The Warranty Group

Good check up on our heating system They were professional

[redacted] came when they said he would on an emergency basis and his appearance was neat and clean He diagnosed the problem and promptly fixed it He also changed my air filters, which are in a very difficult location He was very knowledgeable and friendlyHe also mentioned other options Five Star could provide for my air conditioning system when and if I wanted to I know I can depend on Five Star to come whenever I need them They are very reliable

[redacted] conducted an HVAC system inspection at my home today [redacted] was professional, courteous and engaging He did an extremely thorough inspection and had many good suggestions on how to improve the environment of our HVAC system I am considering some of the recommendations that [redacted] made and will definitely contact Five Star first for a quote if I decide to act on any of the recommendations [redacted] represents his company well I definitely will not hesitate to contact Five Star with a special request for [redacted] if I need additional services in the future

We had a plumbing issue and [redacted] was our Service SpecialistHe was wonderful and explained everythingThey project was done in a timely and professional mannerI highly recommend Five Star and especially *** [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/07/21) */ July 21, Ms***, This will acknowledge Virginia Surety Company, Inc(VSC), receipt of your email correspondence on July 16th, which was forwarded to the claims center the same day for review and response After a thorough search in our computer database, we are unable to locate an Agreement for Mr [redacted] However, this does not necessarily mean that he does not have an Agreement with usThere is simply not enough information provided to complete our search On July 17, I called Mr [redacted] at the number he provided in the Revdex.com complaintHowever, there was no answer and a voice message was left requesting that he contact me with additional information to locate his AgreementAs of the date of this letter, I have not received a call back from Mr [redacted] Therefore, in order to assist Mr [redacted] he will need to provide us with a copy of the AgreementHe may fax a copy directly to me at XXX-XXX-XXXXX or attach it to the Revdex.com complaint fileOnce received, we will continue our review his concern If MrWardean has any questions or would like to provide some additional information over the phone, he can call me directly at XXX-XXX-XXXX Sincerely, [redacted] Complaint Resolution Specialist

Technician, [redacted] *., arrived promptly at 9a.mand was very polite and courteousHe put on shoe covers before entering my house Inspection of my heat pump was done in a timely manner [redacted] was also prompt with paperwork that required my signature I have no complaints at all about this service call

Used this company for a clogged bathroom drain [redacted] arrived on time, inspected plumbing inside & out, suggested options for the problem, & scheduled appointment to replace pipesHe arrived the next day & completed the job in the allowed timeHe was profession & cleaned up after himself

[redacted] was very professional and knowledgeable and diagnosed the problem quicklyHe took time to discuss my options and left the house as he found itHe is a great representative for the company

I was very pleased with Joshua R.'s expertise in helping me find a very annoying noise in my wall I had been experiencing for about weeks After listening and searching where it was actually coming from he found it and saved my home from a fire waiting to happen MY mom lives with me and she is on oxygen 24/and this could have been a disaster, but thanks to Joshua Rhe found where the noise was coming fromThe noise happen to be my attic fan motor trying to run , and the motor was so hot you could not even touch it and it had started melting the plastic on top of it Joshua Rfound the wire and disconnected it safely and all was silent finally and still is He was very professional and knowledgeable in his profession Thank You again Joshua Rfor helping me save my home and family from disaster

Initial Business Response / [redacted] (1000, 5, 2014/10/29) */ Case # XXXXXXXX Customer: [redacted] Plan Claim Number: PMXXXXXX Furniture Item: Couch To: [redacted] - Revdex.com of Chicago Email address: ***@chicago.Revdex.com.org [redacted] ("MFS") contacted the customer on October 24th and offered her the cash settlement, which she accepted [redacted] sent her the signed cash settlement letter for her to complete and return [redacted] received the letter back on October 28th, via fax, and it was sent for processingPayment should be issued to the customer in approximately weeks We trust this satisfies your request for a responseShould you have any questions, please contact our office [redacted] - Paralegal Virginia Surety Company, Inc WJackson Blvd., Chicago, IL XXXXX Tel: XXX-XXX-XXXX Fax: XXX-XXX-XXXX Email: [redacted] @thewarrantygroup.com

