The Washington Post

Many articles from the Washington Post have been full of intentional falsehoods that try to manipulate its readers by taking facts out of contextJournalism is about bringing facts to the public and this company is no longer doing its jobCompanies that declare themselves to be a certain type of business should conduct their business as so and with their best ethics forwardOtherwise they are criminals with masks on, promoting a view of reality to the publicA company with this much reach has a moral obligation not to support the demise of our species

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

June 30, Dear [redacted] : I am sorry that you have decided to cancel your longtime service with The Washington PostAs you requested, we have removed the balance from your account and (suspended service,I apologize for the inconvenience this has caused you and sincerely thank you for being a Washington Post subscriber.Respectfully, ?

July 21, I am sorry to hear about your experience with cancelling your newspaper subscriptionAs you requested, we suspended delivery and removed the balance from your account.I apologize for the inconvenience this has caused you and sincerely thank you for being a Washington Post subscriber.Gregg F [redacted] Vice President Distribution & Customer Care

April 13, [redacted] Springfield, VA 22153Dear Ms***:We received a letter from the Revdex.com dated April 5, 2016, regarding your Subsequent emails to Suspend delivery of the Savings Now supplementPlease accept my apology for the inconvenience this has caused youYou’re rightIt should not have taken four month to suspend this supplementAs you requested, I have asked the delivery agent and zone manager to suspend delivery and to remove any left from previous weeksPlease let me know if I may be of further assistance.Thank you for the opportunity to resolve this matter.Grégg F [redacted]

January 28, [redacted] Revdex.com K Street, NW, [redacted] Floor Washington, DC 20005-3404RE: Karen Mantyla, Case # [redacted] Dear [redacted] :Thank you for your recent letter to The Washington Post regarding the billing issues [redacted] has experienced with her Saturday and Sunday Washington Post subscription.There was an important change to the cost associated with this year’s delivery of the Thanksgiving Day editionA notice was sent to all home delivery subscribers informing them of that changeSubscribers were charged the Sunday home delivery rate for this edition unless they notified us not to deliver this issueI am sorry [redacted] was unaware of the changeAs [redacted] requested, we have removed the debit for the Thanksgiving paper, which moves her expiration to its original date,Gregg F [redacted] Vice President

When I moved into my new apartment, I was getting the Post Marketplace (mailed directly to Resident at my address)I have been trying for months to get off of their distribution listEvery time I contact the Post Marketplace, they assure me I will be removed and no longer receive their newspaperAnd I am still receiving their mail to this dayI have contacted them at least times over the past months and they have done nothing to remove me from their mailing listIf you sign up (or if your apartment complex signs up for you), good luck getting off their list

From: H [redacted] , Rich < [redacted] @washpost.com>Date: Mon, Mar 23, at 3:PMSubject: Revdex.com [redacted] To: " [redacted] @ [redacted] .com" < [redacted] @ [redacted] .com> We have received your communication regarding your account with The Washington PostWe value our relationship with subscribersWe are sorry that you had so much difficultyIn an effort to put our customer’s first, we have credited your account $Your account at [redacted] is stopped and you do not have a balance Rich H [redacted] _______________________________________________________________________________ Rich H [redacted] Director of Consumer Marketing The Washington Post [redacted] @washpost.com ###-###-#### phone ###-###-#### fax

August 6, Dear [redacted] :I am sorry to hear about your husband’s illnessA credit of $was applied to your newspaper account on March 10, 2014, for a temporary service stop from February 3, to March 2, As you requested, you will no longer receive calls or mailers from us in the futureShould you reconsider renewing your subscription, we will honor all future vacation stops on your account.Thank you for the opportunity to resolve this matter and for subscribing to The Washington Post.Greg F Vice President Distribution & Customer Care

The Sunday Magazine was not in my Post delivery this weekend.

I tried to subscribe to your paper a couple of times online. It is impossible because I have just one email and it is a .com one. I am feeling like I have the plague because of this and it is not right to not let me subscribe. I love your articles and I want to try it out but it is impossible to do it if you don't accept my email.

