The Warranty Group

Paul was very courteous, prompt, and fixed my kitchen faucet very quicklyThe retaining clip didn't fit but Paul was able to reshape so it would workOtherwise I might have had to wait another day

[redacted] *called before arriving at our home at the prescribes appointment timeHe was extremely professional in all matters concerning the HVAC systems and performed the annual inspection explaining what he was doing the entire timeHis appearance was neat, clean and before entered our home he put on disposable booties to protect our hardwood flooring and throw rugsCourteous and understanding of our needs, [redacted] represented his company in an impeccable mannerI feel honored that Five Star Plumbing Heating Cooling hire technicians of great caliber such as [redacted] *to address our needs regardless the depth of the work

[redacted] *the HVAC Tech was extremely helpful in fixing our furnace problems He made suggestions to improve our quality of heating and A/C Jim was very prompt and we were happy with his and Five Star's work

[redacted] was extremely professional, friendly and proficient I would recommend this service to anyone

[redacted] *from 5-Star Plumbing and Heating is our favorite Service man and has been extremely helpful with all our questions and servicing for our heating and airconditioning needs!

Excellent Service by Chris C! He was on time, professional and did a great job explaining the problem with my heating system

[redacted] *with Five star plumbing heating cooling did a great job at getting us some heat back in the houseWe will continue calling this company if we have any more problemsThanks again

paul [redacted] provided a high quality service in repairing our toilet and fixing our sink

Devin was courteous and knowledgeableHe arrived on time and performed the preventive maintenance as requestedHe found an issue with the condensation line under my house and rectified it

The team at Five Star was very professional and a pleasure to work with I was able to schedule my appointment with [redacted] very easily and she kept me up-to-date on any changes that occurred [redacted] was very professional and treated my home with respect He did a thorough inspection and informed me of any problems and potential ways to fix those problems He was courteous and clearly explained the results of the inspection and tuto me Overall, I was very pleased with the job the team at Five Star did and would highly recommend them to others

Initial Business Response / [redacted] (1000, 5, 2014/03/07) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @thewarrantygroup.com [redacted] [redacted] Assistant Manager Revdex.com of Chicago & Northern Illinois North Wabash Avenue, Suite Chicago, IL Re: [redacted] Revdex.com Case # XXXXXXXX Dear [redacted] ***, This will acknowledge receipt, by [redacted] Incof the Revdex.com complaint dated [redacted] 25, and received on [redacted] 4, 2014, regarding the above case number [redacted] is the administrator for this consumer's home warranty agreement Upon review of our records and the consumer's complaint, we processed a check for $payable to the consumer on [redacted] The check has been sent [redacted] with tracking #: XXXXXXXXXXXXOur apologies for any frustration Mr [redacted] has experienced We trust this satisfies your request for a responseShould you have any questions, please feel free to contact us at XXX-XXX-XXXX, [redacted] @us.thewg.com or by fax XXX-XXX-XXXX Thank You, [redacted] Customer Service Supervisor [redacted] , Chicago, IL XXXXX Tel: XXX XXX XXXX Fax: XXX XXX XXXX Final Consumer Response / [redacted] (2000, 7, 2014/03/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) As long as I get my check, I will accept their response, although I was told that as long as I had paid on the policy for a year and a half they would pay But after the rig-a-marole we went through, I will take anythingI will never again take out any policy like thisThey say one thing and wiggle around and do anotherRevdex.com has come through for meThank you

CarMax has several administrators for their business in the state of California In order to provide assistance to Ms [redacted] we will need a copy of her MaxCare extended warranty Thank you

Joshua R [redacted] was very professional and patience with my questions All of his answers were understandable to meHis work and problem solving was great Good electrician!

