The Washington Post

The Washington Post is very sleazy in its billing collection procedures for digital subscriptions - it will automatically renew without your permission and force you to pay for a digital subscription if you want to post a comment on their articles I have been charged automatically to an old credit card for several years without my permission Also in order to undo it, you have to be put on hold and then called back and give the same info over and over until they hope you get tired This is out of the old internet account subscription playbook when they would never let you cancel extremely sleazy and people need to force them to stop this practice

Thier customer service called me a month ago indicating that I could renew my subscription at the previous rate I was offered in the prevailing yearOne month later I recieved a bill for the month that was at the full subscription price!!
They, the post, lied to me and never renewed my subscriptionFor one month I essentially paid times what my previous rate was for the same periodBeware of thier scams!

August 19, 2014Dear *** ***:Thank you for your recent letter regarding the delivery issues *** *** has experienced with his Sunday Washington Post subscriptionWe have addressed the delivery issues with our delivery agent and will ensure consistent Service for *** ***
going forwardAdditionally, *** ***' subscription has been extended an additional four weeks due to the Service errors.Be assured of my continuing interest in the quality of The Washington Post subscription ServicesIf I can be of any further assistance, please do not hesitate to contact me at directlyThank you for the opportunity to resolve this matter.Respectfully,
Gregg F
Vice President Distribution & Customer Care

July 31, Dear *** ***:
I am sorry to hear about the delivery issues you encountered with your Washington Post newspaper subscription and the delay in processing your refundOn July 17, 2015, $36,was refunded to your credit card for increment payments of $on
4/13/and 6/8/15.I regret any inconvenience caused as a result and hope you will reconsider renewing your subscriptionThank you for the opportunity to resolve this matterPlease do not hesitate to contact me if you have any questions or concernsRespectfully
Yours,
Gregg F
Vice President Distribution & Customer Care

Good Morning *** ***,Following my response of August where I rejected the Washington Post response, I received mailed copies of the screen shots of the account statements. The scanned copies posted on your system were illegible since they were black writing on dark gray background.Since I have received these, I am willing to close the matter and consider it resolved.Thank you for assistance in this matter.Best regards,*** ***

October 20, 2014Dear *** ***:Thank you for your recent letter to Stephen H***, President and General Manager of The Washington Post regarding delivery of the “Savings Now” supplement to *** *** *** *** ***, MD ***.This address was removed from our mailing list
on January 20, 2012; however, I have asked our Delivery Agent, Chris S***, to monitor this address periodically to ensure this Supplement is no longer deliveredPer *** ***' request, I have asked MrS*** to contact her to arrange a time to retrieve papers that were previously delivered.Thank you for the opportunity to resolve this matter.Gregg F
Vice President Distribution & Customer Care

October 22, 2014Dear *** ***:Thank you for your recent letter to Stephen H***, President and General Manager of The Washington Post regarding ** *** ***'s newspaper account.We appreciate *** ***'s longevity with The Post, and hope he continue to be a longtime
subscriber, but we are unable to honor his request for a year’s creditYes, we do offer discounts to entice new subscribers with the hope that they will remain a longtime subscriber like *** ***Even at our full price home delivery rate, you still receive a substantial discount off the newsstand priceThis coupled with the Post’s content, features and unlimited digital access we believe this subscription is an amazing value for the price our long-term subscribers pay,We value all of our subscribersIn fact, when *** *** called our office to inquire about offers for current subscribers, he was placed on a daily and Sunday, 52-week offer, at the eight-week billing rate of $29.68,Thank you for the opportunity to resolve this matter.Gregg F
Vice President Distribution & Customer Care

Date: Fri, Dec 2, at 10:AMSubject: Your Revdex.com Complaint ***Dear Mr***:Thank you for taking the time to share your concerns with the Revdex.com about your subscription with The Washington Post.A review of your account indicates that
you spoke with a customer service representative who corrected your account so that the payment which you made in response to an offer of $for a year of Sundays was offeredYour account is paid through September 17, and no payment is dueThe payment which was made by you in September covered a year of Sunday home delivery.We appreciate your business and apologize for any inconvenienceShould you have additional concerns or questions, please let me know.All the best,Rich H

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
When a customer asks to be taken off your list, it means, be taken off the list no matter where one moves toThe fact that the company disrespected my wishes and asked me to go an extra step and contact them every time I move addresses to update their system is totally unacceptableI do not want to receive any further solicitation from your business periodI want this matter escalated to the highest level in the Post possible
Regards,
*** ***

November 16,2015Dear *** ***:Thank you for your recent letter to Monique F* regarding the delivery issuesWe have addressed the delivery issues with our deliver}' agent and will ensure consistent service for *** *** going forward for the remainder of her subscription
Additionally *** ***’s subscription has been extended an additional four-weeks due to the service errors.Be assured of my continuing interest in the quality of The Washington Post subscription servicesIf I can be of any further assistance, please do not hesitate to contact me.Respectfully,
Greg F.
Vice President Distribution & Customer Care

October 17, Dear *** ***:Thank you for your recent letter to Stephen H***, President and General Manager of The Washington Post regarding damage to *** ***’ propertyOn Wednesday, October 15, 2014, our Washington Post Independent Agent, *** ***, delivered a $
check to *** *** for damage to his Solar light.Thank you for the opportunity to resolve this issue.Respectfully,Gregg F Vice President Distribution & Customer Care