Initial Business Response / [redacted] (1000, 5, 2014/09/12) */ September 12, Revdex.com service Chicago & Northern Illinois Attention: [redacted] **Sent Via the Revdex.com's website [redacted] Re: Contract Number: [redacted] Contract Holder: [redacted] Claim Number: XXXXXXXX & XXXXXXXX Ms***, This will acknowledge Virginia Surety Company, Inc(VSC), receipt of your email correspondence on September 5, 2014, which was forwarded to the office of Consumer Program Administrators, Incthe same day for review and response In Mr [redacted] ' complaint, he states that there are two bills from [redacted] Rental that should have been paid by usOne bill was for $and the other was for $Upon review of our claim history under Mr [redacted] ' Service Contract, we found that our office did in fact pay the proper amounts to [redacted] Under claim number XXXXXXXX, on March 21, 2013, our office issued [redacted] a payment in the amount of $83.97, which represents the amount on [redacted] ' invoice number AXXXXXXXXOur payment reference number is XXXXXXXXX Under claim number XXXXXXXX, on March 12, 2013, our office issued [redacted] a payment in the amount of $160.00, which represents the amount on [redacted] ' invoice number AXXXXXXXXOur payment reference number is XXXXXXXXX In addition, these charges and payments were reviewed by our in-house [redacted] representativeIt was confirmed that their records reflect both rental charges as paid In Mr [redacted] ' complaint, he states he has attempted to "contact The WArranty (sic) Group on several occasions but I have been unable to receive the neecessary (sic) help to resolve the issue." In regards to that, I reviewed all the claim history under Mr [redacted] ' Contract and was unable to find any record of him contacting our claims center regarding rental reimbursementIn fact, the last documented call we received from Mr [redacted] was back on February 12, 2012, which was prior to these rental charges Finally, Mr [redacted] ' Service Contract provides rental reimbursement for up to 7-days of rental at a maximum of $per dayBenefits apply if the vehicle is held overnight and is considered inoperative or unsafe to driveBenefits also only apply for days while the vehicle is being repairedAny rental extending past the date the repairs were complete is not coveredBoth payments mentioned above reflect the coverable and authorized rental chargesAny charges above the amounts authorized by CPA are Mr [redacted] ' responsibility As explained above, CPA has acted appropriately in its adjudication of Mr [redacted] ' claims and issuing payments to [redacted] for the authorized rental charges If you have any further questions, I can be reached at XXX-XXX-XXXX Sincerely, [redacted] Complaint Resolution Specialist Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/09/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I appreciate your responseI only selected that I do not accept your resoltuion because the case is closed as soon as I select yesIs it possible to get somee type of reciept or something that I can show to [redacted] that these were paid alreadyThey have turned the case over to collection agency for non-payment and without something to take to them I have no way to prove my caseThank you again Final Business Response / [redacted] (4000, 9, 2014/09/19) */ September 18, Revdex.com service Chicago & Northern Illinois Attention: [redacted] **Sent Via the Revdex.com's website [redacted] Re: Contract Number: OWP7ZC7P Contract Holder: [redacted] Claim Number: XXXXXXXX & XXXXXXXX Ms***, This will acknowledge CPA's receipt of Mr [redacted] ' rebuttal As previously explained the Service Contract provides rental reimbursement for up to 7-days of rental at a maximum of $per dayBenefits only apply for days while the vehicle is being repairedAny rental not authorized, extending past the date the repairs were complete, or charges exceeding $per day are not coveredBoth payments issued by CPA reflect the coverable and authorized rental chargesAny charges above the amounts authorized by CPA are Mr [redacted] ' responsibility After further review, it was found that the amounts [redacted] is demanding payment for are the charges above and beyond the covered amounts In regards to [redacted] ' invoice AXXXXXXXX, our records indicate the vehicle was brought into CarMax on or about January 29, for repairs, which were authorized on January 31, CarMax requested payment on February 1, 2013, indicating the repairs were completeThis means the repair period was for four days, which was the maximum eligible for coverageHowever, [redacted] ' invoice indicates that the Customer rented the vehicle for a total of 7-days at $per day Furthermore, despite the charge of only $per day, our adjuster issued payment for a total of four days at $per day, equaling $This amount was actually over paid by $per day above the charged daily feeOur payment of $left a balance of $Again, these were charges above and beyond the covered portion and are the renter's responsibility In regards to [redacted] ' invoice AXXXXXXXX, our records indicate the vehicle was brought into CarMax on February 20, for repairs, which were authorized the same dayThe total labor required to perform the job was only 2.3-hoursTherefore, repairs should have been completed in one dayCarMax requested payment for the repairs on February 22, 2013, indicating the repairs were completed on or before that dayTherefore, coverage of the rental was extended to 3-days, February 20, and 22, which were the coverable days during the repair period [redacted] charged the Customer for 6-days at $per day, totaling $As noted above, CPA covered three days totaling $83.97, leaving a non-covered balance of $Again, this balance is the renter's responsibility It will also be pointed out that there are no notes in either claim indicating that the Customer or CarMax requested authorization for extended rental benefitsTherefore, CPA issued reimbursement for the "eligible" daysAdditional rental would need to be requested, justified and authorized for eligibility As explained above, CPA has acted appropriately in its adjudication of Mr [redacted] ' claims and issuing payments to [redacted] for the covered rental chargesThe amounts Mr [redacted] is disputing were correctly billed to him and must be addressed directly with the bill collector and/or [redacted] Rental CompanyCPA is unable to provide any further assistance in regards to this matter If you have any further questions, I can be reached at XXX-XXX-XXXX Sincerely, [redacted] Complaint Resolution Specialist

Bad customer service I ask to please talk to a superviser and she was rude she even hang up the phone.Upset I have never received this kind of service before

We recently had our scheduled visit for our HVAC from Five Star Our technician, [redacted] was terrific He was prompt, professional, thorough, knowledgeable and made sure we knew what he had done- very customer-care oriented We highly recommend Five Star!!