Excellent service and response to request for annual inspection/cleaning/filter replacement

At this point I am still in the quote stage to replace my current HVAC system There have been visits The first was used by Chris, Star rep, to understand my needs Since I was asking for a replacement of my HVAC system he gathered some information He looked at how my attic was insulated, my current duct work, access to utilities, and took the necessary measurements to do a cooling load calculation A week later he came back and we spent hours discussing the options, how the different price point systems operated, and what my net costs would be along with potential savings I was impressed with his pragmatic approach, his knowledge of heating and air conditioning principles, and his knowledge of the available rebates and tax credits So far it has been a very positive experience and I would recommend this firm and especially Chris N***

Five Star contacted this customer who had purchased a $inspection through [redacted] on 5/30/ [redacted] made these statements: Her father had rebuilt the toilets but they still run continuously (non-licensed plumber working on her rental home?) The garbage disposal would back up into the sink when the dishwasher was running (again a non-licensed plumber working on her home?) The kitchen faucet was not working It would not function Five Star was able to supply a plumbing technician on SATURDAY morning May 31, because it was an emergency for the home owner who had a tenant who was having difficultythe technician performed a full house inspection the technician contacted the home owner via phone because she was not available / lives in another location the technician gave her all the information that she needed to be able to make a decision [redacted] understood what was going to have to happen to fix the problems She decided to have the work done She asked if we could please be done on Saturday May 31, so that we could take care of her tenant She felt confident with the work to be performed, knew the price before the work was started [redacted] gave the technician the credit card # over the phone The technician totally rebuilt both toilets so they would function He gave a year warranty on these parts This warranty and repair is the best guarantee in our service area The technician replaced the kitchen disposal with a high end garbage disposal He gave a year warranty on these parts This warranty and repair is the best guarantee in our service area In order to give this customer $discount in investment, the Five Star technician provided a preferred service agreement for this customer for $ These are typically $so the customer got this service for more than 50% off Customers get two free visits every year along with some minor repairs for free The plumbing technician also gave [redacted] a free repair by fixing the kitchen faucet that had been previously installed improperly After all the repairs were made [redacted] made a call to our office thinking that we had overbilled her by $ Five Star’s service manager listened to all of the recorded phone calls that [redacted] made to Five Star He called her back on May 31, He indicated that he did not have copies of all documents / pricing but he would look into it and begin work into the resolution Monday morning It’s important to note that we have repeatedly worked with and called [redacted] in order to try to resolve this issue We have tried on each phone call to walk through the invoice so that [redacted] knows what she was charged for It has now gotten to the point that she will not call us back She has decided to try to intimidate us by making statements and lies These statements and lies have popped up at [redacted] and the Revdex.com We have offered to refund the $(half price for a preferred customer agreement) and the $that [redacted] paid for the [redacted] plumbing inspection and the extra to make the refund $ Five Star Plumbing Heating Cooling is a very professional service provider Five Star provides service 24/and answers the phone live with a person 24/ Five Star also offers the best guarantees and repairs in our service area Five Star stands by the repairs and the investment that was made by the home owner for the repairs I think it is pretty sad that every time the customer calls our office her story changes (We record all phone calls.) I think the [redacted] needs to understand that whoever is giving her prices over the phone for plumbing repairs without also providing a whole house inspection is not treating her fair She does not know what she is getting into It is also probable that any plumber who gives the customer a price over the phone would come back to the home owner and charge extra for something that “surprised them,” or “weren’t told about.” I believe another part of this issue is [redacted] purchased a $inspection through [redacted] because she is cheap, looking for a deal I think she hoped that the $covered repairs to be made This is simply not the case It states on all advertising through [redacted] what can be done [redacted] ***, I am truly sorry that we have had this misunderstanding but we have served you properly and functionally [redacted] ***, in an effort to help you, I had authorized our service manager to refund a total of $ I would still stand by this offer but do not appreciate the lies that you have spread [redacted] VP / GM Operations

[redacted] was very professional in his manner and technical knowledge in checking my Air Conditioning unit I would recommend [redacted] & Five Star PHC to anyone needing this service He showed explain a part to keep and eye on in the futureJob well done

[redacted] did an electrial installation for me today and I would recommend [redacted] to anybody looking for a knowledgeable, considerate, qualified electricianI am very pleased with the way he explained things and then performed the service for me I would call on him again to correct electrical problems that I might have!

