The Walker Lane Reception Center, L.C.

June 5,
We received this complaint todayThe privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon usMaintaining the confidentiality of this information is important to our companyTherefore, we are unable to
send our response directly to you
I have asked the appropriate departments to research these concerns and will have a response sent directly to the complainant within ten business days from the date of this letter
Thank you,
*** ***
Consumer Affairs Advocate
American Family Insurance Company

June 25,
Revdex.com of Wisconsin
West Greenfield Avenue
Milwaukee, WI
RE: Complaint File Name: *** ***
The attached complaint/inquiry was received todayThe privacy laws require us to protect the confidentiality of non-public information relating to our
consumers and others who rely upon usMaintaining the confidentiality of this information is important to our companyTherefore, we are unable to send our response directly to you
It is a company goal to provide the best possible service to consumersEven though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter
Sincerely,

Kirk,The breakdown in communication started with my agent. Which I explained to EVERYONE that I spoke with. I even spoke with him from the accident scene, he also called me once I arrived at my place of employment that morning. Where he asked for details of the accident, where it took place and for the report number from the accident. For all intent and purpose, I believed was for filing the accident claim. I did not speak to my agent at any point after that.In fact, I did not know that the claim had not been filed until I heard from Ashley. Stating that when she attempted to contact American Family about the claim, they knew nothing about it. At which point, I began the process myselfFrom that moment on, I tried to keep track of the process through the app on my phone, during my business hours. At which point I believed my claim was being handled by Jonathan ***. I had received voicemail messages from Damian ***. That I did return when I was able. I REPEATEDLY made it clear to him in both email correspondence(in which he was not good in responding to) spoken conversation and voicemail, that it was easier for me to communicate via email because of my work schedule and my inability to take personal phone calls while I am at my place of employment. The fact that I took my car to the repair facility as soon as possible, I was unaware of what all could be wrong. It is a leased vehicle, I didn't want to cause more damage by driving it. I was not anticipating to be in a rental car for a MONTH! I thought it would be taken care of with in the week. I thought I had paid for coverage on my insurance that I have had for YEARS! That would cover the rental. Not only that once the claim was filed, there was foot dragging on getting the approval to the repair facility to get the repairs done. So, regardless of how long the amount of time it took to do the work on the vehicle. How long did it take to approve it? Besides the fact, I was lead to believe all along that I would be reimbursed for the rental. Even received an email from MrDamian *** himself with an exact amount. Of course that was prior to the "investigation" where it was determined that I was to blame for the cluster of this ridiculousness. Where the reimbursement of my out of pocket expense of over $was knocked down to $120. So, stating to me the "obvious" by repeatedly serving me with the declaration page of my policy of where it shows the coverage, means nothing to me. It basically shows me exactly what insurance companies are known forCharging the customer for coverage that would make sense in a "perfect world" but when it comes down to having to use the coverage, and for pay outthe customer is left empty handed.Respectfully.....Rebecca ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.American Family Insurance said they would not respond to our complaint through the Revdex.com, but would instead respond to the Georgia Department of InsuranceTherefore, our complaint has not been addressed or resolved at this time We have no option other than to wait and see if they respond to the Georgia Department of Insurance.
Regards,
*** ***

Tell us why here...September 29,
Revdex.com of Wisconsin
RE: Complaint File Name: *** * ***
The attached complaint/inquiry was received todayThe privacy laws require us to protect the confidentiality of non-public information relating to our consumers
and others who rely upon usMaintaining the confidentiality of this information is important to our companyTherefore, we are unable to send our response directly to you
It is a company goal to provide the best possible service to consumersEven though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter
Sincerely,

March 28, Revdex.com of Wisconsin *** ** *** ***
*** ** *** RE: Complaint File Name: Mariela *** The attached complaint/inquiry was received today. The privacy laws require us to protect the
confidentiality of non-public information relating to our consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to Ms*** by April 11, Sincerely, Crystal * *** *** *** *** American Family Mutual Insurance Company, S.I*** *** ***
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March 16, Revdex.com of Wisconsin *** *** *** ***
*** ** *** RE: Complaint File Name: Shaun *** The attached complaint/inquiry was received today. The
privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by March 30, Sincerely, Sue * *** Consumer Affairs Advocate American Family Mutual Insurance Company ###-###-#### ***
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January 4, WI Revdex.com West Greenfield Ave Milwaukee, WI RE: Complaint File Name: *** * *** The attached complaint/inquiry was received today. The privacy laws require us to protect the confidentiality of
non-public information relating to our consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to youIt is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by January 18, 2016. Sincerely,

