The Washington Post

June 30, 2014
Dear **. [redacted]:I was saddened to hear that you cancelled service due to delivery of your Washington Post newspaper. As you previously requested, $19.66 was refunded to your credit card on June 16, 2014; and service was suspended effective June 22, 2014.I...

apologize for the inconvenience this has caused you and sincerely thank you; for being a Washington Post subscriber.Respectfully,

April 28, 2015RE: [redacted], Case #[redacted]Thank you for your recent letter to Stephen H[redacted], President and General Manager,regarding Mr. [redacted]'s newspaper account.The $84.31 credit card payment processed on February 2, 2015, was inadvertently placed on another subscriber’s...

account. We have corrected the error and applied the amount to Mr. [redacted]'s account. I apologize for any inconvenience this has caused Mr. [redacted].Please do not hesitate to contact me if you have any questions or concerns.cc; [redacted]Respectfully,Gregg F[redacted]Vice President Distribution & Customer Care

From: H[redacted], Rich <[redacted]@washpost.com>Date: Tue, Mar 24, 2015 at 9:06 AMSubject: Revdex.com ID [redacted]To: "[redacted].com" <[redacted].com>Dear [redacted]: I am writing in response to your inquiry to the Better Business...

Bureau.Attached you will find a copy of the order form which you completed for your review.As you requested with our customer service representative, your account has been stopped and no additional payment is necessary.You do not owe anything and your account has a zero balance.We appreciate your prior business.If you ever want to subscribe again we will be happy to welcome you back.Sincerely, Rich H[redacted]

July 21, 2014
I am sorry to hear about your experience with cancelling your newspaper subscription. As you requested, we suspended delivery and removed the balance from your account.I apologize for the inconvenience this has caused you and sincerely thank you for being a Washington Post...

subscriber.Gregg F[redacted] Vice President Distribution & Customer Care

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you for your help. 
Regards,
[redacted]

When I moved into my new apartment, I was getting the Post Marketplace (mailed directly to Resident at my address). I have been trying for months to get off of their distribution list. Every time I contact the Post Marketplace, they assure me I will be removed and no longer receive their newspaper. And I am still receiving their mail to this day. I have contacted them at least 6 times over the past 5 months and they have done nothing to remove me from their mailing list.
If you sign up (or if your apartment complex signs up for you), good luck getting off their list.

From: H[redacted], Rich Date: Fri, Jul 31, 2015 at 2:09 PMSubject: [redacted]This is in response to your complaint to the Revdex.com.We sincerely apologize for the delivery issue you experienced.Based upon your telephone call in July $31.04 as well as $98 was...

credited back to your bank account/card. You should see this within 30 days. Every bank processes differently.Ms. J[redacted] from our office has contacted you to see if you would like complimentary service for eight weeks due to the error. Our research indicated that the paper was being delivered to [redacted] but your address is [redacted]. If you would like complimentary delivery for eight weeks and then take advantage of the offer of 8 weeks for $49 you can reply to this email, contact me or Ms. J[redacted]. __________________________________________________________________...⇄ H[redacted]Director of Consumer MarketingThe Washington Post[redacted]@washpost.com###-###-#### phone###-###-#### fax

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

January 28, 2016[redacted] Revdex.com 1411 K Street, NW, 10* Floor Washington, DC 20005-3404RE: Karen Mantyla, Case #[redacted]Dear [redacted]:Thank you for your recent letter to The Washington Post regarding the billing issues [redacted] has experienced with her...

Saturday and Sunday Washington Post subscription.There was an important change to the cost associated with this year’s delivery of the Thanksgiving Day edition. A notice was sent to all home delivery subscribers informing them of that change. Subscribers were charged the Sunday home delivery rate for this edition unless they notified us not to deliver this issue. I am sorry [redacted] was unaware of the change. As [redacted] requested, we have removed the debit for the Thanksgiving paper, which moves her expiration to its original date,Gregg F[redacted] Vice President

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, I took almost 4 months and a lot of my time to finally get the Post to admit they had made a mistake.
Regards,
[redacted]

October 12, 2015
Dear [redacted]I read your complaint to the Revdex.com concerning your missed delivery on September 27. Please accept my apology for the inconvenience this has caused you. As you requested, S3.00 was refunded to your credit card.Please do not...

hesitate to contact me. if you have any questions or concerns.Respectfully,
Gregg F[redacted] Vice PresidentDistribution & Customer Care

Dear [redacted]:
 
font-size: 11pt; font-family: Calibri, sans-serif;">I have received your request to stop delivery of Post Marketplace by the US Postal Service. This free product is delivered by US Mail.
We have taken your address off of our list. This will take up to thirty days to stop as many of our mail pieces are prepared and mailed in advance.
Thank you for contacting us.
 