July 31, Dear *** ***;I am sorry to hear about your experience with your stepmother's dual accountsWe have corrected the problemBy the time you receive this letter, *** *** should have received a $refund check for payments she made to account #*** on 1/9/
($164.81) and on 12/30/($102.52).I apologize for the inconvenience this has caused you and sincerely thank you for the opportunity to resolve this matter.Respectfully,Gregg F
Vice President Distribution & Customer Care

From: H***, Rich Date: Fri, Feb 27, at 8:AMSubject: Revdex.com ***To: "***@***" Dear *** ***: We are in receipt of your complaint to the Revdex.comWe
apologize for your experience trying to cancel and obtain a refund on your digital subscription. As requested, your account has been cancelled effective immediatelyWe have also processed a refund of $to your credit card ending in ***.We appreciate your prior business and hope to welcome you back as a customer in the near future. Rich H*** _______________________________________________________________________________R...⇄ H***Director of Consumer MarketingThe Washington Post***@washpost.com###-###-#### phone###-###-#### fax

I continue to receive email solicitations from this companyI have unsubscribed from their list more times than I can countEach time the solicitations will stop for a month or two and then I will begin to receive them again

October 2, 2014Dear *** ***:Thank you for your recent letter to Stephen H***, President and General Manager of The Washington Post regarding the billing discrepancy *** *** has experienced with her Sunday Washington Post subscription.As of this date, *** ***'s account has
been closed and the balance cleared as per her requestA message was left for *** *** informing her that the account has been closed and the balance clearedWe apologized for any confusion she may have encountered with the proper procedure for cancelling her account,Be assured of my continuing interest in the quality of The Washington Post subscription ServicesIf I can be of any further assistance, please do not hesitate to contact me at ***.Gregg FVice President Distribution & Customer Care

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

December 4, 2014Dear *** ***:
Thank you for your recent letter to Stephen H***, President and General Manager, regarding *** ***’s newspaper account.We have removed the balance from the account on *** *** ***; and will reimburse *** *** the remaining
balance of that 52-week agreement, $I apologize for the problems she encountered and for the inconvenience this has caused her.Thank you for the opportunity to resolve this issueRespectfully,
Gregg F
Vice President Distribution & Customer Care

Received: Jan 09:34amK Street, NWWashington Post MediaWashington, DC 2007]Gregg F*Vice PresidentCustomer Care & Logisticst; *** ***f: ###-###-####
washpost.comJanuary 28, 2016David Dennis Bettes Business Bureau
K Street, NW, iO" Floor Washington, DC 20005-3404RE: *** ***, Case #***Dear *** ***:Thank you for your recent letter to The Washington Post regarding the delivery issue* *** *** has experienced with her Sunday Washington Post subscription.We have addressed the delivery issues with our delivery agent and will ensure consistent Service for *** *** going forwardAdditionally, *** *** has been contactedregarding her service issues to be reassured that they will be corrected.Be assured of my continuing interest in the quality of The Washington Post subscription servicesIf I can be of any further assistance, please do not hesitate to contact me

May 5, Dear *** ***:I am sorry to hear about your experience when you called our office to inquire about the invoice you received in the mailI hope this letter will clear up any confusion,Your previous promotional offer ran from 3/18/to 3/17/15, a total of weeks, On
3/25/14, we issued a $credit for missed deliveryThis credit extended your service from 3/17/to 5/9/However, our promotional offers are termed from Service start date to expirationSo when a credit was placed on your account, it was not recognized by the promotional offer that was already active in the systemSince promos are termed, the bill just extended weeks from the original expiration date, 3/17/We have adjusted your account to honor the balance of $23.59, which expires on 5/5/16.Please accept my apology for the inconvenience this has caused; and do not hesitate to contact me if you have any questions or concerns.Respectfully,
Greg F
Vice President Distribution & Customer Care

February 18, 2016*** ** *** *** *** *** ** Washington, DC ***Dear *** ***:We received a letter from the Revdex.com dated February 1, 2016, regarding your Washington Post newspaper accountI am sorry to hear about the repeated calls to our office and
understand your disappointment, Be assured, we view this lack of customer service as unacceptable and have taken corrective steps to improve procedures for handling complaints such as this in the future,I apologize for the delay, however, on February 2, 2016, $was posted to your accountWe value our subscribers and do all we can to make sure they are satisfied so we have credited your account for missed papers on 1/29, 1/and 1/31; and extended your paid-through date from 1/27/to 2/20/Again, I apologize for the inconvenience this has caused you and sincerely thank you for the opportunity to resolve this matter.Gregg F* Vice President