December 2, 2016 RE: Complaint File Name: David A *** The attached complaint was received today. The privacy laws require us to protect the confidentiality of non-public information relating to our consumers
and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you. It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by December 16, 2016. Sincerely, Joyce ***Consumer Affairs AdvocateAmerican Family Mutual Insurance Company(800) [email protected]

February 23, Revdex.com of Wisconsin *** ** *** ***
*** ** *** RE: Complaint File Name: Ron *** The attached complaint/inquiry was received today.
The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the Mr*** by March 9, Sincerely, Jessica * *** Consumer Affairs Advocate American Family Mutual Insurance Company, S.I*** *** ***
*** Tell us why here

March 28, Revdex.com of Wisconsin *** * *** ***
*** ** *** RE: Complaint File Name: Melanie *** The attached complaint/inquiry was received today. The
privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to Ms*** by April 6, Sincerely, Shayna * *** *** *** *** *** *** *** *** ** *** ###-###-#### *** ***

January 20, 2016 RE: Complaint File Name: *** *** ***The attached complaint was received todayThe privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon usMaintaining
the confidentiality of this information is important to our companyTherefore, we are unable to send our response directly to you.It is a company goal to provide the best possible service to consumersEven though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by February 3, 2016.Sincerely,

February 5, Revdex.com of Wisconsin West Greenfield Avenue Milwaukee WI 53214 RE: Complaint File Name: *** * *** We received additional correspondence on the above matterThe privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you As stated previously, we have asked the appropriate department to research the concerns and respond directly to MrIbrahim by February 9, Sincerely, *** * ***
Consumer Affairs Advocate American Family Mutual Insurance Company, S.I(800) 692-X***

January 28, 2016Revdex.com of WisconsinWest Greenfield AvenueMilwaukee, WI 53214 RE: Complaint File Name: *** ***The attached complaint/inquiry was received today. The follow up response has been mailed to *** *** today, January 28, 2016. She should receive this response shortly. This will be American Family's final response on this matter.Sincerely,

December 21, RE: Complaint File Name: *** *** The attached complaint was received today. The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely
upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to youIt is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by January 4, Sincerely,

March 28, RE: Complaint File Name: Priscilla *** This complaint was received today. The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us.
Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by April 10, Sincerely, Tanner * *** Consumer Affairs Advocate American Family Insurance Company *** *** ***
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July 9,
Revdex.com of Wisconsin
RE: Complaint File Name: *** ***
The attached complaint/inquiry was received todayThe privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon usMaintaining the
confidentiality of this information is important to our companyTherefore, we are unable to send our response directly to you
It is a company goal to provide the best possible service to consumersEven though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter

May 30, Revdex.com of Wisconsin *** * *** ***
*** ** *** RE: Complaint File Name: Susan *** The attached complaint/inquiry was received today. The privacy
laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you. It is a company goal to provide the best possible service to consumers. American Family received a Wisconsin OCI complaint for the same concernsAs required by the OCI, we will be contacting the complainant directly by June 9, Sincerely, Shayna * *** *** *** ***
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November 22, Revdex.com of Wisconsin West Greenfield Avenue Milwaukee WI RE: Complaint File Name: Raymond ***, file The above complaint correspondence was received today. The privacy laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant by November 30, Sincerely, Sara E *** Consumer Affairs Advocate American Standard Insurance Company of Ohio *** *** *** ***

September 19, 2016 Revdex.com of Wisconsin*** *** *** ***
*** ** *** RE: Complaint File Name: Joe R *** The attached complaint/inquiry was received today. The privacy
laws require us to protect the confidentiality of non-public information relating to our consumers and others who rely upon us. Maintaining the confidentiality of this information is important to our company. Therefore, we are unable to send our response directly to you. It is a company goal to provide the best possible service to consumers. Even though we are unable to reply directly to you, I have asked the appropriate department to research the concerns and respond directly to the complainant within ten business days from the date of this letter. Sincerely, Theresa A ***Consumer Affairs AdvocateAmerican Family Mutual Insurance Company*** *** ***
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