This is an awful company to deal with.I purchased a tv from [redacted] for over $A few months after purchased I tried to hook up a DVD player to the television and had sound issues after calling [redacted] and being transferred to vizio to take care of the problem we went through trouble shooting the tv,once they determined there was a problem they set up a local company to come out and repair the tv,they told me the company would be contacting me within two weeks to fix it,after not hearing from anyone I called [redacted] back they told me that they would contact me back in 24-hours,days later (were over weeks into this now) they contacted me saying I had to box up the tv and send it to them and they would send me a refurbished tv to replace the brand new tv I paid for! I sent the tv to them and weeks later received the replacement, we opened the box to set up the tv for my children to find it was beyond poorly put togetherThere were screws where there shouldn't be any so I can't attach the stand to it,there were screws missing in places that is supposed to hold the tv together, the back of the tv is not attached to the inside so there are big gaps where the a.cports are and the tv,itself when standing leans so far forward you would have to lay on the floor to watch it.so I called them the first lady I,spoke to was awesome opened a new case and requested photos.so I took photos and sent them in days later still nothing so I called them,was told only one photo came through I would have to send more and was told if I don't hear from them in hours call back,I sent photos and called back hours later,when someone finally picked up I was immediately placed on hold,when he came back on I was told it was submitted to the warehouse to see if they would replace it! If! So I asked if there was a way to expedite this because my kids have been out a tv for so long he said there was no wayI asked to speak to someone else he said he could get a supervisory tell me the same thing he just told me I said I would like to speak to a supervisor and was placed on hold which I am still sitting on as I write thisCurrently on the phone for minutes and counting.I will never do business with this company again terrible customer service,terrible product,terrible business practice

Initial Business Response / [redacted] (1000, 5, 2014/09/09) */ September 9, [redacted] Assistant Manager Revdex.com of Chicago & Northern IL North Wabash Ave, Suite Chicago, IL RE: [redacted] Revdex.com # XXXXXXXX Dear [redacted] ***, This will acknowledge receipt, by TWG Home Warranty Services, Inc., of the Revdex.com complaint dated August 25, 2014, regarding the above case numberWe administered this consumer's home service agreement Our apologies for any frustration the consumer has experienced in obtaining satisfactory resolutionUpon review, the consumer cancelled his agreement on August 22, and will be issued a prorated refund in the amount of $credited back to Visa cardThe consumer placed two claims under his agreement for a microwave wall oven combination unit and a refrigerator We approved to replace two parts for the microwave wall oven combination unit in the amount of $The service provider was contacted on September 4, and has received the part for the oven but still waiting for the microwave partThe servicer will contact the customer once the second part is received to complete this repair On July 17, 2014, we paid $to Cube Appliance to replace the fan motor, sensor and controller on the consumer's Samsung refrigeratorThe provider installed these parts and also instructed the consumer he would need to do a complete defrost of unit by removing all food and turning unit offThe customer initially refused to complete this defrost step however on July 18, stated that he did and refrigerator was not coolingWe dispatched another provider, BRS Appliance and on August 5, they reported the main control board, defrost board and power inverter board burned out and need to be replaced at a cost of $Unfortunately, the cost of the repairs would exceed the $limit allowed per month period for this appliance as stated in the terms and conditions per section VI, number which states; "APPLIANCES AND OTHER SYSTEMS: We will cover up to $per appliance or system per month period listed belowThe $limit includes any costs for access, diagnosis, repair/replacement and installation." We offered the consumer a check for $which is the remaining balance of the $limit less the previous repair of $and the $service call we authorized to BRS Appliance to provide their diagnosisA check for $was mailed to the consumer on August 21, We trust this satisfies your request for a responseShould you have any questions, please feel free to contact me Thank You, [redacted] The Warranty Group Customer Service Supervisor WJackson, Chicago, IL Tel: XXX XXX XXXX Fax: XXX XXX XXXX [redacted] @thewarrantygroup.com