr*** on November 27, Future responses will also be sent directly to the consumer Sincerely, Joyce *** ** *** ** *** *** ***Consumer Affairs AdvocateAmerican Family Mutual Insurance Company, S.I*** *** ***
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August 1, Revdex.com of Wisconsin *** *** *** ***
*** ** *** RE: Complaint File Name: Chris * ***, your file *** The above complaint was received
today. The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by August 15, Sincerely, Sara * *** Consumer Affairs Advocate *** *** *** *** *** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

January 15, Revdex.com of Wisconsin *** *** *** ***
*** ** *** RE: Complaint File Name: Bethany * *** The attached complaint/inquiry was received today. The
privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to Ms*** by January 29, Sincerely, Sara * *** *** *** *** American Family Mutual Insurance Company, S.I*** *** ***
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January 4, Revdex.com of Wisconsin West Greenfield Avenue Milwaukee, WI RE: Complaint File Name: *** The attached complaint/inquiry was received todayAs stated in our response dated December 21, 2015, due to privacy laws we are unable to send our response directly to youWe had received and have responded to these concerns through the Missouri Department of Insurance, and have also responded to the Mr*** directlyNo further response will be providedSincerely,

American Family has just ignored meI haven't heard from them at all and I would like another adjust or or rep out to reevaluate the claim and talk to the generator company to get a report as to what repairs need done and what caused the damageWe don't even know if it was water related or a power surge or for sure exactly what blew up the switchAll we know for sure is a tornado went through and power linesman do trees were down all aroundThis is all storm related damage to my home and it was not flood damage because water leaked through th walls or however they are trying to say

February 18, 2016 Revdex.com of WisconsinWest Greenfield AvenueMilwaukee, WI 53214 RE: Complaint File Name: *** *** The attached complaint/inquiry was received today. The privacy
laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you. It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter. Sincerely,

April 26, 2017 RE: Complaint File Name: Travis *** The attached complaint was received todayThe privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely
upon us. Maintaining the confidentiality of this information is important to our companyTherefore, we are unable to send our response directly to you. It is a company goal to provide the best possible service to consumersEven though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by May 10, 2017. Sincerely, Joyce *** *** ***American Standard Insurance Company of Wisconsin*** *** *** [email protected]

July 6, Revdex.com of Wisconsin *** * *** ***
*** ** *** RE: Complaint File Name: Lisa *** The attached complaint/inquiry was received today. The
privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by July 18, Sincerely, Sue M *** Consumer Affairs Advocate American Standard Insurance Company of Wisconsin *** *** ***
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June 12,
Revdex.com of Wisconsin
West Greenfield Avenue
Milwaukee, WI
RE: Complaint File Name: *** E ***
The attached complaint/inquiry was received todayThe privacy laws require us to protect the confidentiality of non-public information relating to our
consumers and others who rely upon usMaintaining the confidentiality of this information is important to our companyTherefore, we are unable to send our response directly to you
It is a company goal to provide the best possible service to consumersEven though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter
Sincerely,

July 18, Revdex.com of Wisconsin *** ** *** ***
*** ** *** RE: Complaint File Name: Gary *** The attached complaint/inquiry was received today. The privacy
laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by July 26, Sincerely, *** * *** *** *** ***
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