From: H***, Rich">Date: Wed, Apr 15, at 9:AMSubject: Revdex.com ***To: "***"
Dear Ms***:
I was sorry to hear about your difficulty getting your subscription started with usWe have refunded your credit card $This is to represent the taxes and even though you received a couple papers, we are not charging you for thoseYou should see a credit on your credit card within one to two billing cyclesShould you wish to subscribe again, please be let me know and we will honor this rate for the next thirty days
Sincerely,
Rich H***
_______________________________________________________________________________<...⇄ /> Rich H***
Director of Consumer Marketing
The Washington Post
***
###-###-#### phone
###-###-#### fax

April 13, 2016*** *** *** *** *** *** *** *** Alexandria, VA 22302Dear Ms***:We received a letter from the Revdex.com dated April 5, 2016, regarding your Washington Post newspaper account, I apologize for the misunderstanding, upon your request to
cancelYour account was refunded for the two papers which is why they were not deliveredI understand that we have mailed the two missed editions of the Sunday papers you requested.Thank you for the opportunity to resolve this matter

Love the Post but was away when special subscription lapsed and on vacation stops. Did not receive any mail or email notifying this could renew or stop service.
Received a bill last week and called as they charged me 53.80 balance and a restart of 98.00 for 8 weeks. They said they would escalate the credit. Today received a bill and I called , they said it was denied, they would put it through again. I want someone to resolve this so I won’t be dunned for an unauthorized subscription. Again I have spam filters if an email was sent and was out of town when the subscription lapsed on a vacation stop. I think a better way to notify customers, especially when they are out of town would alleviate this for other customers. Also I will wait to renew until there is a special, I am an disabled senior on a fixed income and the cost of the Post is so much. A senior discount would be great. I believe in real news to read and the Post is the best. I will miss it until there is a special pricing. Please resolve my issue so I don’t have to keep calling. Thank you.

From: H[redacted], Rich
"">Date: Tue, Oct 28, at 12:PMSubject: Your Revdex.com Inquiry ID [redacted]To: "[redacted]"
We have received your inquiry and have reviewed your account
Your home delivery subscription was stopped as you requested when you called us
There is a zero balance on the accountYou do not owe anything
I apologize that you had a poor experience with the person that came to your
door to sign you up
We hope you will consider trying us again in the future
Rich H[redacted]
_______________________________________________________________________________<...⇄ /> Rich H[redacted]
Director of Consumer Marketing
The Washington Post
rich.h[redacted]@washpost.com
###-###-#### phone
###-###-#### fax

From: H[redacted], Rich
dir="ltr" "">Date: Tue, Nov 25, at 9:AMSubject: Revdex.com [redacted]To: "[redacted]"
Dear [redacted]:
I have received your complaint which was filed with the Revdex.comI apologize for the experience you had and misunderstanding about our pricingAs a gesture of goodwill, I have refunded your $back to your credit cardIt should appear within 7-business days depending on your bankIf you wish to start Sunday service again, I can offer you a special rate due to your experienceThis would be $for one year of Sunday home deliveryIt would be charged to your credit cardAfter the year, it would be at our prevailing rate which is currently $a week but is always subject to changeIf you are interested in taking starting again, you can simply email me back and we will get you startedAll the best,
Rich H[redacted]
_______________________________________________________________________________<...⇄ /> Rich H[redacted]
Director of Consumer Marketing
The Washington Post
[redacted]@washpost.com
###-###-#### phone
###-###-#### fax

Gregg F[redacted] Vice PresidentCustomer Care & Logisticst: [redacted] f: [redacted] e: [redacted]washpost.comJanuary 11, 2016[redacted] Fairfax Station, VA [redacted]Dear [redacted]:Thank you for subscribing to The Washington Post. I am...

sorry that you were unaware of our policy change regarding vacation stops and that your subscription would convert to the regular subscription rate after the promotional offer. All of our new subscription offers include language that specifically states that the subscription will continue at regular rateunless you contact us. However, as you requested, we moved the remaining balance from your account.We value our Subscribers and do all we can to make sure they are satisfied. Please do not besitate to call me if you have any questions or concerns.

February 10, 2016[redacted] Chesapeake Beach, MD [redacted]Deår [redacted]:We received a letter from the Revdex.com dated February 1, 2016, regarding your Washington Post newspaper account. Please accept my apology for the problems you encountered when...

cancelling your newspaper subscription. As you sequested, we suspended delivery, removed the remaining balance from your account; and you should no longer receive calls or mailers from us in the future.I apologize for the inconvenience this has caused you and sincerely thank you for Subscribing to The Washington Post.

May 28, 2015
Dear [redacted]:
Thank you for being a long-time subscriber to The Washington Post newspaper. On March 20, 2015, when you informed our customer Service representative that you could no longer afford the paper at the rate on your bill, our representative should have...

suspended Service. I apologize for any inconvenience this has caused and have removed the remaining balance on the account. This has not affected your credit rating.I am sorry that you were unaware that your subscription would convert to the regular subscription rate after the promotional offer, All of our promotional offers and invoices include language that specifically states that the subscription will continue at the regular rate unless you contact us. Unfortunately, cancelling the credit card as a method of payment does not automatically suspend Service.
Again, thanks for being a long-time Subscriber; and I hope you will reconsider renewing your Washington Post subscription. Please do not hesitate to contact me if you have any questions or concerns.Respectfully,
Gregg F
Vice President Distribution & Customer Care

October 24, 2014
Dear [redacted]:Thank you for forwarding [redacted]'s concerns to us regarding his Washington Post newspaper account.I am sorry to hear that [redacted] was not notified that his subscription would switch to the regular subscription rate after the 52-week promotional...

offer. This change is communicated via email and by postcard if there is no email address on file. The email address we have on file for this account is, [redacted].Because we value [redacted]’s service with The Washington Post, there is no longer a balance due on his account.Thank you for the opportunity to resolve this issue.
Respectfully,Gregg F.
Vice President Distribution & Customer Care