Plumber evaluated situation saying the bathroom floor had water damage and needed to be repaired He contacted a person who could do the jobThen a new commode was installed Both men completed their jobs to my complete satisfaction

Wow, best service I have ever experienced for a/c repair In less than hours, Five Star had [redacted] *troubleshoot AND repair our A/C unit

[redacted] *just left our house and before leaving he quickly and efficiently fixed our air conditioning problem and I had only called Five Star about our lack of A/C last evening and [redacted] was here early this afternoon and he had the parts needed on his truck We have used Five Star for our heating, cooling and plumbing needs since we moved here to SC in and have always been very pleased with their prompt, courteous and efficient service

I, Dale B [redacted] of Bremerton Washington Purchased a [redacted] in April 0f from [redacted] which is now [redacted] Along with the purchase of the vehicle I also purchased an extended warranty at a cost of $From "The Warranty Group" (West Jackson BlvdChicago Illinois (800)821-2130)I recently began having Transmission issues with the truckI took the vehicle to my nearest dealership, [redacted] on March 14th, I provided a copy of the warranty to the dealership in order to facilitate necessary repairsOn March 24th I was called by my service representative "Randy" and informed that the Warranty company had denied my claim (Denial # [redacted] ) At this point I called "The Warranty Group" myselfPer my request I was connected with a Supervisor named Moses [redacted] I enquired as to why my claim was denied? Mr [redacted] informed me that one of his adjusters had visited the dealership where my vehicle was located and found that my truck was equipped with a "Volant - Cool Air Intake" system and an "EDGE CS Evolution Performance Device" Mr [redacted] also informed me that these items are considered Modifications and voided the warranty I explained to Mr [redacted] that both of these devices were on the truck when I purchased it from [redacted] on April 7th, and when I also purchased the extended warranty at the same timeTo him it made no difference He even asked me at one point why I didn't remove the devices at the time of purchaseI explained to him that I am a customer who bought a truck with installed equipment, and an extended warranty, how was I to know this? In a nut shell Mr [redacted] and his "The Warranty Group" company have refused to honor the Warranty that they sold to me in April of at a cost of $His only suggestions were for me, at my expense to restore the truck to its original manufacturer specifications then they would consider paying for the needed repairs or go back to the dealership that sold me the truck and see if they will refund me the cost of the warranty It gained me nothing to express to Mr [redacted] that I purchased the vehicle with this equipment already installedHe even kind of insinuated that he believed that I actually did make these "modifications"I purchased an Extended warranty for $When I needed the company to step up they denied me My advise to anyone purchasing a new or used car, ask the sales manager to inform you of who the warranty they are selling you is provided by, If it is "The Warranty Group", tell the managers to look else where! These people were quick to take my money but when I needed them, they pretty much told me to get [redacted] ! My contract number with "The Warranty Group" is [redacted] I declare that all above statements are true and equitable to the best of my knowledge Anyone who wishes to verify that the above story is true can contact my service agent at [redacted] His name is RandyHis number is [redacted] Sincerely, Dale B [redacted] of Bremerton Washington

The Five Star Plumbing Company and the plumber [redacted] they send me were awesomeI liked their quick response to my call, they were fast to schedule an appointment and on time! But the best was their plumber ***, they sent meHe observed the situation quickly, gave me an estimate and bent over to satisfy the customer and saved me a lot of money! This was customer service perfect, like in the old days, where customer service still existed! Awesome guy - very recommended!

Had to call them yrs after the repair (year warranty)Because of the water leak in my front yard city had to turn off my water (gal/min.) [redacted] and partner (***) were out within a couple of hours and changed out a broken fittingBack up and running in less than 1/day no chargeGreat service in this day and age of "we'll get there when we get there...maybe

This company is HORRIBLEDO NOT USE THEM The technician that came to my house told me that they would not cover it, he out and right said they owe him money and out of that he submit they only paid Well today they call me and tell me because I have not have my ac serviced in the past months they will not cover itI did have it serviced in the past year, yet they said my contract says monthsMY CONTRACT does not say six months, they then told me that is what is recommended I ask to speak with the director named Sara and I was told by the "Manager" Oscar that Sara is too busy to talk and she refuses to get on the phone and she will call me back when she has time Oh yea I even told Oscar what the technician said and he was yea uhn uhnnn (those were his words)He then tells me they are number for a reasonI called him out on it I said oh so you guys are number 1, he then corrects himself and said we in the top 10, another LIE VERY UNPROFESSIONAL and he had the nerve to get mad when I called him out If they try to rebut what I am saying play the tapes, everyone kept telling me the call was being recorded so if I am making one word up then play the tape and hear how your managers speak with customers and how Oscar told me that he was going to let me speak with anyone over him SAVE UP YOUR MONEY UP AND GO WITH A COMPANY THAT PROVIDES GOOD SERVICE GO WITH A COMPANY WHO TECHNICIANS THAT THEY HIRE HAVE GOOD THINGS TO SAY ABOUT THEM MAKE THE RIGHT CHOICE AND GO WITH ANY COMPANY BESIDES CHOICE HOME WARRANTY