[redacted]
 
_______________________________________________________________________________<...⇄ /> [redacted]
Director of Consumer Marketing
The Washington Post
[redacted]
###-###-#### phone
###-###-#### fax

February 27. 2014
Dear **. [redacted]:
I am sorry to hear about your experience with starting a newspaper subscription and the lack in response to your written and verbal requests.
According to our records, a Sunday only 26-week subscription was started on...

November 3, 2013; however, the delivery did not actually start until the following Sunday (10th). I apologize for the follow-up call you received two weeks after the start of your subscription; there was no error with the existing subscription. Unfortunately, we do not have record of your written or verbal requests, so delivery continued until service was suspended on February 2, 2014, for non-payment. As you requested in your letter to The Revdex.com, we have removed the $12.87 balance from your account and you should no longer receive calls or correspondence regarding payment.
Thank you for the opportunity to resolve this matter. I hope you will reconsider renewing your subscription. Please do not hesitate to contact me if you have any questions or concerns.

April 5, 2016[redacted] Waldorf, MD 20602Dear Ms. [redacted]:We received a letter from the Revdex.com dated March 21, 2016, regarding your Washington Post newspaper account. Please accept my apology for the problems you encountered with delivery.I...

have followed up with the field managers regarding your service and request for a front door delivery. Be assured we view lack of customer service as unacceptable and have taken corrective steps to improve procedures in the future.We appreciate your longevity with The Post and hope you continue to be a longtime subscriber. With your current 52-week subscription, you receive a Substantial discount off the Sunday newsstand price and receive the TV Book at no additional cost. Also, our digital content is accessible as part of this subscription price. This coupled with The Post’s content, features and delivery, we believe this subscription is an amazing value. So we cannot honor your request for a year of free service.We value your feedback and thank you for being a loyal subscriber to The Washington Post.Gregg F

August 4, 2015Dear [redacted]:
Thank you for subscribing to The Washington Post. I am sorry that you were unaware that your subscription would convert to the regular subscription rate at the end of the promotion. All offers include language that specifically states that the...

Subscription will continue at regular rate unless the subscriber contacts us to cancel the service. Since we did not hear from you until 7/22/15, we continued delivery the newspaper to you in good faith.Per your request, on 7/23/15, we suspended service and refunded your credit card $70 for the auto charge on 7/20/15, Because you state you were unaware that the paper would convert to regular rate upon the expiration of your introductory offer we have honored the lower rate for the papers you received up to the date of your cancelation. In three to five business days, you should receive a prorated refund of $55.68, which will be credited to your credit card.
Please do not hesitate to contact me if you have any questions or concerns.
Respectfully,
Gregg F.
Vice President Distribution & Customer Care

I am in receipt of your complaint regarding telephone calls from The Washington Post.
Can you kindly share with me the telephone number which is being called  as well as the name of the...

Supervisor you spoke with so that I can thoroughly investigate your complaint?
Thank you.
 
_______________________________________________________________________________<...⇄ /> Rich H[redacted]
Director of Consumer Marketing
The Washington Post
[redacted]
###-###-#### phone
###-###-#### fax

Date: Wed, Aug 24, 2016 at 1:17 PMSubject: Revdex.com Complaint #[redacted] - [redacted]To: "[redacted]" <[redacted]>Good afternoon [redacted], After multiple calls and emails, we finally reached Mr. [redacted].  We are not sure why Mr. [redacted]...

received these emails, but we removed his business email [redacted] from out database. This should resolve the problem, but asked him to contact us if problem continues. Thanks,Monique

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is mostly satisfactory to me, provided any and all future increases in my weekly rate are notified to me in advance of automatically debiting my bank account since I have signed up for auto-pay. 
Thank you for obtaining a resolution of this matter, promptly and I hope that the Post will give its long - standing customers like me an opportunity to decide whether or not to go along with the higher weekly rate prior to the new increased rate is being debited to my bank account. 
If the latter cannot be done, then I will have no option but to cancel auto-pay feature of my account. I would like that issue to be resolved before you can consider the case closed. Thank you again for your excellent follow through.
Regards, 
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. If the service isn't provided on a consistent basis going forward, I will have to cancel. if that is the case, I will expect my online subscription to be gratis for one year.Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]